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This paper aims to present a decision support methodology named TraPSS (transition along the PSS continuum) to aid manufacturing companies planning to increase servitisation of their products.

An action research approach was applied to the construction, validation and implementation of the methodology.

TraPSS is very useful in helping decision makers regarding the transition to a new PSS business model; it is unlikely that the methodology will be used by small companies.

Although the case study permitted an in-depth evaluation of the methodology, multiple case studies across industries would contribute to the robustness and generalisability of the methodology.

TraPSS offers the possibility to improve a company's position in the market as well as revenues by adopting a new business model.

The paper provides a new cross-disciplinary support methodology for identifying a company's position on the PSS continuum and decision-making regarding servitisation.