Search results

1 – 10 of 16
Open Access
Article
Publication date: 16 July 2020

Valtteri Kaartemo and Maria Alejandra Gonzalez-Perez

The purpose of this guest editorial is to introduce the special issue entitled “Renewable energy in international business.”

5455

Abstract

Purpose

The purpose of this guest editorial is to introduce the special issue entitled “Renewable energy in international business.”

Design/methodology/approach

This paper presents a research agenda for the topic of the special issue and provides an overview of the articles included.

Findings

This guest editorial contains a discussion of the themes related to the topic, with a particular focus on the global production and adoption of renewable energies and dark sides of international renewable energy.

Research limitations/implications

This guest editorial considers how the articles included in the special issue contribute to research on renewable energy in international business and provides an avenue for future studies for a broader impact.

Originality/value

The discussion raises two important research streams that have remained overlooked in international business research, namely, global production and adoption of renewable energies and dark sides of international renewable energy. This guest editorial also highlights the potential of international business research to become more relevant by incorporating conceptual, methodological and empirical insights that inform the multidisciplinary community of renewable energy researchers.

Details

critical perspectives on international business, vol. 16 no. 4
Type: Research Article
ISSN: 1742-2043

Keywords

Open Access
Article
Publication date: 28 May 2024

Valtteri Kaartemo and Anu Helkkula

Applications of artificial intelligence (AI), such as virtual and physical service robots, generative AI, large language models and decision support systems, alter the nature of…

Abstract

Purpose

Applications of artificial intelligence (AI), such as virtual and physical service robots, generative AI, large language models and decision support systems, alter the nature of services. Most service research centers on the division between human and AI resources. Less attention has been paid to analyzing the entangled resource relations and interactions between humans and AI entities. Thus, the purpose of this paper is to extend our metatheoretical understanding of resource integration and value cocreation by analyzing different human–AI resource relations in service ecosystems.

Design/methodology/approach

The conceptual paper adapts a novel framework from postphenomenology, specifically cyborg intentionality. This framework is used to analyze what kinds of human–AI resource relations enable resource integration and value cocreation in service ecosystems.

Findings

We conceptualize seven different human–AI resource relations, namely background, embodiment, hermeneutic, alterity, cyborg, immersion and composite relation. The sociotechnical entangled perspective on human–AI resource relations challenges and reframes our understanding of interactions between humans and nonhumans in resource integration and value cocreation and the distinction between operant and operand resources in service research.

Originality/value

Our primary contribution to researchers and service providers is dissolving the distinction between operant and operand resources. We present two foundational propositions. 1. Humans and AI become entangled value cocreating resources in inherently sociotechnical service ecosystems; and 2. Human and AI entanglements in value cocreation manifest through seven resource relations in inherently sociotechnical service ecosystems. Understanding the combinatorial potential of different human–AI resource relations enables service providers to make informed choices in service ecosystems.

Details

Journal of Service Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-5818

Keywords

Open Access
Article
Publication date: 15 December 2020

Cristina Mele, Tiziana Russo-Spena and Valtteri Kaartemo

The coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This paper aims…

6329

Abstract

Purpose

The coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This paper aims to close this gap by analysing all business-related posts on a coronavirus subreddit (“r/coronavirus”) and identifying the main research streams that are guiding the research agenda for a post-coronavirus world.

Design/methodology/approach

We use data from reddit, particularly the subreddit “r/coronavirus” to identify posts that reveal the impact of coronavirus on business. Our dataset has more than 200,000 posts. We used an artificial intelligence–based algorithm to scrape the data with business-related search terms, clean it and analyse the discussion topics.

Findings

We show the key topics that address the impact of coronavirus on business, combining them into four themes: essential service provision, bricolage service innovation, responsible shopping practices and market shaping amid crisis. We discuss these themes and use them to develop a service research agenda. The results are reported against the backdrop of service research priorities.

Originality/value

The study identifies four key themes that have emerged from the impact of coronavirus on business and that require scholarly attention. Our findings can guide service research with unique insights provided immediately after the coronavirus outbreak to conduct research that matters to business and helps people in vulnerable positions in a post-coronavirus world.

Details

Journal of Service Theory and Practice, vol. 31 no. 2
Type: Research Article
ISSN: 2055-6225

Keywords

Open Access
Article
Publication date: 20 October 2022

Anna-Greta Nyström and Valtteri Kaartemo

The purpose of this paper is to develop Delphi methodology toward a holistic method for forecasting market change. Delphi methodology experienced its culmination in marketing…

1480

Abstract

Purpose

The purpose of this paper is to develop Delphi methodology toward a holistic method for forecasting market change. Delphi methodology experienced its culmination in marketing research during the 1970s–1980s, but still has much to offer to both marketing scholars and practitioners in contexts where future market changes are associated with ambiguity and uncertainty.

