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New service businesses carry opportunities for industrial companies. The different cost management and management control implications of those service businesses deserve attention, which is a widely under-researched area in management accounting and control literature. Digital twins could hold potential in unveiling and supporting those new service business opportunities, as a unique approach of this paper. Thus, the purpose of this paper is to examine the possibility and potential for creating a digital twin of a service, especially to unveil the management accounting and control implications of the digital twin in developing new service businesses.

This paper investigates the potential of a digital twin in unveiling cost and control implications of new service businesses by examining the characteristics of a digital twin in the service business development context. The paper use an in-depth interventionist case study, where the designed animations illustrate the possibilities of a digital twin of a service. The animations showing the service process characteristics were first used as a communication tool and eventually those animations were actively used in customer cases for different purposes. This motivated the idea for examining the implications of such animations representing a digital twin of a service.

The paper provides empirical insights regarding the potential for developing and using a digital twin of a service for different cost management and management control purposes. The digital twin of a service may include all main details of a new service offering, simulating the functionality of a service, hence making the performance and the implications of the new service concept clear for all the stakeholders. The digital twin of the service enables defining the processes, setting targets and helps communication about the value generation. Thus, they represent a significant toolkit for the management accounting and control function of the manufacturers.

This paper is among the first attempts to understand the digital twin of the service. The paper is unique in providing financial and control implications of digital twins also in the context of service business development. The in-depth interventionist approach enabled an exceptional exploration process on the subject. The article paves the way toward further research on managing the digital twins of services in the future.

This paper aims to analyze the relationship between the use of management control systems (MCSs) and innovativeness in start-ups pursuing product innovation (PI), business model innovation (BMI) or ambidextrous innovation (both PI and BMI ).

This paper reports on survey data collected at 143 European start-ups using a structured questionnaire sent to a member of the top management team at each firm.

The authors find that the control levers and their interdependencies associated with increased innovativeness significantly differ between the different forms of innovation.

The study provides important guidance for entrepreneurs so that they can effectively support their innovation agenda with the MCSs tailored to their needs.

This research contributes to a growing literature that shows the positive role of MCSs in innovative and entrepreneurial processes. It adds to the understanding of the multifaceted nature of innovation and the crucial importance of BMI and ambidextrous innovation for the success of start-ups.

The main purpose of this paper was to evaluate the validation process of food safety control measures.

The validation of control measures has been analyzed at 50 food companies in Serbia. The sample included companies that produce food of both plant and animal origin and have certified food safety management systems. A total of 156 control measures that combat physical hazards (41.6%), followed by microbial hazards (34.0%) and chemical hazards (24.4%), have been analyzed. To enable quantification of the validation protocols, each control measure was assigned a score.

The validation scores showed that the highest level of validation was observed in large companies, as opposed to small and medium-sized companies (p < 0.05). The type of food safety hazards and the food sector did not reveal any statistical differences in-between the scores. The main approach to validating control measures was referring to the technical documentation of equipment used (52.6%), followed by scientific and legal requirements (30.7%). Less than 20% of the analyzed control measures were validated with operational data collected on-site. No mathematical modeling was observed for the sampled food companies. Future steps should include the development of validation guides for different types of control measures and training modules.

This study can serve as an improvement guide for food safety consultants, food safety auditors, certification bodies, inspection services, food technologists and food managers.

This study is one of the first to provide an insight into how food companies validate their control measures to combat microbial, chemical and physical food safety hazards.

This study seeks to explicate how institutional disruptions impact multinational corporation (MNC) subsidiary control choices. It uses institutional theory to understand the influence of formal and informal institutions across countries on the type of control system employed in an MNC manufacturing subsidiary.

This study’s sample is based on a unique dataset from five trustworthy sources. We use multi-level models to account for the hierarchical nature of the sample of 1,630 multinational subsidiaries spread across 26 host countries by firms from 21 home countries.

The institutional distance between the host and the home country has a negative relationship with strategic control. In contrast, the home country’s power distance has a positive relationship with strategic control.

