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The Public–Private Partnership (PPP) mode has been widely used in the urban water environment treatment project (UWETP). The public is the direct perceiver of urban water…
The Public–Private Partnership (PPP) mode has been widely used in the urban water environment treatment project (UWETP). The public is the direct perceiver of urban water environment treatment PPP project (UWETP-PPP), and their satisfaction with it can reflect the project's success to some extent. The purpose of this paper is to provide operational management strategies for special-purpose vehicle (SPV) company through public satisfaction evaluation of UWETP-PPP.
A questionnaire was designed through the literature review and experts' opinions that consisted of 33 indexes to investigate public satisfaction with UWETP-PPP. Then, the exploratory factor analysis (EFA) was used to confirm the evaluation index system of public satisfaction. Next, the weights of the indexes were calculated by the normalized mean method and fuzzy synthetic evaluation (FSE) was applied to evaluate public satisfaction with UWETP-PPP. Finally, the importance-performance analysis (IPA) was used to suggest improvement strategies of public satisfaction with UWETP-PPP.
The factors affecting public satisfaction with UWETP-PPP are preliminarily determined, and an evaluation model that provides a specific basis for evaluating public satisfaction with UWETP-PPP in the future is constructed. Furthermore, some strategies and suggestions to improve the performance level of UWETP-PPP are put forward.
First, the factors influencing public satisfaction with UWETP-PPP are numerous and complex. The factors discussed in this study may be further refined to make the research more reliable and effective. Second, the sample from this study can be expanded to multiple projects, so as to make the study more general. Finally, given that the influencing factors in the paper were elicited by using scores obtained through a questionnaire survey, it would bring bias to the result to some extent. The evaluation method can be further improved, such as combining with interval intuitionistic fuzzy evaluation.
In the context of the characteristics of PPP projects in water environment treatment and the huge demand of the country to apply PPP model in the territory of water environment treatment, this study evaluated the public satisfaction with UWETP-PPP in Xuchang City, China. The result provided a beneficial reference for the private organizations to take appropriate actions to improve the public satisfaction level of UWETP-PPP, so as to improve the performance level of SPV. It also provided a system of public satisfaction evaluation with UWETP-PPP, which can be considered as the standard of public satisfaction survey, thus improving the comprehensiveness of the UWETP-PPP performance evaluation system and the government regulatory capacity, thus affecting the sustainable development of UWETP-PPP.
In addition, the research results provide a useful reference for the public organizations to issue a UWETP-PPP regulation rule, review a UWETP-PPP design plan, and conduct new similar project decision-making. In summary, the study results not only serve as a good reference for the evaluation of public satisfaction of eco-environmental PPP projects, but also have essential application value for improving the service level, performance improvement and operational management of the SPV.
The research results of this paper have certain wide-spread value, and the research framework and research method can be applied to other infrastructure section, such as transportation, stadium et al.
In recent years, with the increasingly serious urban water environmental pollution, the government has exerted considerable effort to promote the comprehensive improvement…
In recent years, with the increasingly serious urban water environmental pollution, the government has exerted considerable effort to promote the comprehensive improvement of the water environment and conducted numerous urban water environment treatment public–private partnership (PPP) projects (UWETP-PPP). The sustainability assessment of UWETP-PPP has important theoretical and practical significance for the public and private sectors to systematically evaluate the sustainability of projects and promote the sustainable development of projects. Therefore, the purpose of this paper is to advance a method to evaluate the sustainability of UWETP-PPP.
The paper adopted fuzzy logic method to evaluate the sustainability of UWETP-PPP. First, this paper constructed the sustainability assessment indicator system of UWETP-PPP. Second, this paper determined the appropriate linguistic scale for assessing the performance ratings and importance weights of UWETP-PPP sustainability indicators and collected experts’ evaluations of the project through questionnaires. Then, the linguistic variables were approximated as fuzzy numbers through the concept of fuzzy theory. Finally, the sustainability of the project was determined and the weak sustainability aspects of the project were identified by calculation.
The feasibility of this method was verified by a specific case. And, the results of the case study showed that the UWETP-PPP in Xuchang City, China, was sustainable, and the indicators of weak sustainability of the project were identified, namely, internal return ratio (IRR), sustainable cash flow, provision of employment opportunities, energy efficiency, comprehensive use of water resources, use of innovation materials, renewal of project facilities, adoption of advanced engineering technology, use of construction waste and waste recycling and reuse. This paper also proposed corresponding suggestions for further improving the sustainability of the UWETP-PPP in Xuchang City, China.
This paper makes two contributions: first, the fuzzy logic method is applied to provide new ideas for a sustainability assessment of UWETP-PPP, and the assessment results facilitate ways to monitor and estimate the degree of sustainability. Second, the identified indicators of weak sustainability provide useful references for the public and private sectors regarding implementing appropriate measures to improve the sustainability level of UWETP-PPP.