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1 – 10 of over 28000Examines town centre management styles using Ilford town centre asan illustration of a town centre management initiative. Discuss thebackground to the Ilford town centre management…
Abstract
Examines town centre management styles using Ilford town centre as an illustration of a town centre management initiative. Discuss the background to the Ilford town centre management initiative, the role of local authorities, the traders′ association, the customers, and liaison with the police and public transport. Concludes that the town centre manager has the important job of co‐ordinating many services in a post more complex and broader in scope than that of shopping centre manager.
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Christina Tomalin and John Pal
Identifies some of the industry‐wide changes such as thedecentralization of retailing and the impact and implications for towncentres of retailing and its wider function. Examines…
Abstract
Identifies some of the industry‐wide changes such as the decentralization of retailing and the impact and implications for town centres of retailing and its wider function. Examines the recent upsurge of interest in town centre management in the context of current government planning policy guidelines and ministerial statements. Identifies the key components of successful town centres including private/public sector partnerships and funding. Demonstrates, through an examination of initiatives taken by two particular authorities, the need for a flexible interpretation of the concepts of town centre management.
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Town councils are a new concept, first established in 1988 to ensure the proper management and maintenance of public housing developments in Singapore. Some seven years have…
Abstract
Town councils are a new concept, first established in 1988 to ensure the proper management and maintenance of public housing developments in Singapore. Some seven years have passed since the operation of town councils. This paper attempts to assess the role of town councils, their powers and responsibilities in terms of maintenance management, and how they can serve as important tools for fostering a sense of identity and community bonding among residents in public housing estates. A survey on the assessment of the performance of a typical town council is also discussed.
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J. Andrés Coca‐Stefaniak, Fabrizio Stasi, Giovanna Codato, Elena Franco and Gareth Roberts
Il Cuore di Novi is an example of an innovative way of regenerating and revitalising a town centre in Italy in the face of intense competition from large out‐of‐town retail and…
Abstract
Purpose
Il Cuore di Novi is an example of an innovative way of regenerating and revitalising a town centre in Italy in the face of intense competition from large out‐of‐town retail and residential developements. This has been achieved through a combination of research surveys linked to an organic approach to marketing strategy and effective engagement with the town's local authority and small‐ and medium‐sized retailers. The paper's aim is to discuss this development.
Design/methodology/approach
This case study provides an example of retailer‐led town centre management in the Novi Ligure (Italy) and builds on previous work by Molinillo Jiménez, Sánchez del Río, Vilariño et al. and Coca‐Stefaniak et al.
Findings
Southern European models of retailer‐led town centre management, known in Italy as centro commerciale naturale and discussed by Valente, Zanderighi, Moras et al. and Codato et al. can be effective in competing with large out‐of‐town shopping centres through innovative place management and marketing techniques in town centres based on local know‐how, differentiation and customer service.
Originality/value
The case of Novi Ligure's successful retailer‐led town centre management scheme is unique in Italy in terms of its ability to integrate retail revitalisation with urban regeneration in a town centre. This scheme is ground‐breaking in Italy and provides further evidence of the success of Southern European bottom‐up retailer‐led place management models. This study is of value to practitioners and policy makers in place management, town centre management, local authority planning officers, urban regeneration consultants, academics, small‐ and medium‐sized independent retailers, community leaders and town centre residents.
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Rapid development of information technology (IT) has posed constant challenges to business information management. By using a case study, this paper discusses the main components…
Abstract
Rapid development of information technology (IT) has posed constant challenges to business information management. By using a case study, this paper discusses the main components and development of an information system (IS) for public housing management in Singapore. It was found that the IS has evolved around a core of transaction processing system, with value‐adding sub‐systems which reflect the use of the latest IT. The paper not only contributes to the understanding of IS for public housing management, but also to the planning of IS for business management.
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Brídín McAteer and Simon Stephens
The purpose of this paper is to explore the experience of towns which utilize town centre management (TCM) initiatives. The findings which emerge offer insights into how TCM can…
Abstract
Purpose
The purpose of this paper is to explore the experience of towns which utilize town centre management (TCM) initiatives. The findings which emerge offer insights into how TCM can aid the development of urban centres.
Design/methodology/approach
Qualitative research was conducted with public servants charged with the delivery of TCM initiatives in Northern Ireland (NI).
Findings
The paper presents multiple perspectives on the purpose, process, benefits and challenges of TCM, specifically the TCM initiatives in NI.
Practical implications
The paper presents evidence of the success of TCM in each of the participating urban centres.
Originality/value
The paper focuses on research which seeks to enhance the understanding of TCM initiatives. This research indicates that TCM (with the right stakeholders) is a viable alternative to town planning, regeneration and management.
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Angelo Riviezzo, Alessandro de Nisco and Maria Rosaria Napolitano
The purpose of this paper is to provide some insights for the evaluation of town centre management (TCM) effectiveness, by proposing the importance‐performance analysis (IPA) as a…
Abstract
Purpose
The purpose of this paper is to provide some insights for the evaluation of town centre management (TCM) effectiveness, by proposing the importance‐performance analysis (IPA) as a valuable tool to ensure a multi‐perspective evaluation. The need for more empirical methods of measuring town centre effectiveness is related to the risk of commonly used evaluation methodologies reflecting only the success criteria of dominant stakeholders.
