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Article
Publication date: 29 March 2011

Nancy Kress, Darcy Del Bosque and Tom Ipri

The purpose of this paper is to understand why users at the University of Nevada, Las Vegas (UNLV) are unable to locate locally held items from the university libraries'…

Abstract

Purpose

The purpose of this paper is to understand why users at the University of Nevada, Las Vegas (UNLV) are unable to locate locally held items from the university libraries' electronic and physical collections using the library web site and catalog.

Design/methodology/approach

A combination of usability testing methods and quality control methods were used. Items for the study were selected from cancelled interlibrary loan requests. A cognitive walkthrough was performed for citations representative of the top categories of cancellation because the item is owned or available electronically. Quality control methods were used to determine likely user failure points to completing this path. Data from the cognitive walkthrough were compared with actual user behavior, as observed through usability testing.

Findings

Participants in the study failed to locate known items for multiple reasons, but from the usability testing and analysis three major areas emerged: finding the correct starting‐point for the search, information not indexed for a selected search, and clicking on the call number link. The complexity of library resources was the main contributor to these failures. Participants expected library searching to behave like their other search experiences.

Research limitations/implications

The failure points identified in the study are in some cases specific to features of the UNLV Libraries' integrated library system.

Originality/value

This paper could be useful to libraries examining the ease with which users can locate items using the library web site and catalog. The research team used a quality control method to analyze usability testing, which provides valuable quantitative data concerning the relationship between user and system failure.

Details

New Library World, vol. 112 no. 3/4
Type: Research Article
ISSN: 0307-4803

Keywords

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Article
Publication date: 14 November 2008

Priscilla Finley, Margy MacMillan and Susie Skarl

The purpose of this guest editorial is to provide an overview of the LOEX‐of‐the‐West 2008 Conference.

Abstract

Purpose

The purpose of this guest editorial is to provide an overview of the LOEX‐of‐the‐West 2008 Conference.

Design/methodology/approach

The paper is a review the conference, which was hosted by the University of Nevada, Las Vegas, and held from June 4‐6 on the UNLV campus.

Findings

The conference provided a forum for learning and thinking about gaming as it applies to information literacy instruction and for sharing ideas, techniques and concerns.

Originality/value

The paper gives an overview of the LOEX‐of‐the‐West 2008 Conference, and the issues raised there.

Details

Reference Services Review, vol. 36 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

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Abstract

Details

Future Governments
Type: Book
ISBN: 978-1-78756-359-9

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