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Article
Publication date: 29 April 2021

Zhiyi Li, Jiayu Zhu and Xiaolin Li

With the increasing abundance of network resources and big data, multi-modal information search (MMIS) has been paid more and more attention, but the research results of…

Abstract

Purpose

With the increasing abundance of network resources and big data, multi-modal information search (MMIS) has been paid more and more attention, but the research results of MMIS are relatively few. This paper attempts to put forward constructive suggestions for the design of multi-modal information system, so that the system can have a better user experience, help users improve the efficiency of obtaining information and optimize the information service mode.

Design/methodology/approach

A research model of influencing factors is established by using the TAM (technology acceptance model) theory. The influencing factors of users' multi-modal information search behavior (MMISB) are analyzed by using questionnaire, experiment and the structural equation model. On the basis of this, some suggestions are put forward to build the multi-modal search (MMS) system and improve the efficiency of MMIS.

Findings

The research shows that users' MMISB is directly related to their search intention, and the search intention can influence users' cognition of the usefulness and ease of MMIS through their own information search ability and system characteristics. The user's MMIS ability is affected by the demand expression ability and retrieval ability cognition; the user's cognition of system characteristics is affected by the system function and information quality. This shows that the user's MMISB is closely related to the user's cognitive situation, but due to the author's limited time and research ability, only the questionnaire survey method cannot be used to in-depth research and explore the influencing factors of MMIS. Therefore, in the future research, we should combine the interview method to further track the user's emotional factors and scene factors.

Originality/value

For the first time, TAM theory is combined with cross-modal retrieval behavior and the paper explores the influencing factors and evaluation indexes of users' MMISB. The second, the questionnaire was compiled to investigate the influencing factors of the MMISB of the university group, and the reliability analysis, validity analysis, correlation analysis and structural equation model analysis of the survey data are carried out . The survey data and analysis results are original, which can provide a theoretical basis for improving the service level of MMIS.

Article
Publication date: 1 March 1998

Bryce Allen

With the many choices that can be built into information systems, it is possible to customize such systems for users. This customization may be based on the tasks that…

Abstract

With the many choices that can be built into information systems, it is possible to customize such systems for users. This customization may be based on the tasks that users are accomplishing, or on the personal characteristics of users, or a combination of these factors. An experiment is reported in which detailed logging of use of experimental information systems was used to determine the optimal configuration of the systems for each user. Tasks were varied, and the cognitive abilities of users were tested to assess one important personal characteristic. The results showed that it was possible to create an optimal configuration to match the cognitive abilities of users, but that it was more difficult to assess which configuration was the best match for specific tasks. The person‐in‐task interaction proved to be the least powerful indicator of design configurations. These results suggest that usable information systems can be created for users by careful analysis of the interaction of design features with personal characteristics such as cognitive abilities.

Details

Online and CD-Rom Review, vol. 22 no. 3
Type: Research Article
ISSN: 1353-2642

Article
Publication date: 8 July 2014

Swapan Purkait, Sadhan Kumar De and Damodar Suar

The aim of this study is to report on the results of an empirical investigation of the various factors which have significant impacts on the Internet user’s ability to…

1493

Abstract

Purpose

The aim of this study is to report on the results of an empirical investigation of the various factors which have significant impacts on the Internet user’s ability to correctly identify a phishing website.

Design/methodology/approach

The research participants were Internet users who have had at least some experience of financial transactions over the Internet. This study conducted a quantitative research with the help of a structured survey questionnaire along with three experimental tasks. A total of 621 valid samples were collected and the multiple regression analysis technique was used to deduce the answers to the research question.

Findings

The results show that the model is useful and has explanatory power. And adjusted R2 computed as 0.927, means that 92.7 per cent of the variations in the Internet user’s ability to identify phishing website can be explained by the predictors selected for the model.

Research limitations/implications

Future research should account for the Internet user’s general security practices and behaviour, attitude towards online financial activity, risk-taking ability or risk behaviour and their potential effects on Internet users' ability to identify a phishing website.

Practical implications

The implications of this study provide the foundation for future research on the areas that intend to explain the Internet user’s necessity to take protection or avoid risky behaviour while performing financial transaction over the Internet.

Originality/value

This study provides the body of knowledge with an empirical analysis of impact of various factors on an Internet user’s ability to identify phishing websites. The results of this study can help practitioners create a more successful research model and help researchers better understand user behaviour on the Internet.

Details

Information Management & Computer Security, vol. 22 no. 3
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 16 May 2022

Shaoxiong Fu, Jie Fang, Zhao Cai, Eric Tze Kuan Lim, Chee-Wee Tan and Haiping Yang

Motivated by the need for research on the relationship between health app usage and health-related outcomes in the form of health status and life satisfaction, this study…

Abstract

Purpose

Motivated by the need for research on the relationship between health app usage and health-related outcomes in the form of health status and life satisfaction, this study builds on self-regulation theory to construct a research model for elucidating how health app quality affects health information literacy, health app usage and physical activity.

