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The purpose of this study is to examine the unintended consequences of actions as one of the central and constituent elements of sociological theory and long debated in the history of sociology. This question has been treated under varying sociological terminologies, including, providence, social forces, social paradoxes, heterogeneity of ends, immanent causality and the principle of emergency.

This paper is concerned with “adverse effects”. The thematic contexts of “unintended consequences of social action” the authors wish to focus attention on are specific types of consequences which may merit the adjective “adverse”.

The analysis of the intentions of our actions and their unwanted or foreseen consequences allows us to understand how societies work. Many historical facts are probably “unintentional.” But, most continuous or changing life forms must be interpreted as a mixture of intentional (social reproduction) and unintentional consequences (social change).

This paper focuses on four points of view: the object of sociology, the problems of order and social change, the methodological status of the discipline and the nature of social explanation, and mathematical theory. Four classifications of unintended consequences are formulated from the works of Boudon, Baert and Ramos, as well as the authors.

The purpose of this paper is to develop a theorization of the unintended consequences of sustainable supply chain management (SSCM).

The authors integrate extant theory of unintended consequences, sustainable supply chain management and paradox theory to develop a typology of the unintended consequences of SSCM initiatives and a conceptual model of the antecedents of these unintended consequences.

The authors advance a mutually exclusive and collectively exhaustive typology of the unintended consequences of SSCM initiatives. These unintended consequences include trade-offs as well as synergies in the form of positive spillover. The authors’ conceptual model identifies multiple levels of stakeholders, multiple performance dimensions, multiple time horizons and the interplay with social construction as antecedents to the unintended consequences of SSCM initiatives.

The authors’ typology suggests that managers must move beyond simply assessing whether the intended consequences of an SSCM initiative have been achieved. Managers must also, to the extent they can, assess the potential for unintended consequences to arise. The authors’ typology provides an initial roadmap for managers to continue, discontinue or further consider an SSCM initiative, based on the resulting unintended consequences. The authors’ theorization also provides guidance about how managers can more successfully bring SSCM initiatives to fruition and start cycles of learning.

There largely has been a focus in the operations and supply chain management literature on trade-offs between economic performance on the one hand and social or environmental performance on the other. The authors advocate that this focus needs to shift to interactions within and between social and environmental performance. Further, trade-offs are only one type of unintended consequence. By developing a mutually exclusive and collectively exhaustive typology, the authors introduce a much clearer conceptualization of the unintended consequences of an SSCM initiative and a much better understanding of how to manage SSCM initiatives, both prior to and postimplementation.

What I will call the generic theory basically affirms that there often exists a disparity between the intentions of the actors and the outcome of their actions that gives rise to side-effects that are neither expected nor predictable.⁴ Unintended consequences are “incongruent” consequences, because what is in place in this case is a disparity between an action's original purpose and its results (Ermolaeva & Ross, 2011). This occurs because whenever we carry out our intentions in a complex world, there will be countless side-effects that could only partly be foreseen; most of the outcome depends on a series of combined reactions of a largely random nature. In other words, the interplay of forces and circumstances are so numerous and complex that it is impossible to consider all possible outcomes in advance. We can therefore say that any action has immediate effects – to some extent intentional and predictable – along with remote side-effects that are not necessarily intended or predictable. By acting we (intentionally) bring about certain things, while (unintentionally) provoking other things.

Unintended consequences of knowledge management (KM) can be harmful if they are calamitous. However, they can occasionally be advantageous during catastrophes. The purpose of this study is to investigate how KM can be accidentally propitious during the COVID-19 pandemic using the case of Netflix.

Explanatory factor analysis, multilevel and multiple regressions were used with a sample of 45 countries.

In the authors’ sample, the hypothesized direct relationship between culture (i.e. individualism, power distance and indulgence) and collective pandemic resilience (CPR) was found. In addition, the hypothesized moderating effect of Netflix KM on the relationship between culture and CPR was partially confirmed. The findings suggest that KM during the pandemic can generate an unintended consequence of intensifying the degree of CPR.

Small sample size, data paucity and the constructed variable of CPR might limit the generalizability of this study’s results. Nonetheless, one important research implication is that KM qua unintended consequences can have a significant moderating effect on the relationship between culture and resilience.

This paper highlights how organizations and society can cocreate the value of KM accidentally for the benefit of a larger public during calamities. Also, firms should proactively search for a wider application of their KM beyond their original intention.

This paper initiates a new discussion of positive consequences of unintended KM. Unlike individual-level studies of collective resilience in the past, to the best of the authors’ knowledge, this study generates country-level implications for the first time.

New types of manufactured goods can have disbenefits and negative consequences, as well as benefits and positive consequences. However, disbenefits and negative consequences have received little consideration within manufacturing literature related to new product development (NPD). The purpose of this paper is to provide preliminary analysis, and propose improvements to NPD screening processes, which can facilitate reduction of disbenefits and negative consequences that can arise from new manufactured goods.

