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This paper aims to describe the development and current situation of electronic document delivery by public libraries in Germany, taking into account the impact of the changing regulatory framework of German copyright law and the consequences of law suits against libraries and Subito.

The paper describes the current situation. Also, the new licensing strategy of the Subito delivery service and the national licensing strategy for electronic media of German libraries and the German Research foundation come into focus

The negative development of copyright law posed a new challenge for document delivery services in Germany since the statutory licence in German copyright law no longer covers electronic document delivery provided by Subito and other library document delivery services. Licence agreements with publishers or intermediaries such as copyright clearance centres are now necessary to allow delivery of electronic documents. These negotiations have proven to be very complex and controversial, but now a complicated framework of licence agreements has been concluded and will enable German libraries to generally provide electronic documents in the future. DRM‐systems, however, still are a challenge for customers and the delivery service.

Demand of delivery services has decreased and may decrease even more in the long run due to availability and direct accessibility of electronic documents, together with the national licensing program in Germany.

The paper provides a concise summary and gives an impression of the development of document delivery services of German libraries between 2003 and 2008 with special reference to the legal position and changes to German copyright law.

The article describes the development and the functionality of the document delivery service subito as a decentralised, co‐operative model involving 27 libraries. Special attention is given to questions of copyright.

The purpose of this paper is to describe Article Exchange – OCLC’s cloud-based document delivery service.

In this study, Article Exchange is described in detail.

Article Exchange has proved popular with OCLC users with more than 50,000 documents uploaded in January 2013 alone by more than 1,000 libraries.

The new service facilitates improved delivery of documents electronically.

This article is useful for all librarians who are concerned with delivering documents electronically in an increasingly complex technical and legal environment.

Reviews more than 100 journals and some electronic lists and newsletters for issues and matters relevant to interlending and document supply. In particular, in this review, site licences, distance learning, providers of document supply, pricing, copyright, publishers, usage and open access are examined.

Reviews more than 100 journals and some electronic lists and newsletters, to search for relevance to ILL and document delivery issues. Takes a look at some of the developments in electronic journals and books, in copyright and document delivery.

Interlibrary lending and document delivery have become an integral part of the services that contemporary libraries offer. The copyright laws in most countries authorized this copying within reasonable limits, but tensions with publishers may be growing. For interlibrary services to remain effective, libraries must continue to lobby politicians to defend their legal basis. Libraries must also continue to work with publishers to address legitimate economic concerns. This paper looks at the legal basis for interlibrary services, particularly document delivery, in the US, Canadian, and German law.

This article seeks to investigate the impact of the open archive initiative on the document supply of grey literature.

The article is based on a comparative survey of five major institutions: The British Library (UK), CISTI (Canada), INIST‐CNRS (France), KISTI (South Korea) and TIB Hannover (Germany).

All major document suppliers are more or less deeply involved in the open archive movement, and this involvement has an obvious impact on the policy of acquisition, archiving and supply of grey literature (dissertations, reports, conferences, etc.).

Even if the impact of increased access to digital resources on document supply is relatively well documented, little is known about the specific effect on grey literature, especially in the OA environment. This study provides some evidence concerning this effect.

The purpose of this paper is to investigate and explain how organizations in the construction sector can enhance their decision-making process (DMP) by practising knowledge management (KM) and business process management (BPM) activities. A conceptual framework is developed that recognises the elements that impact DMP in terms of KM and BPM. The development of this framework goes beyond current empirical work on KM in addition to BPM as it investigates a wider variety of variables that impact DMP.

A case study is undertaken in the context of the construction industry in Jordan. A theoretical framework is developed and assessment of the proposed framework was undertaken through a questionnaire survey of decision-makers in the construction sector and expert interviews.

The outcomes of this research provide several contributions to aid decision-makers in construction organizations. Growth in the usage of KM and BPM, in addition to the integration between them, can provide employees with task-related knowledge in the organization’s operative business processes, improve process performance, promote core competence and maximise and optimise business performance.

Through the production of a framework, this study provides a tool to enable improved decision-making. The framework generates a strong operational as well as theoretical approach to the organizational utilization of knowledge and business processes.