Design/methodology/approach

To empirically validate the proposed research model, a large-scale questionnaire survey on health app usage was administered on a sample of 6,948 respondents recruited from a university in China. Structural equation modeling was employed for data analysis.

Findings

Empirical findings demonstrate that health app quality positively affects self-regulation with respect to health app usage, health information literacy and physical activity. Taken together, these self-regulated behaviors drive health-related outcomes for health status and life satisfaction.

Originality/value

This study advances extant literature on health app usage through the application of self-regulation theory to investigate the effects of technological interventions in healthcare. Findings offer practical implications for how health apps can be leveraged to realize positive health-related outcomes.

Details

Internet Research, vol. 32 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 21 March 2016

Kochiu Wu and Hung-Chun Chen

The purpose of this paper is to explore children’s spatial cognitive abilities as they engaged in information-seeking behaviors on two-dimensional (2D) and…

1064

Abstract

Purpose

The purpose of this paper is to explore children’s spatial cognitive abilities as they engaged in information-seeking behaviors on two-dimensional (2D) and three-dimensional (3D) digital interfaces.

Design/methodology/approach

Children between the ages of seven and 11 were observed as they browsed either a 2D or 3D navigation interface for a children’s digital library. Data regarding their use of the overview function and depth cues were analyzed to reveal the relationships between search performance efficiency, precision, and effectiveness and the associative memory, visualization memory, and spatial visualization abilities of the user.

Findings

Children spent less time using the 2D interface when compared to time spent using the 3D interface. Children exhibited better performance precision when using the 3D interface. Children applied exhaustive strategies and more varied cognitive skills across different tasks when using the 2D interface, and applied a more focussed approach when using the 3D interface.

Originality/value

The cognitive abilities of children are not yet fully developed, so they require a unique user interface when browsing digital libraries. This study served the practical purpose of developing a game-like user interface for ease of use. Providing an effective overview function allows young users with less developed cognitive abilities to navigate informational cues. They can then build an effective mind map and implement efficient way-finding strategies.

Details

Library Hi Tech, vol. 34 no. 1
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 12 March 2018

Claudia Costa and Rita Coelho do Vale

This paper aims to analyze the implications of communicating customer involvement in the ideation and concept stage of new product development (NPD). This paper assesses…

1392

Abstract

Purpose

This paper aims to analyze the implications of communicating customer involvement in the ideation and concept stage of new product development (NPD). This paper assesses the extent to which the awareness that a product was co-created jointly by company professional designers and consumers affects observer consumers’ attitudes toward the product and the company. While earlier research has mainly emphasized the positive and desirable consequences of consumer participation in NPD, the present set of studies shows that labeling products as having been co-created is not always valuable; rather, it is dependent on the level of perceived complexity of the products.

Design/methodology/approach

The hypotheses are tested in four experimental studies using several categories of product complexity (low, medium and high). The data have been collected on young adult samples, measuring the participants’ perceptions of a firm’s innovation ability and product purchase intentions.

Findings

The results suggest that there are benefits at the corporate level (higher perceptions of innovation ability) to inform the market about consumer involvement, particularly when consumers and company professionals work together. The findings also indicate that product complexity plays a critical role in translating the perceptions of greater corporate abilities (innovation) in purchase intention, and it is particularly beneficial for low-complexity products.

Originality/value

The previous research has mainly focused on the impact of involving consumers in firms and participating consumers; however, it has neglected the role of observer consumers. This study adds to the innovation literature by showing that the value of learning about other consumers’ involvement in firm NPD is not universally beneficial and that product complexity is a critical boundary condition.

Article
Publication date: 2 October 2017

Baofeng Huo, Chen Liu, Haozhe Chen and Xiande Zhao

The purpose of this paper is to investigate relationships among dependence, trust, and integration in the Chinese 3PL context. 3PL integration is manifested in two key…

1214

Abstract

Purpose

The purpose of this paper is to investigate relationships among dependence, trust, and integration in the Chinese 3PL context. 3PL integration is manifested in two key dimensions: information sharing and process coordination.

Design/methodology/approach

This study develops a dependence-trust-3PL integration-performance model and tests it using structural equation modeling with survey data collected from 361 companies in the Greater China area (i.e. mainland China, Hong Kong, and Taiwan).

Findings

The results show that switch dependence is indirectly related to information sharing and process coordination through goodwill trust, while goal dependence has direct links with both integrative behaviors. The authors also found that only goodwill trust mediates the relationship between dependence and integrative behaviors, while ability trust does not mediate any relationships. Finally, the analysis validated the direct link between process coordination and financial performance, but did not find a significant link between information sharing and financial performance.

Originality/value

Different from most previous studies on similar topics, this study examines the impacts of different types of dependence and trust on different 3PL integration dimensions. As a result, the findings are more specific and have direct relevance to effective 3PL relationship management in China.

