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Article
Publication date: 20 July 2012

Sam Solaimani and Harry Bouwman

The creation of a service is enabled by a “strategic‐level” business model (BM), while the implementation or execution of the service is described by “operational‐level” business…

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Abstract

Purpose

The creation of a service is enabled by a “strategic‐level” business model (BM), while the implementation or execution of the service is described by “operational‐level” business processes (BPs). In many innovation projects, especially trans‐sector projects, a lack of alignment between the strategic “what to do” and the operational “how to do it” is often a severe obstacle undermining BM viability and feasibility. The purpose of this paper is to propose a framework that identifies the generic horizontal and vertical inter‐organizational and intra‐organizational interaction components to bridge BM with underlying BPs, with the aim of improving the alignment between the two levels.

Design/methodology/approach

This conceptual paper identifies a theoretical gap between strategic BM and operational BPs. Building on existing literature the authors synthesize various theoretical concepts to create a generic framework to analyze the theoretical gap.

Findings

The proposed conceptual framework is useful in innovation projects, especially in complex scaled‐up trans‐sector innovation projects, where numerous BPs stemming from multiple actors from diverse industries should support a collective BM. This framework can be used as an analytical basis for further research into BM/BP alignment.

Practical implications

There are many BM theories and concepts, and BP ontologies available. The proposed alignment framework can be used to bridge the gap between the BM theories and concepts such as BMO Canvas and BP tools and ontology's (e.g. ARIS, ArchiMate or BPMN).

Originality/value

Through a novel integration of a number of relevant theoretical concepts, a generic conceptual BM/BPs alignment framework is proposed and the practical implications and applications of the proposed framework are presented.

Article
Publication date: 22 September 2021

Xiaojing Zhao and Wei Pan

The wide uptake of green building is hindered by factors such as limited market demand and high up-front cost despite substantial policy incentives. Successful business models…

Abstract

Purpose

The wide uptake of green building is hindered by factors such as limited market demand and high up-front cost despite substantial policy incentives. Successful business models (BMs) help facilitate the diffusion of sustainable innovation and have attracted increasing attention. However, little attention has been paid to examining the adoption of green building from the perspective of BM. This paper aims to identify the characteristics of BM that companies adopted to deliver green building projects and examine the evolution path of BM for green buildings.

Design/methodology/approach

A total of 744 interdisciplinary bibliographic records related to BM and green buildings from the Web of Science Core Collection database have been identified from the Web of Science Core Collection and analyzed through co-author analysis, co-word analysis and co-citation analysis.

Findings

BM research mainly focuses on five subjects, namely, environmental science, engineering, business, economics, science and technology. Keywords “strategy”, “capability”, “perspective” and “design” receive the highest centrality index, which suggests that the strategy design and corporate capability are indispensable elements when designing or innovating a company's BM. “BM canvas” and “resource based view” received the burst citations in the recent decade. Twelve research clusters are identified, including performance evaluation, waste management, energy efficiency, BM, project business, professional capital, leadership and product innovation. These topics highlight three evolution direction for green building projects, i.e. life cycle-oriented value proposition, collaborative value delivery and innovative cost and revenue structure.

Originality/value

The findings contribute to a systematic understanding of the underlying mechanisms of BM for green buildings and illuminate the development trend of business strategies for sustainability.

Details

Engineering, Construction and Architectural Management, vol. 29 no. 10
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 24 February 2012

Miguel Goede, Rostam J. Neuwirth and G. Louisa

The purpose of this paper is to present a case study of the creation of a Knowledge Zone (K‐Zone) in Curaçao to provide an insight into how a Knowledge Zone is established. After…

Abstract

Purpose

The purpose of this paper is to present a case study of the creation of a Knowledge Zone (K‐Zone) in Curaçao to provide an insight into how a Knowledge Zone is established. After devising a vision, strategic alliances were formed. This created synergy and momentum, giving the project and process a life of their own.

