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Article
Publication date: 1 May 1997

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/10176749710368217. When citing…

454

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/10176749710368217. When citing the article, please cite: Tser-yieth Chen, (1997) “An evaluation of the relative performance of university libraries in Taipei”, Asian Libraries, Vol. 6 Iss: 1/2, pp. 39 - 50.

Details

Library Review, vol. 46 no. 3
Type: Research Article
ISSN: 0024-2535

Article
Publication date: 1 December 1997

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/10176749710368217. When citing…

461

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/10176749710368217. When citing the article, please cite: Tser-yieth Chen, (1997) “An evaluation of the relative performance of university libraries in Taipei”, Asian Libraries, Vol. 6 Iss: 1/2, pp. 39 - 50.

Details

OCLC Systems & Services: International digital library perspectives, vol. 13 no. 4
Type: Research Article
ISSN: 1065-075X

Article
Publication date: 18 June 2021

Tser Yieth Chen, Tsai Lien Yeh and Fang Yu Lee

This study aims to investigate the relationship between Internet celebrity characteristics and the follower's impulse purchase behavior in YouTuber. Attachment and…

2581

Abstract

Purpose

This study aims to investigate the relationship between Internet celebrity characteristics and the follower's impulse purchase behavior in YouTuber. Attachment and parasocial interaction are mediating variables concerning the impact of Internet celebrity characteristics on followers' impulse purchase behavior.

Design/methodology/approach

This study conducted an online survey of YouTube users in Taiwan and utilized quota sampling with 500 samples to examine the influence of two types of Internet celebrities on impulse purchase behavior.

Findings

As to the empirical results, the main path indicated that the self-disclosure Internet celebrity positively affected the attachment, which mainly positively affected the impulse purchase behavior. The second path showed that the expertise-knowledge Internet celebrity positively affected the attachment, which positively affected the impulse purchase behavior.

Practical implications

YouTube marketers should proceed prudently with the market segmentation and choose the appropriate type of Internet celebrities who are suitable for the product image to differentiate marketing. Empirical results can aid marketers in selecting a product-endorser, and enhance consumers' purchasing effect on product advertisements in interactive marketing.

Originality/value

The novelty of this study is to explore the mediation effect of the impact of Internet celebrity characteristics on followers' impulse purchase behavior in interactive marketing. The explaining mechanism of attachment and parasocial interaction is promised to be highlighted as the contribution of this study to the extant literature. This study constructs a theoretical mechanism between attachment theory and parasocial interaction theory and then can be used as a theoretical lens for designing successful social media strategies and explaining social media brand relationships.

Details

Journal of Research in Interactive Marketing, vol. 15 no. 3
Type: Research Article
ISSN: 2040-7122

Keywords

Article
Publication date: 21 June 2021

Hsueh Ling Wu, Tser Yieth Chen and Bo Heng Chen

This paper aims to use utilitarian benefits, hedonic benefits and corporate social responsibility to influence the consumer’s sense of brand identity and brand trust in…

Abstract

Purpose

This paper aims to use utilitarian benefits, hedonic benefits and corporate social responsibility to influence the consumer’s sense of brand identity and brand trust in social enterprise products and, thus, favourably affect repurchase intention.

Design/methodology/approach

This study dispatched 430 questionnaires in Taiwan. The top six social enterprises in the organic food industry in Taiwan that accounted for 84.0% of total green organic stores and they were selected for field investigation. This study used structural equation modelling.

Findings

The main path indicates that corporate social responsibility has a largely positive effect going through brand identity and brand trust, and then affecting the decision to repurchase. Therefore, the image of` corporate social responsibility was the greatest driving force. The secondary path indicated that utilitarian benefits positively affected brand identity and brand trust, which, in turn, positively affected repurchase intention. Therefore, utilitarian benefits were the secondary driving force of repurchasing social enterprise products.

Practical implications

This study indicates that social enterprises need to carry out effective corporate social responsibility to create a sense of strong brand trust in consumers’ minds. Empirical results can benefit social marketers for their product launches and promotions. Social enterprises can realize consumer differentiation preferences. With the effective grasp the information of consumer perception, the social marketers can turn passive into active and catch the marketing opportunities by the brand identity and trust to the content of the marketing programs design.

Originality/value

The novelty of this study is to propose an identity-repurchase intention (IRI) model, based on consumer information processing lens and self-congruency theory, to investigate the social enterprise perspective.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 2
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 3 February 2022

Tser Yieth Chen, Tsai Lien Yeh, Hsueh Ling Wu and Ssu Deng

The aim of this research is to explore the influence of channel integration quality on consumer perception and response from the individual customer perspective.