Details

International Journal of Physical Distribution & Logistics Management, vol. 47 no. 9
Type: Research Article
ISSN: 0960-0035

Keywords

Open Access
Article
Publication date: 30 July 2021

Youngkeun Choi

This study aims to reveal the role of artificial intelligence (AI) in the context of a front-line service meeting to understand how users accept AI technology-enabled service.

2364

Abstract

Purpose

This study aims to reveal the role of artificial intelligence (AI) in the context of a front-line service meeting to understand how users accept AI technology-enabled service.

Design/methodology/approach

This study collected 454 Korean employees through online survey methods and used hierarchical regression to test the hypothesis empirically.

Findings

In the results, first, clarity of user and AI's roles, user's motivation to adopt AI-based technology and user's ability in the context of the adoption of AI-based technology increases their willingness to accept AI technology. Second, privacy concerns related to the use of AI-based technology weakens the relationship between role clarity and user's willingness to accept AI technology. And, trust related to the use of AI-based technology strengthens the relationship between ability and user's willingness to accept AI technology.

Originality/value

This study is the first one to reveal the role of AI in the context of a front-line service meeting to understand how users accept AI technology-enabled service.

摘要

研究目的

本研究旨在顯示在前線服務會議的情況下人工智能所扮演的角色,以便了解使用者如何接受人工智能科技化服務。

研究的設計/方法/理念

研究以網上問卷調查方式取得454名韓國僱員的數據,並使用層次迴歸分析,對假設進行以經驗為依據的測試。

研究結果

研究結果首先顯示、增強使用者願意接受人工智能科技的因素包括使用者與人工智能兩者角色的清晰度、使用者使用基於人工智能的科技的積極性、以及在應用基於人工智能科技的情況下使用者的能力。其次,與使用基於人工智能的科技有關的私隱問題會削弱角色清晰度與使用者是否願意接受人工智能科技之間的關係。而且,對使用基於人工智能的科技的信任會強化有關的能力與使用者是否樂意使用基於人工智能的科技之間的關係。

研究的原創性/價值

這是首個研究、去顯示在前線服務會議的情況下人工智能所扮演的角色,以便了解使用者如何接受人工智能科技化服務。

Details

European Journal of Management and Business Economics, vol. 30 no. 3
Type: Research Article
ISSN: 2444-8451

Keywords

Article
Publication date: 1 February 2004

Manuel J. Sánchez‐Franco and Joaquina Rodríguez‐Bobada Rey

The objective in this study is to evaluate the mediating role of personal factors affecting the Web behaviour and in turn the length of Web sessions as a highly‐subjective…

1961

Abstract

The objective in this study is to evaluate the mediating role of personal factors affecting the Web behaviour and in turn the length of Web sessions as a highly‐subjective variable among individuals. This could be used to explain and improve the users’ experience of being and acting in the Web. The present study uses a flow‐ versus goal‐directed theoretical and practical approach to determine the influence of personal factors on Web behaviours and session lengths. A field study of 209 Web users was conducted to validate measures used to operationalise model variables and to test the hypothesised network of relationships using partial least squares (PLS) as a second‐generation multivariate analysis technique. The study findings indicate that experiential behaviour, followed by goal‐directed behaviour, has the largest influence on the lengths of Web sessions.

Details

Internet Research, vol. 14 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 18 February 2022

Meng Wang, Yuwen Hua, Honglei Lia Sun and Ya Chen

The user churn (UC) of rural public digital cultural services (RPDCS) indicates that rural users no longer use RPDCS or have switched to other services. The purpose of…

Abstract

Purpose

The user churn (UC) of rural public digital cultural services (RPDCS) indicates that rural users no longer use RPDCS or have switched to other services. The purpose of this study is to investigate the factors influencing RPDCS's UC and to contribute toward bridging the rural digital divide.

Design/methodology/approach

Based on the stimulus-organism-response theory, this study proposes a theoretical framework to investigate the factors influencing RPDCS's user churn. A total of 120 RPDCS users were initially recruited and 90 representative participants were chosen. Data were collected from the 90 respondents and 20 follow-up interviews. To examine the proposed framework and validate the correlations between these factors and UC, an analysis of variance (ANOVA) and multiple regression analysis were used. In addition, recommendations are made to avoid the UC of RPDCS to bridge the rural digital divide.

Findings

The results indicate that the UC of RPDCS was stimulated by both physical and ability divides and RPDCS ineffectiveness, resulting in increased churn rates and an exacerbated digital divide. Thus, avoiding the UC of RPDCS is an important way to bridge the rural digital divide, which includes both the physical and ability divides.

Originality/value

This study adds new knowledge about RPDCS and distinguishes it from previous research on public digital cultural services. In addition, the authors discuss how to avoid the UC of RPDCS, to bridge the rural digital divide.

Details

Aslib Journal of Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2050-3806

Keywords

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