Books and journals Case studies Expert Briefings Open Access
Advanced search

Search results

1 – 10 of 14
To view the access options for this content please click here
Article
Publication date: 25 October 2019

The influence of organisational commitment on employees’ work-related use of online social networks: The mediating role of constructive voice

Mohammad Olfat, Azadeh Rezvani, Pouria Khosravi, Sajjad Shokouhyar and Atieh Sedaghat

Although online social networks (SNs) (e.g. Facebook, LinkedIn and Instagram) have been used by employees for various work- or non-work-related motives, there has been…

HTML
PDF (250 KB)

Abstract

Purpose

Although online social networks (SNs) (e.g. Facebook, LinkedIn and Instagram) have been used by employees for various work- or non-work-related motives, there has been lack of research on the use of such networks in the workplace. The purpose of this paper is to draw on commitment theory and the tricomponent attitude model to explain the role organisational commitment plays in predicting the work-related use of online SNs and the mediating role a constructive employee voice may have in this relationship.

Design/methodology/approach

The research was conducted among the employees of seven different companies within seven different industries. The validity of the measures and structural models was evaluated using partial least squares structural equation modelling (PLS-SEM).

Findings

The results indicated that organisational commitment promotes employees’ work-related use of online SNs directly and also indirectly via the mediating role of a constructive voice.

Originality/value

This study is among the few studies which have used the tricomponent attitude model to investigate employees’ behaviour in the workplace, in particular work-related use of online SNs. In terms of theory, this study contributes to expanding the boundaries of knowledge as SNs are considered a challenge in contemporary organisations. Organisations can convert this challenge from a potential threat to an actual opportunity by reinforcing “organisational commitment”.

Details

International Journal of Manpower, vol. 41 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/IJM-01-2019-0033
ISSN: 0143-7720

Keywords

  • Tricomponent attitude model
  • Organisational commitment
  • Commitment theory
  • Constructive employee voice
  • Social information systems
  • Work-related use of online social networks

To view the access options for this content please click here
Article
Publication date: 9 March 2015

Understanding broadband television users’ continuance intention to use

Dah-Kwei Liou, Li-Chun Hsu and Wen-Hai Chih

Based on the tricomponent attitude model, a research model is developed to investigate the factors that influence users’ use intentions regarding broadband television…

HTML
PDF (253 KB)

Abstract

Purpose

Based on the tricomponent attitude model, a research model is developed to investigate the factors that influence users’ use intentions regarding broadband television. These factors are divided into vendor’s service and personal psychology perspectives. The paper aims to discuss these issues.

Design/methodology/approach

The research sample consisted of 631 respondents with experience in using broadband television. This study adopted structural equation modeling to test the proposed model.

Findings

The results show that the structural model has a good fit and indicates that perceived system quality, perceived content quality, customization, perceived ease of use, and perceived risk directly influence users’ opinions toward broadband television and indirectly affect their continuance intention to use through attitude to use.

Practical implications

From a managerial standpoint, this study can assist internet protocol television (IPTV) service providers in understanding the critical determinants that influence consumers’ continuance intention to use IPTV.

Originality/value

This study contributes to the understanding of consumers’ continuance intention to use IPTV by introducing customers’ perspectives for vendor’s service factors (perceived system quality, perceived content quality, customization, and perceived ease of use) to current theoretical models. From a personal psychology perspective, this study provides sound evidence that the determinants of perceived price level and perceived risk are critical factors that affect consumers’ attitude to use and continuance intention to use of broadband televisions.

Details

Industrial Management & Data Systems, vol. 115 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/IMDS-07-2014-0223
ISSN: 0263-5577

Keywords

  • Customization
  • Continuance intention to use
  • Internet protocol television (IPTV)
  • Perceived content quality
  • Perceived system quality
  • Tricomponent attitude model

To view the access options for this content please click here
Article
Publication date: 29 July 2020

Organizational commitment and work-related implementation of enterprise social networks (ESNs): the mediating roles of employees' organizational concern and prosocial values

Mohammad Olfat, Sajjad Shokouhyar, Sadra Ahmadi, Gholam Ali Tabarsa and Atiye Sedaghat

This study, based on the cognitive dissonance and commitment theories, aims to show that employees with high organizational commitment take more advantage of enterprise…

HTML
PDF (274 KB)

Abstract

Purpose

This study, based on the cognitive dissonance and commitment theories, aims to show that employees with high organizational commitment take more advantage of enterprise social networks (ESNs) due to work-related motivations. Furthermore, this study used the tricomponent attitude model to show that the employees' organizational concern and prosocial values mediate the impact of the organizational commitment on the work-related use of an ESN.