Abstract

Purpose

The aim of this research is to explore the influence of channel integration quality on consumer perception and response from the individual customer perspective.

Design/methodology/approach

This study collected 517 online questionnaires from residents in Taipei (Taiwan) and Shenzhen (China) in 2020 based on quota sampling. The empirical study employed structural equation modeling.

Findings

Based on the empirical results, the primary path indicated that channel-service configuration positively affected experience quality, which mainly positively affected customer engagement. The secondary path showed that channel-service configuration positively affected experience quality, which positively affected customer empowerment. Furthermore, experience quality and relationship proneness are mediating variables concerning the impact of channel integration quality on customer responses.

Research limitations/implications

This study had time and budget limitations; thus, 517 questionnaires were collected from Taipei and Shenzhen. If the budget allows, it would be better to collect 1,000 questionnaires in total (500 from Taipei and 500 from Shenzhen).

Practical implications

Retailers should realize the core of omni-channel retailing, which is no longer concentrated on the “quantity” of channels but on consumers. When omni-channel retailers integrate online and offline channels, the retailers should try to understand what consumers want and then provide similar and diverse products and services in different channels so that consumers have more choices.

Originality/value

The novelty of this research is the investigation of the mediation effect of channel integration quality and consumer responses on retailers and consumers, and enriching current research on omni-channel retailing from the bottom-up perspective, as well as a comprehensive study on the two types of channel integration quality and two types of consumer responses.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 3 August 2020

Tser Yieth Chen, Tsai Lien Yeh and Ya Jou Wang

Marketers make an effort to affect consumers through scarcity marketing thus shaping the perception of scarcity and creating desirability for consumers. To expand the…

1505

Abstract

Purpose

Marketers make an effort to affect consumers through scarcity marketing thus shaping the perception of scarcity and creating desirability for consumers. To expand the scarcity-expensiveness-desirability model and to enhance insights for practical applications, this study modifies the causal relationship among two types of scarcity, three types of expansiveness and desirability.

Design/methodology/approach

This study surveyed 400 Taipei city residents who had purchase experience with luxury brands products in Taiwan. The study employed structural equation modeling as empirical analysis.

Findings

The empirical results show that limited-quantity scarcity main influences perceived social status and then affects desirability. The second path is that limited-quantity scarcity influences perceived uniqueness and then affects desirability. Therefore, perceived social status and perceived uniqueness dominate the majority of effects on desirability because they are the recognition of the individual compared to others, especially when applied to luxury goods.

Practical implications

Because limited-quantity scarcity has a greater impact on desirability than limited-time scarcity in the empirical results, marketers can adopt limited-quantity scarcity messages that are better than limited-time scarcity, to increase consumers’ desire to purchase luxury goods.

Originality/value

The first novelty of this study is dividing scarcity marketing into limited-quantity and limited-time scarcity in the scarcity-expensiveness-desirability model. This study extends expensiveness in the scarcity-expensiveness-desirability model with a complete demonstration, that is, perceived social status, perceived uniqueness and perceived value, which is the second novelty of this study.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 33 no. 4
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 16 June 2022

Tser-Yieth Chen, Tsai Lien Yeh and Yen Ling Lin

The purpose of this study is to explore the substitute scarcity appeals (unit scarcity or option scarcity) effect on experiential gift’s purchase intention, based on…

Abstract

Purpose

The purpose of this study is to explore the substitute scarcity appeals (unit scarcity or option scarcity) effect on experiential gift’s purchase intention, based on difference in gift attribute (hedonic or utilitarian gift) and difference in the types of givers (close or distant giver), which is a new consideration.

Design/methodology/approach

This study was conducted with two experiments and examined four hypotheses in total. These hypotheses were examined using a 2 × 2 between-subjects designs, and a two-factorial covariance analysis was conducted.

Findings

Empirical results show that unit scarcity produces greater purchase intention than the option scarcity of close givers. For hedonic gifts, unit scarcity produced greater purchase intention than the option scarcity.

Originality/value

The originality of this study is to explore the substitute scarcity appeals effect on experiential gift’s purchase intention based on different types of givers and different types of gifts. The result serves as the gift marketing strategy of online platform operators and the future reference for marketers to create more value and purchase intention.

Details

Chinese Management Studies, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1750-614X

Keywords

Article
Publication date: 19 September 2008

Tseryieth Chen, Chie‐Bein Chen and Sin‐Ying Peng

The purpose of this paper is to present a case study showing how the selection of performance indices affects performance results and the evaluation of a firm's performance.

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Abstract

Purpose

The purpose of this paper is to present a case study showing how the selection of performance indices affects performance results and the evaluation of a firm's performance.