Study findings indicate the need to incorporate formal and informal institutional elements in the control system’s conceptual framing and design. This notion complements existing visualizations of optimizing MNC controls through extant articulations of minimizing governance costs through organizational design choices or strategic needs.

This exploratory study aims to help contribute to the understanding of online information search behaviour of PhD students from different humanities fields, with a focus on subject searching.

The methodology is based on a semi-structured interview within which the participants are asked to conduct both a controlled search task and a free search task. The sample comprises eight PhD students in several humanities disciplines at Linnaeus University, a medium-sized Swedish university from 2020.

Most humanities PhD students in the study have received training in information searching, but it has been too basic. Most rely on web search engines like Google and Google Scholar for publications' search, and university's discovery system for known-item searching. As these systems do not rely on controlled vocabularies, the participants often struggle with too many retrieved documents that are not relevant. Most only rarely or never use disciplinary bibliographic databases. The controlled search task has shown some benefits of using controlled vocabularies in the disciplinary databases, but incomplete synonym or concept coverage as well as user unfriendly search interface present hindrances.

The paper illuminates an often-forgotten but pervasive challenge of subject searching, especially for humanities researchers. It demonstrates difficulties and shows how most PhD students have missed finding an important resource in their research. It calls for the need to reconsider training in information searching and the need to make use of controlled vocabularies implemented in various search systems with usable search and browse user interfaces.

The purpose of this inductive, exploratory study is to provide foundational insights into the role of management control in dealing with dysfunctional behaviour within accounting schools in changing environment of Australian universities.

Evidence is drawn from semi-structured interviews with 28 current or previous heads of school, research deans, deans of teaching and learning, school managers and human resource managers from 16 Australian universities and interpreted from the theoretical perspective of rational choice theory.

The findings suggest the incidence of a range of dysfunctional behaviours occurring in accounting schools. Even when such behaviours are limited in frequency, their consequences are nevertheless found to have far-ranging and potentially destructive change impacts for both individuals and the university. Formal management control systems designed to address such behaviours are perceived to be largely ineffective in identifying, managing, eliminating or even mitigating the consequences of such dysfunctionality. Instead, it is informal control processes that are preferred in dealing with dysfunctionality.

This study enhances our understanding of the role of management control in dealing with dysfunctional behaviour within university accounting schools, and points not only to the difference between the design and use of management controls but also to the implications of this disconnect between the underlying intent of control design and their actual use in the context of environments that are subject to significant change.

This study aims to respond to calls for more research to understand how sustainability control systems (SCSs) feature (or do not feature) in short-term operational and long-term strategic decision-making.

An in-depth case study of a large multinational organisation undertaking several rounds of sustainability reporting is presented. Data collection was extensive including 26 semi-structured interviews with a range of employees from senior management to facility employees, access to confidential reports and internal documents and attendance of company meetings, including an external stakeholder engagement meeting and the attendance of the company’s annual environmental meeting. A descriptive, analytical and explanatory analysis is performed on the case context (Pfister et al., 2022).

Simon’s (1995) levers of control framework structures our discussion. The case company has sophisticated and formalised diagnostic controls and strong belief and boundary systems. Conventional management controls and SCSs are used in short-term operational decision-making, although differences between financial imperatives and other aspects such as environmental concerns are difficult to reconcile. SCSs also provided information to justify company actions in short-term decisions that impacted stakeholders. However, SCSs played a very limited role in the long-term strategic decision. Tensions between social, environmental and economic factors are more reconcilable in the long-term strategic decision, where holistic risks and opportunities need to be fully identified. External reporting is seen in a “constraining” light (Tessier and Otley, 2012), and intentionally de-coupled from SCSs.

This paper responds to recent calls for rich, holistic and contextually-grounded perspectives of sustainability processes at an extractives company. The study provides novel insight into how SCSs are used (or not used) in short-term or long-term decision-making and external reporting. The paper illustrates how a large company is responding to sustainability pressures within the unique contextual setting of New Zealand. The study outlines the imitations of existing practice and provides implications for how sustainability-based internal controls can be better embedded into organisations.

