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Open Access
Article
Publication date: 25 May 2023

Laura Hernández-López, Salvador Del Barrio-García and Maria Belen Prados-Peña

This study aims to examine the process of value co-creation (VCC) on digital ecotourism platforms and the role of perceived platform usefulness and user participation behavior in…

Abstract

Purpose

This study aims to examine the process of value co-creation (VCC) on digital ecotourism platforms and the role of perceived platform usefulness and user participation behavior in that process. The study also seeks to determine the extent to which the typology of the ecotourist moderates VCC.

Design/methodology/approach

A total of 420 users of a digital ecotourism platform participated in a study analyzing the factors that influence VCC. A mediation, moderation and conditional process analysis was used to test the proposed hypotheses. A K-means cluster analysis was also used to classify the ecotourists into four groups.

Findings

The results show that perceived platform usefulness has a strong influence on the generation of VCC and also on user participation behavior. In turn, user participation behavior is an important driver of VCC. This study also highlights the moderating role of the ecotourist typology in the formation of VCC on these digital platforms.

Practical implications

This study offers managers of digital ecotourism platforms a means to identify and motivate those ecotourists with the necessary skills and characteristics to become true co-creators of value.

Originality/value

This study contributes to the existing knowledge on how value is co-created on digital ecotourism platforms, confirming the important antecedent role of perceived platform usefulness and user participation behavior, as well as the moderating role of ecotourist typology.

Propósito

El propósito de este estudio es examinar el proceso de co-creación de valor (VCC) en las plataformas digitales de ecoturismo y el papel de la utilidad percibida de la plataforma y el comportamiento de participación de los usuarios. El estudio también pretende determinar en qué medida la tipología del ecoturista modera la VCC.

Metodología

420 usuarios de una plataforma digital de ecoturismo participaron en un estudio que analizaba los factores que influyen en la co-creación de valor. Se utilizó un análisis de mediación, moderación y proceso condicional para probar las hipótesis propuestas. También se utilizó un análisis de conglomerados K-means para clasificar a los ecoturistas en 4 grupos.

Conclusiones

Los resultados muestran que la utilidad percibida de la plataforma tiene una fuerte influencia en la generación de VCC y también en el comportamiento de participación del usuario. A su vez, el comportamiento de participación del usuario es un importante impulsor de la VCC. El estudio también destaca el papel moderador de la tipología ecoturística en la formación de VCC en estas plataformas digitales.

Implicaciones prácticas

El estudio ofrece a los gestores de plataformas digitales de ecoturismo un medio para identificar y motivar a aquellos ecoturistas con las habilidades y características necesarias para convertirse en verdaderos co-creadores de valor.

Originalidad

Este estudio contribuye al conocimiento existente sobre cómo se co-crea valor en las plataformas digitales de ecoturismo, confirmando el importante papel antecedente de la utilidad percibida de la plataforma y el comportamiento de participación de los usuarios, así como el papel moderador de la tipología del ecoturista.

目的

本研究的主要目的是考察数字生态旅游平台上的价值共同创造(VCC)过程, 以及感知平台有用性和用户参与行为在该过程中的作用。该研究还试图确定生态旅游者的类型在多大程度上调节了VCC。

方法

一个数字生态旅游平台的420名用户参与了一项研究, 分析影响价值共同创造的因素。使用调解、调节和条件过程分析来检验所提出的假设。还使用了K-均值聚类分析, 将生态旅游者分为4组。

研究结果

结果显示, 感知的平台有用性对VCC的产生有很大影响, 也对用户的参与行为有很大影响。反过来, 用户参与行为也是VCC的一个重要驱动因素。该研究还强调了生态旅游者类型学在这些数字平台上形成VCC的调节作用。

实践意义

该研究为数字生态旅游平台的管理者提供了一种识别和激励那些具有必要技能和特征的生态旅游者成为真正的价值共同创造者的手段。

原创性

本研究对数字生态旅游平台上如何共同创造价值的现有知识做出了贡献, 证实了感知平台有用性和用户参与行为的重要前因作用, 以及生态旅游者类型学的调节作用。

Article
Publication date: 17 May 2023

Neha Kumari and Abhijeet Biswas

Demonetization and pandemic-related restrictions in India propelled the usage of mobile payments (M-payments). The culture of online smartphone transactions is expected to rise…

1112

Abstract

Purpose

Demonetization and pandemic-related restrictions in India propelled the usage of mobile payments (M-payments). The culture of online smartphone transactions is expected to rise over the coming years, even after things return to normal. This study aims to unveil the factors that escalate the satisfaction levels of M-payment users and eventually stimulate them to continue using M-payments for their daily activities.

