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Article
Publication date: 14 February 2020

Tingting Jiang, Shiting Fu and Enmei Song

One of the primary challenges of conducting information encountering (IE) research is the difficulty in capturing people's IE experiences. The purpose of this paper is to…

Abstract

Purpose

One of the primary challenges of conducting information encountering (IE) research is the difficulty in capturing people's IE experiences. The purpose of this paper is to develop a general description framework of IE experiences as guidance for participants to record diary entries in diary studies of IE.

Design/methodology/approach

340 descriptions of IE incidents were collected from 18 previous IE studies as secondary data. A thematic analysis of the secondary data engendered a general description framework of IE experiences composed of 9 main themes and 31 sub-themes. The framework was then applied in a diary study to investigate Generation Z's online IE behavior.

Findings

The nine main themes of the framework, including “environment”, “foreground activity”, “stimulus noticed”, “reaction to stimulus”, “content examined”, “interaction with encountered information”, “value of experience”, “pre-encountering emotional state”, and “post-encountering emotional state”, were used to create a diary questionnaire for collecting IE incidents. The sub-themes were refined and organized into a coding scheme for the content analysis of the incidents collected. The diary study collected 255 valid IE incidents which were analyzed based on three phases, that is, pre-encountering, encountering, and post-encountering.

Originality/value

The value of this study consists in its methodological contributions. First, it makes creative use of secondary data accumulated in the literature and derives from the thematic analysis a general framework which people follow to describe their IE experiences. Second, it demonstrates the great potential of diaries for data collection in IE research through the successful application of the general description framework of IE experiences in a diary study. Third, the diary questionnaire created based on the framework provides sufficient guidance in eliciting complete and detailed IE incidents.

Details

Journal of Documentation, vol. 76 no. 4
Type: Research Article
ISSN: 0022-0418

Keywords

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Article
Publication date: 7 August 2017

Yalan Yan, Xi Zhang, Xianjin Zha, Tingting Jiang, Ling Qin and Zhiyuan Li

Digital libraries and social media are two sources of online information with different characteristics. The purpose of this paper is to integrate self-efficacy into the…

Abstract

Purpose

Digital libraries and social media are two sources of online information with different characteristics. The purpose of this paper is to integrate self-efficacy into the analysis of the relationship between information sources and decision making, and to explore the effect of self-efficacy on decision making, as well as the interacting effect of self-efficacy and information sources on decision making.

Design/methodology/approach

Survey data were collected and the partial least squares structural equation modeling was employed to verify the research model.

Findings

The effect of digital library usage for acquiring information on perceived decision quality (PDQ) is larger than that of social media usage for acquiring information on PDQ. Self-efficacy in acquiring information (SEAI) stands out as the key determinant for PDQ. The effect of social media usage for acquiring information on PDQ is positively moderated by SEAI.

Practical implications

Decision making is a fundamental activity for individuals, but human decision making is often subject to biases. The findings of this study provide useful insights into decision quality improvement, highlighting the importance of SEAI in the face of information overload.

Originality/value

This study integrates self-efficacy into the analysis of the relationship between information sources and decision making, presenting a new perspective for decision-making research and practice alike.

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Article
Publication date: 30 October 2019

Tingting Jiang, Qian Guo, Shunchang Chen and Jiaqi Yang

The headlines of online news are created carefully to influence audience news selection today. The purpose of this paper is to investigate the relationships between news…

Abstract

Purpose

The headlines of online news are created carefully to influence audience news selection today. The purpose of this paper is to investigate the relationships between news headline presentation and users’ clicking behavior.

Design/methodology/approach

Two types of unobtrusive data were collected and analyzed jointly for this purpose. A two-month server log file containing 39,990,200 clickstream records was obtained from an institutional news site. A clickstream data analysis was conducted at the footprint and movement levels, which extracted 98,016 clicks received by 7,120 headlines ever displayed on the homepage. Meanwhile, the presentation of these headlines was characterized from seven dimensions, i.e. position, format, text length, use of numbers, use of punctuation marks, recency and popularity, based on the layout and content crawled from the homepage.

