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The purpose of this paper is to present a retrospective analysis of the content published in Reference Services Review from 2006 through 2011.

The author manually reviewed the content of all journal issues from 2006 through 2011 using the Emerald web site. The information reviewed was number of articles per issue; author affiliations; article format; and article titles, abstracts, and keywords. The type, size, and location of author institutions were confirmed using institutions' official web sites as necessary.

The paper finds that Reference Services Review has published an average of 40 articles per year. The majority of articles focus on topics in information literacy and reference services, with consistent coverage of emerging technologies, working with diverse populations, library space, and management. The majority of contributors are affiliated with large academic institutions in the USA, with some representation from liberal arts colleges, public libraries, community colleges, and international authors.

This analysis consolidates data on the volume, focus, and authorship of Reference Services Review as the journal reaches its 41st year of publication. The data provide a snapshot of trends in the field's professional and scholarly literature with implications for trends in academic librarianship.

Purpose – With the rapid proliferation of digital technology for creating and disseminating content in different forms – textual, music, video – both firms and consumers have a number of alternative technology and formats available for creating and consuming content. While this has led to more value for consumers, the firms have had mixed results. Some firms have seen their value erode through the adoption of newer formats as compared to the older ones (e.g., streamed music format vs. CD format), and other firms have been generally reluctant to embrace newer technology and formats for the similar reasons.Design/methodology/approach – In this chapter, we review the research issues in designing and pricing such digital content and formats and the various strategies that firms can adopt in ensuring that both firms and consumers benefit through the use of newer formats.Findings – We review and discuss the extant research in this domain and identify research issues for future research.Value/originality – As more traditional products morph into digital services, it is critical that these issues are addressed so that the content creation industry can survive in the short term and prosper in the long term.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

The purpose of this paper is to understand the emergence of digital reformatting as a technique for preserving information within the cultural heritage preservation community by reviewing historical trends in modern preservation research.

This paper analyzes secondary sources, reviews and historical texts to identify trends in the intellectual and technological histories of preservation research, beginning with the first applications of the scientific method to combating book decay in the early nineteenth to the emergence of digitization techniques in the late twentieth and early twenty-first centuries.

This paper identifies five major historical periods in the development of preservation knowledge: the early experimental era; era of microfilm experimentation; era of professionalization; era of digital library research; and the era of digital reformatting and mass digitization; and identifies three major trends in its development: empirical inquiry, standardization and centralization.

Findings reflect broad trends in the field of preservation, primarily in a United States context and are limited to the modern era of preservation research.

This paper's broad historical overview provides a reference for preservation professionals and students in library science or archives programs. Identifying historical trends enables practitioners to critically examine their own preservation techniques and make better decisions when adopting and using new preservation technologies.

This paper provides a unique perspective on the history of preservation knowledge that synthesizes existing historical research in order to identify periods and trends that enable a clearer understanding of digital reformatting in its historical emergence.

The main objective of this study is to analyze content posted by automotive sector brands on their YouTube channels, identifying the use of a branded content format, the application of insights to creative conceptualization and the dissemination of messages related to messages' environmental commitment.

A descriptive study was conducted using qualitative content analysis as the methodological approach. The sample is made up of 691 videos posted on YouTube from September 2020 to August 2021 by the ten automotive brands with the biggest advertising budgets in Spain (InfoAdex, 2021).

The findings reveal a predominance of the advertorial format in content posted on YouTube by automotive sector brands, while the branded content format is less popular. Creative concepts based on insights are rare and limited to videos with an advertisement format. The theme of respect for the environment is used mainly in connection with the discourse on vehicle features and not so much as a commitment by the brand in response to consumer concerns or the changes that the automotive sector is undergoing.

The originality of the study lies in the approach it takes to content posted by automotive brands on YouTube. The paper's contribution is innovative in that the study monitors posts by brands in the sample on YouTube over the course of a year, rather than just during the specific periods when these brands run advertising campaigns.

The purpose of this paper is to present a retrospective analysis of content published in Reference Services Review between 2012 and 2014.

This analysis utilizes the methods and format outlined by Katy Mahraj, author of Reference Services Review: content analysis, 2006-2011 (2012). The author manually reviewed the content of all journal issues from 2012 through 2014 using both print and online copies of the journal, accessed through the Emerald Group Publishing web site. Information reviewed included total number of articles per issue, author affiliations, article format and article content focus. The type, size and location of author institutions were confirmed using institutions’ official web sites as necessary. The results of this analysis are compared to Mahraj’s results to identify changing trends.

Reference Services Review has published an average of 38 articles per year between 2012 and 2014. Articles have focused most commonly on information literacy and instruction and emerging technologies. Reference services, outreach and library management have also received regular coverage. All authors during this time period have been affiliated with academic institutions, primarily large academic institutions with 5,000 or more students.

This analysis continues the work of Katy Mahraj to consolidate data on the volume, focus and authorship of Reference Services Review. These data continue to provide an overview of trends in the field’s professional and scholarly literature, with implications for broader trends in academic librarianship.

Preservation environments such as repositories need scalable and context-aware preservation planning and monitoring capabilities to ensure continued accessibility of content over time. This article identifies a number of gaps in the systems and mechanisms currently available and presents a new, innovative architecture for scalable decision-making and control in such environments.

The paper illustrates the state of the art in preservation planning and monitoring, highlights the key challenges faced by repositories to provide scalable decision-making and monitoring facilities, and presents the contributions of the SCAPE Planning and Watch suite to provide such capabilities.

The presented architecture makes preservation planning and monitoring context-aware through a semantic representation of key organizational factors, and integrates this with a business intelligence system that collects and reasons upon preservation-relevant information.

The architecture has been implemented in the SCAPE Planning and Watch suite. Integration with repositories and external information sources provide powerful preservation capabilities that can be freely integrated with virtually any repository.

The open nature of the software suite enables stewardship organizations to integrate the components with their own preservation environments and to contribute to the ongoing improvement of the systems.

The paper reports on innovative research and development to provide preservation capabilities. The results enable proactive, continuous preservation management through a context-aware planning and monitoring cycle integrated with operational systems.

This paper describes emerging metadata practice and standards. It gives an overview of the environments in which metadata is used, before focusing on metadata for information resources. It outlines an approximate typology of approaches and explores different strands of metadata activity. It discusses trends in format development, metadata management, and use of search and retrieve protocols. It concludes by discussing some features of future deployment of metadata in support of network resource discovery.

This paper presents recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts.

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2020.

The paper provides a brief description of all 440 sources and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians, researchers and anyone interested in a quick and comprehensive reference to literature on library instruction and information literacy.