Voltage source inverter-fed permanent magnet synchronous motors (VSI-PMSMs) are widely used in industrial actuation and mechatronic systems in water pumping stations, as well as in the traction of transportation systems (such as electric vehicles and electric trains or ships with electric propulsion). The dynamic model of VSI-PMSMs is multivariable and exhibits complicated nonlinear dynamics. The inverters’ currents, which are generated through a pulsewidth modulation process, are used to control the stator currents of the PMSM, which in turn control the rotational speed of this electric machine. So far, several nonlinear control schemes for VSI-PMSMs have been developed, having as primary objectives the precise tracking of setpoints by the system’s state variables and robustness to parametric changes or external perturbations. However, little has been done for the solution of the associated nonlinear optimal control problem. The purpose of this study/paper is to provide a novel nonlinear optimal control method for VSI-fed three-phase PMSMs.

The present article proposes a nonlinear optimal control approach for VSI-PMSMs. The nonlinear dynamic model of VSI-PMSMs undergoes approximate linearization around a temporary operating point, which is recomputed at each iteration of the control method. This temporary operating point is defined by the present value of the voltage source inverter-fed PMSM state vector and by the last sampled value of the motor’s control input vector. The linearization relies on Taylor series expansion and the calculation of the system’s Jacobian matrices. For the approximately linearized model of the voltage source inverter-fed PMSM, an H-infinity feedback controller is designed. For the computation of the controller’s feedback gains, an algebraic Riccati equation is iteratively solved at each time-step of the control method. The global asymptotic stability properties of the control method are proven through Lyapunov analysis. Finally, to implement state estimation-based control for this system, the H-infinity Kalman filter is proposed as a state observer. The proposed control method achieves fast and accurate tracking of the reference setpoints of the VSI-fed PMSM under moderate variations of the control inputs.

The proposed H-infinity controller provides the solution to the optimal control problem for the VSI-PMSM system under model uncertainty and external perturbations. Actually, this controller represents a min–max differential game taking place between the control inputs, which try to minimize a cost function that contains a quadratic term of the state vector’s tracking error, the model uncertainty, and exogenous disturbance terms, which try to maximize this cost function. To select the feedback gains of the stabilizing feedback controller, an algebraic Riccati equation is repetitively solved at each time-step of the control algorithm. To analyze the stability properties of the control scheme, the Lyapunov method is used. It is proven that the VSI-PMSM loop has the H-infinity tracking performance property, which signifies robustness against model uncertainty and disturbances. Moreover, under moderate conditions, the global asymptotic stability properties of this control scheme are proven. The proposed control method achieves fast tracking of reference setpoints by the VSI-PMSM state variables, while keeping also moderate the variations of the control inputs. The latter property indicates that energy consumption by the VSI-PMSM control loop can be minimized.

The proposed nonlinear optimal control method for the VSI-PMSM system exhibits several advantages: Comparing to global linearization-based control methods, such as Lie algebra-based control or differential flatness theory-based control, the nonlinear optimal control scheme avoids complicated state variable transformations (diffeomorphisms). Besides, its control inputs are applied directly to the initial nonlinear model of the VSI-PMSM system, and thus inverse transformations and the related singularity problems are also avoided. Compared with backstepping control, the nonlinear optimal control scheme does not require the state-space description of the controlled system to be found in the triangular (backstepping integral) form. Compared with sliding-mode control, there is no need to define in an often intuitive manner the sliding surfaces of the controlled system. Finally, compared with local model-based control, the article’s nonlinear optimal control method avoids linearization around multiple operating points and does not need the solution of multiple Riccati equations or LMIs. As a result of this, the nonlinear optimal control method requires less computational effort.

