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Article
Publication date: 26 January 2021

Ting-Peng Liang, Lionel Robert, Suprateek Sarker, Christy M.K. Cheung, Christian Matt, Manuel Trenz and Ofir Turel

This paper reports the panel discussion on the topic of artificial intelligence (AI) and robots in our lives. This discussion was held at the Digitization of the…

Abstract

Purpose

This paper reports the panel discussion on the topic of artificial intelligence (AI) and robots in our lives. This discussion was held at the Digitization of the Individual (DOTI) workshop at the International Conference on Information Systems in 2019. Three scholars (in alphabetical order: Ting-Peng Liang, Lionel Robert and Suprateek Sarker) who have done AI- and robot-related research (to varying degrees) were invited to participate in the panel discussion. The panel was moderated by Manuel Trenz.

Design/methodology/approach

This paper introduces the topic, chronicles the responses of the three panelists to the questions the workshop chairs posed and summarizes their responses, such that readers can have an overview of research on AI and robots in individuals' lives and insights about future research directions.

Findings

The panelists discussed four questions with regard to their research experiences on AI- and robot-related topics. They expressed their viewpoints on the underlying nature, potential and effects of AI in work and personal life domains. They also commented on the ethical dilemmas for research and practice and provided their outlook for future research in these emerging fields.

Originality/value

This paper aggregates the panelists' viewpoints, as expressed at the DOTI workshop. Crucial ethical and theoretical issues related to AI and robots in both work and personal life domains are addressed. Promising research directions to these cutting-edge research fields are also proposed.

Details

Internet Research, vol. 31 no. 1
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 11 July 2016

Deng-Neng Chen and Ting-Peng Liang

Knowledge has been considered a crucial organizational asset for gaining competitive advantages. It is critical for a firm to maintain a knowledge composition that is…

Abstract

Purpose

Knowledge has been considered a crucial organizational asset for gaining competitive advantages. It is critical for a firm to maintain a knowledge composition that is productive. This study aims to examine the applicability of the diversity–stability principle in ecology to knowledge management and further investigate the impact of knowledge diversity on firm performance.

Design/methodology/approach

A theoretical framework for knowledge diversity and firm performance is proposed; a questionnaire survey was conducted to evaluate the research framework. Fifty-eight valid responses from experts were collected to measure knowledge strength and diversity of 20 enterprises in four industries, and financial indexes of the 20 enterprises from 2008 to 2012 were collected to analyze the research model.

Findings

The results show that higher information technology (IT) capabilities in a firm lead to higher levels of knowledge strength and diversity. The strength and diversity of knowledge in a company can improve average company performance and reduce performance variations.

Research limitations/implications

This paper presents a new perspective that applies the ecological concept of diversity to examine the value of knowledge in organizations. The findings expand our understanding of the role of IT and knowledge in organizational performance. A limitation is that the sample size is relatively small, which may limit the generalizability of the findings.

Practical implications

CEOs and chief knowledge officers can apply the findings herein to assess their organizational knowledge profiles and maintain a healthy knowledge ecology in strategic planning. They should be aware that both knowledge strength and knowledge diversity are crucial to the stability of firm performance.

Originality/value

The ecological view of knowledge management stresses the importance of maintaining a healthy intensity and diversity of knowledge at the macro level and indicates a new direction for knowledge management.

Details

Journal of Knowledge Management, vol. 20 no. 4
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 2 October 2007

Ting‐Peng Liang, Chen‐Wei Huang, Yi‐Hsuan Yeh and Binshan Lin

This paper aims to study the adoption of mobile technology in business and its determinants. A diagnostic tool for proper adoption of mobile technology is developed.

Abstract

Purpose

This paper aims to study the adoption of mobile technology in business and its determinants. A diagnostic tool for proper adoption of mobile technology is developed.

Design/methodology/approach

Grounded on the fit‐viability framework, the paper uses a multi‐case study via the fit and viability dimensions to examine the success or failure of mobile technology applications in business.

Findings

By drawing upon multiple streams of theory building, the paper is able to develop a set of measurement instruments to assess the fit and viability in adopting mobile technology. The findings demonstrate that the fit‐viability model (FVM) provides useful guidelines for enterprises in their decisions on whether to adopt a mobile technology.

Research limitations/implications

First, the theoretical generalizability of the FVM needs to be more carefully observed in future studies. Second, the findings are exploratory and more extensive studies may be necessary.

Practical implications

Chief information officers and managers can use the developed instrument to measure the fitness and viability of implementing mobile technology in organizations. This should be able to increase the possibility of success.

Originality/value

This is one of the first papers to combine the fit and viability aspects and to empirically demonstrate the value of this two‐dimensional model.