Design/methodology/approach

This study evaluated the intention to continue using M-payments for 710 users utilizing structural equation modeling and augmenting the technology acceptance model (TAM) as well as the expectation confirmation model (ECM). Mediation and moderation analysis examined the proposed model's direct and indirect relationships.

Findings

The findings unveil that perceived value co-creation participation, service quality and cognitive processing magnify user satisfaction, significantly escalating M-payment continuance usage intention. Perceived value co-creation participation and user satisfaction with M-payment partially mediate the linkage among the constructs. Furthermore, perceived usefulness strengthens the link, while perceived severity of security threats weakens the linkage between user satisfaction with M-payment and continuance usage intention.

Research limitations/implications

The study's findings could benefit M-payment service providers, users, policymakers and the telecom industry to strengthen India's digital payment framework.

Originality/value

The perceived value co-creation participation and cognitive processing domain have not garnered much attention in the M-payment literature. The study strives to comprehend these constructs by widening the purview of TAM and ECM models. It also measures the moderating role of perceived severity of security threats and perceived usefulness to unfurl potential linkages between the identified constructs.

Article
Publication date: 8 June 2012

Linh Cuong Nguyen, Helen Partridge and Sylvia L. Edwards

The purpose of this paper is to debate the evolving relationship between libraries and users, and to justify the idea of participatory library and the use of the “participatory…

2704

Abstract

Purpose

The purpose of this paper is to debate the evolving relationship between libraries and users, and to justify the idea of participatory library and the use of the “participatory library” term. The paper also discusses the development trend of the participatory library and calls for empirical research on this area.

Design/methodology/approach

Various sources of literature are collected and examined. Together with the inclusion of personal ideas and experience, a wide range of opinions on the contemporary library is compared and synthesised.

Findings

The paper presents changes in the relationship between libraries and users in various periods of library development. It indicates an excessive attention on Library 2.0 while neglecting the participatory nature of the contemporary library. It also suggests that the term “participatory library” should be used as this term reflects the true nature of the contemporary library, and calls for empirical work on participatory library.

Originality/value

This discussion is moving forward and challenging our thinking about the participatory library. It provides librarians, library managers, scholars, and the library community with a fresh perspective on the contemporary library.

Details

Library Hi Tech, vol. 30 no. 2
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 29 November 2017

Qing Zheng, Wei Guo, Weijin An, Lei Wang and Ruoyu Liang

Many users build personal projects in co-innovation community to accomplish their innovations. However, very few projects from such communities are successful and understanding of…

Abstract

Purpose

Many users build personal projects in co-innovation community to accomplish their innovations. However, very few projects from such communities are successful and understanding of this phenomenon is limited. The purpose of this paper is to identify the factors facilitating user projects success in online co-innovation communities.

Design/methodology/approach

Based on the theories of persuasion and diffusion of innovation (DOI), a conceptual model is proposed to explain how project success likelihood is affected by the creator, project and user participation characteristics. Then, the model and hypotheses are tested through binary logistic regression on a secondary data set of 572 projects collected from a typical user co-innovation community, Local Motors.

Findings

The results show that creator characteristics (prior success rate), project characteristics (project popularity, length and duration) and user participation characteristics (participation users and degree) have significant and positive impacts on project success likelihood. The number of prior projects, which can hardly represent the creator’s credibility in open and unrestricted situations, has no significant influence on the project success likelihood.

Practical implications

This study offers project creators the keys to increase their projects successful possibility. Besides, this study recommends a new way to attract users and helps to identify creative and effective users for community practitioners.

Originality/value

This study expands the research scope in online co-innovation community by focusing on user personal projects. In addition, it combines persuasion theory and DOI theory to add the holistic understanding of user project success likelihood.

Details

Kybernetes, vol. 47 no. 4
Type: Research Article
ISSN: 0368-492X

Keywords

Article
Publication date: 11 July 2016

Maria do Carmo Caccia-Bava, Valerie C.K. Guimaraes and Tor Guimaraes

Without use the expected benefits from healthcare management systems (HMS) cannot be derived. Thus, while use alone may not guarantee success, one can safely assume that the more…

Abstract

Purpose

Without use the expected benefits from healthcare management systems (HMS) cannot be derived. Thus, while use alone may not guarantee success, one can safely assume that the more use the better. HMS has been instrumental in facilitating care providers’ work. However, many hospitals have encountered usage problems and some user-related factors have been recognized in the literature as potentially important to make HMS more successful. The purpose of this paper is to test the importance of the factors proposed in the literature as important determinants of HMS usage measured by the number of hours used and the frequency of use.

