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Article
Publication date: 1 June 2000

R.P. Dickenson, J.H. Rogerson and V.N. Azarov

Describes work done to research Russian needs in quality management education and to begin the process of creating an infrastructure to meet them. Needs were determined…

Abstract

Describes work done to research Russian needs in quality management education and to begin the process of creating an infrastructure to meet them. Needs were determined through a questionnaire, interviews and feedback from key actors at specially organised seminars. Knowledge of quality management ideas and the provision of education and training in the quality field were found to be low. Syllabuses and course structures for quality management were devised consistent with EU norms but harmonised as far as possible with existing practice and traditions. A Centre of Excellence to deliver quality management education was founded called the European Quality Centre. It received its first students in September 1998 and it will be the first node in a regional network of such institutions. The creation of an educational infrastructure will facilitate the building of a cadre of trained quality professionals, ultimately enabling Russian quality management practice to rise to world levels.

Details

Quality Assurance in Education, vol. 8 no. 2
Type: Research Article
ISSN: 0968-4883

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Article
Publication date: 1 February 2000

R.P. Dickenson, D.R. Campbell and V.N. Azarov

This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context…

Abstract

This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both present Western thinking and the local economic situation and cultural traditions. Three quality management approaches already tested in Russia, namely, third party certification, self‐assessment and a Russian/Western hybrid model, all have significant drawbacks. The priority must be for the creation of an educational and institutional infrastructure for quality management. The conclusions in this paper are also relevant to the other republics of the former Soviet Union and East European countries.

Details

International Journal of Quality & Reliability Management, vol. 17 no. 1
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 November 2002

Ismail Sila and Maling Ebrahimpour

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical…

Abstract

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors of TQM. One of the objectives of this literature review was to investigate the state of TQM by examining and listing various TQM factors identified based on survey studies conducted in different countries and published in a variety of journals over the past decade. An examination of 76 survey studies that used an integrated approach to TQM showed that the TQM factors could be grouped under 25 categories. An analysis of the 347 survey based research articles published between 1989 and 2000 using these 25 factors as a framework revealed the most frequently covered TQM factors in the literature. Another goal of the paper was to analyse the objectives of these articles by year and type of journal they were published in to determine the trends in TQM survey based studies and recommend future direction for research. The analysis showed that the objectives of the 347 studies could be grouped under six categories.

Details

International Journal of Quality & Reliability Management, vol. 19 no. 7
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 16 November 2015

Jose Arturo Garza-Reyes, Fred Visnevskis, Vikas Kumar and Jiju Antony

The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm…

Abstract

Purpose

The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize.

Design/methodology/approach

The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models.

Findings

Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM.

Practical implications

This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation.

Originality/value

The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.

Details

Measuring Business Excellence, vol. 19 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 May 2003

Sameer Prasad and Jasmine Tata

Quality management practices have recently flourished across the globe. In this research we review and integrate the literature by identifying and organizing significant…

Abstract

Quality management practices have recently flourished across the globe. In this research we review and integrate the literature by identifying and organizing significant research findings, and develop a conceptual model of the relationships between international environmental conditions (e.g. socio‐cultural, political‐legal, economic, and educational factors) and dimensions of quality management (e.g. strategic quality planning, customer focus and satisfaction, human resource development and management, information and analysis, management of process quality, and quality and operational results). The model developed here helps us move beyond examining the differences in quality practices across countries to an understanding of why such differences occur, and helps practitioners gain a better perspective on how quality management techniques can be adopted in different regions around the world.

Details

International Journal of Operations & Production Management, vol. 23 no. 5
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 December 2002

Hsien H. Khoo and Kay C. Tan

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality…

Abstract

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia. In this article, several critical success factors are identified to promote the effectiveness of quality training and management in Russian organizations.

Details

Industrial and Commercial Training, vol. 34 no. 7
Type: Research Article
ISSN: 0019-7858

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Book part
Publication date: 16 August 2016

Maia Carter Hallward and Crystal Armstrong

Social media platforms are increasingly receiving attention as legitimate locations for civil society discourse and social movement mobilization. Initial work by Lovejoy…

Abstract

Social media platforms are increasingly receiving attention as legitimate locations for civil society discourse and social movement mobilization. Initial work by Lovejoy and Saxton suggests NGOs use digital platforms such as Twitter to engage their constituencies through information dissemination, community building, and mobilization to action. Here, we explore the applicability of Lovejoy and Saxton’s communicative functions framework to resistance movement behavior by exploring two examples of digital engagement in political conflict. Through content analysis of tweets using hashtag indicators #BDS and #ICC4Israel collected during the spring of 2015, we affirm Lovejoy and Saxton’s findings that information dissemination is the most prevalent communication function for grassroots and institutionally grounded movements. Further, we find that informational tweets in our sample often provide information about grievances, and therefore propose an expansion of the framework to accommodate tweets that may be more common in resistance movements than in NGO communication. In addition to general findings about the communicative functions framework, the content analysis yielded several findings specific to the resistance movements studied. Notably, we find that #BDS and #ICC4Israel tweets are overwhelmingly nonviolent, and that sentiment is generally favorable across both hashtags, with the exception of tweets focusing on academic boycott, which were more ambiguous.