Design/methodology/approach

In all, 361 employees from seven Iranian companies using different ESN software packages were surveyed. The validity of the hypotheses was evaluated using partial least square–structural equation modeling (PLS-SEM).

Findings

The results of this study confirm that the employees' organizational commitment has a positive impact on their work-related use of the relevant ESN directly and through the mediating roles of their organizational concern and prosocial values.

Originality/value

Previous studies have carefully addressed the role of organizational commitment in the implementation of conventional information systems. However, this is among the few studies addressing the role of commitment in the work-related implementation of ESNs. The results of this study shed light on how employees with a high level of commitment toward the organizations for which they work take advantage of ESNs due to a work-related motivation for the accomplishment of their duties, for bringing benefits into the organization and for helping their coworkers.

Details

Online Information Review, vol. 44 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/OIR-04-2019-0124
ISSN: 1468-4527

Keywords

  • Enterprise social networks (ESNs)
  • Organizational commitment
  • Organizational concern
  • Prosocial values
  • Commitment theory
  • Cognitive dissonance theory
  • Tricomponent attitude model

To view the access options for this content please click here
Article
Publication date: 9 September 2019

The effects of outward and inward negative emotions on consumers’ desire for revenge and negative word of mouth

Chih Wen-Hai, Chien-Yun Yuan, Ming-Te Liu and Jiann-Fa Fang

All previous research seldom considered the proliferation process from the perspective of consumers or from a negative perspective to examine the desire for revenge and…

HTML
PDF (276 KB)

Abstract

Purpose

All previous research seldom considered the proliferation process from the perspective of consumers or from a negative perspective to examine the desire for revenge and negative word of mouth (WOM) caused by deficiencies in innovative products. The purpose of this paper is to investigate consumers’ subsequent behaviors after they have outward and inward negative emotions such as anger and regret. The objective of this study is to explore the different effects of customers’ anger and regret on desire for revenge and negative WOM.

Design/methodology/approach

This research uses structural equation modeling to analyze 226 samples.

Findings

The results showed that regret has significant and positive effects on desire for revenge and negative WOM but anger has only a significant and positive effect on desire for revenge. Moreover, desire for revenge has a significant and positive effect on negative WOM. In addition, the desire for revenge plays a crucial mediator between anger and negative WOM as well as regret and negative WOM.

Practical implications

Corporations can use tangled emotions among consumers to predict the development of the desire for revenge and immediately implement remedies for deficiencies to prevent consumers from developing the desire for revenge and spreading negative WOM regarding the corporation or product, or engaging in other revenge behaviors. Corporations can easily detect and prevent the path between anger and revenge behaviors simply based on the desire for revenge. In contrast to the outward negative behavior that is anger, regret is implicit and internal.

Originality/value

This study explored two negative emotions of affect (anger and regret) based on affection and conation/action of the tricomponent attitude model and their different effects on consumers’ revenge behaviors such as desire for revenge and negative WOM. The contributions of this research are to clarify the different relationships between outward negative emotion (anger) and desire for revenge/negative WOM as well as inward negative emotion (regret) and desire for revenge/negative WOM.

Details

Online Information Review, vol. 43 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/OIR-03-2016-0069
ISSN: 1468-4527

Keywords

  • Tricomponent attitude model
  • Desire for revenge
  • Inward/outward negative emotions
  • Negative word of mouth (WOM)

To view the access options for this content please click here
Article
Publication date: 2 October 2017

Electronic word of mouth in the Taiwanese social networking community: participation factors

Jaime Ortiz, Wen-Hai Chih and Hsiu-Chen Teng

The purpose of this paper is to explore the relationships among cognitive-based trust, affect-based trust, sense of belonging, self-image congruity, perceived…

HTML
PDF (289 KB)

Abstract

Purpose

The purpose of this paper is to explore the relationships among cognitive-based trust, affect-based trust, sense of belonging, self-image congruity, perceived community-brand similarity, and information intention by applying the uses and gratification (U&G) theory and the dual mediating hypothesis in the context of Taiwanese social networking brand sites.

