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1 – 10 of over 12000
Article
Publication date: 14 May 2018

Jeffrey Muldoon, Antonina Bauman and Carol Lucy

The purpose of the paper is to examine the role of trust and distrust in social networks within the entrepreneurial ecosystem and to develop a conceptual scheme of the impact of…

1354

Abstract

Purpose

The purpose of the paper is to examine the role of trust and distrust in social networks within the entrepreneurial ecosystem and to develop a conceptual scheme of the impact of trust and distrust on productive and unproductive entrepreneurship.

Design/methodology/approach

This study develops a conceptual scheme, founded on the social capital and resource-based view of a firm, by exploring the impact of trust and distrust on entrepreneurial behavior in a social network.

Findings

As the paper indicates, trust within an entrepreneurial ecosystem has a positive impact on productive entrepreneurship, while distrust within the ecosystem is expected to be unproductive and destructive (or potentially illegal) to an economy.

Research limitations/implications

The research implication of this paper is that it connects levels of trust and distrust within the ecosystem to the type of the behavior exhibited by entrepreneurs leading either to productive or unproductive entrepreneurial endeavors. As this study is based on the theoretical review resulting in a conceptual scheme, it requires further investigation of proposed interactions.

Practical implications

This paper offers strategic alternatives for entrepreneurs seeking to enhance future endeavors by strengthening trust within social networks for the mutual benefits of the ecosystem and businesses within it.

Social implications

This study highlights the importance of two social constructs of trust and distrust in maintaining existing and developing future ecosystems. It also reviews potential outcomes of entrepreneurial behavior and their impact on economies.

Originality/value

This research examines both trust and distrust (two separate social constructs) as significant predictors of future outcomes in the entrepreneurial ecosystem that go beyond productive entrepreneurship.

Details

Journal of Enterprising Communities: People and Places in the Global Economy, vol. 12 no. 2
Type: Research Article
ISSN: 1750-6204

Keywords

Article
Publication date: 11 January 2022

Steven Pattinson, James Cunningham, David Preece and Mark A. P. Davies

This paper identifies exigent factors that enable and constrain trust building in a science-based innovation ecosystem.

Abstract

Purpose

This paper identifies exigent factors that enable and constrain trust building in a science-based innovation ecosystem.

Design/methodology/approach

Set in the Northeast England, this study adopts a processual sensemaking approach to thematically analyse interviews with a diverse range of participants in six science-based SMEs.

Findings

The findings provide a unique exposition of trust building in an innovation ecosystem across geographic and platform relationships. In doing so, the findings highlight factors outside of contractual agreements that enable or constrain trust building in an innovation ecosystem.

Research limitations/implications

Limitations centred on subjectivity in the use of thematic analysis, sample bias and size. Sampling limitations were mitigated through the research design and analysis.

Practical implications

The findings provide unique insights into understanding the exigent factors that enable or constrain trust building in a science-based innovation ecosystem.

Originality/value

The study identifies five exigent factors that constrain or enable trust building in science-based SMEs' innovation ecosystem at a micro-level – building network relationships, degree of novelty, protection of innovations, propensity for adding value, propensity for risk.

Details

Journal of Small Business and Enterprise Development, vol. 29 no. 6
Type: Research Article
ISSN: 1462-6004

Keywords

Article
Publication date: 6 April 2021

Fernanda Kalil Steinbruch, Leandro da Silva Nascimento and Daniela Callegaro de Menezes

There are indications that trust is essential in innovation ecosystems relations. However, studies have not yet focused on deeply exploring such connection. The purpose of this…

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Abstract

Purpose

There are indications that trust is essential in innovation ecosystems relations. However, studies have not yet focused on deeply exploring such connection. The purpose of this paper is to discuss the influence of trust among actors in the context of innovation ecosystems.

Design/methodology/approach

This study developed a conceptual framework and a set of propositions. We raised a discussion based on the intertwining of three widely known dimensions of trust (ability, benevolence and integrity) and four dimensions of innovation ecosystems (network collaboration, interdependency, value co-creation and innovation objectives).