Details

Narratives of Identity in Social Movements, Conflicts and Change
Type: Book
ISBN: 978-1-78635-078-7

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Article
Publication date: 4 June 2020

Uma M, Dinesh PA, Girinath Reddy M and Sreevallabha Reddy A

A study on convective aspects was carried out on a Couette flow in an irregular channel by applying a constant uniform magnetic field parallel to the channel flow.

Abstract

Purpose

A study on convective aspects was carried out on a Couette flow in an irregular channel by applying a constant uniform magnetic field parallel to the channel flow.

Design/methodology/approach

The dynamic study of such a flow resulted in highly nonlinear coupled partial differential equations. To solve these partial differential equations analytically, regular perturbation method was invoked for velocity, temperature and concentration with a combined parameter of Soret and Forchheimer. The numerical computational results have been extracted for various nondimensional parameters with regard to fluid and particle flow as well as for temperature and solute concentration.

Findings

The current article presents a novel approach to assess the effects of drag force as well as the diffusion-based interactions between the velocity, temperature and concentrations with the aid of Soret and Dufour on two-dimensional MHD mixed with a dusty viscoelastic fluid.

Originality/value

The results found are in good agreement with the earlier studies in the absence of nonlinear effect of Forchheimer model.

Details

Multidiscipline Modeling in Materials and Structures, vol. 17 no. 1
Type: Research Article
ISSN: 1573-6105

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Article
Publication date: 18 January 2011

Yang Dang‐guo, Zhang Zheng‐yu, Sun Yan and Zhu Wei‐jun

In view of the strength and stiffness deficiencies of current photopolymer resin models under high aerodynamic loads, the purpose of this paper is to introduce a…

Abstract

Purpose

In view of the strength and stiffness deficiencies of current photopolymer resin models under high aerodynamic loads, the purpose of this paper is to introduce a preliminary design and manufacturing technique for hybrid lightweight high‐speed wind‐tunnel models with internal metal frame and surface photopolymer resin based on rapid prototyping (RP).

Design/methodology/approach

Internal metal frame structure was designed to be of regular configurations that can be conveniently fabricated by conventionally mechanical manufacturing methods. Outer resin components were designed to meet configuration fidelity and surface quality, which were fabricated by RP apparatus. Combination of aerodynamics and structure was utilized to accomplish structural design, strength and stiffness calibration and vibration analysis. Structural design optimization and manufacturing method of the validated hybrid AGARD‐B models were studied by analysis of manufacturing precision, surface quality processing and mechanical capability.

Findings

The method with internal metal frame and outer resin has dramatically improved the overall strength and stiffness of RP parts of the hybrid AGARD‐B model, and it is suitable to construct the high‐speed wind‐tunnel models with complex internal structure. The method could decrease the model's weight and prevent resonance occurrence among the models, wind‐tunnel and support system, and shorten processing period, and also it leads to decrease in manufacturing period and cost.

Research limitations/implications

Stiffness of thin components for outer resin configuration is somewhat poor under high aerodynamic loads in a high‐speed wind‐tunnel test, and the effect of deformation of the components on the experimental results should be taken into account.

Originality/value

This method can enhance the versatility of using RP technique in the fabrication of high‐speed wind‐tunnel models, especially for experimental models with complex structure. Aerodynamic and structural combination design and structural optimization for hybrid models make RP techniques more practical for manufacturing high‐speed wind‐tunnel models.

Details

Rapid Prototyping Journal, vol. 17 no. 1
Type: Research Article
ISSN: 1355-2546

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Article
Publication date: 18 January 2008

Zhihua Zhou, Dichen Li, Zhengyu Zhang and Junhua Zeng

The purpose of this paper is to develop and present a hybrid design and fabrication method based on rapid prototyping (RP) and electrochemical deposition (ED) techniques…

Abstract

Purpose

The purpose of this paper is to develop and present a hybrid design and fabrication method based on rapid prototyping (RP) and electrochemical deposition (ED) techniques to fabricate a pressure wind‐tunnel model with complex internal structure and sufficient mechanical strength.

Design/methodology/approach

After offsetting inward by applied coating thickness, the airfoil model was modified with three pairs of deflecting control surfaces and 24 surface pressure taps and internal passages. The stereolithography (SL) prototype components were fabricated on SL apparatus and roughened by chemical treatments. And then metal‐coated SL components of the airfoil model were created by ED technique. After assembling, a hybrid pressure airfoil model was obtained.

Findings

Electrodeposited nickel coating has dramatically improved the overall strength and stiffness of SL parts and the hybrid fabrication method is suitable to construct the wind‐tunnel model with complex internal structure and sufficient mechanical strength, stiffness.

Research limitations/implications

Interface adhesion of SL‐coating is poor even if chemical roughening is applied and the further research is needed.

Originality/value

This method enhances the versatility of using RP in the fabrication of functional models, especially when complex structure with sufficient mechanical properties is considered. Although this paper took an airfoil wind‐tunnel model as an example, it is capable of fabricating other functional components with other rapid prototyping techniques such as FDM, SLS and LOM.

Details

Rapid Prototyping Journal, vol. 14 no. 1
Type: Research Article
ISSN: 1355-2546

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