Design/methodology/approach

This study uses specific metrics to measure construct items. The respondents have used or currently use the Facebook Apple fan page for more than three months. This study conducts the online survey of mySurvey through the website and provides respondents with convenience store coupon rewards to increase the response rate. This study collects 500 samples with 381 valid samples and uses a structural equation modeling to test the research hypotheses.

Findings

The effects of cognitive-based trust on psychological factors are higher than the effects of affect-based trust on psychological factors. In addition, cognitive-based trust has the largest effect on perceived community-brand similarity as well as on self-image congruity. Hence, cognitive-based trust is far a more important factor than affect-based trust for the effects on psychological factors. Self-image congruity has significant and positive effects on the intention to give, obtain, and pass information. Self-image congruity has the largest effect on the intention to pass information as well as on the intention to obtain information, but sense of belonging has the largest effect on the intention to give information. The effects of perceived community-brand similarity on the intention to give information and the intention to obtain information are significant yet mild.

Practical implications

SNS members are eager to participate in e-word-of-mouth (e-WOM) activities via affection and social interaction, care for each other, and a feeling of concern. SNS managers should focus on members’ interaction content and processes to foster long-term relationships and create value propositions. Managers should use innovative online platforms to maintain communication and interaction in order to: provide cognitive trust among members; acquire members’ trust; retain members; and enhance members’ connectivity. SNS managers must increase members’ psychological connection, utilize cognitive-/affect-based trust, and attract brand devotion for common interests.

Social implications

In terms of the SNS members’ interaction and participation in interpersonal relationships, psychological perspectives can generate long-term reliance and sense of belonging. The willingness to exchange information and the involvement of continuous participation can affect the e-WOM behavior of giving and passing information. Brand fan page members are more willing to engage in e-WOM intentions when they have a higher self-image congruity and sense of belonging.

Originality/value

This study adopts the tricomponent attitude model to examine the relationship among cognition, affection, and behavioral intentions of community members between individuals and groups.

Details

Internet Research, vol. 27 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/IntR-09-2016-0276
ISSN: 1066-2243

Keywords

  • Trust
  • Perceived community-brand similarity
  • Self-image congruity
  • Intention of information
  • Sense of belonging

To view the access options for this content please click here
Article
Publication date: 5 June 2017

Domestic tourists’ mind-set towards responsible tourism management: a case study on Cox’s Bazar, Bangladesh

Mohammad Ruhual Amin

Notwithstanding been a significant stakeholder in the sustainable and responsible tourism (RT) development and management process, worldwide very few studies exclusively…

HTML
PDF (393 KB)

Abstract

Purpose

Notwithstanding been a significant stakeholder in the sustainable and responsible tourism (RT) development and management process, worldwide very few studies exclusively investigated tourists’ attitudes towards them. Moreover, studies are especially missing for developing and least developed countries where domestic tourism market is more significant than international market. Besides, in Bangladesh, there is no study as yet which aimed to identify domestic tourists’ attitudes towards responsible tourism management (RTM) and to its triple bottom line (TBL) components. So, the purpose of this paper is to fill these gaps, contributing thus to the existing RTM literature.

Design/methodology/approach

After conducting extensive literature review, this study followed both the exploratory (in-depth interview) and single cross-sectional descriptive (survey) research designs. Further, this study used descriptive statistics (frequency distribution analysis) and multivariate dependence data analysis technique (multiple regression analysis) to analyse the data collected from the 385 sample respondents through systematic random sampling.

Findings

Based on the findings, the present study argues, Bangladeshi tourists have positive attitudes towards each of the TBL components and to RTM, however, there is scope for further improvement. This study also suggests that there is a close link between tourists’ attitudes and their socio-demographic characteristics.

Originality/value

With the support and reference to this study, destination management organisations can work on each of the TBL components to enhance Bangladeshi tourists’ positive attitudes towards RT practices at Cox’s Bazar (CB). Moreover, this study on CB, Bangladesh also contributes to the RTM literature and minimises the known literature gap for developing countries.

