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Article
Publication date: 7 October 2021

Kaijun Yang, Tingting Duan, Jiaojiao Feng and Arunodaya Raj Mishra

The “Internet of Things (IoT)” is a platform for involving smart devices via the Internet at a worldwide scale. It supports the “supply chain (SC)” and “information and…

Abstract

Purpose

The “Internet of Things (IoT)” is a platform for involving smart devices via the Internet at a worldwide scale. It supports the “supply chain (SC)” and “information and communication technology (ICT)” infrastructure to be well integrated into an organization and externally with customers and suppliers. The “sustainable supply chain (SSC)” is currently unavoidable if a company seeks to satisfy the aggressive change in its customers' requirements. Numerous studies have confirmed that manufacturing firms have to accelerate the shift of their focus toward sustainability and the implementation of novel technologies, such as IoT, to accomplish their organizational goals most effectively. Although the literature consists of many theoretical approaches to IoT and numerous studies that have extremely concentrated upon the IoT technology and its potential applications, it lacks research with a focus on the challenges that arise when applying IoT to the “sustainable supply chain management (SSCM)”.

Design/methodology/approach

The present study proposes an integrated framework using the “Criteria Importance Through Intercriteria Correlation (CRITIC)” and “VlseKriterijumska optimizcija I kaompromisno resenje in Serbian (VIKOR)” models and employs to evaluate the IoT challenges to implement the SSCM. For estimating the criteria weights, the CRITIC tool is utilized. The organization's prioritization is obtained by the VIKOR procedure, which delivers simple mathematical procedures with precise and consistent outcomes.

Findings

To exhibit the practicality of the introduced model, a case study is taken to evaluate the IoT challenges to implement the SSCM within the “q-Rung Orthopair Fuzzy Sets (q-ROFSs)” environment. Moreover, the authors exhibit a sensitivity investigation over given parameter values, examining the stability of developed approach. Finally, the authors draw attention to a comparison between developed q-ROF-CRITIC-VIKOR decision-making approach with an existing q-ROF-TOPSIS method to show its superiority and potency.

Originality/value

The outcome of the study lies in observing the top benefits of individual businesses, and their entire SSCs can be found by implementing IoT. This paper investigates the most important challenges that individual firms and entire SSCs might while applying IoT. It provides a deep insight regarding the effects of IoT upon SSCM and the issues every firm need to contemplate when it is to apply IoT solutions.

Details

Journal of Enterprise Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 15 February 2016

Tingting Lin and Riitta Hekkala

The governance of information technology outsourcing (ITO) has been identified as an essential determinant for ITO success. Prior studies have shed light on effective…

Abstract

Purpose

The governance of information technology outsourcing (ITO) has been identified as an essential determinant for ITO success. Prior studies have shed light on effective governance structures in different organizational contexts. This study aims to advance this prior knowledge by exploring how interpersonal networks, as an important aspect of such context, reflect and influence ITO governance.

Design/methodology/approach

A single case study was conducted from a vendor’s perspective in an ITO dyad. Social network analysis was leveraged to reveal the interpersonal networks, with whole-network analysis on 24 team members in an ITO vendor company. In addition, open-ended interviews with six selected team members were utilized to identify the perceived governance structure.

Findings

The findings of this study suggest certain features of interpersonal networks, i.e. network density and cross-network comparison, can reflect governance structure in multiple aspects. Meanwhile, the authors also argue that interpersonal networks can influence the form of governance structure.

Research limitations/implications

As a single case study, the context of the research site cannot be ignored in the inference of findings. To increase the confidence for further generalization, future empirical studies are needed especially in contrasting sites, such as ITO relations based on network governance.

Originality/value

This study associates intra-organizational characteristics of the vendor to the inter-organizational governance structure of the ITO relationship. It also provides an innovative methodology for both researchers and practitioners to assess ITO governance structure.

Details

Strategic Outsourcing: An International Journal, vol. 9 no. 1
Type: Research Article
ISSN: 1753-8297

Keywords

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Article
Publication date: 13 April 2015

Jay Kandampully, Tingting (Christina) Zhang and Anil Bilgihan

This article aims to provide a summary review of what is already known about customer loyalty and identifies some emerging issues that play an important role in it. As a…

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Abstract

Purpose

This article aims to provide a summary review of what is already known about customer loyalty and identifies some emerging issues that play an important role in it. As a result of dramatic changes in the marketplace and in consumers’ connections with the hospitality industry, researchers and practitioners are keen to understand the factors that underpin customer loyalty.

Design/methodology/approach

By synthesizing extant customer loyalty literature, this article seeks further understanding of loyalty and offers priorities for ongoing loyalty research.

Findings

Using conceptual models, this study provides a framework designed to extend the understanding of customer loyalty and the impact of the evolving role of engaged customers.

Practical implications

Companies are advised to create emotionally engaged, loyal brand ambassadors by focusing on emerging areas, such as customer engagement, brand citizenship behaviors, mass personalization, employee engagement, brand ambassadors (both employees and customers), co-creation of value, co-design, co-consumption and rapport between customers and employees.