Findings

This paper suggests that trust contributes to the development of innovation ecosystems’ dimensions. In addition, it sheds light on the need to consider all three dimensions of trust together and simultaneously, because, by itself, none of them is sufficient to build trust in innovation ecosystems. Also, we argue that the different connections between the dimensions of trust and those of innovation ecosystems lead to the development of such ecosystems.

Originality/value

Through the approach of an underexplored area of research, this paper contributes to a broad understanding of the role of trust in innovation ecosystems toward the pursuit of creating innovation. It also proposes a novelty to the field, by suggesting four dimensions of innovation ecosystems to help managers analyze ecosystems through a more practical perspective.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 1
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 25 September 2019

Gordon Liu, Lukman Aroean and Wai Wai Ko

The purpose of this paper is to investigate the influence of supply chain (SC) justice practices in shared value-supplier delivery performance relationship and the contingent role…

1004

Abstract

Purpose

The purpose of this paper is to investigate the influence of supply chain (SC) justice practices in shared value-supplier delivery performance relationship and the contingent role of trust in SC ecosystem operation.

Design/methodology/approach

The authors collect and analyze dyadic survey data from a marina resort SC ecosystem in Indonesia.

Findings

The results suggest the differential moderating effects of two types of perceived SC justice – perceived procedural justice and perceived interactional justice – on the relationship between shared value and supplier delivery performance. More specifically, we find that perceived procedural justice strengthens the shared value-supplier delivery performance relationship, but that perceived interactional justice weakens such a relationship. Furthermore, the findings demonstrate a positive three-way interaction effect between shared value, perceived SC justice and trust on supplier delivery performance.

Originality/value

The study is the first to introduce the role of SC justice practices in SC ecosystem operation. The authors examine how shared value interacts with perceived SC justice and trust in order to determine supplier delivery performance.

Details

International Journal of Operations & Production Management, vol. 39 no. 9/10
Type: Research Article
ISSN: 0144-3577

Keywords

Open Access
Article
Publication date: 21 November 2023

Marcos Aguiar, Jeff Kiderman, Harsha Chandra Shekar and Oliver Schilke

The purpose of this paper is to elaborate the significance of safeguards in digital ecosystems and their role in generating trust among participants. This paper argues that the…

Abstract

Purpose

The purpose of this paper is to elaborate the significance of safeguards in digital ecosystems and their role in generating trust among participants. This paper argues that the right mix and number of safeguards are crucial for an ecosystem’s growth and success. It offers ecosystem orchestrators concrete guidelines for how to implement and monitor safeguards.

Design/methodology/approach

This research is based on both consulting experience and publicly available information on several digital ecosystems.

Findings

This research conceptualizes safeguards as precautionary mechanisms that mandate or promote desirable behavior in an effort to engender trust among ecosystem participants. Safeguards can take various forms, including passwords, escrow, user privacy controls, ratings and reviews and policies and contracts. Striking the right balance of safeguards – neither too few nor too many – is crucial for ecosystem orchestrators. This paper identifies the factors that determine the optimal mix of safeguards, including the power asymmetry between sellers and buyers, the sophistication of participants, the nature of transactions, the cost of negative outcomes and the cost-benefit tradeoff.

Originality/value

To the best of the authors’ knowledge, this study is one of the first to illuminate the relationship between safeguards and trust in the context of digital ecosystem. It is also one of the few attempts to provide managerial guidance for ecosystem designers trying to structure their platform for trust.

Details

Journal of Business Strategy, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0275-6668

Keywords

Article
Publication date: 23 September 2022

Olena Khlystova, Yelena Kalyuzhnova and Maksim Belitski

Institutional trust is vital for social and economic activity and crucial in reducing uncertainty for entrepreneurs and society. To shed light on the role of institutional trust

Abstract

Purpose

Institutional trust is vital for social and economic activity and crucial in reducing uncertainty for entrepreneurs and society. To shed light on the role of institutional trust on productive entrepreneurial activity, this paper analyses the impact of six urban entrepreneurial ecosystems (EEs) using the contexts of the transition economies of Eastern Europe, Caucasus and Central Asia. This study aims to pursue the research question: what role does institutional trust play in the relationship between formal institutions and productive entrepreneurship in the EEs of transition economies? This paper aims to posit that the development and enforcement of formal institutions and institutional trust enhance productive entrepreneurship.

