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Article
Publication date: 29 November 2019

Emotional perception and historical heritage: a segmentation of foreign tourists who visit the city of Lima

Tomás López-Guzmán, Jesús Claudio Pérez Gálvez, Franklin Cordova Buiza and Miguel Jesús Medina-Viruel

The purpose of this paper is to conduct an analysis of the relationships existing among three basic constructs in the visitor’s decision-making process (motivation and…

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Abstract

Purpose

The purpose of this paper is to conduct an analysis of the relationships existing among three basic constructs in the visitor’s decision-making process (motivation and satisfaction) in a tourist destination that is a World Heritage Site, such as the city of Lima (Peru). Bearing in mind the perception of heritage by the foreign visitors, four types of tourists were determined: alternative tourists, cultural tourists, emotional tourists and heritage tourists.

Design/methodology/approach

This research uses the multivariate technique of grouping cases (K-means clusters) to analyse the similarity existing among the surveyed persons. From the groups or segments obtained, statistics and measurements of association were applied, which provide the information necessary to study the possible trends of association existing between variables from a table of bidimensional contingencies. In the same way, nonparametric statistical procedures were used (Kruskal–Wallis H test and the Mann–Whitney U test) with the aim of analysing significant differences among groups of the sample.

Findings

The results show the existence of four diverse motivational dimensions among the foreign tourists to visit Lima: hedonic, cultural, convenience and circumstantial. Of the four dimensions, the cultural aspect is the most relevant. The results show the existence of a specific Ibero-American heritage and cultural identity.

Originality/value

This paper contributes to the academic literature on the links of the tourist with the historical and monumental heritage location(s) visited by the tourist and the tourist’s behaviour while visiting the site. In fact, it is one of the first investigations carried out on this subject in Latin America.

Details

International Journal of Tourism Cities, vol. 5 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/IJTC-06-2018-0046
ISSN: 2056-5607

Keywords

  • Loyalty
  • Satisfaction
  • World heritage site
  • Lima (Peru)
  • Perception of heritage

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Article
Publication date: 1 October 2018

Cultural identity in WHS tourist destinations: the case of Cordoba (Spain)

Tomas Lopez-Guzman, Jesús Claudio Pérez Gálvez, Guzmán Antonio Muñoz-Fernández and Miguel Jesús Medina-Viruel

The purpose of this paper is to conduct an analysis of the relationships existing among three basic constructs in the visitor’s decision-making process (motivation and…

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Abstract

Purpose

The purpose of this paper is to conduct an analysis of the relationships existing among three basic constructs in the visitor’s decision-making process (motivation and satisfaction) in a tourist destination that is a World Heritage Site, such as the city of Cordoba (Spain). Bearing in mind the perception of heritage by the foreign visitors, the following four types were determined: alternative tourists, cultural tourists, emotional tourists and heritage tourists.

Design/methodology/approach

This paper uses the multivariate technique of grouping cases (K-means clusters) to analyse the similarity existing among the surveyed persons. From the groups or segments obtained, statistics and measurements of association were applied that provide the information necessary to study the possible trends of association existing between variables from a table of bidimensional contingencies. In the same way, non-parametric statistical procedures were used (Kruskal–Wallis H test and the Mann–Whitney U test).

Findings

The results show the existence of four diverse motivational dimensions among the foreign tourists to visit it: hedonic, cultural, convenience and circumstantial. Of the four dimensions, the hedonic and the cultural are the most relevant. The results show the existence of a common cultural identity: the Arabic cultural identity.

Originality/value

This paper contributes to complete the academic literature existing on the links of the tourist with the historical and monumental heritage that he visits, and with the tourist’s behaviour.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 12 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IJCTHR-05-2018-0065
ISSN: 1750-6182

Keywords

  • Motivation
  • Satisfaction
  • World Heritage Site
  • Cordoba
  • Cultural identity

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Article
Publication date: 6 February 2017

Gastronomic festivals: attitude, motivation and satisfaction of the tourist

Tomás López-Guzmán, Claudia Patricia Uribe Lotero, Jesús Claudio Pérez Gálvez and Ingrid Ríos Rivera

The purpose of this paper is the segmentation of the tourists who visit a gastronomic festival in the city of Guayaquil, Ecuador, in accordance with their perceptions with…

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Abstract

Purpose

The purpose of this paper is the segmentation of the tourists who visit a gastronomic festival in the city of Guayaquil, Ecuador, in accordance with their perceptions with respect to gastronomy.