Design/methodology/approach

Several user-related variables such as user participation, user expertise, and user training previously studied separately by different authors are brought together into an integrated model to be tested empirically. Data from 213 nurses using their hospital HMS have been used to test proposed relationships between the independent variables and HMS usage results.

Findings

The results confirm the importance of these factors and provide the basis for managerial recommendations. Hospital managers can use the resources validated by this study to improve their own operations and improve the likelihood of success implementing HMS. Future research projects may identify other possible factors important for HMS implementation success to improve the model proposed here.

Originality/value

HMS is a very widely used and an important system for hospitals, but has been neglected in research. This is one of the first rigorous studies of HMS, and the results provide new practical insights for hospital administrators.

Details

International Journal of Health Care Quality Assurance, vol. 29 no. 6
Type: Research Article
ISSN: 0952-6862

Keywords

Book part
Publication date: 22 October 2020

Paschalia (Lia) Spyridou

The concept of participatory journalism draws attention to the shortcomings of established journalism by emphasising the role of the audience for boosting pluralism, transparency…

Abstract

The concept of participatory journalism draws attention to the shortcomings of established journalism by emphasising the role of the audience for boosting pluralism, transparency, deliberation and media accountability. Drawing on filed theory, the study attempts to shed light on whether the former audience can disrupt the field of journalism. To do so, it investigates the level and preferred forms of participation and provides evidence on how users perceive of the participatory affordances offered through news media websites. Although users assign public discourse functions to participatory avenues, the study confirms the reluctant audience paradigm, and the popularity of tools enabling low editorial capacity. From a field perspective, it is argued that although users' doxa denotes democratising ideas about participation, their behaviour is ultimately driven by their weak habitus (position) in the field. To use Bourdieu's metaphor, the power in the journalistic game still lies in the hands of professionals; users are not willing or capable of disrupting the norms and practices of mainstream journalism.

Details

The Emerald Handbook of Digital Media in Greece
Type: Book
ISBN: 978-1-83982-401-2

Keywords

Article
Publication date: 9 March 2015

Isto Huvila

The purpose of this paper is to investigate how archivists, records managers and scholarly literature in the field(s) analyse how “participation” is discussed in the context of…

2880

Abstract

Purpose

The purpose of this paper is to investigate how archivists, records managers and scholarly literature in the field(s) analyse how “participation” is discussed in the context of archives and records management, and to explore practical and theoretical implications of the disclosed discursive practices.

Design/methodology/approach

The analysis is based on a discourse analysis of a body of archival literature and a sample of posts collected from the archival and records management blogosphere.

Findings

The analysis shows that instead of discussing one notion of participation, the archival science literature is referring to nine different and partly conflicting types of participation from three broad perspectives: management, empowerment and technology. The discourses have also conflicting ideas of the role of engagement and enthusiasm, and of that what do the different stakeholder communities see as real options.

Research limitations/implications

The analysed material consists of a limited sample of mainly English language texts that may not capture all the nuances of how participation is discussed in the archival literature.

Practical implications

A better understanding of how different claims of the benefits and threats endorsing “participation” in archives helps to develop effective and less contradictory forms of collaboration between different stakeholders.

Originality/value

In spite of the popularity of the notion of “participation”, there little, especially critical, research on how participation is conceptualised by archives professionals and researchers.

Details

Journal of Documentation, vol. 71 no. 2
Type: Research Article
ISSN: 0022-0418

Keywords

Open Access
Article
Publication date: 26 July 2023

Maria Bendtsen Kronkvist, Patrik Dahlqvist Jönsson, Karl-Anton Forsberg and Mikael Sandlund

The purpose of this study is to describe participation in decision-making among service users with severe mental illness.

Abstract

Purpose

The purpose of this study is to describe participation in decision-making among service users with severe mental illness.

Design/methodology/approach

Service users want to participate in decision-making and in the planning of their care. There are widely known methods, such as shared decision-making, that could be used to facilitate service user participation. Three focus group interviews were conducted with the participation of 14 persons with mental illness and/or substance abuse who were service users at two Swedish Homes for Care and Residence (HVB). Data were analyzed by qualitative content analysis.