Design/methodology/approach

The project of creating a K‐Zone is based on a theoretical framework which draws upon the notion of a creative class, and how it can be attracted to a specific location. It also deploys change management methodology, which describes how change is implemented. The theory states that creativity will drive the economy in the future and that societies that are able to attract the creative class will excel. It is not clear what attracts the creative class but it is believed that a certain life style, concentrations of peers and virtual and physical connectivity are essential. To create these conditions some changes must be implemented and these changes are often resisted in the beginning.

Findings

Knowledge Zones can be created if there is a clear shared vision, leadership and alliances that forge synergies. The project was started in 2010 by the UNA under the presidency of Dr Miguel Goede, the Rector Magnificus of the University of the Netherlands Antilles. With the support of the Board of Supervisors, the UNA entered/sought alliances with the nearby Carmabi Research Institute and the neighbouring school for nurses, which opened a new school building within the designated zone. The UNA also provided the impetus to start a campaign to construct a new hospital that was planned for the area neighbouring the university and to start a school of medicine. But the breakthrough came when the local telecom provider, United Telecommunication Services (UTS), decided to provide the university with dedicated internet connections that were capable of the highest speed available on the island.

Originality/value

The paper contributes to a framework for understanding the creative economy of Small Islands Developing States (SIDS) in the Caribbean and how change can be implemented in these settings.

Details

Journal of Information, Communication and Ethics in Society, vol. 10 no. 1
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 16 December 2020

Nino Bernd Hoch and Stelian Brad

This study aims to increase understanding regarding the transformation of traditional business models, integrating digital technologies. The significance of digitisation within…

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Abstract

Purpose

This study aims to increase understanding regarding the transformation of traditional business models, integrating digital technologies. The significance of digitisation within business models has increased dramatically in recent years. Because of this, new knowledge on how to transform traditional business models into digital business models in a systematic way is needed. Digital technologies, embedded in previously non-digital goods, force companies to rethink their business models.

Design/methodology/approach

A design science research methodology was chosen for this study. A literature review and semi-structured interviews served as the theoretical foundation to integrate behavioural science into the design science process. From the design science perspective, an artefact is introduced to provide an architectural framework to manage business model innovation in a systematic way. The artefact's application is demonstrated through a case study conducted at a real company and evaluated afterwards by means of structured interviews with experts.

Findings

The authors propose a highly useable and valuable conceptual framework for systematic business model innovation. However, one limitation of the research is that it was conducted among construction professionals in Germany, and so the result might not hold true for other firms or industry branches.

Research limitations/implications

The research was conducted among construction professionals in Germany, and this acts as a limitation, as the result might not hold true for other firms or industry branches.

Originality/value

The purpose of this study is to provide managers with a framework for business model innovation, helping them systematically integrate digital technologies to create customer-added value. The proposed framework presents an innovative conceptual analysis of systematic business model innovation, which has not been addressed in prior studies.

Details

Business Process Management Journal, vol. 27 no. 2
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 19 June 2019

Meyer Haggège and Anne-Lorène Vernay

Imagining a new business model is a creative process that requires entrepreneurs to define how a firm can create and capture value with a new activity. The literature emphasises…

Abstract

Purpose

Imagining a new business model is a creative process that requires entrepreneurs to define how a firm can create and capture value with a new activity. The literature emphasises various tools and approaches for prototyping business models. The purpose of this paper is to investigate the suitability of story-making as a means of designing new business models and to shed light on its potential for stimulating creative entrepreneurial thinking.

Design/methodology/approach

This paper tests the use of story-making for business modelling in a real-life case to show its usefulness and shed light on its potential for stimulating creative entrepreneurial thinking.

Findings

The authors argue that story-making should be recognised as an approach to business modelling that can foster creativity and empathy. Building on insights from design thinking literature, the paper shows that planning for a long exploratory phase is necessary to allow system thinking. It also shows that anchors can act as intermediary stopping rule and help manage complexity.

Originality/value

The paper introduces an original method for crafting business models during early stages of the innovation process and argues that this method could also be used to design business processes, especially when they are not already formalised.