Design/methodology/approach

To achieve this objective, the methodology used in this research has been the application of a multivariate technique of grouping items and the realisation of a post hoc single variate ANOVA analysis.

Findings

The principal conclusions resulting from this research are focussed on the segmentation of the tourists in three different groups and how the travellers’ interest in gastronomy leads to greater satisfaction with the destination.

Practical implications

The main practical implications are centred on better understanding of the key factors of how gastronomy can reinforce a tourist destination and produce greater satisfaction for the traveller.

Originality/value

Gastronomy is used as a source of inspiration in tourist destinations. This research reinforces this theme, taking on the study of a gastronomic festival in an important business destination, such as the city of Guayaquil, in a geographic area, Latin America, characterised by a recognised gastronomy but still little studied in the scientific literature.

Details

British Food Journal, vol. 119 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-06-2016-0246
ISSN: 0007-070X

Keywords

  • Motivation
  • Tourism
  • Satisfaction
  • Ecuador
  • Food events

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Article
Publication date: 6 March 2017

Tourism demand of a WHS destination: an analysis from the viewpoint of gastronomy

Jesús Claudio Pérez Gálvez, Mónica Torres-Naranjo, Tomas Lopez-Guzman and Mauricio Carvache Franco

The purpose of this paper is to analyse the attitude declared by the tourists towards the local gastronomy as a variable of tourist interest in a WHS destination…

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Abstract

Purpose

The purpose of this paper is to analyse the attitude declared by the tourists towards the local gastronomy as a variable of tourist interest in a WHS destination. Gastronomic tourism strengthens and consolidates the tourist destinations.

Design/methodology/approach

The methodology is based on a survey conducted on foreign travellers who visited the city of Quito. In total, 516 valid surveys of foreign tourists were conducted, using convenience sampling. As for the data analysis, a multivariate technique of grouping cases (K-mean clusters) was applied with the objective of analysing the similarity existing among those surveyed, taking as a reference variables that indicate greater or lesser interest in the local gastronomy.

Findings

The results show evidence on the existence of different attitudes towards gastronomy as a variable of interest in the choice of a tourist destination. There is a direct relationship between their attitude towards gastronomy and their expenditure.

Research limitations/implications

The principal limitation of this research is found in the time period in which the surveys were conducted.

Practical implications

The study allows the hotel/restaurant companies and tourism rooted in the city of Quito to know the importance of the local gastronomy as variables of interest for the foreign tourists as well as the segmentation carried out with regard to their attitudes.

Originality/value

Gastronomy is used as a source of inspiration in tourist destinations. This research reinforces this theme, taking on the study of food tourism in an important heritage destination, such as the city of Quito, in a geographic area, Latin America, characterised by a recognised gastronomy, but still little studied in the scientific literature.

Details

International Journal of Tourism Cities, vol. 3 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/IJTC-10-2016-0039
ISSN: 2056-5607

Keywords

  • Segmentation
  • Latin America
  • Gastronomy
  • International tourism
  • WHS

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Article
Publication date: 27 November 2019

Tourist loyalty and intangible cultural heritage: the case of Popayán, Colombia

Francisco González Santa Cruz, Tomas Lopez-Guzman, Luz Stella Pemberthy Gallo and Pablo Rodríguez-Gutiérrez

The purpose of this paper is to analyse the loyalty of the tourists who visit a city with an important heritage event: The Holy Week Processions in the city of Popayán…

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Abstract

Purpose

The purpose of this paper is to analyse the loyalty of the tourists who visit a city with an important heritage event: The Holy Week Processions in the city of Popayán (Colombia), recognised by UNESCO as Intangible Cultural Heritage.

Design/methodology/approach

This research focuses on determining the mediating effect of the perception of the processions and the evaluation of the elements of the destination during a visit to the city by using a sample of 615 tourists. The software tool used in this research is the Smart partial least squares.

Findings

Results show that the motivations of the visitor are not enough by themselves to guarantee loyalty regarding the destination, but other variables are needed such as the perception of the processions and the evaluation of the elements of the destination, through which the motivation acquires a true meaning to secure the tourist’s loyalty.

Practical implications

The principal practical implication of this research is offering to the stakeholders involved in the promotion and organisation of this event an opportunity to undertake and review actions for improvement.