Design/methodology/approach
By reviewing the service management literature, a definition of the “town centre product” is proposed, and how IPA can be used to analyse the city users' quality perceptions is emphasized. The theoretical framework is enriched by an empirical case study: the city centre of Benevento.
Findings
The results provide a clear guidance for the implementation of a TCM scheme in the historical centre of Benevento, by identifying the main area of intervention.
Research limitations/implications
The paper addresses a gap in the academic literature by using the IPA as an alternative evaluating paradigm of TCM and providing a definition of the town centre servicescape. Further research could investigate the impact of the selected environmental variables on the city users' internal responses (e.g. satisfaction) and behaviours (e.g. desire to shop), beside on their quality perceptions.
Practical implications
The paper proposes a handy tool both for the exante and the expost evaluation, As well, it could be used as a benchmarking tool.
Originality/value
The paper has significant implications both for practitioners and for academics. It provides an original framework for further research and factual implementation.
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Peter Jones, David Hillier and David Turner
Within the UK the past three decades have witnessed dramatic and continuing changes in the geography of retail provision. During this period the traditional supremacy of town and…
Abstract
Within the UK the past three decades have witnessed dramatic and continuing changes in the geography of retail provision. During this period the traditional supremacy of town and city centres at the top of the retail hierarchy has been increasingly successfully challenged by the development and diversification of out‐of‐town and edge of town shopping facilities. This ‘out of town exodus’ (Schiller, 1987) can be traced from the food superstores opened by grocery retailers from the late 1960's onwards through the development of retail warehouses, retail parks and regional shopping centres (Guy, 1994) to a more recent ‘fourth wave’ (Fernie, 1995) which include warehouse clubs, factory outlet centres and airport retailing. The cumulative effects of these developments are seen to pose a major challenge to retail businesses in town and city centres and perhaps more fundamentally to the centres themselves. The traditional spirit of the UK's town and country planning policies, first established some fifty years ago, was to positively support retail activity in town and city centres and to restrict out of town retail development (Guy, 1994). However, from the early 1980's onwards, such policies had only a limited effect in stemming the tide of retail decentralisation and they often seemed to be honoured more in the breach than in the observance.
Dominic Medway, Gary Warnaby, David Bennison and Andrew Alexander
Building on an earlier publication in the International Journal of Retail & Distribution Management, the following article investigates the reasons for retailers’ involvement in…
Abstract
Building on an earlier publication in the International Journal of Retail & Distribution Management, the following article investigates the reasons for retailers’ involvement in town centre management (TCM) schemes in the UK. Findings are drawn from interviews with representatives of independent traders and national multiples, and a questionnaire survey of town centre managers. The article reveals several key reasons for retailers’ involvement in TCM and identifies some significant differences between independents and multiples in this respect. The findings show that the overriding motivation for the participation of retailers in TCM is their belief that it may benefit their business in some way. Equally importantly, the research identifies a number of reasons why retailers do not become involved in TCM schemes. The article concludes by showing that an understanding of the reasons for retailers’ involvement in TCM can play a significant role in attracting retail support for the concept.
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Kiruthiga Kandasamy and Thirumaran Kesavaperumal
Urban heritage management is motivated by the alarming rise in destruction of historic buildings; the implementation of pointless urbanization plans and uncontrolled commercial…
Abstract
Purpose
Urban heritage management is motivated by the alarming rise in destruction of historic buildings; the implementation of pointless urbanization plans and uncontrolled commercial development threatening to overwhelm our historic built heritage. Hence, there is an immediate need for urban heritage planning in historic towns, especially in India where urban growth is rampant. The purpose of this paper is to examine how development in the historic temple town of Kumbakonam can be managed by using a holistic approach that preserves the town’s historic flavor, sacred traditions and built heritage.
Design/methodology/approach
The historic center of Kumbakonam has been surveyed and is the focus of this study. Utilizing a case study methodology, the authors made multiple field visits to document the special heritage character of the town, conducted interviews with people living in the study area and evaluated the existing policies and guidelines for development of Tamil Nadu in view of the holistic approach.
Findings
The study reinforced the belief that the historic temple town of Kumbakonam has significant urban heritage worthy of preservation. However, due to chaotic and ill-planned urban development, changing land use, intrusion of contemporary architectural styles, commercialization and the lack of strong policy guidelines for holistic management, the special heritage character of the town is threatened with continued destruction.
Practical implications
This research on Kumbakonam can help urban planners to develop viable heritage management programs for other historic temple towns of Tamil Nadu. The authors describe and evaluate some guidelines for retaining the social and cultural flavor as well as the built heritage of towns like Kumbakonam by taking a holistic approach.
Originality/value
Up to now, there has been no attempt to come up with comprehensive management guidelines for integrating the unique urban heritage characteristics of the historic temple towns of Tamil Nadu in plans for urbanization.
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