Findings

This study identified a series of presentation characteristics that prompted users to click on the headlines, including placing them in the central T-shaped zones, using images, increasing text length properly for greater clarity, using visually distinctive punctuation marks, and providing recency and popularity indicators.

Originality/value

The findings have valuable implications for news providers in attracting clicks to their headlines. Also, the successful application of nonreactive methods has significant implications for future user studies in both information science and journalism.

Details

Aslib Journal of Information Management, vol. 72 no. 1
Type: Research Article
ISSN: 2050-3806

Keywords

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Article
Publication date: 23 July 2019

Heng Ding, Wei Lu and Tingting Jiang

Photographs are a kind of cultural heritage and very useful for cultural and historical studies. However, traditional or manual research methods are costly and cannot be…

Abstract

Purpose

Photographs are a kind of cultural heritage and very useful for cultural and historical studies. However, traditional or manual research methods are costly and cannot be applied on a large scale. This paper aims to present an exploratory study for understanding the cultural concerns of libraries based on the automatic analysis of large-scale image collections.

Design/methodology/approach

In this work, an image dataset including 85,023 images preserved and shared by 28 libraries is collected from the Flickr Commons project. Then, a method is proposed for representing the culture with a distribution of visual semantic concepts using a state-of-the-art deep learning technique and measuring the cultural concerns of image collections using two metrics. Case studies on this dataset demonstrated the great potential and promise of the method for understanding large-scale image collections from the perspective of cultural concerns.

Findings

The proposed method has the ability to discover important cultural units from large-scale image collections. The proposed two metrics are able to quantify the cultural concerns of libraries from different perspectives.

Originality/value

To the best of the authors’ knowledge, this is the first automatic analysis of images for the purpose of understanding cultural concerns of libraries. The significance of this study mainly consists in the proposed method of understanding the cultural concerns of libraries based on the automatic analysis of the visual semantic concepts in image collections. Moreover, this paper has examined the cultural concerns (e.g. important cultural units, cultural focus, trends and volatility of cultural concerns) of 28 libraries.

Details

The Electronic Library , vol. 37 no. 3
Type: Research Article
ISSN: 0264-0473

Keywords

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Article
Publication date: 15 February 2011

TingTing Jiang and Paul Iles

This paper seeks to clarify the process that leads employees and prospective applicants to be attracted to remain with the organization or apply for a job offer in private…

Abstract

Purpose

This paper seeks to clarify the process that leads employees and prospective applicants to be attracted to remain with the organization or apply for a job offer in private companies in Zhejiang, China.

Design/methodology/approach

The paper applies concepts from marketing to people management, particularly the concept of brand equity. It proposes, on the basis of a literature review and preliminary interview data in three private companies in Hangzhou, Zhejiang, that prospective applicants and employees evaluate job offers or organizational positions based both on organizational attractiveness (OA) and on employee‐based brand equity (EBBE) perceptions. It then presents a model of the relationship between OA and EBBE for future research in China, proposing the particular importance of the dimensions “economic value”, “development value” and “social value” for Chinese employees. It then suggests implications for future research and practice, especially the relationship between OA and EBBE for both Chinese employees, job seekers and applicants.

Findings

The private economy is significant to China, accounting for 65 per cent of gross domestic product (GDP) and 56 per cent of total tax revenue. For Zhejiang, a private economy‐dominated province, talent recruitment and turnover are problems that hinder future development. OA and EBE may play a key role in intentions to accept a job offer, and as a mediator and a key variable in the initial recruitment.

Research limitations/implications

The paper draws on preliminary interview studies in China to propose a framework for future research to clarify the role of OA and EBBE in Chinese job choice intentions and behaviours.

Practical implications

Recruitment messages and internal branding communications should focus on EBBE so as to influence OA perceptions and job intentions in China. Social, economic and development value are suggested as particularly important dimensions of EBBE in China.

Originality/value

The study clarifies the role of OA and EBBE in the process that leads to the intention to apply, respond to job offers, and remain with the organization, and discusses implications for further research and practice in China.

