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Devotes the entire journal issue to managing human behaviour in US industries, with examples drawn from the airline industry, trading industry, publishing industry, metal products industry, motor vehicle and parts industry, information technology industry, food industry, the airline industry in a turbulent environment, the automotive sales industry, and specialist retailing industry. Outlines the main features of each industry and the environment in which it is operating. Provides examples, insights and quotes from Chief Executive Officers, managers and employees on their organization’s recipe for success. Mentions the effect technology has had in some industries. Talks about skilled and semi‐skilled workers, worker empowerment and the formation of teams. Addresses also the issue of change and the training that is required to deal with it in different industry sectors. Discusses remuneration packages and incentives offered to motivate employees. Notes the importance of customers in the face of increased competition. Extracts from each industry sector the various human resource practices that companies employ to manage their employees effectively ‐ revealing that there is a wide diversity in approach and what is right for one industry sector would not work in another. Offers some advice for managers, but, overall, fails to summarize what constitutes effective means of managing human behaviour.

The analysis of unstructured information, particularly in the form of text, has long been a technique in the armory of social scientists, who have to deal with conversational records, historical documents, unstructured interviews, and the like. Unsurprisingly, a considerable amount of methodological literature has developed on the subject. The methods of “qualitative data analysis” have now spread to areas of information analysis as diverse as market research and legal evidence analysis. Related computer techniques, from database management systems and word‐processors to specialized qualitative data analysis software, have been pressed into use. This article discusses the information processing methodology and theory assumed by computer‐based qualitative data analysis software; and, in particular, describes and analyzes the methodology of the NUDIST system developed by the authors.

This exploratory survey aimed to investigate and to explore, using the vignette methodology, community perceptions of mental disorder in a rural area in Greece. The influence of the nature of the problematic behaviour depicted in the vignettes, the gender of the vignette actor and the demographic characteristics of respondents were also examined.A series of vignettes in combination with an open‐ended response format were used. Fifty face‐to‐face interviews were carried out with residents in a rural community area in Crete. A thematic analysis was employed.It was found that the type of symptomatology influenced respondents' reactions. Social environmental factors, childhood experiences and personality characteristics were more likely to be offered as ætiological factors for depression, anxiety and schizophrenia with negative symptoms. In contrast, the positive symptoms of schizophrenia and paranoia were more likely to be attributed to biological factors. The respondents expressed a remarkably reserved attitude towards psychiatrists and use of psychotropic drugs. Psychological assistance and social support were more likely to be recommended as treatment methods. The gender of the vignette actor influenced respondents' reactions in relation to schizophrenia with positive symptoms and schizophrenia with negative symptoms. Respondents' gender and age were found to have no influence.Vignette methodology was proved to be a valuable tool to demonstrate the complexity of lay perceptions concerning mental disorder. Respondents clearly expressed a need for mental health education indicating future implications for interventions in this area.

The paper identifies the need for a portfolio approach to the management of real estate assets, and sets out its key components as a ‘macro’ level process. Portfolio management is positioned within an overall model of the corporate real estate function, from which a definition is developed. The main generic components of real estate portfolio management are described, and the most significant findings from a survey of current practices among a group of corporate organisations are presented. The paper concludes that in overall terms a more robust approach to the portfolio management of real estate assets is required to maximise the portfolio’s functional and financial value to the business.

This idea brief explores the leadership lessons displayed by the characters of Louis L’Amour’s western novels. Western fiction can be a powerful tool to engage students and demonstrate many leadership theories and models. This brief examines how L’Amour’s characters can be used to illustrate Kouzes and Posner’s Five Practices of Exemplary Leaders. The author will demonstrate how western literature, specifically L’Amour’s novels, can be a tool to help students see leadership in a new light.

The aim of this paper is to determine the views of Jim Kouzes, the chairman emeritus of the Tom Peters Company, a leadership development firm.

The paper is an interview with Jim Kouzes..

Jim Kouzes has been cited by the Wall Street Journal as one of the 12 most requested “non university executive‐educated providers” to US companies. The interview covers his opinions on a range of issues.

The paper provides insights into the thinking of a prominent individual.

The key design considerations for putting together effective management development activities are briefly reviewed. The Managerial Problems Survey, one mechanism for operationalising these design considerations, is described, followed by a case study of how one organisation used these ideas. Several suggestions are then presented for how organisations and their managers can increase the relevance and benefits of management development efforts.