Details

International Journal of Tourism Cities, vol. 3 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/IJTC-09-2016-0028
ISSN: 2056-5607

Keywords

  • Triple bottom line
  • Attitude
  • Domestic tourism
  • Cox’s Bazar
  • Domestic tourist
  • Responsible tourism management

To view the access options for this content please click here
Article
Publication date: 10 July 2017

Understanding virtual community members’ relationships from individual, group, and social influence perspectives

Wen-Hai Chih, Li-Chun Hsu and Dah-Kwei Liou

The purpose of this paper is to explore a model of how people are influenced from the perspectives of individuals (cognitive trust and affective trust), group (sense of…

HTML
PDF (372 KB)

Abstract

Purpose

The purpose of this paper is to explore a model of how people are influenced from the perspectives of individuals (cognitive trust and affective trust), group (sense of virtual community), and social influence (normative influence and information influence) factors.

Design/methodology/approach

This research adopts structural equation modeling to test the proposed model and the structural model shows a good fit. This research sample consists of 312 members who have used Facebook for at least six months.

Findings

The results indicate the following. Both cognitive trust and affective trust have effects on members’ sense of virtual community. Cognitive trust, affective trust, and sense of virtual community have effects on both normative influence and informative influence, respectively. Members in a virtual community could create a sense of virtual community via affective trust. Members’ sense of virtual community partially mediates between cognitive/affective trust and normative/informative influence.

Originality/value

This study investigates the multiple perspectives of the interpersonal interaction between individual, community, and social influence.

Details

Industrial Management & Data Systems, vol. 117 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/IMDS-03-2016-0119
ISSN: 0263-5577

Keywords

  • Virtual community
  • Trust theory
  • Facebook fan pages
  • Sense of virtual community
  • Social influence perspective

Content available
Article
Publication date: 3 August 2015

Facebook advertising’s influence on intention-to-purchase and purchase amongst Millennials

Rodney Graeme Duffett

The purpose of this paper is to investigate the influence of behavioural attitudes towards the most popular social medium in the world, Facebook, amongst Millennials in…

Open Access
HTML
PDF (206 KB)

Abstract

Purpose

The purpose of this paper is to investigate the influence of behavioural attitudes towards the most popular social medium in the world, Facebook, amongst Millennials in South Africa (SA), and to determine whether various usage and demographic variables have an impact on intention-to-purchase and purchase perceptions.

Design/methodology/approach

Quantitative research was conducted by means of a survey among a sample of over 3,500 respondents via self-administered structured questionnaires in SA. A generalised linear model was used to analyse the data.

Findings

The results confirm that advertising on Facebook has a positive influence on the behavioural attitudes (intention-to-purchase and purchase) of Millennials who reside in SA. The usage characteristics, log on duration and profile update incidence, as well as the demographic influence of ethnic orientation also resulted in more favourable perceptions of Facebook advertising.

Research limitations/implications

Research on Facebook advertising was only conducted in SA, whereas other emerging countries warrant further investigation to establish if they share the slight positive sentiment towards intention-to-purchase and purchase. This inquiry only provides a “snap shot” of behavioural attitudes, usage and demographic factors towards social media advertising, whereas future research could consider the development of cognitive, affective and behavioural attitudes towards Facebook advertising by employing longitudinal and qualitative research designs.

Practical implications

Organisations and managers should consider that their existing Facebook advertising strategies may only have a limited effect on intention-to-purchase and purchase in SA. However, certain usage characteristics, namely the more time spent logged on to Facebook and the greater frequency of profile update incidence, as well as the demographic variable, namely black and coloured Millennials, resulted in more favourable behavioural attitudes towards Facebook advertising. Hence, organisations and managers should be prepared to alter or adapt their Facebook advertising tactics accordingly when targeting the notoriously fickle Millennials.

Originality/value

This investigation found that Facebook advertising has a nominal positive influence on behavioural attitudes among Millennials, which is in congruence with the communications of the effect pyramid model that was established through traditional advertising research. This paper also makes a noteworthy contribution to attitudinal research in emerging countries where there is a dearth of research in social media advertising.