Originality/value

This research seeks to enlighten the interaction between heritage, sustainability and heritage in Latin America.

Details

Journal of Cultural Heritage Management and Sustainable Development, vol. 10 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JCHMSD-06-2019-0062
ISSN: 2044-1266

Keywords

  • PLS-SEM
  • Colombia
  • Tourism
  • Mediation analysis
  • Intangible cultural heritage

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Article
Publication date: 9 October 2017

Segmentation of the spectators attending a festival based on musical preferences

Jesús Claudio Pérez-Gálvez, Tomas Lopez-Guzman, Gema Gomez-Casero and Juan Vicente Fruet Cardozo

The purpose of this paper is the segmentation of the spectators attending a music festival in the city of Córdoba, Spain, according to their musical preferences.

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Abstract

Purpose

The purpose of this paper is the segmentation of the spectators attending a music festival in the city of Córdoba, Spain, according to their musical preferences.

Design/methodology/approach

In order to achieve this objective, the methodology used in the research consisted of the application of a group of multivariable techniques and in the realisation of a post hoc single-variate ANOVA analysis.

Findings

The principal conclusion resulting from this research is that there are different musical preferences with respect to the spectators at a music festival.

Practical implications

The main practical application of this research focusses on knowing the principal factors that determine musical preferences of the persons attending the festival.

Originality/value

The principal originality factor and innovation is analysing how the spectators of a music festival that has been held for many years attend with different motivations with respect to their musical preferences.

Details

International Journal of Event and Festival Management, vol. 8 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/IJEFM-03-2017-0021
ISSN: 1758-2954

Keywords

  • Motivation
  • Segmentation
  • Satisfaction
  • Córdoba
  • Guitar Festival

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Article
Publication date: 20 August 2018

Studying World Heritage visitors: the case of Cuenca, Ecuador

Tomas Lopez-Guzman, Jesús Claudio Pérez Gálvez, Guzmán Antonio Muñoz Fernández and Leonardo Torres León

The purpose of this paper is to explore the existing relations between three fundamental constructs (motivation and satisfaction) and the type of travellers in a World…

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Abstract

Purpose

The purpose of this paper is to explore the existing relations between three fundamental constructs (motivation and satisfaction) and the type of travellers in a World Heritage Site (WHS) tourist destination, the city of Cuenca (Ecuador).

Design/methodology/approach

The methodology used consisted of a fieldwork to determine the motivations and satisfaction of the visitor in the city of Cuenca, and then their segmentation.

Findings

The relationship between the study of motivation and satisfaction is a fundamental element in the development of WHSs. Similarly, it presents four different types of tourists obtained from their motivational variables. The results show the existence of three motivational dimensions for visiting Cuenca: cultural, circumstantial and convenience. Similarly, and using the motivation scenarios, four types of visitor have been identified: a cultural tourist, a cultural convenience tourist, a cultural circumstantial tourist and an alternative tourist.

Practical implications

The principal practical application of this research is to contribute to understanding the motivations of the visitors in relation to the city of Cuenca as a WHS for the purpose of designing tourist and cultural products that better satisfy the needs of the tourists and that, at the same time, are compatible with the sustainable management of the destination.

Originality/value

This paper seeks to contribute to promoting the relationship between tourism, sustainability and heritage in Latin America.

Details

Journal of Cultural Heritage Management and Sustainable Development, vol. 8 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JCHMSD-03-2018-0017
ISSN: 2044-1266

Keywords

  • Cultural tourism
  • Cultural heritage
  • World Heritage
  • Historic cities
  • Site management

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Article
Publication date: 31 July 2020

Theatre festival as a tourist attraction: a case study of Almagro International Classical Theatre Festival, Spain

Gema Gomez-Casero, Carol Angélica Jara Alba, Tomás López-Guzman and Jesús Claudio Pérez Gálvez

Researchers have become aware of the importance of festivals as a phenomenon worthy of studying, but in-depth studies of cultural festivals are lacking. The purpose of…

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Abstract

Purpose

Researchers have become aware of the importance of festivals as a phenomenon worthy of studying, but in-depth studies of cultural festivals are lacking. The purpose of this study is to describe the attributes of cultural festivals, specifically theatre festivals and examine the motivations to organise them. Similarly, this study seeks to discover the type of tourist that attends these types of festivals.

