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Article

Valtteri Kaartemo and Maria Alejandra Gonzalez-Perez

The purpose of this guest editorial is to introduce the special issue entitled “Renewable energy in international business.”

Abstract

Purpose

The purpose of this guest editorial is to introduce the special issue entitled “Renewable energy in international business.”

Design/methodology/approach

This paper presents a research agenda for the topic of the special issue and provides an overview of the articles included.

Findings

This guest editorial contains a discussion of the themes related to the topic, with a particular focus on the global production and adoption of renewable energies and dark sides of international renewable energy.

Research limitations/implications

This guest editorial considers how the articles included in the special issue contribute to research on renewable energy in international business and provides an avenue for future studies for a broader impact.

Originality/value

The discussion raises two important research streams that have remained overlooked in international business research, namely, global production and adoption of renewable energies and dark sides of international renewable energy. This guest editorial also highlights the potential of international business research to become more relevant by incorporating conceptual, methodological and empirical insights that inform the multidisciplinary community of renewable energy researchers.

Details

critical perspectives on international business, vol. 16 no. 4
Type: Research Article
ISSN: 1742-2043

Keywords

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Article

Cristina Mele, Tiziana Russo-Spena and Valtteri Kaartemo

The coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This…

Abstract

Purpose

The coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This paper aims to close this gap by analysing all business-related posts on a coronavirus subreddit (“r/coronavirus”) and identifying the main research streams that are guiding the research agenda for a post-coronavirus world.

Design/methodology/approach

We use data from reddit, particularly the subreddit “r/coronavirus” to identify posts that reveal the impact of coronavirus on business. Our dataset has more than 200,000 posts. We used an artificial intelligence–based algorithm to scrape the data with business-related search terms, clean it and analyse the discussion topics.

Findings

We show the key topics that address the impact of coronavirus on business, combining them into four themes: essential service provision, bricolage service innovation, responsible shopping practices and market shaping amid crisis. We discuss these themes and use them to develop a service research agenda. The results are reported against the backdrop of service research priorities.

Originality/value

The study identifies four key themes that have emerged from the impact of coronavirus on business and that require scholarly attention. Our findings can guide service research with unique insights provided immediately after the coronavirus outbreak to conduct research that matters to business and helps people in vulnerable positions in a post-coronavirus world.

Details

Journal of Service Theory and Practice, vol. 31 no. 2
Type: Research Article
ISSN: 2055-6225

Keywords

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Article

Cristina Mele, Suvi Nenonen, Jaqueline Pels, Kaj Storbacka, Angeline Nariswari and Valtteri Kaartemo

The extant service ecosystem literature rarely addresses the dark side of actors’ agency, which hinders further development of the service-dominant (S-D) logic…

Abstract

Purpose

The extant service ecosystem literature rarely addresses the dark side of actors’ agency, which hinders further development of the service-dominant (S-D) logic, particularly with regard to understanding service ecosystem dynamics. Therefore, the purpose of this paper is to delineate the dark-side facets of actors’ agency that adversely affect actor-to-actor relationships and resource integration, in the context of shaping service ecosystems.

Design/methodology/approach

With abductive reasoning, this study seeks to reorient results from prior literature in accordance with empirical findings. The empirical data pertain to 21 firms in Finland, New Zealand, Singapore and Sweden, representing various industries, sizes, international reach, technologies, ownership forms and histories.

Findings

The dark side of agency emerges as an actor’s deliberate attempts to influence a service ecosystem to achieve self-interested benefits, despite understanding that these actions inhibit other actors from providing service and can be detrimental to other actors and the ecosystem. The findings also reveal three facets of the dark side: conflict, ambiguity and opportunism. The process of shaping service ecosystems is prone to systematic conflict, ambiguous and opportunistic behaviours occurring between the focal actors’ ecosystem and other ecosystems vying for the same set of resources.

Research limitations/implications

This study advances the S-D logic by addressing the crucial role of agency in a dialectical relationship with institutions and structures. Service-for-service exchanges can take place in asymmetric, ambiguous, opportunistic situations driven by self-interested motives.

Practical implications

Processes aimed at shaping service ecosystems can demonstrate the dark sides of actors’ agency, related to conflict, ambiguity or opportunism. Managers interested in shaping strategies should be prepared for this outcome.

Social implications

A service ecosystem perspective requires policy makers and regulators to reconsider their role in shaping processes. No “invisible hand” guides markets to equilibrium, so they should be more proactive in shaping ecosystems, rather than merely fixing market failures.

Originality/value

This research offers the first S-D logic-based investigation into the dark side of actors’ agency in shaping service ecosystems.

Details

Journal of Service Management, vol. 29 no. 4
Type: Research Article
ISSN: 1757-5818

Keywords

Content available
Article

Valtteri Kaartemo, Suvi Nenonen and Charlotta Windahl

This study aims to identify institutional work mechanisms that public actors employ in market shaping.

Abstract

Purpose

This study aims to identify institutional work mechanisms that public actors employ in market shaping.