Design/methodology/approach

In this study, the authors apply a mixed-method approach. The authors’ dataset includes 657 respondents (ecosystem stakeholders) from six city-level entrepreneurial ecosystems in the transition economies of Georgia, Ukraine and Kazakhstan, as well as 51 semi-structured interviews from EE representative stakeholders to examine the validity of the findings.

Findings

Institutional trust in many cities has been negatively affected by institutionalised corruption and continuous non-transparent reforms, furthering prior research in developing and transition economies. The authors’ findings suggest that institutional trust can be investigated not as a country phenomenon but as a regional phenomenon extending prior research towards understanding the institutional trust – productive entrepreneurship research domain at the city EE level.

Originality/value

The authors apply the institutional trust perspective to the EEs in cities in order to examine how institutional trust affects productive entrepreneurship in challenging institutional environments. The authors contribute to the literature on institutions and entrepreneurship by using a mixed-method analysis to examine the relationship between formal institutions and institutional trust in the context of EEs in transition economies.

Details

International Journal of Entrepreneurial Behavior & Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-2554

Keywords

Article
Publication date: 18 January 2013

Joseph Kwame Adjei

The aim of this paper is to present a qualitative study on implementation of trusted identity management systems. Identity management and assurances in developing countries

1011

Abstract

Purpose

The aim of this paper is to present a qualitative study on implementation of trusted identity management systems. Identity management and assurances in developing countries generates a lot of controversy and challenges for society and this study was set out to design model for trusted identities framework.

Design/methodology/approach

Trusted identities framework from a societal perspective is a multi‐stakeholder issue and hence a qualitative research method was deemed appropriate given that it provides opportunities for engagement of stakeholders from different avenues. The use of a stakeholder forum offered a good opportunity for interested parties to raise their issues and get responses. The interviews were also a means of getting clarifications and also offered those not comfortable in public speaking to make their point.

Findings

The study made the following interesting findings: that trusted identities depend on institutional collaboration, user empowerment, system quality, information quality and service quality. Also the paper found out that when high privacy concern is associated with low levels of trust (distrust) and for that matter, society must strive for trusted identities ecosystems, which is the point where trust and privacy concern are at equilibrium as illustrative with the privacy concern – trust curve (PCTC).

Research limitations/implications

Even though this study makes profound revelations on trusted identities framework, the findings have not been tested empirically to prove the nature of the relationship. It will be interesting to find out whether the relationship between privacy concern and trust is a straight‐line or indeed a curve. Also it will be interesting to find out the extent of causality between institutional cooperation and trust.

Practical implications

The study has both practical and research implications. The findings can influence national policy making with respect to identity management, by focusing more on empowerment and institutional cooperation on interoperable technologies, standards and regulation. It also serves as an addition to the existing research on information systems success.

Originality/value

The PCTC curve is a major addition to literature on trust, privacy and identity management. The study will be of value to identity management researchers and identity management policy makers in developing countries.

Open Access
Article
Publication date: 10 March 2022

Mike Brookbanks and Glenn Parry

This paper examines the impact of a blockchain platform on the role and importance of trust in established buyer-supplier relationships.

8496

Abstract

Purpose

This paper examines the impact of a blockchain platform on the role and importance of trust in established buyer-supplier relationships.

Design/methodology/approach

A literature review provides insight into trust development in supply chains. Research uses a case study of two wine supply chains: the producers, importers, logistics companies and UK Government agencies. Semi-structured interviews determine how trust and trustworthiness develop in buyer-supplier relationships and the impact of a blockchain-based technology proof of concept on supply chain trust.

