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This study investigates whether there are relationships between the characteristics of the boards of trustees of universities in the Arab region, higher education quality assurance and the output of scientific research.

The descriptive analytical approach was used in this study. The study was conducted on the universities of the Arab region that are included in the classification of the British Institution for the Arab Region: QS Arab Region University.

The findings show that there is an effect of the characteristics of the trustees combined in the universities of the Arab region on ensuring the quality of higher education, other than the output of scientific research. The findings also indicate when measuring the characteristics individually that the trustee system is not effective in the Arab region and it is only formal for nominal purposes.

Most universities in the Arab region do not disclose the data of boards of trustees, their roles, committees, rules of procedure and the nature of their work. A large number of universities also do not operate under the trustee system because the regulations and instructions do not allow this in the country.

This study seeks to improve practitioners knowledge, including boards of trustees, in ensuring the quality of higher education and the output of scientific research.

The research projected the governance model through the characteristics of the boards of directors of for-profit companies on the boards of trustees of universities in the Arab region. The study examines the nature of the characteristics of the boards of trustees that are compatible with its responsibilities, the most important of which is the supervision of the strategy to ensure the quality of higher education research.

The purpose of this paper is to identify the interplay between the characteristics of trustee and trustor in trust formation at the initial stage of a relationship in the B2B context.

The study was experimental. A situation was simulated in which sales managers choose prospective customers on whom his or her company should concentrate after entering the new market. A total of 108 managers participated in the study.

The results indicate that during the pre-relationship stage salespeople declared trust toward a prospective customer despite having no previous interactions with the other party. Salespeople start the trust-development process by gathering clues about the trustworthiness of the potential partner organization. The cognitive information provided to salespeople impacts interpersonal trust to a greater extent than effective communication. This influence is moderated by trustor trust propensity. There is no difference in the type of information about a trustor when it comes to organizational reliance.

This paper provides a new insight into research on trust in interorganizational relationships as the authors adopted the perspective of the supplier who is most frequently perceived as a trustee, rather than a trustor. It directs attention to the pre-relationship stage, which precedes the interaction that may lead to a relationship developing but also links the object of trust (trustee) with the subject of trust (trustor) and integrates two separate approaches to the ascendance of trust with its multi-dimensional and multi-level nature. Moreover, an experimental design that is rare in research on business relationships was implemented.

The purpose of this paper is to develop an integrated conceptual trust building model for supply chain partners’ relationships. It is based on the literature on trust building models from various disciplines.

Various trust building concepts and models were reviewed and five widely referred trust building models were selected from the literature to analyze and integrate the views to develop an integrated conceptual model from supply chain partners’ relationships point of view.

The conceptual frame work suggests that trust is a sum of risk‐worthy characteristics, risk‐worthy rationale and risk‐worthy institutional systems of supply chain members. Though the model represents the trust building process at dyadic level, the concept can simply be extended to any number of levels and perspectives.

The model has considered the trust building perspectives from supply chain partners’ relationships point of view. The discussions of the model lead to empirically testable issues.

The study results suggest that the supply chain members should strive to reduce the risk levels to build trust rather than striving to build trust to reduce the risk. As long as members’ risk levels are within their bearable limits trust can be considered as a risk coping mechanism and when the risk levels exceed their bearable limits the subject of trust turns into risk management/security management.

The trust building concepts developed through this model can be used by both practitioners and researchers on the subject of trust. However the model's application is not limited to supply chain management; it can be easily adapted to any discipline of management.

This paper aims to study the initial trust of the owner to the contractor, establish the initial trust mechanism, explore the factors that affect the initial trust of the owner to the contractor and analyze its influence mechanism. Based on this, it is easy for the owners and contractors to take targeted measures to improve the initial trust, which is conducive to the sustainable development of the project.

On the basis of reading a large amount of literature, this paper constructs the occurrence mechanism of the owner's initial trust to the contractor from the five factors of trust propensity, trust belief, trustee’s characteristics, institution-based trust, trust motivation and from the perspective of the owner using the structural equation model for questionnaire survey and empirical analysis.

The results of this paper show that the institution-based trust, the trustee’s characteristics and the trust belief of the trustor clearly have a positive effect on trust motivation, and the trustee’s characteristics have the most significant effect on the trust motivation. The influence of trust propensity on trust motivation was not significant.

This paper studies the occurrence mechanism of the owner's initial trust in the contractor, discusses its influencing factors and analyzes the influence of these factors on the initial trust, which enriches the theoretical system of initial trust research. The results of this study can help owners and contractors to develop targeted measures to build good initial trust.

A university of medical sciences (UMS) is governed by a board that serves analogously as a board of trustees or a governing board in the western countries. In Iran, however, such boards operate under the broad leadership of the Ministry of Health and Medical Education (MoHME) but still wield enormous power over their universities. Given the influence boards have in the affairs of an UMS, the question remains how the medical university board can be improved so as to improve the overall effectiveness of these institutions. The purpose of this article is a response to this question by focusing on criteria necessary for reviewing board performance.

Using a qualitative approach, the study solicited data from 37 key informants that were purposefully chosen from 52 medical science universities across Iran. Semi-structured face-to-face and phone interviews as well as a review of relevant document were the main means of the data gathering. We performed the framework analysis using software ATLAS-ti (version 5).

The analysis identified 32 overlapping indicators that must be considered in a board performance. These indicators were reclassified and summarized into six categories, including trustees, trustees' leadership, board structure, board process, board output (short-length results) and board outcomes (long-length results).

Our study findings confirmed the role of the context and its relationship with the effective board performance. Here, the governing arrangement of all institutions including UMS is shadowed by the social, economic, cultural, political and technological status of the country. So, special attention is recommended to identify what should be considered to evaluate the performance of the board given the context.

