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This paper presents an exploratory case study on the impact of user-oriented digitalization on records management in the Norwegian public sector. The purpose of this study is to identify some of the opportunities and issues that may arise for records management professionals, case workers and citizens.

The concept of administrative burdens and how user-oriented design can reduce or increase them is the main theoretical focus. A series of five interviews with records management professionals from five municipalities and three with IT staff members from two larger state institutions served as the primary source for this qualitative case study in conjunction with a literature review. The interviews were conducted in a semistructured format with a general interview guide.

Smaller municipalities lack the resources of larger state institutions, and they do not involve users in the same extent, even though their records management professionals strive for user-orientation. The work with directly involving users appears to vary in larger institutions, where resources must still be properly prioritized. Reducing administrative burdens is vital for user-oriented design, but digitizing services often increases them, so service delivery must consider the benefits of local, in-person guidance in relation to wholly digital services.

While much research has been conducted in Norway on digitalization, little has been done to examine the implications for records management work or the public’s use of records. By identifying some key concerns, this paper hopes to serve as a springboard for further research in these areas.

The purpose of this paper is to investigate inter-organizational coordination (IOC) patterns between the buying firm, design agency, and component supplier in new product development (NPD) projects and to identify the determinants of these approaches.

Seven NPD projects are examined using the multiple-case study method. Data are collected from five design agencies, two buying firms, and two suppliers in Italy and the Netherlands.

Building on organizational information-processing and resource dependence theories, and based on the case study findings, four patterns of IOC approaches are proposed: buyer as mediator, buyer-designer partnership, designer as integrator, and team design activities. Two determinants of these approaches are suggested: the degree of novelty of the product/project (radical vs incremental) and the design approach (user oriented vs design driven).

Although the NPD projects are chosen from a wide variety of industries, the relatively small number of cases limits generalizability. The four IOC approaches proposed in this study should be tested in wider samples, possibly by means of the survey method.

The findings suggest that practitioners need to understand the determinants of the different IOC approaches to manage joint NPD projects most effectively. The authors also suggest that practitioners pay attention to the distinct roles of different types of suppliers while deciding on the appropriate coordination mechanisms to adopt. Finally, the results illustrate that buying firms need to consider empowering a supplier in an incremental NPD project if the supplier has a very distinctive capability that does not exist in the buying firm.

Previous research primarily focusses on dyadic-level buyer-supplier relationships in NPD projects. In this study, the authors adopt triads as the unit of analysis and specifically focus on cases that involve both component suppliers and design agencies.

This chapter is focused on the specification and integration of intercultural variables for human machine systems and the description of content analysis for these variables. Starting with basics of culture-oriented design, these are followed by an approach to machine localization issues and a cost model, then basics of the intercultural design and human machine system engineering process, a definition and specification of intercultural variables, a systematic treatment for their integration into the process, and a description of how to use these variables in the process. Finally, an example of an intercultural variables approach to “information coding” in a human-machine system is presented for China and Germany.

The purpose of this approach is to structure and facilitate the development of competency-oriented virtual training scenarios. This approach should help to develop reproducible results.

This publication presents a procedure for the structured, competency-oriented design of virtual teaching–learning environments. The procedure is based on the competency-oriented design of learning factories according to Tisch and consists of a total of three phases with various substeps. The different steps of the method are presented by means of an application example and the generated scenario is evaluated by means of a competency measurement according to Glass regarding its suitability for teaching competencies.

In addition to an application example that introduces the approach, this publication presents concrete results from the research project. In addition to a review of the opportunities and limitations of virtual reality (VR) in continuing education, these also refer to possible, realizable requirements for the use of VR. In addition, results on the suitability of VR learning environments for competency development in the context of value streaming mapping training are presented.

This approach represents a substantial extension of existing concepts for the design of physical learning factory training for lean topics. It can help learning factory operators and other training providers to design competency- and user-oriented virtual training. VR offers a multitude of potentials in this context, but these can only be exploited through conscientious use of the technology.