Details

Business Process Management Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 7 September 2015

Rita Lavikka, Riitta Smeds and Miia Jaatinen

The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental…

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Abstract

Purpose

The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental interventions.

Design/methodology/approach

A longitudinal action research project was conducted. The empirical study consisted of three consecutive developmental interventions to support the collaborative development effort of an IT company and its customer network to efficiently serve their present and future customers. The data consists of process modeling and simulation workshop discussions, interviews, observation, and archival data. The development effort was studied for over a year.

Findings

The study shows that the three developmental interventions acted as a process for balancing the exploration-exploitation tension in inter-organizational service processes. The sequential interventions facilitated the studied organizations in crossing the inter-organizational knowledge boundaries and creating shared domain knowledge, creating common understanding of the collaborative IT-enabled service processes, and co-developing the coordination mechanisms that are essential for the continuous exploration and exploitation of the new ideas in the future collaborative service processes. These three steps built capacity for the inter-organizational management system to achieve synergies between goals, resources, and activities in the inter-organizational collaboration.

Originality/value

The study contributes to the understanding on the process of building inter-organizational ambidexterity. The study presents a three-step process for building inter-organizational contextual ambidexterity into the IT-enabled service processes through developmental interventions. Research on inter-organizational contextual ambidexterity is combined with research on coordination and knowledge management.

Details

Business Process Management Journal, vol. 21 no. 5
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 9 April 2018

Behrooz Rasuli, Mehdi Alipour-Hafezi and Sam Solaimani

Implementing and maintaining Electronic Theses and Dissertations (ETDs) program at a national level encounters numerous difficulties in particular from technical, legal, business…

Abstract

Purpose

Implementing and maintaining Electronic Theses and Dissertations (ETDs) program at a national level encounters numerous difficulties in particular from technical, legal, business, and financial perspective. Business model (BM) is a tool to help to address business-driven challenges, such as business feasibility and viability, as one of the important aspects. The purpose of this paper is to analyze the BM practiced by different national Electronic Theses and Dissertations (NETDs) cases.

Design/methodology/approach

BM of seven NETDs programs have been studied through an online questionnaire; besides, programs’ websites were observed and related documents were examined. Business model canvas (BMC) was used to describe the business rationale behind the selected cases.

Findings

Most of the NETDs programs lack a documented BM. The main value of these programs is sharing ETDs which is offered to academics through online channels; skillful staff and proper hardware/software are their main resources to do so. Furthermore, their key activities are developing hardware/software and negotiating with ETDs owners as their key partners. All these activities required huge cost which is generally covered by public funding.

Originality/value

This study pioneers in applying BM concept into field of NETDs. Therefore, the major contribution of this study is to provide an analysis of NETDs programs’ BM through BMC. Furthermore, the paper provides recommendations on how ETDs could be implemented in a cost effective, sustainable, and viable way.

Article
Publication date: 3 April 2017

Jens Ohlsson, Shengnan Han and Harry Bouwman

The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process stakeholders…

Abstract

Purpose

The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process stakeholders (managers, owners, customers) in process assessments. Stakeholders evaluate processes in terms of effectiveness, efficiency and relevance against certain contextual business and industry factors. This collective evaluation serves as a foundation for the management decision-making process regarding process improvement and redesign.

Design/methodology/approach

The PCM is examined based on a case study at Ericsson. In total, 55 stakeholders, representing different organizational levels and functions, assessed eight core processes. Follow-up interviews and feedback after the evaluation sessions were collected for triangulation purpose.

Findings

The PCM helps Ericsson evaluate its processes within business context and industry environments. The results show that, to realize seamless end-to-end processes in the eight assessed processes, Ericsson has to make a greater effort to improve its process structures, governance and culture for fulfilling the needs of future business. Ericsson Steering Group is satisfied with the insights provided and has decided to train more stakeholders to use PCM.