Details

Industrial Management & Data Systems, vol. 107 no. 8
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 May 1989

K.C. Chen and Ting‐peng Liang

Recently, program trading has allowed arbitrageurs to take advantage of the discrepancies in the futures market and the stock market. The key that enables program trading…

Abstract

Recently, program trading has allowed arbitrageurs to take advantage of the discrepancies in the futures market and the stock market. The key that enables program trading is computer technology. This article presents the design of PROTRADER ‐ an expert system prototype for program trading implemented in M.1. In particular, a learning mech‐anism that allows the system to adapt to the changes in the market is presented.

Details

Managerial Finance, vol. 15 no. 5
Type: Research Article
ISSN: 0307-4358

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Article
Publication date: 1 September 2004

Ting‐Peng Liang, Cheng‐Yi Lin and Deng‐Neng Chen

The rapid proliferation of the Internet has allowed many firms to use this new technology to run Web‐based electronic stores to expand their markets and to enhance the…

Abstract

The rapid proliferation of the Internet has allowed many firms to use this new technology to run Web‐based electronic stores to expand their markets and to enhance the operational performance. Therefore, it is interesting to investigate why electronic commerce benefits some industries more than others, and what factors affect the impact of using e‐Stores on performance in different industries. This paper reports findings on the effect of industrial characteristics, as portrayed by product information content and information intensity of the value chain, and e‐commerce models on firm performance. The results indicate that both industrial characteristics and e‐commerce models have significant effects on firm performance. Among the industrial characteristics, information content of the product and information intensity of the value chain have been found to have a significant impact on firm performances.

Details

Industrial Management & Data Systems, vol. 104 no. 7
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 July 2001

Shin‐Yuan Hung and Ting‐Peng Liang

Computer self‐efficacy (CSE) is generally considered to have a positive effect on information systems use. Its effect on using executive support systems (ESS), however…

Abstract

Computer self‐efficacy (CSE) is generally considered to have a positive effect on information systems use. Its effect on using executive support systems (ESS), however, has not been studied. This research elucidates the effect of CSE on ESS use by undertaking a field study on a group of 16 executives in the construction industry. The results indicate that executives with a lower CSE prefer more powerful systems (i.e. ESS with both analytical and intuitive tools). Executives with a higher CSE, on the other hand, prefer systems consisting of tools that can cognitively fit the task they perform. Implications for future application and research are discussed.

Details

Industrial Management & Data Systems, vol. 101 no. 5
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 29 May 2007

Ting‐Peng Liang, Chih‐Chung Liu, Tse‐Min Lin and Binshan Lin

This research seeks to investigate the relationship between knowledge diversity (KD) in software teams and project performance. Previous research has shown that member…

Abstract

Purpose

This research seeks to investigate the relationship between knowledge diversity (KD) in software teams and project performance. Previous research has shown that member diversity affects team performance; most of that work, however, has focused on diversity in personal or social attributes, such as gender or social category. Current research targets at the knowledge level aim to facilitate the implementation of knowledge management in organizations.

Design/methodology/approach

A research framework was developed based on conflict theory and empirically tested on software teams in Taiwan.

Findings

It was found that KD increases task conflict, which in turn has significant positive effects on team performance and that value diversity (VD) increases relationship conflict, which in turn negatively affects team performance.

Research limitations/implications

The findings indicate that task conflict can enhance team performance, while relationship conflict can reduce team performance. Therefore, it is important to maintain healthy relationships among team members.

Practical implications

This research concludes that KD is beneficial and that VD is harmful to project outcome in software development. It is, therefore, useful for managers to form teams whose members encompass a broad knowledge base.

Originality/value

This paper proposes a novel way to measure knowledge and VD in teams and reports the effects of these attributes on team performance. The work also shows that a proper level of task conflict in a software team is necessary for achieving high performance.

Details

Industrial Management & Data Systems, vol. 107 no. 5
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 December 1997

Ting‐Peng Liang and Shin‐Yuan Hung

In the past several decades, Taiwanese companies have been successful in the world market. However, knowledge about how these firms use information technology is very…

Abstract

In the past several decades, Taiwanese companies have been successful in the world market. However, knowledge about how these firms use information technology is very limited. Investigates the application of decision support systems (DSS) and executive information systems (EIS) in Taiwan. Two mail surveys were conducted to explore who used the system, where the systems were applied, what decision models were used and reasons for not using these systems. The results indicate that: more than 20 per cent of the firms already used DSS or EIS and an additional 37 per cent had plans to adopt them shortly; 87 per cent of the firms considered DSS and EIS to be important to their competitiveness; middle‐ and lower‐level managers were major DSS and EIS users; half of them used the system every day; the most troublesome problem in developing DSS/EIS was the difficulty in determining information requirements; and information aggregation and what‐if analysis were major functions for decision support. Furthermore, quantitative models were employed only in large and old companies. The most popular models included linear programming, PERT/CPM, and regression analysis, whereas the most popular domains for application were finance and production management.

