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Article
Publication date: 7 February 2023

Beatriz Casais and Luís Ferreira

This perspective study aims to discuss the inclusion of technology in hotels as a key driver of sustainability.

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Abstract

Purpose

This perspective study aims to discuss the inclusion of technology in hotels as a key driver of sustainability.

Design/methodology/approach

The paper covers literature and prospects the implementation of smart hotels as a tourism agenda to achieve sustainable development goals.

Findings

Smart hotels can provide a better and more efficient tourism service, in terms of operational tasks and sustainable gains, without losing critical human interaction, which can be a tactic to boost the hotel’s relationship with their customers.

Originality/value

The paper shows how smart hotels can increase business efficiency, and in addition, meet tourist expectations and become more sustainable. In this sense, smart and sustainable hotels deserve to be listed in tourism agenda 2030.

目的

这篇观点文章讨论了将技术作为可持续发展的关键驱动因素纳入酒店。

设计

本文涵盖文献和前景, 将智能酒店的实施作为实现可持续发展目标的旅游议程。

调查结果

智能酒店可以在运营任务和可持续收益方面提供更好、更高效的旅游服务, 同时不会失去关键的人际互动, 这可以成为加强酒店与客户关系的一种策略。

独创性

本文展示了智能酒店如何提高业务效率, 此外, 满足游客的期望并变得更具可持续性。从这个意义上说, 智能和可持续发展的酒店值得列入 2030 年旅游议程。

Diseño/metodología/enfoque

El artículo analiza la bibliografía sobre hoteles inteligentes y su posibilidades de implantación como tema de la agenda turística para alcanzar los objetivos de desarrollo sostenible.

Objetivo

Este artículo de perspectiva analiza la inclusión de la tecnología en los hoteles como motor clave de la sostenibilidad.

Resultados

Los hoteles inteligentes pueden proporcionar un servicio turístico mejor y más eficiente, en términos de tareas operativas y ganancias sostenibles, sin perder la crítica interacción humana que puede ser una táctica para impulsar la relación del hotel con sus clientes.

Originalidad/valor

El documento muestra cómo los hoteles inteligentes pueden aumentar la eficiencia empresarial y, además, satisfacer las expectativas de los turistas y ser más sostenibles. En este sentido, los hoteles inteligentes y sostenibles merecen figurar en la agenda turística 2030.

Book part
Publication date: 19 October 2012

A.-M. Nogués-Pedregal

Following the adage that “an image is worth ten thousands words,” this chapter will use ethnographic pictures to illustrate two main ideas. First, tourism should be analyzed as…

Abstract

Following the adage that “an image is worth ten thousands words,” this chapter will use ethnographic pictures to illustrate two main ideas. First, tourism should be analyzed as one of the names of power. It is so because tourism fractures the continuum of reality differentiating the elements; it constantly names and arranges them into cultural categories. It also channels the relations among those elements and engenders a distinctive time-space binomial (Bakhtin, 1937) that renders these relations meaningful to people. Tourism gives a peculiar sense to the social life of groups in destinations and, consequently, orientates their daily life practices. The second idea is that tourism is probably the most sophisticated elaboration of capitalism. It is a new historical mode of managing reality. It contributes to perpetuate the center–periphery exploitation system and makes feasible the conversion of any place into a desirable destination. It not only provides with the necessary materiality of transport, room and board, and entertainment for customers, but it also commercializes the intangible and produces new meanings. Thus, to study tourism implies to analyze that complex set of sociotechnical practices and devices that, linking the desirable and the feasible, enable certain social groups to spend their leisure time away from their quotidian, including what they do in those places and the social processes induced at their destinations.

Details

Culture and Society in Tourism Contexts
Type: Book
ISBN: 978-0-85724-683-7

Open Access
Article
Publication date: 26 April 2023

Montserrat Crespi-Vallbona, Ester Noguer-Juncà, Nuria Louzao and Lluís Coromina

Sustainable Development Goals (SDG) 5 and 8, respectively, indicate that decent work and gender equality are challenges that business organizations must face in order to achieve…

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Abstract

Purpose

Sustainable Development Goals (SDG) 5 and 8, respectively, indicate that decent work and gender equality are challenges that business organizations must face in order to achieve the social well-being and sustainable development of communities. Considering these goals, the present article aims to define the concept of fair work and examine the current degree of knowledge among staff in the hotel sector in Barcelona about the indicators of the Fair Labor Responsible Hotels (HJLR) certification.

Design/methodology/approach

A mixed methodology is used to analyze the primary data. A survey of 248 employees is complemented by nine semi-structured interviews with experts, general managers and heads of department of independently owned hotels and national and international chains.

Findings

The results show that this certification is necessary for the economic and social sustainability of the hospitality sector and to raise awareness that fair work is an urgent need. However, these currently tend to be little more than artificial actions.

Originality/value

The paper aims to emphasize the perspective of real actors in hotel industry about the actors' considerations of fair work to enhance the actors' job involvement and satisfaction.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 42 no. 9
Type: Research Article
ISSN: 2040-7149

Keywords

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