The research comprised a review of the literature relating to: new product development processes; disbenefits of manufactured goods; and negative consequences arising from manufactured goods.

There is often broad consensus about the disbenefits of manufactured goods. However, some disbenefits are not stopped before they have contributed to potentially irreversible negative global consequences. This can be because there is often disagreement about, for example, the composition and extent of negative consequences.

NPD processes should be improved to facilitate reduction of disbenefits and negative consequences. In particular, the screening of new manufactured goods as they progress from idea to concept to development should be improved.

The originality of the paper is that it provides descriptions of underlying characteristics that differentiate disbenefits and negative consequences. These descriptions can enable better understanding of how negative unintended consequences arise from the introduction of new types of manufactured goods. The value of this paper is that it proposes improvements to NPD screening processes that can facilitate reduction of disbenefits and their negative consequences.

This paper studies how performance funding of education is perceived by principals, teachers and administrative staff and management. The dysfunctionality of performance measures often reflects how the measures prevent an organisation from achieving its goals. This paper proposes that perceptions of dysfunctionality can be analysed by separating the perceptions of the programme's intentions, of the school-level actions and of the outcomes for students.

Following a qualitative methodology, semi-structured interviews were conducted with teachers, school management, staff specialists and top management in a large Danish municipality when outcome-based funding was introduced.

The performance-funding programme affected teaching by changing educational priorities. Different perceptions of the (dys)functionality of intentions, actions and outcomes fuelled diverging responses. Although the performance measure was generally considered incomplete, interviewees' perceptions of the financial incentivisation and the dysfunctionality of actions depended on interpretations of the incentivisation and student-related outcomes of the programme.

Dysfunctionality can be contested; the interpretations of the intention of a performance-funding programme affect the perceived dysfunctionality of reactions. Both technical characteristics of funding schemes and administrators' and principals' mediating roles are essential for the consequences of performance funding.

The paper examines conditions for dysfunctionality of performance measures. We demonstrate that actions can be perceived as dysfunctional because of a measurement's intentions, actions themselves and the actions' outcomes. Further, the paper illustrates how the reception of performance funding depends on how consequences are enacted based on educators' interpretations of the (dys)functionality of intentions, actions and outcomes.

The purpose of this paper is to examine how paradox emerges during a planned change initiative to improve and dramatically transform inter‐agency information sharing. Based on interviews with key decision makers, the authors interrogate the relationships among institutional contradictions, emergent dualities, the communicative management of related organizational stakeholder paradoxes, and the consequences of enacted solutions.

Interviews with government leaders serve as the data source. These decision makers are from justice agencies participating in planning an information‐sharing program to better protect citizens and their agencies' workforce.

The data suggests that Seo and Creed's institutional contradiction “isomorphism conflicting with divergent interests” gave rise to three interdependent dualities: stakeholder self‐interest/collective good, stakeholder inclusion/exclusion, and emergent stakeholder consensus/leader driven decision making. These dualities were implicated in the enactment of paradox and its management. No matter what strategy the managers used, the consequences themselves were paradoxical, rooted in the same dualities that were originally present.

The authors sought to trace the outcomes of how leaders managed the poles of dualities, and found evidence of unintended consequences that were intriguing in their own right and were linked to stakeholder considerations. The paper underscores the importance of communication in the representation of paradoxes and how they were managed, and the unintended consequences of the solutions.

Leaders' articulations of paradox can be tapped for improving change efforts.

Whereas, institutional contradictions have been examined in reference to emerging paradox, and while paradoxical solutions have been studied widely, little research has investigated how institutional contradictions become simultaneously embedded in the process and the outcomes of organizational change.

The purpose of this paper is to explore the influence of technology on organizational change during an electronic government implementation in a public organization in East Malaysia. It also examines the interpretation and enactment of technology as affecting organizational performance.

The research utilized a case study approach involving semi-structured interviewing with 18 employees representing department heads, middle managers, and technical officers. The data were triangulated by unobtrusive observations of meetings and work processes as well as archival records.

Technology could either constrain or enable change based on the interplay of intended and unintended use. The way actors interpret the role of technology during change also affects their enactment of technology, leading to both innovation and disruption in work practices. In turn, their enactment patterns shape organizational structure, strategy, and performance.

The paper contributes to the organizational change literature by exploring how individual-level change has led to organizational outcomes as a result of technology. It extends the technology enactment and sociomateriality literature by considering technology use as an organizing process to facilitate change in order to understand the interplay of the social and material aspect of technology.

Employees should be made aware of and accountable for the consequences of unintended use or avoidance of technology in order to enable positive change. Collective sensemaking of technology-induced change should be encouraged to transform work practices so as to shape organizational structure, strategy, and performance.

Unlike similar research, this study extends the structuration perspective of technology in work organizations by exploring how technology enables and constrains organizational change through intended and unintended use. It further illuminates the power of human agency to innovate and organize structures of action that modify social relations and organizational strategy influencing organizational performance.