Search results

1 – 10 of over 104000
To view the access options for this content please click here
Article

K. Wilson‐Davis

The Centre for Research on User Studies is in its simplest terms a group of people charged with the responsibility of becoming the UK national centre of expertise on user

Abstract

The Centre for Research on User Studies is in its simplest terms a group of people charged with the responsibility of becoming the UK national centre of expertise on user studies, a centre with the four principal and interconnected roles of research, education, advice, consultancy and information. What these imply will be made clearer in due course. First I will try to give the background to the creation of the Centre which will I hope simultaneously answer the query: ‘Why set up a user studies centre?’

Details

Aslib Proceedings, vol. 29 no. 2
Type: Research Article
ISSN: 0001-253X

To view the access options for this content please click here
Article

Gricel Dominguez

The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data.

Abstract

Purpose

The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data.

Design/methodology/approach

Seating usage studies (called seating sweeps), technology-assisted face-to-face surveys and observational data were used to assess library space usage and identify user behaviors.

Findings

Results from the study revealed higher library use than expected and provided insight into user behaviors and patterns.

Practical implications

The methods and study described aid in raising awareness of user experience within library spaces and provide valuable data for space redesign efforts.

Originality/value

The study builds upon methods described by Linn (2013) and combines traditional user experience methodologies to gain insight into library space use and user needs.

Details

New Library World, vol. 117 no. 5/6
Type: Research Article
ISSN: 0307-4803

Keywords

To view the access options for this content please click here
Book part

Tefko Saracevic

In vol. 6, 1976, of Advances in Librarianship, I published a review about relevance under the same title, without, of course, “Part I” in the title (Saracevic, 1976). [A…

Abstract

In vol. 6, 1976, of Advances in Librarianship, I published a review about relevance under the same title, without, of course, “Part I” in the title (Saracevic, 1976). [A substantively similar article was published in the Journal of the American Society for Information Science (Saracevic, 1975)]. I did not plan then to have another related review 30 years later—but things happen. The 1976 work “attempted to trace the evolution of thinking on relevance, a key notion in information science, [and] to provide a framework within which the widely dissonant ideas on relevance might be interpreted and related to one another” (ibid.: 338).

Details

Advances in Librarianship
Type: Book
ISBN: 978-1-84950-007-4

To view the access options for this content please click here
Article

Hany M. Alsalmi

Less attention has been paid to users’ interactions and behavior in studying multilingual search. Although digital library researchers have yet to assess user interaction…

Abstract

Purpose

Less attention has been paid to users’ interactions and behavior in studying multilingual search. Although digital library researchers have yet to assess user interaction and behavior in multilingual search, they have concurred that there is a need for user studies that document the extent to which information retrieval systems meet multilingual users’ needs and expectations. The paper aims to discuss these issues.

Design/methodology/approach

This study is composed of five individual cases. The case study participants were Saudi students enrolled either at a large state university or Historically Black College and University located in the same community. Research questions are, what do Saudi Digital Library (SDL) users experience when searching within the SDL in Arabic and English? And what strategies do they use if they fail to find resources? Data collected for this study were via a qualitative method called video-stimulated recall.

Findings

In the Arabic search tasks, participants realized that finding resources is not easy. Participants expressed their concerns about the lack of relevance and accuracy of results returned by the search system, indicating weak trust and confidence in the search system. Whereas in the English search task, participants felt more satisfied and confident in their ability to trust the results returned from the search system. Participants expressed their satisfaction in the search experience as it provided them with accurate and varying resources. The participants faced difficulties finding Arabic resources than English resources in the SDL.

Originality/value

This study is considered one of the earliest works in studying the information-seeking behavior of multilingual digital libraries in the Arabic language. The value of this study arises as being the first study to investigate and report the information-seeking behavior of SDL users.

To view the access options for this content please click here
Article

Pintu Shah and Anuja Agarwal

For a good number of Indians, their smartphone is their first digital computing device. They have less experience in dealing with the Internet-enabled device and hence…

Abstract

Purpose

For a good number of Indians, their smartphone is their first digital computing device. They have less experience in dealing with the Internet-enabled device and hence less experience in handling security threats like malware as compared to users of other countries who have gone through the learning curve of handling such security threats using other Internet-enabled devices such as laptop and desktop. Because of this, the inexperienced Indian smartphone user may be vulnerable to Internet-related security breaches, as compared to the citizens of developed economies. Hence, it is essential to understand the attitude, behaviour and security practices of smartphone users in India. Limited research is available about the security behaviour of smartphone users in India as the majority of research in this domain is done outside India.