This empirical paper aims to assess the multi-dimensional nature of trust in service relationships. Although trust is deemed to be important for managing service relationships there is a dearth of research looking at its multidimensional nature outside of Western markets.

The study is undertaken in three countries: UK, Hong Kong and India (September to November 2010). The sample consists of more than 300 sample members from across the three countries with an approximately even split between each.

The findings show that cognitive trust does not significantly impact affective trust, but the other relationships in the model are supported. Customer ' s disposition to trust impacts both cognitive and overall trust.

The research provides direction for services marketing scholars and practitioners, but there are limitations because not all types of financial institutions are evaluated.

The practical implications of this work are profound given that transnational operations of most retail banks. Understanding trust dimensions aids relationship managers to devise differentiated strategies to build/re-build and maintain long-term trust relationships with customers.

This work extends the understanding of relationships, but by rooting the work in retail banking it provides new insights for academics and practitioners. For service marketing scholars, this study calls into question some of the multi-dimensional nature of trust and for practitioners it can help aid strategy development.

The proliferation of the internet as the means for knowledge and information exchange gives rise to new issues of sustaining trust within web‐mediated information environments. However, researchers have not studied trust on websites that evoke emotionally charged topics that are culturally and ethically oriented as much as they have studied e‐tailing trust. Hence, this paper aims to explore the notion of trust within the web‐based information for Islamic content environment and how consumers' trust evaluations on topics that are sensitive to their cultural norms would give different a connotation of trust and its guidelines.

The paper discusses the notion of trust, its dimensions, conceptualisation and operationalisation in the online environment. The paper presents the results of a descriptive study conducted via an online survey distributed to online Muslim users through the mailing list of the Federation of Universities in the Islamic World (see www.fuiw.org) database.

The analysis highlights issues surrounding trust among 605 respondents from different continents. The outcome of the findings indicates the importance of third‐party seals and overall site presentation in mediating the interaction of trustworthy communication.

Due to the huge population of Muslims from different ethnic groups, the research is unable to capture a general order of the perceptions of trust. In addition, what are presented here are “possible issues” of trust that exist amongst Islamic communities and not something definitive.

Designers of information artefacts should consider the cultural aspect in which the information domain resides, because the culture within which a person operates will shape his or her perception of trust. Hence, creating the right appearance on the web by imposing online legitimacy, appropriate communication styles and appearance are integral issues for designers to consider in developing information systems for a sensitive information context.

The research should be of value to those who have an interest in exploring, enquiring and communicating knowledge or information pertaining to a Muslim user group within the wider human‐computer interaction scope.

The purpose of this paper is twofold: first, it explores the influencing factors of the government’s trust decision-making in the private sector; second, it explores how these influencing factors affect the government’s trust decisions.

A theoretical model was established, and a questionnaire survey was conducted among 152 professionals. The collected datas were analyzed by the structural equation modeling (SEM) method.

The study identified four critical factors that influence the government’s decision to trust the private sector in public-private-partnership (PPP) projects. All the four factors have a positively correlated impact on the government’s trust decision-making. The structural equation path analysis shows that the most important factor affecting the government’s trust decision-making is the trustee’s (private sector) trustworthy characteristics, and the path coefficient is 0.92. The path coefficients of risk perception and the trustor’s trust tendency are 0.83 and 0.74, respectively. The influence of the legal system environment on government trust decision-making is moderate, with a path coefficient of 0.68.

This paper contributes to the literature in two aspects. First, the factors influencing decision-making to government trust in the private sector in PPP projects have been identified. Second, a comprehensive view of the mechanism of government trust in the private sector in PPP projects has been theorized by the SEM method.

The purpose of this paper is to empirically examine the impact that trustworthiness, comprised of ability, benevolence and integrity, and perceived organizational support (POS) have on trust within a call center and warehousing organization.

A total of 105 employees are surveyed using a 37 item instrument to assess the subjects' responses to POS, trustworthiness and trust as well as demographic characteristics.

Results indicate both POS and integrity are positively related to trust. Based upon a usefulness analysis, integrity accounts for a greater amount of incremental variance in trust than POS.

The results are derived from one organization in the southern United States. While a variety of job titles and skill sets are included, the results may not be generalizable to other types of organizations or geographic areas. Also, the relatively low organizational tenure of the employees may limit the development of trust in this organization.

The main implication of this research is that the integrity of the supervisor has significant impact on the formation of trust between the employee and supervisor.

While previously investigated separately as antecedents to trust, this paper provides data on the combined effect of integrity and POS on employee trust within one organization.

The purpose of this paper is first, to assess the generalizability of the Integrative Model of organizational trust to the development of workplace trust in upward, downward, and lateral relationships. Second, it examines the relative importance of ability, benevolence, and integrity in predicting trust in supervisor, subordinate, and peer. Design/methodology/approach – Human resource professionals (n=187) from two sources (a human resource professionals’ organization and a large Canadian corporation) responded to an online survey.

The results indicate that the integrative model of organizational trust was applicable to trust in supervisor, subordinate, and peer. The results also suggest that the relative importance of ability, benevolence, and integrity in predicting trust differed according to the trustor‐trustee dyad.

A potential limitation of this study is that data regarding trust in each of the three referents (supervisor, subordinate, and peer) were obtained from the same raters. These findings need to be replicated with multi‐source data.

Given the necessity of trust for positive cooperative relationships, a better understanding of how to foster trustworthiness among individuals would be a benefit to society.

The findings provide valuable information for the development of effective and efficient trust‐building strategies for upward, downward, and lateral workplace relationships.

The paper describes a study which simultaneously examined trust in supervisor, trust in subordinate, and trust in peer. It also assessed the relative importance of the antecedents of trustworthiness across referent dyads using the relative weight analysis procedure strategy.