Details

Journal of Technology Management in China, vol. 6 no. 1
Type: Research Article
ISSN: 1746-8779

Keywords

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Article
Publication date: 12 October 2015

Tingting Jiang, Fang Liu and Yu Chi

Information encountering is the serendipitous acquisition of information that requires low or no involvement and expectation of users. The purpose of this paper is to…

Abstract

Purpose

Information encountering is the serendipitous acquisition of information that requires low or no involvement and expectation of users. The purpose of this paper is to model the explicit process and the implicit factors of online information encountering, i.e. how and why it occurs.

Design/methodology/approach

The critical incident technique was adopted to collect qualitative data from 16 interview participants. They contributed 27 true incidents of online information encountering which were used to identify the key phases of the encountering process. They also commented on the factors that they thought had an influence on the chance of the occurrence of encountering.

Findings

The macro-process of information encountering is composed of three phases. First, browsing, searching, or social interaction provides the context for encountering; second, the encountering occurrence consists of three steps – noticing the stimuli, examining the content, and acquiring interesting or useful content; and third, the information encountered will be explored further, saved, used, or shared. The 14 influencing factors of information encountering obtained divide into three clusters. User-related factors include sensitivity, emotions, expertise, attitudes, intentionality, curiosity, activity diversity; information-related factors include type, relevance, quality, visibility, and sources; and environment-related factors include time limits and interface usability.

Originality/value

This study engenders useful implications for designing information encountering experience. The changeable nature of some influencing factors suggests that encountering can be elicited through the purposive design of encountering support features or even encountering systems, and the macro-process depicts the natural occurring mechanisms of encountering for the design to follow.

Details

Journal of Documentation, vol. 71 no. 6
Type: Research Article
ISSN: 0022-0418

Keywords

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Article
Publication date: 11 January 2013

Tingting Jiang

Social library systems are Web 2.0 sites where users discover interesting books, movies, and music, etc., collect these resources to their personal libraries, and share…

Abstract

Purpose

Social library systems are Web 2.0 sites where users discover interesting books, movies, and music, etc., collect these resources to their personal libraries, and share their collections with others. The purpose of this study is to identify the information seeking modes adopted by users in this context as well as to reveal the characteristics of the users who are dominated by each mode.

Design/methodology/approach

An online survey was conducted to capture the background and behavior data of regular users from Douban, the most influential Chinese‐language social library system. The “friend‐of‐a‐friend” recruitment technique resulted in a total of 129 responses, 112 of which were valid and analyzed to generate both descriptive and inferential statistics.

Findings

Searching, browsing, encountering, and monitoring are the four major information seeking modes adopted by social library system users. The majority of the users tend to combine two or more modes, but each user has a dominating one that helps define him/her as a searcher, browser, encounterer, or monitor. While searching is the most widely adopted mode, browsers are the most prevalent type of information seekers. Different information seekers do not demonstrate significantly different characteristics by and large, however with some exceptions.

Originality/value

This study is one of the first to investigate how users look for resources in social library systems, a problem neglected by previous studies mostly focusing on how users organize and tag resources. The research findings enrich our understanding of social library systems as diverse and dynamic information seeking environments. This in turn will provide useful implications for their interface design to more effectively address the needs and expectations of special types of information seekers.

Details

Journal of Documentation, vol. 69 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

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Article
Publication date: 7 August 2017

Tingting Ying, Brian Wright and Wei Huang

The purpose of this paper is to investigate the influence of state shareholding and control versus institutional investors on tax aggressiveness of Chinese listed firms.

Abstract

Purpose

The purpose of this paper is to investigate the influence of state shareholding and control versus institutional investors on tax aggressiveness of Chinese listed firms.

Design/methodology/approach

By exploring recently available tax reconciliation data required under 2006 Accounting Standards for Business Enterprises on a sample of Chinese A-share listed firms, the authors calculate a direct measure of tax aggressiveness and investigate the influence of firm ownership structure on their tax aggressiveness.