Design/methodology/approach

In this empirical study, the researchers identified 28 cybersecurity behaviours and practices through a survey of relevant literature. An online survey of identified cybersecurity behaviours and practices was administered to 300 smartphone users. Frequency analysis of the respondent data was done to understand the adoption of recommended cybersecurity behaviours and practices. Pearson’s chi-square with 5% level of significance has been used to test the hypotheses. Post hoc analysis with Bonferroni correction was conducted for statistically significant associations.

Findings

Overall, the respondents did not exhibit good cybersecurity behaviour. Respondents have adopted some of the most popular security features of the smartphone such as the use of screen lock. However, respondents have not adopted or are not aware of the technical security controls such as encryption and remote wipe. Statistically significant differences were found between the cybersecurity behaviour and practices and independent variables such as gender, age, mobile operating system (OS) and mother tongue. Respondents reported high level of motivation to protect their device and data, whereas they reported moderate level of threat awareness and the ability to protect to their device and data. Results of the comparative analysis with a similar study in China and the USA are also reported in this study.

Research limitations/implications

The main limitations of this study are as follows: the respondents' perceptions about their cybersecurity behaviours and practices were measured as opposed to their actual behaviours and practices and the generalizability of the study is limited because the sample size is small as compared to the total number of smartphone users in India.

Practical implications

The findings of this study may be useful for the design of effective cybersecurity prevention and intervention programs for general smartphone users of India.

Originality/value

This study provides an insight about cybersecurity behaviour of smartphone users in India. To the knowledge of the researchers, this is the first study to collect such quantitative data of smartphone users in India for a better understanding of the cybersecurity behaviours and practices. This study identified 28 cybersecurity behaviours and practices, which smartphone users should follow to improve cybersecurity.

Details

Information & Computer Security, vol. 28 no. 2
Type: Research Article
ISSN: 2056-4961

Keywords

To view the access options for this content please click here
Article

Younghee Noh, Ji-Yoon Ro and Dae-Keun Jeong

The purpose of this paper is to explore the possibilities of prioritizing tasks, actual sharing of libraries, collaboration policies and the directions via quantifying the…

Abstract

Purpose

The purpose of this paper is to explore the possibilities of prioritizing tasks, actual sharing of libraries, collaboration policies and the directions via quantifying the relative importance of services for each value based on users’ perceptions observed from in-depth analysis of the investigation results. Through this, the study expects that libraries will provide high – level the sharing economy services, reflecting users’ needs.

Design/methodology/approach

This study surveyed public library users across the country have through the survey method and Analytic Hierarchy Process (AHP) method to examine the perceptions of users on the roles of libraries in the sharing economy’s environment to deduce the directions and priorities to activate the roles and functions of libraries in the era of the sharing economy.

Findings

The research results are as follow: first, public library users’ awareness of the concept of the sharing economy was low, but they observed a relation between the two concepts after understanding the concept of the sharing economy. Second, The users’ personal characteristics were observed to mostly affect knowledge information service, experience talent sharing, material sharing and space sharing. Lastly, the study sought to identify the relative importance (preference) of various library services which pursue the value of the sharing economy through AHP analysis method. The values of the sharing economy were preferred in the order of social>economic>technical>relational values which can be enumerated to convenience>knowledge>space>education>contents>new technology>experienced talent>object>network.

Originality/value

This study has a great significance in that it analyzed actual library users’ perceptions on the concept of the sharing economy and the functions and roles of libraries in the era of the sharing economy from a multifaceted angle. In addition, this study carries an important meaning as it provided an opportunity to vitalize libraries and explored the measures to actualize the roles of libraries in tandem with the environment of the sharing economy by recognizing the values of libraries based on the new concepts and values of the sharing economy and presenting the functions and roles of the libraries from the aspects of the sharing economy.

To view the access options for this content please click here
Article

John Shepherd, Larissa Petrillo and Allan Wilson

The purpose of this paper is to summarize a library use study of the central and community branches of a Canadian public library. An exit survey documented the in-branch…

Abstract

Purpose

The purpose of this paper is to summarize a library use study of the central and community branches of a Canadian public library. An exit survey documented the in-branch activities of users as a part of a library strategic planning process. Survey results were used in combination with branch statistics, postal code circulation statistics, neighbourhood demographics and other data sources to document the in-library use of the two facilities.

Design/methodology/approach

Questionnaires were administered to library users 15 years of age or older at the exits of the central and community branches. The survey collected data on their activities and services used during their current visit. Additional sources such as branch-level statistics, furniture tally sheets, photographs, Canada Census data and circulation analysis by patron postal code and lending branch were used during the analysis stage.

Findings

Both branches are heavily used but in different ways. Branch circulation and gate count per square foot of floor space were high relative to other Canadian libraries. Patron visits to the community branch were short in duration, in line with previous public library studies. User visit duration and in-library activities within the main branch somewhat resembled those of the central branch of a larger library system but likely for different reasons.