Originality/value

This article crafts a conceptual framework for customer loyalty and identifies those factors that influence its development in the service industry with a special focus on the hospitality industry.

Details

International Journal of Contemporary Hospitality Management, vol. 27 no. 3
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 26 July 2021

Zhong Li, Xiaojia Yang, Jing Liu, Zhiyong Liu, Xiaogang Li and Yan Tingting

The purpose of this paper is to determine the failure reasons and failure mechanism of the commercially pure titanium air conditioning condenser.

Abstract

Purpose

The purpose of this paper is to determine the failure reasons and failure mechanism of the commercially pure titanium air conditioning condenser.

Design/methodology/approach

In this paper, chemical analysis, metallographic observation, visual examination and scanning electron microscope examination, corrosion products analysis and working conditions analysis were adopted for determining the reasons for the failure of the condenser.

Findings

The results indicated that TA2 titanium pipe perforation failure is caused by the synergistic effect of crevice corrosion and deposit corrosion. The corrosion processes can be divided into three steps.

Originality/value

This research is an originality study on the failure case of a commercially pure titanium air conditioning condenser. This study makes up for the shortage of titanium alloy failure cases and also gives the result of the failure reason and failure mechanism for titanium, which has an engineering significance.

Details

Anti-Corrosion Methods and Materials, vol. 68 no. 4
Type: Research Article
ISSN: 0003-5599

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Article
Publication date: 5 August 2021

Weipeng Duan, Jitai Han, Qingfneg Xia, Keqing Wang, Meiping Wu and Dalei Song

With the increasing demand for lightweight parts, the quality of the inner structure gained growing attention from different kinds of fields. As the quality of the…

Abstract

Purpose

With the increasing demand for lightweight parts, the quality of the inner structure gained growing attention from different kinds of fields. As the quality of the overhanging surface was one of the most important factors affecting inner structure formation, its quality still needs to improve. This paper aims to clarify the change of the overhanging surface quality caused by different bending angles.

Design/methodology/approach

The structure of the inner hole was redesigned according to the different performances of the overhanging and side inner surface. The experimental results revealed why different surface qualities can be seen under different bending angles. According to the experimental data, the inner structure was redesigned to increase its overall performance.

Findings

The results revealed that when the bending angle was small, the slope of the overhanging surface increased which lead to the decreasing length of the powder-supported layer. However, less space on bending angle resulted in the accumulation of unmelted powder which leads to the increasing of sinking distance. When the bending angle was too large, the slope of the overhanging surface decreased and the length of the molten pool which was supported by powder increased. It resulted in the sinking of the molten pool caused by the gravity of powder and its attachment.

Originality/value

This paper is the first work to study the relationship between bending angle and overhanging surface quality as far as the authors know. The different performances of left and right overhanging surfaces also have not been revealed in other research studies to the best of the knowledge.

Details

Rapid Prototyping Journal, vol. 27 no. 8
Type: Research Article
ISSN: 1355-2546

Keywords

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Article
Publication date: 27 August 2019

Zheng Fan, Xiner Tong, Peihua Fan and Qingli Fan

This study aims to build an indigenous Chinese management model based on Chinese culture.

Abstract

Purpose

This study aims to build an indigenous Chinese management model based on Chinese culture.

Design/methodology/approach

This study adopts new institutionalism as its theoretical foundation, examines the core values of Chinese civilization in retrospect and identifies the key features of a Chinese management model. In this study, the authors develop a “glacier model” and test its reliability with the Haier Group.

Findings

This study proposes a new definition for a management model: a knowledge system based on institutional civilization that reflects management theory and practice. It analyzes the institutional environment of Chinese civilization: the recessive bottom-most layers are CBTLG (Confucianism, Taoism, Buddhism, legalism and Guan theory) and MDSX (Mao Zedong thought, Deng Xiaoping theory, scientific thoughts of development and Xi Jinping thought), the dominant principles are “Socialism and Mixed Economy” and the core values of Chinese culture compose the layer between them. This study concludes that the distinguishing features of Chinese management are harmonious management, the order-diversity pattern and Tai Chi management.

Research limitations/implications

This paper only discussed the management model of China. Based on the conclusions of this paper, in the future, researchers comparative studies on Chinese management and other countries’ management models with glacier model. By so doing, people can have a more comprehensive understanding of management models of different cultures.

Practical implications

The management characteristics contained in Chinese culture can provide more abundant knowledge for understanding current organizational management issues. A better understanding of the characteristics of a Chinese management model based on Chinese civilization is conducive to foreign investment or cross-cultural cooperation between Chinese and foreign enterprises.

Originality/value

This study provides a new perspective in studying Chinese management. The theoretical values of the glacier model are as follows: it is rooted in a Chinese management context; it makes up for the insufficiency in the current study of institutionalism; and it guides cross-cultural communication and management. The authors hope that the study attracts the attention of more scholars. Any civilization of any region or country can construct its own management model using the frame of the glacier model.

Details

Chinese Management Studies, vol. 13 no. 4
Type: Research Article
ISSN: 1750-614X

Keywords

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