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Usually the impact of research and researchers is quantified by using citation data: either by journal‐centered citation data as in the case of the journal impact factor (JIF) or by author‐centered citation data as in the case of the Hirsch‐ or h‐index. This paper aims to discuss a range of impact measures, especially usage‐based metrics, and to report the results of two surveys.

The first part of the article analyzes both citation‐based and usage‐based metrics. The second part is based on the findings of the surveys: one in the form of a brainstorming session with information professionals and scientists at the OAI6 conference in Geneva, the second in the form of expert interviews, mainly with scientists.

The results of the surveys indicate an interest in the social aspects of science, like visualizations of social graphs both for persons and their publications. Furthermore, usage data are considered an appropriate measure to describe quality and coverage of scientific documents; admittedly, the consistence of usage information among repositories has to be kept in mind. The scientists who took part in the survey also asked for community services, assuming these might help to identify relevant scientific information more easily. Some of the other topics of interest were personalization or easy submission procedures.

This paper delineates current discussions about citation‐based and usage‐based metrics. Based on the results of the surveys, it depicts which functionalities could enhance repositories, what features are required by scientists and information professionals, and whether usage‐based services are considered valuable. These results also outline some elements of future repository research.

The purpose of this article is to describe the open access archiving of scientific primary and secondary literature on the institutional and the disciplinary repository of the Saarland University and State Library. The challenges, opportunities and success factors of both repositories are compared and evaluated.

The article is based on the findings and experiences of eight years of open access archiving practice.

Basic requirements for success and acceptance are: quality control and standardisation that could be proved for example by an official certificate; and visibility and dissemination – researchers emphasize that their documents are indexed by the databases most common within their community. This applies especially to disciplinary repositories.

Universities should undoubtedly offer an institutional repository. Usually the university library runs this repository. The article lists some key points that should be considered when an organisation plans to start and run an institutional or disciplinary repository.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

The aim of this study is to undertake a systemic literature review (SLR) of horticultural therapy and to explore whether its inclusion in a healthcare programme can enhance hospitalised children's well-being.

An empirical study was developed using a mixed methods approach to monitor stakeholders' perceptions of horticultural therapy. Specifically, hospitalised children (N = 31) and their families (N = 21), as well as medical and nursing staff (N = 3), were engaged in the empirical study. Qualitative and quantitative surveys were developed, involving two paediatric units in an Italian hospital.

The authors’ findings show a significant improvement of children's mood and psycho-physical well-being following horticultural therapy. The authors found positive effects of interactive horticultural therapy on hospitalised paediatric patients and their parents. Parents perceived a positive influence on their mood and found the therapy very beneficial for their children. Qualitative analyses of children's and parents' comments (and related rankings) revealed the helpful support role of horticultural therapy in dealing with the hospitalisation period. There is a very limited number of studies that have inspected co-therapy implementation in paediatric hospitals, and to the best of the authors' knowledge, no study has yet examined the effect of horticultural therapy in such a context. The practice of horticultural therapy with children in health settings has been documented in some Italian hospitals, but its effectiveness has not yet been well established in the literature.

The authors’ findings could provide useful insights to clinicians, health managers and directors in creating and sustaining a successful group co-therapy programme under the managed healthcare system.

Continual quality improvement is crucial to competitive success. A systems approach is vital in encompassing every segment of the hospitality organization in striving for service quality. The focus of this article is on employees as internal customers and the critical role this group plays in the delivery of quality results. The article will discuss the theoretical foundations for the concept of “internal customers.” Research will be reviewed that has linked service quality between internal and external customers. The necessity of integrating service to “internal customers” into an organization’s culture is also explained. Examples from leading hospitality companies are presented that reinforce the concept of “internal customer” from the pre‐hire stage to other career stages.

An important question is whether lenders perceive politically connected firms as having less or higher default risk, and thus provide them with more or less preferential loan terms compared with non-connected firms. This paper aims to examine the relationship between political connections of corporate board members and cost of debt and loan contracting in the Gulf Cooperation Council (GCC) countries.

The initial sample comprises 288 GCC firm-year observations from 227 publicly listed firms in Oman, Qatar, Saudi Arabia and United Arab Emirates for the period from 2011 to 2015. It includes all the GCC publicly listed firms, excluding those in the financial, insurance and banking sectors because these entities are subject to different regulations. The ordinary least squares, logit regression and other sensitivity tests have been used to analyse the data and enhance reliability of the results.

This study finds that politically connected firms, particularly those connected through ruling royal family members, are associated with lower cost of debt, greater amounts of loans and longer-term government loans. Therefore, these findings support the prediction that political connections benefit GCC firms in the form of access to favourable terms from both government and commercial banks.

This study contributes to the extant literature by providing insightful analysis using unique political features of the GCC, integrated with agency and resource dependency theories. In particular, this study fills the gap in understanding the nature of loan contracting offered by government and commercial banks in the presence of politically connected boards within GCC setting.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Tenn. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

With the proliferation of environmental science literature during the past two decades, librarians find it increasingly difficult to determine which sources of information are relevant to their clientele. This difficulty is compounded for the non‐science librarian by a lack of familiarity with journals currently available and the decidedly technical language of most environmental science publications. There are, however, a wide range of periodicals which are appropriate for informed readers at academic university libraries and public libraries that offer a wealth of information on the environmental sciences. It is this type of publication that will be identified in this annotated bibliography. As with all selected bibliographies, it does not attempt to identify all environmental science journal titles that may be used in an academic university library or public library. Titles selected will be those thought to be appropriate for the informed reader.

This issue is a selected bibliography covering the subject of leadership.