Design/methodology/approach

This study revives the Delphi methodology by exemplifying how a recently developed framework on market change can be combined with the Delphi technique for data collection to support forecasting activities and research. The authors demonstrate the benefits of the improved methodology in an empirical study on the impact of the fifth generation of wireless communications technologies (5G) on the Finnish media market.

Findings

The developed methodological approach aids marketing scholars in categorizing and analyzing the data collected for capturing market change; and better guiding experts/respondents to provide holistic projections of future market change. The authors show that using a predefined theoretical framework in combination with the Delphi method for data collection and analysis is beneficial for studying future market change.

Originality/value

This paper develops Delphi methodology and contributes with a novel methodological approach to assessing market change.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 13
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 2 August 2018

Cristina Mele, Suvi Nenonen, Jaqueline Pels, Kaj Storbacka, Angeline Nariswari and Valtteri Kaartemo

The extant service ecosystem literature rarely addresses the dark side of actors’ agency, which hinders further development of the service-dominant (S-D) logic, particularly with…

1859

Abstract

Purpose

The extant service ecosystem literature rarely addresses the dark side of actors’ agency, which hinders further development of the service-dominant (S-D) logic, particularly with regard to understanding service ecosystem dynamics. Therefore, the purpose of this paper is to delineate the dark-side facets of actors’ agency that adversely affect actor-to-actor relationships and resource integration, in the context of shaping service ecosystems.

Design/methodology/approach

With abductive reasoning, this study seeks to reorient results from prior literature in accordance with empirical findings. The empirical data pertain to 21 firms in Finland, New Zealand, Singapore and Sweden, representing various industries, sizes, international reach, technologies, ownership forms and histories.

Findings

The dark side of agency emerges as an actor’s deliberate attempts to influence a service ecosystem to achieve self-interested benefits, despite understanding that these actions inhibit other actors from providing service and can be detrimental to other actors and the ecosystem. The findings also reveal three facets of the dark side: conflict, ambiguity and opportunism. The process of shaping service ecosystems is prone to systematic conflict, ambiguous and opportunistic behaviours occurring between the focal actors’ ecosystem and other ecosystems vying for the same set of resources.

Research limitations/implications

This study advances the S-D logic by addressing the crucial role of agency in a dialectical relationship with institutions and structures. Service-for-service exchanges can take place in asymmetric, ambiguous, opportunistic situations driven by self-interested motives.

Practical implications

Processes aimed at shaping service ecosystems can demonstrate the dark sides of actors’ agency, related to conflict, ambiguity or opportunism. Managers interested in shaping strategies should be prepared for this outcome.

Social implications

A service ecosystem perspective requires policy makers and regulators to reconsider their role in shaping processes. No “invisible hand” guides markets to equilibrium, so they should be more proactive in shaping ecosystems, rather than merely fixing market failures.

Originality/value

This research offers the first S-D logic-based investigation into the dark side of actors’ agency in shaping service ecosystems.

Details

Journal of Service Management, vol. 29 no. 4
Type: Research Article
ISSN: 1757-5818

Keywords

Open Access
Article
Publication date: 5 August 2021

Harri Jalonen, Jussi Kokkola, Harri Laihonen, Hanna Kirjavainen, Valtteri Kaartemo and Miika Vähämaa

This paper considers the potential of social media for developing public services. The paper approaches social media as a context that can provide information that might otherwise…

2126

Abstract

Purpose

This paper considers the potential of social media for developing public services. The paper approaches social media as a context that can provide information that might otherwise be unattainable. The focus of analysis is on a special hard-to-reach group of marginalized youths who appear to have isolated themselves from society.

Design/methodology/approach

The authors answer the question: How can the experiences of socially withdrawn youth as shared on social media be used to enrich the knowledge base relating to the initiation phase of co-creation of public services? The data retrieved from the Finnish discussion forum are analyzed using the combination of unsupervised machine learning and discourse analysis.

Findings

The paper contributes by outlining a method that can be applied to identify expertise-by-experience from digital stories shared by marginalized youths. To overcome the challenges of making socially withdrawn youths real contributors to the co-creation of public services, this paper suggests several theoretical and managerial implications.

Originality/value

Co-creation assumes an interactive and dynamic relationship where value is created at the nexus of interaction. However, the evidence base for successful co-creation, particularly with digital technology, is limited. This paper fills the gap by providing findings from a case study that investigated how social media discussions can be a stimulus to enrich the knowledge base of the co-creation of public services.

