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Purpose – This chapter demonstrates the social organization practices evident in early childhood disputes in order to promote a greater understanding of the role of non-verbal, embodied actions within the dispute process. In doing so, this chapter offers insight into children's co-construction of disputes and has practical implications for early childhood teachers.

Methodology – Ethnomethodology (EM), conversation analysis (CA) and membership categorization analysis (MCA) are applied to the current study of children's disputes in order to offer insight into the sequences of social organization processes evident in children's disagreements.

Findings – This chapter presents a detailed analysis of the everyday disputes which four-year-old children engage in during their morning playtime at a primary school in Wales, UK. It reveals the children's use of physical gestures to support their verbal actions in order to maximize intersubjectivity between the participants. This joint understanding was necessary during the social organization process.

Practical implications – Managing children's physical disputes within an educational context is recognized as a very difficult aspect of a teacher's routine as the timing and level of intervention are so subjective (Bateman, 2011a). This chapter offers insight into the organization of physical disputes between young children, and so enables teachers to make an informed decision in their practice.

The purpose of this paper is to describe the development, implementation, delivery and evolution of a community-led, comprehensive, peer support service, including co-production approaches, peer support worker role development, outcomes, acceptability and lessons learnt over a five-year timeframe.

This case study presents a reflection on a charity’s peer support service development along with outcomes to highlight client progress.

Improvement in well-being as measured through the Warwick Edinburgh Mental Wellbeing Scale (WEMWBS) was evidenced along with demonstrating that the peer support service offers complementary support to Improving Access to Psychological Therapies (IAPT) services.

There was limited quantitative data, and that which existed was analysed on a service-wide basis as opposed to looking at individual components of the service.

This paper demonstrates the value of peer support provision as part of an overall primary care, community-based mental health service, including findings that suggest that for some individuals, where IAPT services did not help them as much, a peer-based service appeared to be more suitable.

The peer support service provided a complementary and alternative service to conventional primary care mental health services whilst offering individuals with lived experience to gain volunteering, employment and development opportunities.

Whilst peer support services have been well documented in the literature for clients experiencing serious mental illness, research on the use of such approaches in the management of common mental health difficulties including anxiety and depression is not as well established. The aim of this paper is to detail the experiences of a user-led charity in developing and delivering peer support services, including challenges encountered. Furthermore, this paper describes a peer support service that has been integrated with a co-existing low intensity IAPT service, reporting recovery rates for clients that have accessed both peer support and IAPT services.

Although retailing employs a large number of women, few reach the levels of middle management and still fewer reach the heady peaks of the upper echelons. Ten years after the implementation of the Sex Discrimination and Equal Opportunities Acts the Co‐operative College is unique in its appreciation of this wastage of talent, and to redress this imbalance a course has been set up, open to women only, to boost their management skills. Sue Sharples talked to Tina Lee, who set the course in motion.

Identifies a set of manufacturing data interfaces that could be standardized for the effective computer integration of the information required to operate an apparel manufacturing enterprise. The interfaces are called Application Protocols. Describes a method using pieces of information, referred to as Units of Functionality, as building blocks for designing Application Protocols.

The purpose of this paper is to explore how school-based drug education programmes in Australia have sought to reduce adolescent drug use.

Drawing on insights from Foucault's later works and writers on governmentality, the paper considers how, through the use of various technologies, techniques and strategies, students have been encouraged to problematise their understanding of self by way of a series of choices they are required to make in relation to recreational drug use.

Drugs are positioned as a key factor in the psychic and social well-being of youths insofar as their health and personal happiness is said to depend on the decisions they make concerning their use of drugs. In the process, moral and political objectives are met as students internalise norms, values and objectives consonant with a self-disciplined, self-governing society.

By bringing into question school-based drug education, a space is created for further discussions around this historically controversial strategy.

What is common to all school-based drug education programmes is that the problem is conceptualised in terms of individual and interpersonal deficiencies or inadequacies. Conceptualised thus, both the problem and the solution lay with the individual; it is the individual who must change.

The focus of this paper has not been on why school-based drug education is needed or how to improve it (the focus of most research on the subject), but rather on the methods employed to influence student use of recreational drugs. By identifying how school-based drug education has sought to shape student subjectivities, this paper has exposed specific moral and political dimensions of the project.

This paper sets out to present a practical approach to develop an effective customer loyalty program by incorporating competition and heterogeneity in customers' preferences, and by avoiding the pitfalls associated with different types of loyalty programs.

To illustrate the approach, the paper presents a case study of T&T Supermarkets in Canada to show how a retailer can develop a cost‐effective customer loyalty program to retain and reward loyal customers so as to increase shopping frequency and shopping expenditure. The approach consists of four major steps, which are explained in detail.

Most T&T shoppers split their shopping trips at T&T (for Asian groceries and other specialty items) and a major competitor (for Western items). This creates a unique opportunity for T&T to develop a loyalty program that is intended to entice its loyal shoppers to increase their shopping frequency and expenditure at T&T. A “hybrid” reward structure was recommended to address the fact that there are two major segments of customers who prefer different types of loyalty rewards.

In addition to avoiding some common pitfalls of various loyalty programs, this paper presents a practical approach to develop an effective customer loyalty program by incorporating competition and heterogeneity in customers' preferences.

Literature has numerous debates about the relation between emerging financial environmental, social, and governance (ESG) factors and financial performance with mixed results. The authors use a unique data set generated by big data analytics (from web-based data mining) for three environmental areas (water, land, and air) to test hypothesis in the extreme events (defined as those that are over/under ±2.58 multiplied by the standard deviation) have a high chance of predicting equity price movements within an window of −3/+10 days, respectively, prior to and after the event. The authors repeat the similar robustness study for a sample of 2018 and the results still holds. The authors interpret these findings to suggest that: (1) studies using continuously AI-generated data for ESG categories can have significant predictive power for extreme events; and (2) that such high correlations can be used to confirm the materiality of some ESG data. The authors conclude with noting limitation of this initial study, and present specific areas for future research.

Mixing corporate social responsibility (CSR) with the zoo will likely provoke debate and discourse beyond these pages. However, this chapter intends to use the convergence of this business philosophy with this business area to address the fragile perspectives of responsibe practices in controversial industries. From “oil” to the now more politically correct terminology of “energy,” many industries are trying to reinvent themselves and their missions in light of external pressures. Leisure-related services can also be included and none more so than the modern zoos (and aquariums) that have tinkered with image from family entertainment to conservationists in action. In the sector of visitor attractions, the long-standing issue of zoos and whether it is acceptable to retain animals for the entertainment of spectators have been addressed by the zoo industry itself and by the watchdog organizations alike.