Details

Internet Research, vol. 25 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IntR-01-2014-0020
ISSN: 1066-2243

Keywords

  • Social media
  • South Africa
  • Millennials
  • Behavioural attitudes
  • Facebook advertising
  • Intention-to-purchase

To view the access options for this content please click here
Article
Publication date: 8 May 2020

The antecedents and consequences of the perceived positive eWOM review credibility

Wen-Hai Chih, Li-Chun Hsu and Jaime Ortiz

This study explores the effects of interpersonal determinants (tie strength and homophily) and informational determinants (source trustworthiness and customer endorsement…

HTML
PDF (701 KB)

Abstract

Purpose

This study explores the effects of interpersonal determinants (tie strength and homophily) and informational determinants (source trustworthiness and customer endorsement) on perceived positive electronic word-of-mouth (eWOM) review credibility (PPERC), which subsequently affects attitude toward the product (ATP), attitude toward the Fan Page (ATFP), and eWOM review adoption (ERA) based on the cognition-affection-behavior (CAB) model.

Design/methodology/approach

The research sample consists of 402 subjects who used the Fan Page of Fashion Guide for more than one year. This research adopts a Structural Equation Modeling (SEM) to test the proposed model, which shows a good fit.

Findings

The results indicate that tie strength, homophily, source trustworthiness and customer endorsement each have a significant and positive effect on PPERC, respectively. In addition, homophily has a significant and positive effect on the strength and source trustworthiness. Furthermore, the results reveal that PPERC has a significant and positive effect on ATP, ATFP and ERA.

Originality/value

This study contributes to the literature by integrating multi perspectives and factors from informational determinants and interpersonal determinants. In addition, this study proposes that these determinants affect ERA via PPERC and dual attitudes (ATP and ATFP).

Details

Industrial Management & Data Systems, vol. 120 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/IMDS-10-2019-0573
ISSN: 0263-5577

Keywords

  • Cognition-affection-behavior model
  • Interpersonal and informational determinants
  • Perceived positive eWOM review credibility
  • Dual attitudes
  • eWOM review adoption

To view the access options for this content please click here
Article
Publication date: 12 June 2017

Investigating community members’ purchase intention on Facebook fan page: From a dualistic perspective of trust relationships

Li-Chun Hsu

Currently, many firms have established brand fan pages on various social network sites. The purpose of this paper is to extend the conventional trust theory, which…

HTML
PDF (373 KB)

Abstract

Purpose

Currently, many firms have established brand fan pages on various social network sites. The purpose of this paper is to extend the conventional trust theory, which involves only perspective of trust.

Design/methodology/approach

This study targeted community members who have purchased tourist packages from travel agencies and have joined the official brand fan pages of the agencies for at least one year. A total of 646 valid samples were collected.

Findings

Structural equation modeling was employed to conduct path analyses, and the results show that the seven hypothetical paths proposed in this study are supported by the theoretical model, which exhibited desirable goodness-of-fit.

Practical implications

Finally, practical suggestions are offered for community managers.

Originality/value

This study was conducted by integrating the models of consumer-to-consumer and business-to-consumer interactions.

Details

Industrial Management & Data Systems, vol. 117 no. 5
Type: Research Article
DOI: https://doi.org/10.1108/IMDS-05-2016-0180
ISSN: 0263-5577

Keywords

  • Community engagement
  • Purchase intention
  • Value co-creation
  • Brand fan page
  • Personal reciprocity
  • Trust theory

Access
Only content I have access to
Only Open Access
Year
  • Last 6 months (1)
  • Last 12 months (2)
  • All dates (14)
Content type
  • Article (14)
1 – 10 of 14
Emerald Publishing
  • Opens in new window
  • Opens in new window
  • Opens in new window
  • Opens in new window
© 2021 Emerald Publishing Limited

Services

  • Authors Opens in new window
  • Editors Opens in new window
  • Librarians Opens in new window
  • Researchers Opens in new window
  • Reviewers Opens in new window

About

  • About Emerald Opens in new window
  • Working for Emerald Opens in new window
  • Contact us Opens in new window
  • Publication sitemap

Policies and information

  • Privacy notice
  • Site policies
  • Modern Slavery Act Opens in new window
  • Chair of Trustees governance statement Opens in new window
  • COVID-19 policy Opens in new window
Manage cookies

We’re listening — tell us what you think

  • Something didn’t work…

    Report bugs here

  • All feedback is valuable

    Please share your general feedback

  • Member of Emerald Engage?

    You can join in the discussion by joining the community or logging in here.
    You can also find out more about Emerald Engage.

Join us on our journey

  • Platform update page

    Visit emeraldpublishing.com/platformupdate to discover the latest news and updates

  • Questions & More Information

    Answers to the most commonly asked questions here