Design/methodology/approach

This paper employs a data envelopment analysis (DEA) framework using four kinds of performance indices selection, which include basic input/output items, balance scorecard (BSC) indices, balanced scorecard with risk management, and traditional financial indices, to evaluate banking operations.

Findings

Shows that a DEA‐based evaluation of performance produces a similar view of the firm's well‐being as does an analysis of financial indices; however, a BSC‐based evaluation produces a different assessment.

Research limitations/implications

This study was based on the following assumptions: first, when organizational units achieve technical efficiency, they will improve their organizational performance. Secondly, the inputs and outputs selected for the data envelopment analysis provided an indicator of the changes of bank's technical efficiency over the six‐year period.

Practical implications

This research was based on the data envelopment analysis approach to find different performance efficiency to apply four performance indicator selections, which include basic inputs/outputs items, balanced scorecard indices, balanced scorecard with risk management, and traditional financial indices, to evaluate bank operation.

Originality/value

Combines the balanced scorecard concept with data envelopment analysis measurements (model information) to generate measures of technical efficiency for a Taiwanese bank. It shows how comparisons can be made within and across companies on the basis of balanced scorecard measures.

Details

International Journal of Productivity and Performance Management, vol. 57 no. 7
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 1 May 2007

TserYieth Chen and Ling‐hua Chen

The purpose of this paper is to evaluate the performance of the semiconductor industry in Taiwan, which is the main economic life‐line in Taiwan. Operational performance…

3193

Abstract

Purpose

The purpose of this paper is to evaluate the performance of the semiconductor industry in Taiwan, which is the main economic life‐line in Taiwan. Operational performance is normally deemed as a key factor in industry. The importance of this issue can be measured through performance indices to observe the operational performance of Taiwan's semiconductor industry.

Design/methodology/approach

A combination of the data envelopment analysis (DEA) and the balanced scorecard (BSC) was employed

Findings

This study finds that the efficiency of every domestic semiconductor manufacturer is generally good, and concerning the four perspectives of the balanced scorecard, the most important for the domestic firm is the financial perspective, second is the internal process perspective, third the learning and innovation perspective, and most unimportantly customer perspective.

Research limitations/implications

Owing to the difficulties in data collection and the widespread ranges of the four major aspects, the application of the indices is limited in this paper. Therefore, the main suggestion of this study regarding future research directions is to expand the indices of the four aspects, in the hope of measuring the operating efficiency of enterprises in each aspect using more and improved indices.

Practical implications

This application can be extended by the usage of the ratio analysis and the BSC method to enhance the validity of the DEA.

Originality/value

When implementing DEA, traditional financial indices cannot obtain an in‐depth understanding of an enterprise, hence this study considers the four major constructs of the balanced scorecard in index selection, and employed these four major contracts to expand the indices that can be available for selection and gain a deeper understanding not only of the financial aspects, but also of customers, the internal process, learning, and innovation. It should be noted that the balanced scorecard can develop the performance goal from the perspective of job fulfillment, and uses this view to assess management performance. These indicators can reflect different focuses regarding job fulfillment, and produce pluralism in the performance indices.

Details

International Journal of Productivity and Performance Management, vol. 56 no. 4
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 5 June 2009

Fang‐Ming Hsu, TserYieth Chen and Shuwen Wang

The purpose of this paper is to investigate the efficiency and satisfaction of electronic records management systems (ERMS), which has been of interest to archivists and…

6409

Abstract

Purpose

The purpose of this paper is to investigate the efficiency and satisfaction of electronic records management systems (ERMS), which has been of interest to archivists and records managers, in electronic government (e‐government) agencies in Taiwan.

Design/methodology/approach

Using the measures from information systems (ISs) success model, this study applies data envelopment analysis to measure the relative efficiency and satisfaction in different types of e‐government agencies. After conducting a large‐scale survey of e‐government agencies in Taiwan, a matrix of efficiency and satisfaction is developed.

Findings

Research results show that the efficiency of ERMS in central agencies exceeds that in local agencies, and the efficiency in upper level agencies exceeds that in lower level agencies. The efficiency in business agencies exceeds that in administration agencies and public schools. Additionally, ERMS user's satisfaction in e‐government agencies is linearly related to ERMS efficiency.

Research limitations/implications

Owing to the budget limits, only a one‐shot survey is conducted, thus the comparison between ex‐ante and ex‐post measurement could not be performed.

Practical implications

The business‐related reasons are more critical in implementing ERMS than the compliance‐related ones.

Originality/value

This paper proposes a mathematical modeling tool for assessing ISs in e‐government.

Details

The Electronic Library, vol. 27 no. 3
Type: Research Article
ISSN: 0264-0473

Keywords

1 – 10 of 22