Research limitations/implications

This research is based on a single case within a specific organizational setting. The results may not be necessary generalizable to other business and industry settings. Organizations need to configure PCM in consideration of their own processes and business contingencies to explore and fulfil their process improvement purposes.

Originality/value

This paper presents a new context-aware, easy-to-use and holistic method for business process management (BPM), the PCM. The method requires the active engagement of stakeholders, it focusses on developing dynamic BPM capabilities and fully embeds organizational contingencies and contextual factors in the decision-making regarding BPM. This paper contributes a novel method to explorative BPM.

Details

Business Process Management Journal, vol. 23 no. 2
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 1 June 2015

Rodrigo Paiva Souza, Reinaldo Guerreiro and Marcos Paulo Valadares Oliveira

The purpose of this paper is to investigate the relationship between the maturity level of supply chain process management (SCPM) and the company’s organisational life cycle…

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Abstract

Purpose

The purpose of this paper is to investigate the relationship between the maturity level of supply chain process management (SCPM) and the company’s organisational life cycle (OLC).

Design/methodology/approach

Based on a theoretical review, a questionnaire was developed to measure the maturity level of SCPM and the OLC. Data from 228 companies operating in Brazil were collected to assess the association between variables by using correspondence analysis technique.

Findings

Among the key findings, evidences of a relationship between the maturity level of SCPM and the company’s OLC could be highlighted. In addition, it was found that the maturity level of SCPM has no significant relationship with the age or size of a company but it is related to the capabilities inherent to the SCPM.

Research limitations/implications

Measurement of SCPM and the OLC was based on the managers’ perceptions about the actual configuration of their firms. Accordingly, there is a certain level of subjectivity inherent to those models. The study is valid for companies operating in Brazil and might not be applicable for other countries.

Practical implications

This study increases awareness about the influence of organisational issues, such as the decision model, power hierarchy or governance structure, in the development of SCPM maturity. Such issues must be addressed to develop SCPM.

Social implications

Management and control of organisational issues might help to develop the maturity of SCPM, so the service level of companies, in order to deliver high quality services to society. Still, further research is required in the social area.

Originality/value

The paper tried to analyse the relationship of two well established models where this link was overlooked in the past. It was not found in literature similar investigation.

Details

Business Process Management Journal, vol. 21 no. 3
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 26 October 2012

Arjella van Scheppingen, Nico Baken, Gerard Zwetsloot, Ellen Bos and Frank Berkers

Health is a main resource for human functioning. Embedding generative health management within organisations, therefore, is useful for health and productivity reasons. Generative…

Abstract

Purpose

Health is a main resource for human functioning. Embedding generative health management within organisations, therefore, is useful for health and productivity reasons. Generative health management requires a change in the thinking and actions of all stakeholders, and should be regarded as a system transition that may be supported by a value case. In this study, a value case methodology is described and piloted. The aim was to investigate the efficacy of the value case methodology for generative health management within organisations.

Design/methodology/approach

This paper takes the form of a case study, in which the interactive value case methodology is piloted within a research foundation in The Netherlands.

Findings

The different perspectives from the internal stakeholders on generative health management were made explicit, and revealed a strong relation between organisational development and health. The interactive value‐case methodology has initiated a process in which stakeholders jointly defined the full value of generative health management. During that process, some stakeholders developed an active personal commitment towards the transition.

Research limitations/implications

The research was only carried out in one case. The value case methodology is potentially also useful for other transitions (long‐term complex developments or system innovations). The case study provided a broad view on the relevance of health for all stakeholders within this single case, and contributed to ownership of the transition.

Practical implications

A value case presents stakeholders' multi‐perspective visions and preferences with regard to health and organisational development. The participative approach opens up ways to an active commitment of relevant stakeholders who are willing to support transitions.

Originality/value

The methodology to assess the full value of complex transitions is still of an explorative nature. The value case methodology may offer innovative ways to support transitions in individuals, organisations and society as a whole.

Details

Journal of Human Resource Costing & Accounting, vol. 16 no. 4
Type: Research Article
ISSN: 1401-338X

Keywords

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