Findings

The authors find that state ownership and control are positively associated with corporate tax aggressiveness. A positive link between the collective shareholding by the top ten shareholders and firm tax aggressiveness is also found. In contrast, institutional share ownership is negatively associated with corporate tax aggressiveness.

Research limitations/implications

The results indicate that political connections and ownership concentration empower firms to pursue aggressive tax planning, whereas institutional investors partially mitigate such influences.

Originality/value

This paper complements recent studies on tax aggressiveness in the USA by analyzing tax planning activities of Chinese listed firms. The authors highlight firm ownership and control factors that encourage aggressive tax planning in China. This paper has important implications for both public policy and corporate governance in emerging markets similar to China.

Details

International Journal of Accounting & Information Management, vol. 25 no. 3
Type: Research Article
ISSN: 1834-7649

Keywords

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Article
Publication date: 13 May 2020

Tingting Miao and Hao Ju

Over the past several decades, there has been an increasing trend towards inter-city cooperation, which is an efficient policy option to deal with the challenges from…

Abstract

Purpose

Over the past several decades, there has been an increasing trend towards inter-city cooperation, which is an efficient policy option to deal with the challenges from globalization, regionalization and the externalities resulting from urban entrepreneurialism. Specific to China, the city governments, which mainly refer to prefecture-level and county-level governments, have also made many attempts to cooperate with respect to their local economic development and public affairs. Nevertheless, the results of these initiations to cooperate vary to a great extent. Based on a review of regional pollution governance in the Xiaoqing River area, tourism cooperation initiatives at Weishan Lake and transport integration between Jinan and Laiwu. The findings demonstrate that China's idiosyncratic institutional background has a significant impact on the shaping of inter-city cooperation. For the most part, leading small groups (LSGs) and their leadership property tend to determine the effectiveness of inter-city cooperation.

Design/methodology/approach

To examine the effect of the LSGs, we categorize them into three types, groups with strong leadership, weak leadership and self-forming leadership. Through reviewing regional pollution governance in the Xiaoqing River area, tourism cooperation initiatives at Weishan Lake and transport integration between Jinan and Laiwu, we try to probe the role of leading groups in the settlement of cross-administrative border issues.

Findings

Based on these three cases, the conclusion can be drawn that the leadership type of the LSG can exert an important influence on the efficiency of inter-city cooperation. If there is a leader with a higher administrative rank or authority, the cooperation can be quite efficient. Otherwise, the cooperative ending might be very negative. In terms of the operation principle, we can infer that even though the cities are always self-development oriented, the leader with higher authority or a strong coordinating capacity can convince and persuade the city leaders to overcome their self-centered behavior template and boost the cooperation to March on smoothly. Also, it means that the LSG is constrained by its personalistic characteristic. Key command derives from the person who chairs the LSG other than specific rules and norms. If the lead of the LSG leaves his position, the cooperation might just become paralyzed. From this point of view, the lack of legal basis remains to be the LSGs' significant deficiency and the future reform should attach more importance to the legalization of the LSGs so the operation of LSGs can be more standard and stable.

Originality/value

Many scholars have proposed their own theoretical models to explain the reason some cities successfully and effectively form cooperative relations, while the other cities do not. However, their models do not consider the idiosyncratic context of China or, how and to which extent LSGs can promote cooperation. Therefore, this paper seeks to probe which path in the context of China cities usually follows in the formation of joint efforts, and what role LSGs play in enabling cities to cooperate.

Details

International Journal of Public Leadership, vol. 16 no. 2
Type: Research Article
ISSN: 2056-4929

Keywords

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Article
Publication date: 11 April 2021

Bin Li, Tingting Zhang, Nan Hua and Youcheng Wang

This study aims to develop a holistic and dynamic model that governs the various relationships among the critical factors of crisis management from a stakeholder…

Abstract

Purpose

This study aims to develop a holistic and dynamic model that governs the various relationships among the critical factors of crisis management from a stakeholder perspective in the context of China’s COVID-19 epidemic outbreak.

Design/methodology/approach

Data were collected from 731 textual sources, and the text mining technique identified the themes of a holistic crisis management model. Then, content analysis was applied to reveal in-depth insights into the themes.

