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The purpose of this paper is to identify core values commonly held by library and information professionals and discusses whether Rushworth Kidder's concept of dilemma paradigms may be used to analyze and resolve conflicts between the right to access to information and other core values. Kidder identifies two types of dilemmas: “right‐versus‐wrong” and “right‐versus‐right”. He defines “right‐versus‐right” dilemmas as those that “however complex and varied, typically reduce themselves to one or more of the following dilemma paradigms: Truth versus Loyalty, Self versus Community, Short Term versus Long Term and Justice versus Mercy.”

The paper discusses Kidder's theory and applies it to several situations or scenarios reported by practicing librarians.

The analysis of the scenarios highlights the complex nature of dilemmas faced by library and information professionals.

The scenarios are limited in number and drawn from only one country. The authors recommend more research on the application of Kidder's theory to authentic library scenarios.

There is little discussion of Kidder in library literature. Despite the limitations, this paper will introduce librarians to dilemma paradigms as one possible tool for resolving conflicts.

In this section the different types of information source which constitute the management literature are allocated to categories according to their broad function. Within the four categories — tertiary, secondary and primary sources and research in progress, each type of information source will be looked at in terms of the information it supplies and the role it can play in literature searching.

AT an international exhibition in Moscow during September a pavilion covering 6,500 sq. ft. displayed equipment designed to improve the organization of work. The unusual thing is that the equipment was office machinery and systems exhibited by the Business Equipment Trade Association of this country and five of its member firms. Until now the U.S.S.R. has been a negligible market for such goods, but the Soviet Union has now declared its intention to increase the automation of clerical work through installing modern equipment of the sort favoured by western countries. The report of a delegation of the Association's members put this point so strongly that, as a ‘joint under‐taking’ with the British Board of Trade, it was thought justifiable to attack this burgeoning market.

This research aims to examine non‐union and union representative arrangements at the Eurotunnel call centre and assesses their effectiveness in representing the needs of employees.

The research examines these issues over a five‐year period using a series of employee surveys, interviews and focus groups. This period has also allowed a review of consultation arrangements before and after union recognition and an examination of the outcomes from such arrangements.

The evidence suggests that the non‐union voice structures at Eurotunnel are used as devices for information and communications rather than true consultation mechanisms or bargaining agents. However, the challenge for the trade union at the Eurotunnel call centre is that what can be regarded as a success in some aspects (increased trade union membership and presence) has not resulted in a change in attitudes towards unions by a majority of Eurotunnel employees. This could be seen as one of the major challenges for union‐employer partnership arrangements.

Generalising the findings of this case to other call centres in non‐union workplaces and firms can be problematic, given the unique ownership and structure of Eurotunnel.

These results would suggest that, while trade unions may provide greater voice than non‐union arrangements, the strength of voice is dependent on the legitimacy and effectiveness of trade unions in representing employees' interests at the workplace. Potentially it could have far‐reaching implications for employers, unions and government policy regarding the structures needed for providing effective consultation and representative structures.

Uniquely, it highlights the potential limitations and dangers for employers and unions in not addressing the needs and expectations of workers in any workplace.

The purpose of this study is to examine to what extent emotional experiences lived in mega-events and ecological orientation of citizens could act as direct antecedents of city brand attitude improvements. In addition, it addresses the effect in terms of a perceived quality of life that a city brand consolidation would be able to bring the citizens of a particular place. Cities must manage and administer their geographical territories as if they were brands, seeking to increase the benefits to society.

An empirical study was performed by collecting information from 398 residents of Aguascalientes (Mexico) during the National Fair of San Marcos in 2011.

Results show how in order to increase city brand attitudes, both the focus on mega-events and the ecological orientation are two successful ways. Moreover, improvements in city brand attitudes can bring significant benefits on the positive perception of quality of life among citizens.

This investigation has made progress in implementing the experiential marketing channeled through emotional experiences in mega-events and, particularly, in environmentally oriented mega-events, which is able to improve ecological orientation of citizens. To date, no evidence of empirical research referenced in mega-events of the features of the National Fair of San Marcos, Mexico, exists.

The purpose of this paper is to provide an overview of China's contemporary banking regulatory system, with particular focus on regulatory control of foreign banks trading in China. The paper addresses three aspects of Chinese banking regulation: what does China regulate; why does China regulate; and how does China regulate. Much of the discussion is concerned with China's regulatory agencies particularly with the role of the CBRC as the principal regulator in China's banking sector.

In the first instance the paper presents an overview of banking regulatory models gained from a review of theoretical literature in the area. Then through a wide ranging review of Chinese publications, both academic and official, the paper seeks to relate the course of regulatory reform in China, both in terms of compliance with orthodox regulatory theory, and the unique regulatory requirements of the Chinese banking system.

The paper recognises that China has embraced the need for banking regulation with the establishment of an institutional structure that is responsive to both banking supervision and government policy. Within that structure the role of the CBRC, the pervasive manner in which that agency operates, and the content of its regulatory output have been identified and critically reviewed.

In its review of the modernization of China's banking regulatory system, the paper achieves originality from the author's research into, and critical reflections on Chinese generated literature, both institutional and academic, which is then communicated in a manner that will be understood by readers familiar with Western banking regulatory theory.