Design/methodology/approach

The paper uses an abductive theorizing process, combining a literature review with an empirical exploration of three different market-shaping contexts.

Findings

The study identifies 20 granular mechanisms of institutional work that market-shaping public actors employ. These mechanisms are all potentially employable in creating, maintaining or disrupting markets. Institutional work vis-à-vis individual institutions may differ in direction from the institutional work vis-à-vis the market system. Public actors are not a homogeneous group but may have different values and support competing institutional logics even when operating in the same market.

Research limitations/implications

The empirical data were limited to three cases in three small open economies. Data collected from other markets and with other methods would provide more rigorous insight into market-shaping public actors.

Practical implications

The findings revealed institutional work mechanisms that public actors can use to shape markets. Companies wanting to engage public actors in market shaping should be aware of the values and institutional logics that influence market-shaping public actors.

Originality/value

The paper unites and expands on the scattered knowledge regarding institutional work in market shaping. It illuminates and dissects the role of public actors in market shaping, challenging the reactive stance that is often assigned to them. The study provides a better understanding of how conflicting market views affect markets. It also brings insights into the interplay between market-shaping actions and the multiple levels of market systems.

Details

Journal of Service Theory and Practice, vol. 30 no. 4/5
Type: Research Article
ISSN: 2055-6225

Keywords

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Abstract

Details

Climate Change and the 2030 Corporate Agenda for Sustainable Development
Type: Book
ISBN: 978-1-78635-819-6

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Book part

Valtteri Kaartemo

This chapter seeks to place the Paris agreement on anthropogenic greenhouse gases (COP21) in a wider picture on how the global solar photovoltaic (PV) market has been…

Abstract

Purpose

This chapter seeks to place the Paris agreement on anthropogenic greenhouse gases (COP21) in a wider picture on how the global solar photovoltaic (PV) market has been created and shaped over decades. The chapter discusses the role of solar PV actors, as well as other actors in the market-shaping process. The aim is to show how the COP21 can be interpreted in a wider historical perspective.

Design/methodology/approach

The chapter builds on expert interviews conducted after the COP21, as well as secondary data on historical studies on evolution of solar energy markets in various countries.

Findings

Although scientists and entrepreneurs have been important in creating and shaping the global solar PV market, it is noted that other actors have also had an influence on the market development. Particularly, politicians are seen as playing a crucial role through legislation and funding. Unfortunately for the solar PV market, support has fluctuated over time. The COP21 provides a clear pathway for positive support, and it is expected to bind governments for pro-solar politics even during low prices of fossil fuels and economic downturn.

Practical implications

The chapter provides an overview of what has happened in the history of global solar PV market. It gives reasoning as to why the COP21 is important in securing support for the solar PV market. Thus, it can provide reasoning as to why the COP21 can make a difference.

Originality/value

This is the first academic study that portrays the COP21 against historical evolution of the global solar PV market.

Details

Climate Change and the 2030 Corporate Agenda for Sustainable Development
Type: Book
ISBN: 978-1-78635-819-6

Keywords

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Article

Mekhail Mustak, Elina Jaakkola, Aino Halinen and Valtteri Kaartemo

Management of customer participation (CP) in service production and delivery is of critical concern for service managers, as CP can result in various positive but also…

Abstract

Purpose

Management of customer participation (CP) in service production and delivery is of critical concern for service managers, as CP can result in various positive but also negative outcomes. However, an integrated understanding on how service providers can manage CP is still missing. The purpose of this paper is to gather and synthesize the extant knowledge on the constituents of CP management into a comprehensive framework, and to offer an extensive agenda for future research.

Design/methodology/approach

A systematic literature review of existing research is conducted. A total of 181 journal articles are analyzed in five steps: attaining basic understanding, coding, categorization, comparison, and further analysis.

Findings

The authors provide identification and categorizations of the customer inputs, their antecedents, the management approaches, and the outcomes of CP. To date, CP management has been addressed from three distinct perspectives: human resource management that treats customers as partial employees; operations management that focusses on customer functioning during the service process; and marketing that highlights the roles and value outcomes for customers.

Research limitations/implications

The authors call for further research that addresses the relationships between the antecedents, customer inputs, management approaches, and outcomes of CP, and argue for extension of contextual diversity. The detailed research agenda provided is helpful for interested researchers.

Practical implications

The study offers managerial insights on how the degree and quality of CP can be improved by applying the various management methods examined in academic research.

Originality/value

As the first comprehensive review on this topic, this paper brings together the dispersed knowledge on CP, integrates it into a comprehensive framework of CP management, and paves the way for future focussed research.

Details

Journal of Service Management, vol. 27 no. 3
Type: Research Article
ISSN: 1757-5818

Keywords

Abstract

Details

Journal of Service Management, vol. 29 no. 4
Type: Research Article
ISSN: 1757-5818

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Abstract

Details

Climate Change and the 2030 Corporate Agenda for Sustainable Development
Type: Book
ISBN: 978-1-78635-819-6

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