Findings

From a stakeholder perspective, the model comprises six elements: political environment, economic environment, technology, social environment, health and science and international relationships, which relate significantly to four procedural actions: prevention, response, recovery and adaptation. The overlapping stages and situational dynamic mechanisms of the process are another two new major findings of this study; learning and preparing are threaded throughout the whole dynamic process.

Practical implications

Hospitality stakeholders are advised to collaborate under the guidance of the dynamic crisis management model and adopt high-technology tools for the industry’s recovery management. Developing a new business model and marketing strategy is a useful approach to face similar crisis management challenges in the future.

Originality/value

This paper fills an existing research gap by presenting a health-related crisis management model that can be used to evaluate the dynamic process of collaborations among stakeholders in coping with external challenges forced upon the hospitality industry.

利益相关者视角下的危机管理动态模型:以covid-19在中国的发展为例

目的

本研究以中国新冠肺炎疫情为背景, 从利益相关者的角度构建危机管理关键因素之间各种关系的整体动态模型。

设计/方式/方法

本研究从731个文本来源收集定量数据, 并通过文本挖掘技术识别危机管理模型的构成要素,并运用内容分析对构成要素进行深入剖析。

发现

从利益相关者的角度来看, 该模型包括六个要素:政治环境、经济环境、技术、社会环境, 健康科学和国际关系。这些要素与预防、反馈、恢复和适应这四项运行程序密切相关。本研究的两大发现是防疫机制的动态机制和重叠特性, 学习和预备贯穿于疫情防控的整个动态过程。

实践意义

酒店利益相关者应在动态危机管理模型的指导下进行合作, 并运用高科技进行行业复苏管理。此外, 开发新的商业模式和营销策略也是面对新的外部环境的有效途径。

创新/价值

本文通过提出一个健康相关的危机管理模型来填补现有研究的空白, 该模型可用于评估酒店行业外部环境中利益相关者之间的动态合作过程。

Objetivo

En este estudio se recogieron datos cuantitativos de 731 fuentes textuales, se identificaron los elementos constitutivos del modelo de gestión de crisis a través de la minería textual y se analizaron en profundidad los elementos constitutivos mediante el análisis de contenido.

Diseño/método/enfoque

este estudio utiliza una combinación de minería de texto y análisis de contenido para explorar el manejo de crisis del brote de covid-19 en el sector turístico y hotelero de China. En primer lugar, se recogieron datos cuantitativos de 731 fuentes textuales y se identificaron los elementos constitutivos del modelo de gestión de crisis a través de la minería textual. En segundo lugar, se utiliza el análisis de contenido para analizar en profundidad los elementos constitutivos y, sobre la base de UN análisis de datos exhaustivo y una revisión de la literatura, se llega a UN marco teórico para el manejo de crisis.

Encontró

Desde el punto de vista de las partes interesadas, el modelo consta de seis elementos: el entorno político, el entorno económico, el entorno tecnológico, el entorno social, la ciencia de la salud y las relaciones internacionales. Estos elementos están estrechamente relacionados con los cuatro procedimientos operativos: prevención, retroalimentación, recuperación y adaptación. Los dos principales hallazgos de este estudio son los mecanismos dinámicos y las características de superposición de los mecanismos de prevención de epidemias, y el aprendizaje y la preparación a lo largo de todo el proceso dinámico de prevención y control de brotes.

Significado práctico

las partes interesadas del sector hotelero deben colaborar bajo la guía de UN modelo dinámico de gestión de crisis y utilizar la alta tecnología para la gestión de la recuperación del sector. Además, el desarrollo de nuevos modelos de negocio y estrategias de marketing es también una forma eficaz de afrontar el nuevo entorno externo.

Originalidad/valor

este artículo colma las lagunas de la investigación existente proponiendo UN modelo de gestión de crisis relacionadas con la salud que pueda ser utilizado para evaluar procesos dinámicos de colaboración entre los interesados en el entorno externo del sector hotelero.

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