Most buildings are hardly ever technically equipped to adapt to ever changing user demands. Adaptability of building components is known as an essential technical aid to facilitate flexible use. However, for designers and developers it is very difficult to foresee how design decisions related to flexible use effect the efficiency of the technical system, especially when adaptations have to be realized in the future. Due to the large number of variables and interrelations, a structured approach is indispensable to translate (future) user demands into technical solutions for flexible use. Therefore, the purpose of this paper is to present a novel method that can assist designers to systematically find suitable measures for flexible use. This method, named comparative selection method for adaptability measures (CSA method), is developed specifically to impartially select and compare adaptability measures.

The CSA method is principally based on a performance approach, where technical solutions are compared and matched to performance requirements. To accomplish that, specific tools and theories were transferred from industrial product development. The CSA method displays the benefits of lifespan-oriented design, since a distinction is made between initial, once occurring effects and the effects that come with each expected adaptation.

In contemporary building practice the initial phase is critical for decision making. By a number of case studies, the application of the CSA method reveals that tailor-made solutions with a high degree of adaptability are in fact the most efficient for the long term. Hereby the view is confirmed that a lifespan-oriented approach in design decisions is essential for a sustainable and future-proof building stock.

The CSA method is a newly developed and unique support tool that assists in optimizing flexible building design through the search for best fit adaptability solutions.

This paper re-visits the basic premises of open building: designing for change as well as for stability, including the users in the design decision-making processes, and disentangling the building systems into the levels and allowing replacement; then, addresses the limitations of conventional design media in terms of the capabilities to support these aims. It is discussed that the design media should be predictive, dynamic, and interactive. Virtual prototyping as an enabling technology is reviewed and proposals are made for the future use of this technology for open building design.

The purpose of this paper is to describe the relevant role of users/learners as designers/creators of meaningful and effective learning places and spaces in both digital and virtual worlds.

The paper is based on research and observation of changing trends in users' behavior in physical and digital collaborative workplaces and spaces all over the world.

In this third millennium, the new spirit of knowmadic workers and learners is breaking down old design concepts and rules. The progressively more subtle frontier between virtual and physical learning environments and working environments is changing the use by, and the behavior of, learners in these places and spaces. In this context, the transversal‐thinking, designer‐guided paradigm is rendered effectively useless. The era of user‐led design has started. User‐oriented design is an old trend; it has changed over time. In societies and economies based on learning, reflection and constant collaboration, the individualistic design guru has no place.

This paper discusses the evolving strategic role of users/learners as designers and co‐creators of their own places. Traditional design criteria and theories are outdated. The role of the designer as master/creator is not compatible with the collegiate and collaborative, reflective spirit of knowmadic learners. A consequence is a requirement for new strategies and a redefinition of the designer's role in the creation of space. The axis of design control has shifted.

At present the end user must often rely on an intermediary to make use of available online systems. Artificial intelligence (AI) holds the possibility of making systems accessible to a wider range of people. AI research is a branch of computer science which attempts to develop programs to enable computer systems to communicate more fluently, to explain why they have taken certain actions, to handle unforeseen situations, and to exhibit other similar signs of intelligent behavior. This paper reviews a number of studies which demonstrate how AI techniques can be applied in the design of end user‐oriented interfaces to existing online systems as well as in the development of future generations of online systems intended for the end user. Criteria proposed for user‐oriented systems are summarized and suggestions are given of the ways in which AI techniques may enable one to realize them. These criteria are found to focus on the language for man—machine communication and on approaches to delegating more aspects of the retrieval process to the system. Available technology such as intelligent terminals can be used to augment the interface of existing online systems by varying command languages and display formats. The features of two prototypes demonstrating this approach are described. AI work on man—machine communication and knowledge‐based systems which is likely to influence the design of future online systems is highlighted. Finally, Licklider's proposal for “procognitive systems” is recalled, and it is suggested that AI techniques provide indications of how such systems could eventually be built.