Details

International Journal of Public Sector Management, vol. 34 no. 7
Type: Research Article
ISSN: 0951-3558

Keywords

Article
Publication date: 16 August 2022

Tiziana Russo-Spena, Cristina Mele, Valtteri Kaartemo, Francesco Caputo and Marialuisa Marzullo

The COVID-19 wave spread all over the global market, affecting all industries. This paper aims to develop the understanding of how service systems can enhance their viability when…

Abstract

Purpose

The COVID-19 wave spread all over the global market, affecting all industries. This paper aims to develop the understanding of how service systems can enhance their viability when facing rapid systemic changes.

Design/methodology/approach

The authors use data from Reddit, and particularly the subreddit r/coronavirus, to identify posts that discuss the impact of coronavirus on business. The authors use an algorithm to scrape the data with business-related search terms and elaborate relevant posts.

Findings

The findings show key topics and related sentiments on the impact of COVID-19 on business. Service systems can enhance viability by identifying alternative paths for emerging opportunities (by being creative), seize opportunities offered by the changing environment (by being opportunistic), not compromise conditions for internal balance (by being resilient), focus attention on critical purposes (by being essential) and perform nonharmful actions (by being responsible).

Originality/value

This paper proposes a framework depicting five possible key enhancers of viability to face a systemic crisis. In brief, companies need to ensure that they are creative, opportunistic, resilient, essential and responsible.

Details

Journal of Business & Industrial Marketing, vol. 38 no. 4
Type: Research Article
ISSN: 0885-8624

Keywords

Open Access
Article
Publication date: 24 July 2020

Valtteri Kaartemo, Suvi Nenonen and Charlotta Windahl

This study aims to identify institutional work mechanisms that public actors employ in market shaping.

2197

Abstract

Purpose

This study aims to identify institutional work mechanisms that public actors employ in market shaping.

Design/methodology/approach

The paper uses an abductive theorizing process, combining a literature review with an empirical exploration of three different market-shaping contexts.

Findings

The study identifies 20 granular mechanisms of institutional work that market-shaping public actors employ. These mechanisms are all potentially employable in creating, maintaining or disrupting markets. Institutional work vis-à-vis individual institutions may differ in direction from the institutional work vis-à-vis the market system. Public actors are not a homogeneous group but may have different values and support competing institutional logics even when operating in the same market.

Research limitations/implications

The empirical data were limited to three cases in three small open economies. Data collected from other markets and with other methods would provide more rigorous insight into market-shaping public actors.

Practical implications

The findings revealed institutional work mechanisms that public actors can use to shape markets. Companies wanting to engage public actors in market shaping should be aware of the values and institutional logics that influence market-shaping public actors.

Originality/value

The paper unites and expands on the scattered knowledge regarding institutional work in market shaping. It illuminates and dissects the role of public actors in market shaping, challenging the reactive stance that is often assigned to them. The study provides a better understanding of how conflicting market views affect markets. It also brings insights into the interplay between market-shaping actions and the multiple levels of market systems.

Details

Journal of Service Theory and Practice, vol. 30 no. 4/5
Type: Research Article
ISSN: 2055-6225

Keywords

Book part
Publication date: 14 December 2016

Abstract

Details

Climate Change and the 2030 Corporate Agenda for Sustainable Development
Type: Book
ISBN: 978-1-78635-819-6

Book part
Publication date: 14 December 2016

Valtteri Kaartemo

This chapter seeks to place the Paris agreement on anthropogenic greenhouse gases (COP21) in a wider picture on how the global solar photovoltaic (PV) market has been created and…

Abstract

Purpose

This chapter seeks to place the Paris agreement on anthropogenic greenhouse gases (COP21) in a wider picture on how the global solar photovoltaic (PV) market has been created and shaped over decades. The chapter discusses the role of solar PV actors, as well as other actors in the market-shaping process. The aim is to show how the COP21 can be interpreted in a wider historical perspective.

Design/methodology/approach

The chapter builds on expert interviews conducted after the COP21, as well as secondary data on historical studies on evolution of solar energy markets in various countries.

Findings

Although scientists and entrepreneurs have been important in creating and shaping the global solar PV market, it is noted that other actors have also had an influence on the market development. Particularly, politicians are seen as playing a crucial role through legislation and funding. Unfortunately for the solar PV market, support has fluctuated over time. The COP21 provides a clear pathway for positive support, and it is expected to bind governments for pro-solar politics even during low prices of fossil fuels and economic downturn.

Practical implications

The chapter provides an overview of what has happened in the history of global solar PV market. It gives reasoning as to why the COP21 is important in securing support for the solar PV market. Thus, it can provide reasoning as to why the COP21 can make a difference.

Originality/value

This is the first academic study that portrays the COP21 against historical evolution of the global solar PV market.

Details

Climate Change and the 2030 Corporate Agenda for Sustainable Development
Type: Book
ISBN: 978-1-78635-819-6

Keywords

1 – 10 of 16