Details

Information Technology & People, vol. 10 no. 4
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 31 August 2010

Ting‐Peng Liang, Jun‐Jer You and Chih‐Chung Liu

The purpose of this paper is to aggregate previous research that adopts the resource‐based view (RBV) to examine whether information technology (IT) and organizational…

Abstract

Purpose

The purpose of this paper is to aggregate previous research that adopts the resource‐based view (RBV) to examine whether information technology (IT) and organizational resources have significant effect on firm performance.

Design/methodology/approach

A framework that includes direct and indirect‐effect models is proposed. A meta‐analysis was conducted on 42 published empirical studies to examine how different factors in the RBV affect firm performance.

Findings

First, it was found that the mediated model that includes organizational capabilities as mediators between organizational resources and firm performance can better explain the value of IT than the direct‐effect model without organizational capabilities. Second, technology resources can improve efficiency performance but may not enhance financial performance directly. Third, internal capabilities affect performance but it is external capabilities that affect financial performance.

Research limitations/implications

The limitation of meta‐analysis is that findings are based on prior research conducted on different sources at different times. This may cause observation biases. Nonetheless, the large sample size can also increase the robust of the findings.

Practical implications

The findings indicate that companies should focus on how IT resources can be used to enhance their capabilities, which will result in better performance.

Social implications

The findings provide strong evidence that IT has contributed to both financial performance and organizational efficiency through strengthening organizational capabilities. The IT has been effectively used so far and the suspected productivity paradox does not exist.

Originality/value

The paper contributes to information management by increasing the theoretical and practical understanding of how IT resources affect organizational capabilities and firm performance. The findings provide valuable guidelines for future research on IT investment and firm performance.

Details

Industrial Management & Data Systems, vol. 110 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 12 November 2018

Moez Ltifi

This study is exploratory in nature. The purpose of this paper is to examine the intention to use smartphones by mobile users for m-services in a growing market. In fact…

Abstract

Purpose

This study is exploratory in nature. The purpose of this paper is to examine the intention to use smartphones by mobile users for m-services in a growing market. In fact, it empirically studies the influence of ubiquity and immersion in the virtual context on the perceived value (utilitarian and hedonic) of the mobile user’s experience. Moreover, it is an academic embarkation upon the examination of the effect of perceived value on the intension of using smartphones by mobile users for the m-services. Finally, it tests the mediating role of the perceived (utilitarian and hedonic) value between ubiquity/immersion and the intention to use smartphones for m-services.

Design/methodology/approach

The data are collected from a sample of 300 Tunisian students and analyzed using the structural equation modeling technique.

Findings

The results show that ubiquity and immersion positively influence the value perceived by mobile internet users. They also confirm that the perceived (utilitarian and hedonic) value positively affects the intensity of smartphone usage by mobile internet users for m-services and show the mediating role of the perceived (utilitarian and hedonic) value between ubiquity/immersion and the intention to use smartphones for m-services.

Practical implications

Companies in place focus on the importance of smartphone shopping by communicating about the comparative advantages of this type of purchase to make this option a possible choice in the future. The immersive dimension in the virtual context of commerce can be exploited as a factor of differentiation, at a time when commercial trafficking is intensifying; for example, immersive merchant sites, to enrich their particular utilitarian value with an equally hedonic value. The hedonic and utilitarian dimensions of the perceived value constitute a mediator and an important lever for the distributors within the framework of the m-commerce. Due to a genuine consideration of the availability and the possibility to carry out the service at any time and any place in view of the fact that it is perceived as being useful and compatible with the needs and way of life of the individuals’ intention, the use of smartphones for the m-served is explained by the lived values which are in turn explained by the ubiquity.

Originality/value

Despite the massive adoption of information and communication technology, especially the internet, in distribution and service delivery, very little research has focused on the intensity of use of smartphones by mobile internet users for m-services. This exploratory study is the first to test the effect of ubiquity and immersion in the virtual context on the perceived (utilitarian and hedonic) value of the mobile internet users’ experience as well as the effect of the perceived value on the intensity of use of smartphones by mobile internet users for m-services in the Tunisian context. Moreover, it puts under scrutiny the mediating effect of the perceived value in the determination of the intention to use smartphones by mobile users for the m-services in the Tunisian context.

Details

Management Decision, vol. 56 no. 11
Type: Research Article
ISSN: 0025-1747

Keywords

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