Voltage source inverter-fed permanent magnet synchronous motors (VSI-PMSMs) are widely used in industrial actuation and mechatronic systems in water pumping stations, as well as in the traction of transportation systems (such as electric vehicles and electric trains or ships with electric propulsion), The solution of the associated nonlinear control problem enables reliable and precise functioning of VSI-fd PMSMs. This in turn has a positive impact in all related industrial applications and in tasks of electric traction and propulsion where VSI-fed PMSMs are used. It is particularly important for electric transportation systems and for the wide use of electric vehicles as expected by green policies which aim at deploying electromotion and at achieving the Net Zero objective.

Unlike past approaches, in the new nonlinear optimal control method, linearization is performed around a temporary operating point, which is defined by the present value of the system’s state vector and by the last sampled value of the control input vector and not at points that belong to the desirable trajectory (setpoints). Besides, the Riccati equation, which is used for computing the feedback gains of the controller, is new, as is the global stability proof for this control method. Comparing with nonlinear model predictive control, which is a popular approach for treating the optimal control problem in industry, the new nonlinear optimal (H-infinity) control scheme is of proven global stability, and the convergence of its iterative search for the optimum does not depend on initial conditions and trials with multiple sets of controller parameters. It is also noteworthy that the nonlinear optimal control method is applicable to a wider class of dynamical systems than approaches based on the solution of state-dependent Riccati equations (SDRE). The SDRE approaches can be applied only to dynamical systems that can be transformed to the linear parameter varying form. Besides, the nonlinear optimal control method performs better than nonlinear optimal control schemes which use approximation of the solution of the Hamilton–Jacobi–Bellman equation by Galerkin series expansions.

The COVID-19 global pandemic reframed the argument for the importance of learning management systems (LMS) in unprecedented ways. Meanwhile, LMS users were forced to use these technologies despite the heightened anxiety compounded by the pandemic, very little technical preparation and the postpandemic learning environment that cannot depend on these pandemic-imposed regulations and adoptions. This study aims to examine the impacts of behavioral control and anxiety emotions on adoption decisions.

This quantitative research uses structural equation modeling to test the hypothesized relationships.

Results showed that perceived behavioral control is very important in boosting ease of use perceptions while computer anxiety exhibited a negative impact on perceived ease of use.

This research used cross-sectional data from a medium-sized university. Results must, therefore, be interpreted with this understanding in mind. Nonetheless, this research demonstrates the critical roles of control and emotions in technology adoption decisions among students in an online learning environment.

This research highlights the importance of behavioral control and anxiety emotions in technology adoption decisions. It reveals that to drive adoption, students’ control perceptions must be increased while simultaneously keeping anxiety emotions at bay. This understanding is key to communicating buy-in of LMS to students.

This study addressed a relatively understudied process of school leadership: the principal-teacher conversation about instructional change. Two distinct conversation structures were examined: controlling conversation and transformative leadership conversation (TLC). Self-determination theory (SDT) was used to make the case that TLC is a better fit for instructional change than controlling conversation. Hypotheses were developed on the relationship between principal-teacher conversation and teacher trust in the principal, teacher autonomy and teacher vitality. These mental states were identified for empirical testing because of their influence on change processes.

The empirical study used a correlational research design with survey data. The data came from a random sample of 2,500 teachers from the population of certified teachers in a southwestern state in the USA. Useable survey responses were obtained from 1,615 teachers, for a response rate of 65 percent. Teachers in the sample averaged 15 years of teaching experience, with 7 years in their current school. Around 81% of teachers identified as female and 18 percent as male and 79% of teachers listed a racial identification as white. Hypotheses were tested in a path model using AMOS 28.0 with robust maximum likelihood (MLR).

As hypothesized, TLC had moderate to strong positive relationships with teacher trust in the principal, teacher autonomy and teacher vitality. Controlling conversation had small, negative relationships with teacher trust in the principal and teacher autonomy. Controlling conversation was not related to teacher vitality in the path analysis. Compared with controlling conversation, TLC had stronger relationships with teacher mental states.

The results of this study begin to reveal useful evidence on the inherent social-psychological mechanisms active in principal-teacher conversations. With results indicating that conversation structure has consequences for positive teacher mental states, the study directs attention to a ubiquitous yet understudied leadership process.