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This study investigates the relationship between feelings of loneliness in the workplace, life satisfaction, affect, hope and expressivity among hotel employees.

The research model was tested via structural equation modeling based on the empirical data collected from hotel employees in Antalya, Turkey.

The research findings suggest that emotional deprivation and social companionship have a significant impact on life satisfaction, that life satisfaction has a significant impact on positive and negative emotions, and that positive and negative emotions have the same impact on pathways and agencies.

The research findings should assist researchers and practitioners to understand the behaviors of hotel employees in continuous interaction and relationship with individuals to motivate them while providing more effective services.

COVID-19 impacts different groups and subsectors of tourism unevenly, with massive vulnerabilities in tourism operating systems among urban tourism areas. Different types of COVID-19 related crises depend on isolation or returning to “normal” in various urban areas. Boosting domestic tourism activities to spark resilience before international demand returns is essential to stimulating local demand worldwide. This paper aims to build upon a non-exhaustive review of the scientific literature about tourism resilience issues to see the bigger picture of tourism resilience on three levels worldwide.

This research applies a content analysis technique to collect research data from the latest scientific papers on tourism resilience issues. This study will use searching and filtering on the Scopus web database and based on the VOSviewer algorithm to identify useful insights and determine a framework for tourism resilience issues on three levels.

The outcome of three aspects of resilience, which mainly relate to the development of tourism industry sectors (transportation, accommodation, food and beverage) and other industries (research and education) connected to urban tourism resilience, could be useful for future researchers to explore less-studied issues and policymakers’ future application.

The research data are mostly from literature reviews of papers that may not interpret all contemporary resilience issues and the research data are based on urban areas alone.

The research idea is fresh and adds new knowledge to professionals’ or policymakers’ future applications.

The purpose of this paper is to explore the effects of place attachment and risk perception with bounded rationality on the willingness to live in a high-earthquake-risk area.

The study establishes a hypothetical model on the basis of the theory of planned behavior, place attachment and risk perception. A structural equation model (SEM) measures the relationships between the variables.

Place attachment affects individuals and their preferences; it makes them willing to continue living in high-earthquake-risk areas. Additionally, risk perception with bounded rationality (fatalism and optimism bias) might make people believe there is only a slight risk of physical injury or property damage. The overall findings moderately suggest that land-use regulations along fault zone areas are not necessarily driving households away, and such allowance of residential use in the current zoning regulation might mislead people that it is a safe area.

This study uses questionnaires in fault zone-regulated areas where only the fault line has zoning regulations. In addition, the application of SEM has to build upon theory and further examine both direct and indirect effects. The assessment criteria of the model might be limited by the sample amount, causing certain model-fitting results, which are not that significant. The overall findings might be limited by the geographical location and cannot be generalized to other areas in Taiwan.

A more thorough assessment of land-use planning in earthquake-risk areas should consider households’ risk perceptions and adaptation behaviors.

Land-use regulations along fault zone areas might reveal earthquake risk in such areas or mislead people that it is a safe area. Place attachment and risk perceptions might affect individuals’ judgments of whether such risk exists or not. The results could be referred to disaster management in high-earthquake-risk areas.

Food festivals are prevalent for those passionate about food experience globally. More importantly, feedback from food reviewers on mass media platforms has been becoming a critical factor in facilitating the decision-making process of tourists in particular cities. Moreover, stimulating local tourism activities, thanks to food festivals, prove advantageous to the well-being of local habitants. The purpose of this paper is to provide readers with a general overview of food festival research trends in tourist cities, as tourism has the potential to contribute to targets in Goals 8, 12 and 14 on sustainable consumption and production and the sustainable use of resources, respectively, (UNWTO: World Tourism Organization).

This study searched and filtered documents from the Scopus and Web of Science databases, as well as used bibliometric analysis and other mathematical and statistical methods, to better understand the food festival research context between 1970 and 2021. The carriers with mathematical and statistical methods. VOSviewer algorithm was used to identify critical input for visualizing bibliometric networks and to create a framework for this academic food festival research.

The findings are primarily related to pre and post-COVID-19 research on food festivals worldwide. Furthermore, using an inductive approach, this paper reveals the impact of food festivals in cities and tourist behaviors. According to the findings, the food festival research trends are about “food festivals,” “slow food festivals” and “local food festivals.” Factor analysis is one of the most common analyses in this type of research. Other studies could use the findings and limitations to select appropriate themes and analysis approaches for their research topics.

Research data sets are mainly from articles that may not account for all actual trends during this pandemic.

This review expects to provide insights into food festivals and help future researchers to recognize several research gaps such as the lack of research on food festival manufacturers and producers or the consistency in visitors' aspect research of quality service, visitors' loyal intentions, satisfaction and culinary experience. The tourism industry can find research trends of food festivals and issues following COVID-19 to find their management styles to fit the context of the post-COVID-19 pandemic, facilitating organizing a safe and effective food festival.

