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This study empirically examines the impact of quality effort orientation on the financial performance of certified Portuguese firms. The results of factor analysis revealed four quality efforts orientation factors. The results of cluster analysis revealed the existence of three distinct groups of firms with regard to quality efforts orientation and performance. The analysis of variance results revealed that firms with a quality efforts orientation focusing on the customer tends to outperform firms utilising other quality efforts orientation with regard to net profit after taxes.

“Business” services are those services provided for business customers. As a group, this sector has been the largest single division of the US service sector, comprising 25‐30 per cent of services as defined by the Department of Commerce over the 1982 to 1992 decade. A least squares analysis of cross‐sectional information indicated relative market share and revenue per employee were statistically significant components of profitability in this sector. States that focus on these factors may lend direction to the management of services, especially at the strategic level.

The British Food Journal is in no way concerned with politics, and as it would appear that the propositions put forward by Mr. CHAMBERLAIN are commonly regarded as constituting matter for political controversy instead of being looked upon as subjects for serious investigation and discussion entirely outside the field of politics, it would be an undesirable course and one likely to be misunderstood and, no doubt, misrepresented, were we to refer to the great question which is now before the country without plainly indicating at the outset that we have no intention of supporting or opposing any political party or any section of politicians. We believe Mr. CHAMBERLAIN'S suggestion that the subjects which he has brought forward should be discussed on a higher plane than on the muddy plane of party politics was a reasonable and proper suggestion which all men of sense who are not blinded by political bias should applaud and endeavour to adopt. We do not mean to say that problems of so complicated a character are capable of being accurately solved, in the present state of knowledge, by scientific methods other than actual experiment. They certainly cannot be solved by abstract discussions of a pseudo‐scientific character. The factors which enter into the problems of political economy are so numerous, so complex, and so little understood, that to endeavour to argue even on the basis of what are alleged by political economists to be well‐ascertained facts in the so‐called “dismal science” is to lay oneself open to the charge of theorising from insufficient data. HERBERT SPENCER has lucidly demonstrated the universality of this scientific crime. On comparatively simple subjects, in regard to which a man has no special knowledge, he will, if possessed of the quality known as common sense, generally decline to deliver oracular opinions; but, let a subject be sufficiently complex and let the data relating to it be few, obscure, and uncertain, then decisive opinions will be delivered by all and sundry,—and the more profound the ignorance the more decisive will be the expression of opinion.

Index by subjects, compiled by K.G.B. Bakewell covering the following journals: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

Compiled by K.G.B. Bakewell covering the following journals published by MCB University Press: Facilities Volumes 8‐18; Journal of Property Investment & Finance Volumes 8‐18; Property Management Volumes 8‐18; Structural Survey Volumes 8‐18.

The purpose of this paper is to identify and describe the reference works useful for finding written information on the North American Indian (that is, Indians presently and in the past living in what is now the United States and Canada).

FOR the student who has to choose a field of study in which to learn and exercise his bibliographic skills Sociology affords an interesting and attractive challenge. Indeed, to understand his chosen profession it must necessarily be placed within its social context. Most students at some stage of their development reflect on the social problems that beset the human situation, and some, as the mass media would have us believe, are anxious to remould the “sorry scheme of things” as represented by the existing social structure.

WITH the Pompey doldrum in mind, many misgivings were expressed about the Rothesay conference as the delegated gravy trains raced north to Glasgow. (Incidentally Sir Brian Robertson will find comfort in our belief that rail travel is the most satisfying way to attend conference with corridor exchanges and dining car badinage shortening the long haul).