Findings

A blockchain-based platform introduces common trusted data, reducing data duplication and improving supply chain visibility. The platform supports trust building between parties but does not replace the requirements for organisations to establish a position of trust. Contrary to literature claims for blockchain trustless disintermediation, new intermediaries are introduced who need to be trusted.

Research limitations/implications

The case study presents challenges specific to UK customs borders, and research needs to be repeated in different contexts to establish if findings are generalisable.

Practical implications

A blockchain-based platform can improve supply chain efficiency and trust development but does not remove the need for trust and trust-building processes. Blockchain platform providers need to build a position of trust with all participants.

Originality/value

Case study research shows how blockchain facilitates but does not remove trust, trustworthiness and trust relationships in established supply chains. The reduction in information asymmetry and improved supply chain visibility provided by blockchain does not change the importance of trust in established buyer-supplier relationships or the trust-based policy of the UK Government at the customs border.

Details

Supply Chain Management: An International Journal, vol. 27 no. 7
Type: Research Article
ISSN: 1359-8546

Keywords

Article
Publication date: 1 July 2014

Robert Hurley, Xue Gong and Adeela Waqar

The purpose of this paper is to explore a stakeholder trust model of organizations and applies the model to diagnose the loss of trust in large banks (Universal and Investment…

3750

Abstract

Purpose

The purpose of this paper is to explore a stakeholder trust model of organizations and applies the model to diagnose the loss of trust in large banks (Universal and Investment Banks) after the global financial crisis (GFC). Prescriptions for the repair of trust are offered along with the diagnosis.

Design/methodology/approach

The theoretical underpinnings of the stakeholder trust model of organizations are supported using the literature in marketing and management. Case study data on large and community banks are used to explore differences in these type of banks as they relate to trustworthiness as articulated in the stakeholder trust model of organizations.

Findings

The stakeholder trust model of organizations and six dimensions of trustworthiness help to explain why trust eroded in large banks during the GFC but increased or remained stable among some community banks. This diagnosis of the loss of trust also points to interventions that will be necessary to restore trust going forward among large banks.

Research limitations/implications

Scholars in marketing need to develop a more macro view of the firm that examines trust beyond customers to reflect a wider stakeholder focus and issues of corporate social responsibility, trust reputation and license to operate.

Practical implications

This paper points out strategic changes, some of which are radical, that will be required to restore and sustain stakeholder trust in large banks.

Social implications

Building trustworthy banks is essential to social and economic progress.

Originality/value

This paper addresses a void in marketing research by moving beyond the product and transactional level focus and framing a more macro oriented approach to understand trust in banks.

Details

International Journal of Bank Marketing, vol. 32 no. 5
Type: Research Article
ISSN: 0265-2323

Keywords

Book part
Publication date: 9 August 2022

Helena Bulińska-Stangrecka, Anna Bagieńska and Anuradha Iddagoda

The issue of trust in Industry 4.0 is extremely important from an organization’s perspective. The dynamic development of 4.0 technologies implies wide-ranging changes, which, in…

Abstract

The issue of trust in Industry 4.0 is extremely important from an organization’s perspective. The dynamic development of 4.0 technologies implies wide-ranging changes, which, in order to be implemented effectively, require cooperation based on trust. The purpose of this literature analysis is to identify key research areas regarding trust in Industry 4.0 and to identify further research directions.

Based on a comprehensive literature analysis, the most prominent areas of research on trust issues in Industry 4.0 will be presented (k=36). This chapter will also identify and discuss directions for further research.

The results of the analysis enable to illustrate the trends of science development in the area of Industry 4.0, as well as to identify key issues related to trust. Moreover, the research problems for further studies on the analyzed issue will also be indicated.

The research presented here identifies key Industry 4.0 technologies that are based on trust.

The review provides a valuable resource for practitioners regarding the critical aspects of implementing Industry 4.0 with respect to trust.

This is the first comprehensive literature review diagnosing research areas, technologies, and directions for future research on trust in Industry 4.0.

Details

Agile Management and VUCA-RR: Opportunities and Threats in Industry 4.0 towards Society 5.0
Type: Book
ISBN: 978-1-80262-326-0

Keywords

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