Findings

Two themes emerged: service users’ involvement in decisions is hampered by the professionals’ approach and adequate information and experience of participation means greater empowerment.

Research limitations/implications

Although it is known that service users would like to have more influence, and that methods like shared decision-making are recommended to empower service users and improve the decision process, research on these matters is limited.

Practical implications

This study reveals that there is a need of more systematic decisional support, such as shared decision-making, so that service users can be seen as important persons not only in guidelines and policy documents but also in clinical practice.

Social implications

The findings indicate that service users do not participate in decisions systematically, although policies, guidelines and laws providing that service users should be offered an active part in decision-making with regard to their care and treatment.

Originality/value

Although it is known that service users would like to have more influence, and that methods like shared decision-making are recommended to empower service users and improve their decision process, research on these matters is limited. The findings indicate that service users do not participate in decisions systematically, even though policies, guidelines and laws are in place stipulating that service users should be offered an active part in decision-making with regard to their own care and treatment. The results of this project bring improvement opportunities to light.

Details

Journal of Public Mental Health, vol. 22 no. 4
Type: Research Article
ISSN: 1746-5729

Keywords

Article
Publication date: 1 June 2015

Netta Iivari, Marianne Kinnula and Leena Kuure

Children have been recognized as an important user group for information and communication technology (ICT) and methods for involving them in ICT design have already been devised…

Abstract

Purpose

Children have been recognized as an important user group for information and communication technology (ICT) and methods for involving them in ICT design have already been devised. However, there is a lack of research on children’s genuine or authentic participation in ICT design as well as a lack of critical research scrutinizing how “children” and “their participation” actually end up constructed in ICT design. The paper aims to discuss these issues.

Design/methodology/approach

An intervention involving children in ICT design following the research strategy of nexus analysis was implemented. A qualitative data archive of this intervention is examined through a Foucauldian lens.

Findings

The study reveals that numerous discourses were relied on when talking about “children” and “their participation” in the case project: the discourses of participation, equality, domination, segregation, rebellion, and patronization were identified. Moreover, “children” were constructed as equal partners and influential, but also as ignorant, ignored, silent, and silencing each other. Some of the findings are in line with the existing ICT literature on the matter, others even with the literature on genuine participation of children. However, children and their participation were also constructed as “problematic” in many senses.

Research limitations/implications

The study contributes to and opens up avenues for critical research on genuine participation of users, especially children.

Practical implications

Practical suggestions for researchers interested in participation of children in ICT design are provided.

Originality/value

While research literature offers an abundance of best practices and an idealized view on children and their participation, this study shows the multitude of challenges involved and discourses circulating around.

Details

Information Technology & People, vol. 28 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 7 April 2014

Elena Alberghini, Livio Cricelli and Michele Grimaldi

This paper aims to discuss the individual participation and involvement affecting the user engagement in social media and to answer the following research questions: Is it

5245

Abstract

Purpose

This paper aims to discuss the individual participation and involvement affecting the user engagement in social media and to answer the following research questions: Is it possible to measure the individual participation and involvement of social media within organizations? Which factors should be analysed in order to increase the individual participation in social media? Which KPIs should be selected in order to increase the user ' s engagement and increase individual participation in social media? Can social media in a company be measured in terms of their impact on KM?

Design/methodology/approach

This paper presents a case study that describes how Key Performance Indicators (KPIs) are used to monitor and manage the applications of social technologies, which include many tools facilitating the participation and collaboration on the web. The case study was applied to the information and communication technology area of Eni S.p.A., which is an integrated energy company active in over 70 countries in the world.

Findings

Based on the indications obtained from the case study, a methodology is proposed to select and develop the appropriate KPIs in order to manage and monitor the application of social technologies. The methodology turned out to be able to monitor collaboration and knowledge sharing activities among employees and to incentivize participation and involvement of employees who use the company ' s social media.

Practical implications

Organizations can use the suggested methodology as a guideline for managing and monitoring social media inside a company. The possibility of continuously modifying the adopted social media tool by means of corrective actions together with the possibility of adapting the KPIs to new situations make the present methodology an efficient management approach to take on the multifaceted activities of a social media environment.

Originality/value

Few case studies dealing with the applications regarding the implementation and management of social technologies within organizations have been carried out. Similarly, even if some empirical studies have been proposed to analyse what motivates and prevents employees from sharing their knowledge through social media, there appears to be a lack of studies which have taken into consideration the evaluation of the actual benefits in terms of individual involvement and participation, knowledge sharing and increase in performance.

21 – 30 of over 47000