Research limitations/implications

The study was exploratory. Data were collected during two coinciding days of library operation, a Thursday and a Saturday, and may not be representative of the underlying population. The study was limited in scope as it was a community service project for undergraduate university students.

Practical implications

Branch library use surveys, in combination with library statistics and demographics, can provide useful insights concerning in-library patron behaviour when the use of ethnographic techniques is not feasible.

Originality/value

The study explored differences and similarities in user behaviour in two types of library facilities, a central and a community branch. Few published studies make such a direct comparison. The study explored the perceived benefits received by patrons from public library use and incorporated branch statistics, circulation analysis and Census data.

Details

Library Management, vol. 41 no. 1
Type: Research Article
ISSN: 0143-5124

Keywords

To view the access options for this content please click here
Article

Thomas A. Peters

The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research…

Abstract

The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research. Organizing a literature review of the first twenty‐five years of TLA poses some challenges and requires some decisions. The primary organizing principle could be a strict chronology of the published research, the research questions addressed, the automated information retrieval (IR) systems that generated the data, the results gained, or even the researchers themselves. The group of active transaction log analyzers remains fairly small in number, and researchers who use transaction logs tend to use this method more than once, so tracing the development and refinement of individuals' uses of the methodology could provide insight into the progress of the method as a whole. For example, if we examine how researchers like W. David Penniman, John Tolle, Christine Borgman, Ray Larson, and Micheline Hancock‐Beaulieu have modified their own understandings and applications of the method over time, we may get an accurate sense of the development of all applications.

Details

Library Hi Tech, vol. 11 no. 2
Type: Research Article
ISSN: 0737-8831

To view the access options for this content please click here
Article

Dong‐Hee Shin

The purpose of this study is to investigate users' underlying motivations for engaging in social networking through online social networking services (SNS) compared with…

Abstract

Purpose

The purpose of this study is to investigate users' underlying motivations for engaging in social networking through online social networking services (SNS) compared with their behaviour. It seeks to examine the differences between USA, and Korean users.

Design/methodology/approach

The study surveyed SNS users in the USA and Korea to determine the key differences between the two countries. Survey questions, developed in English and Korean, were presented in each country to explore the influences of various factors from the modified Technology Acceptance Model on SNS user dimensions. The analytic design methods were based on structural equation modelling and applied to the data gathered. The TAM factors of SNS were analysed, focusing on the differences in motives between the two countries.

Findings

The results of the online survey of SNS users validated the proposed theoretical model's ability to explain and predict user acceptance of SNS very well. While the results illustrate the importance of both extrinsic and intrinsic motivation, the two countries showed different sets of motivations, providing useful implications for theory and practice.

Practical implications

Based on the results of the study, practical applications for marketing strategies in online SNS markets and theoretical applications for cross‐national studies are recommended.

Originality/value

Despite the burgeoning interest in SNS, only a few studies have explored the acceptance of SNS in a cross‐national manner, leading to a paucity of information on how different cultures influence acceptance of online services.

Details

Online Information Review, vol. 34 no. 3
Type: Research Article
ISSN: 1468-4527

Keywords

To view the access options for this content please click here
Article

Jana Besser, Martha Larson and Katja Hofmann

This research aims to identify users' goals and strategies when searching for podcasts and their impact on the design of podcast retrieval technology. In particular, the…

Abstract

Purpose

This research aims to identify users' goals and strategies when searching for podcasts and their impact on the design of podcast retrieval technology. In particular, the paper seeks to explore the potential to address user goals with indexing based on podcast metadata and automatic speech recognition (ASR) transcripts.

Design/methodology/approach

The paper conducted a user study to obtain an overview of podcast search behaviour and goals, using a multi‐method approach of an online survey, a diary study, and contextual interviews. In a subsequent podcast retrieval experiment, the paper investigated the retrieval performance of the two choices of indexing features for search goals identified during the study.

Findings

The paper found that study participants used a variety of search strategies, partially influenced by available tools and their perceptions of these tools. Furthermore the experimental results revealed that retrieval using ASR transcripts performed significantly better than metadata‐based searching. However, a detailed result analysis suggested that the efficacy of the indexing methods was search‐goal dependent.

Research limitations/implications

The research constitutes a step towards a future framework for investigating user needs and addressing them in an experimental set‐up. It was primarily qualitative and exploratory in nature.

Practical implications

Podcast search engines require evidence about suitable indexing methods in order to make an informed decision concerning whether it is worth the resources to generate speech recognition transcripts.

Originality/value

Systematic studies of podcast searching have not previously been reported. Investigations of this kind hold the potential to optimise podcast retrieval in the long term.

Details

Online Information Review, vol. 34 no. 3
Type: Research Article
ISSN: 1468-4527

Keywords

1 – 10 of over 104000