Design/methodology/approach

A questionnaire was applied to a representative sample of tourists who visited one of the most prestigious festivals in the international panorama: Almagro International Festival of Classical Theatre. A non-probabilistic technical sample was used. Tabulation of the data was performed by the study group using the SPSS, v. 23.

Findings

This study makes a segmentation of the tourists who attend the festival based on their motivations. Using this segmentation, the authors analyse the socio-demographic characteristics and tourists’ behaviour, as well as their experience at the festival. Amongst the higher-rated attributes of the festival are care and service organisation and interpretative quality of the actors and/or theatre company.

Research limitations/implications

The main practical application of this study is to help understand the peculiarities of each segment of visitors and their evaluation of the destination to create tourist and cultural products that provide greater satisfaction with respect to their needs.

Originality/value

The main value is the novelty of studying this kind of cultural event. The authors analyse the reasons to visit it in relation to the motivations that move the visitors. The authors also study the assessment the tourist does of the qualities of the festival.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 14 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IJCTHR-04-2019-0061
ISSN: 1750-6182

Keywords

  • Festival
  • Tourism
  • Motivation
  • Cultural event
  • Theatre festival

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Article
Publication date: 1 August 2016

International tourism and the UNESCO category of intangible cultural heritage

Tomas Lopez-Guzman and Francisco Gonzalez Santa-Cruz

The development of heritage tourism has experienced a great development in recent years, mostly centred in the cities that are World Heritage. This paper aims to present…

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Abstract

Purpose

The development of heritage tourism has experienced a great development in recent years, mostly centred in the cities that are World Heritage. This paper aims to present an analysis of the relationship between Intangible Cultural Heritage (ICH) declared by UNESCO and tourism development associated therewith.

Design/methodology/approach

The methodology used in this research consisted of a fieldwork to determine the socio-demographic profile and perceptions of foreign tourists participating in this intangible cultural event. Additionally, the features of this tourist destination are also analysed.

Findings

The main results of this research shows the high cultural level of tourist respondents, the significant economic level of travellers and the perceptions of heritage tourists in participation in the Festival.

Research limitations/implications

The expansion of this line of research is to include other ICH; this should contribute to the generalisation of the knowledge acquired in this subject.

Practical implications

The main practical implications are centred on better understanding of the key factors involved in the relation between intangible cultural heritage and tourism.

Social implications

This study highlights the features that a heritage tourist destination must have to create a sustainable tourism destination with a combination of culture and tourism.

Originality/value

Heritage, generally tangible cultural heritage, is used as a resource in the destinations. This paper analyses the relationship between intangible cultural heritage and tourism, an aspect little studied by the scientific literature.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 10 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/IJCTHR-03-2015-0025
ISSN: 1750-6182

Keywords

  • Destination
  • Culture
  • Córdoba
  • Intangible heritage

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Article
Publication date: 8 November 2011

The development of wine tourism in Spain

Tomás López‐Guzmán, Juan Rodríguez‐García, Sandra Sánchez‐Cañizares and María José Luján‐García

Wine is a key element in the development and promotion of tourism and it offers the opportunity to generate wealth in a given geographical area. The purpose of this paper…

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Abstract

Purpose

Wine is a key element in the development and promotion of tourism and it offers the opportunity to generate wealth in a given geographical area. The purpose of this paper is to analyse, from the perspective of the offer, how a specific area (namely Jerez in Spain, the Sherry region) is structured in order to develop wine‐based tourism.

Design/methodology/approach

The methodology employed for this study consisted of a combination of surveys, interviews and field observations with the suppliers in the traditional wine‐producing region, el Marco de Jerez, or the Sherry region, in the south of Spain.

Findings

The results of the study reflect the level of education of employees, the seasonal nature of tourism, the improvements in its promotion and the need for greater support from local government.

Practical implications

The results suggest that there is scope for developing wine tourism products to attract tourists and which could be used to promote the Sherry region as a centre for wine tourism.

Originality/value

This paper is one of the first studies to be carried out an important destination for wine tourism in Spain. This paper also reveals the results of a study on the offer of wine tourism and makes it possible for these results to be compared with those obtained in other areas.

Details

International Journal of Wine Business Research, vol. 23 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/17511061111186523
ISSN: 1751-1062

Keywords

  • Spain
  • Tourism development
  • Tourism
  • Wines
  • Wine tourism
  • Tourist destinations

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