The five-factor model (FFM), a popular personality typology that identifies five key personality traits, has been used to predict use intention in various e-commerce applications, but the role of FFM in triggering certain evaluations of the various quality dimensions of e-commerce websites has not been examined, revealing a gap, i.e. the authors do not know how the five personality traits impact evaluations of the quality dimensions of e-commerce websites. The 3Q model—which comprises system quality (SysQ), information quality (IQ), and service quality (SQ), spanning 13 quality dimensions—is helpful for evaluating website quality, but the model neglects user characteristics and their impacts on quality evaluation, posing another gap, i.e. the authors do not know how user characteristics impact the user's evaluation of quality dimensions. Thus, the authors used the FFM to extend the 3Q model to explain how user personality predicts the evaluation of websites in the 13 quality dimensions.

The authors used an online survey to collect responses from 392 online shoppers. Structural equation modeling was used to test the hypotheses.

The authors found that openness in a shopper predicts their favorable evaluation of a website in the quality dimensions of format and flexibility; conscientiousness predicts favorable evaluation in terms of completeness, accuracy, currency, timeliness, and service reliability; neuroticism predicts unfavorable evaluation in terms of reliability, accessibility, and assurance; and extraversion predicts favorable evaluation in terms of responsiveness; while agreeableness did not predict empathy.

In sum, the authors successfully used the FFM to theoretically extend the 3Q model, which clarifies the usefulness and pathways of personality in formulating strategies for e-commerce success.

Relational cohesion theory posits that relational cohesion helps build relationships among communication partners, implying that users would expect a growth in relations or making more friends in the future. However, little is known about expectancy of a better future state of relations, i.e. expectancy of relational growth, and its impact on users' continued engagement in online communication. Our study extends relational cohesion theory to explain how expectancy of relational growth impacts online gamer loyalty.

We test the framework using structural equation modeling to analyze a large sample of 1,429 responses from online gamers.

We find that expectancy of relational growth is positively related to norm compliance and relational cohesion, which are further related to network convergence and interdependence, fostering online gamer loyalty.

The findings contribute to relational cohesion theory by identifying novel sources of relational cohesion, i.e. expectancy of relational growth and norm compliance. Hence, game providers should create gamers' expectancy of growth in online relationships. Such expectancy could motivate continued gaming communication, even when gamers are not satisfied with the current state of online relationships. Moreover, we propose the new concept of expectancy of relational growth, which should have a strong impact on online communication in various areas.

Mobile instant messaging (MIM) apps could provide rich and instant information in employees’ communication. However, how media richness impacts MIM user loyalty is unknown. The purpose of this paper is to adopt media richness and social presence theories as theoretical foundations to address this insufficiency.

Collecting 247 responses from an online survey, the authors use structural equation modelling for data analysis and hypothesis testing.

The authors found that immediate feedback and personal focus are the main aspects of media richness that are positively related to social presence, relatedness need satisfaction and user loyalty to MIM.

This is the first study using two pertinent theories to explain how aspects of media richness affect user loyalty to MIM. The present findings suggest that firms developing MIM apps focus on immediate feedback and personal focus as effective means to encourage user loyalty.

Online games are popular applications of Internet technology, with over 2.8 billion users worldwide. Many players engage in team gameplay, indicating that online games are suitable media through which players connect with their friends. However, past studies have not examined the ability of games to assist players in connecting with their friends, indicating a gap. To fill this gap, the authors propose a new concept, the friend-connecting affordance, which is the ability of an online game to enable players to contact friends within the game.

The authors built a model to explain how games' friend-connecting affordances influence game loyalty. The authors gathered responses from 1,347 online players and used structural equation modeling to test the model.

The authors found that friend-connecting affordances and team participation influence game loyalty. Gaming intensity and gaming history can moderate the impact of friend-connecting affordances.

This new affordance can be realized through various game elements, offering unique and actionable insights to game makers. The authors also compared the friend-connecting affordances among a number of popular online games, providing insights specific to each game and increasing the practical value of the findings.

Online gamers form communities and offer game makers various revenue sources. Gamers' continual revenue contributions should depend on their commitment to gaming communities (CGC), where they rely heavily on communication media that carry rich information or provide enhanced media richness. However, no study has yet examined how to use the four elements of media richness to fuel gamers' CGC, revealing a research gap. Seeking to fill this gap, this study constructs a research framework and formulates hypotheses based on media richness theory (MRT).

This study obtained responses from 1,971 online gamers and applied structural equation modeling to test the hypotheses.

This study finds that the four media richness elements have selective impacts on network convergence and interdependence that result in CGC. Moreover, compared with interdependence, network convergence has a stronger impact on CGC.

The findings offer online game makers insights that will enable them to design the communication functions in games to support the formation of strongly connected gamer communities. Moreover, the findings advance MRT by showing its ability to explain the formation of online gaming communities.