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This paper aims to evaluate the effectiveness of a group‐based team leadership development workshop in achieving five objectives. The study is an intrinsic case study using qualitative, semi‐structured interviews. Participants recorded eight categories of shared common experience supporting effectiveness of the workshops in achieving five stated objectives. Interviews were conducted only once, following the workshop limiting the understanding of long‐term effects, and categories of experience were not returned to all participants for validation. Useful information for organizations and consultants involved in developing a multidisciplinary leadership team and maintaining the benefits of a group‐based approach. This study examines a unique case of an organizational development intervention in health care and provides practitioners with insight into the benefits and drawbacks of interpersonal, group‐based interventions.

The current piece summarizes five critical points about racism from the point of view of Black scholars and allies: (1) Black people are experiencing exhaustion from and physiological effects of racism, (2) racism extends far beyond police brutality and into most societal structures, (3) despite being the targets of racism, Black people are often blamed for their oppression and retaliated against for their response to it, (4) everyone must improve their awareness and knowledge (through both formal education and individual motivation) to fight racism and (5) anti-racist policies and accountability are key to enact structural reformation.

The first three of these points detail the depths of the problem from the perspectives of the authors and the final two lay out a call to action.

This viewpoint is the joint effort of 14 authors who provided a unified perspective.

This was one of the most original experiences the authors have had – working with 13 former/current students on joint perspectives about police brutality and racism more generally. The authors thank for the opportunity.

The study of markets encompasses a number of disciplines – including anthropology, economics, history, and sociology – and a larger number of theoretical frameworks (see Plattner, 1989; Reddy, 1984; Smelser & Swedberg, 1994). Despite this disciplinary and theoretical diversity, scholarship on markets tends toward either realist or constructionist accounts (Dobbin, 1994; Dowd & Dobbin, forthcoming).¹ Realist accounts treat markets as extant arenas that mostly (or should) conform to a singular ideal-type. Realists thus take the existence of markets as given and examine factors that supposedly shape all markets in a similar fashion. When explaining market outcomes, they tout such factors as competition, demand, and technology; moreover, they can treat the impact of these factors as little influenced by context. Constructionist accounts treat markets as emergent arenas that result in a remarkable variety of types. They problematize the existence of markets and examine how contextual factors contribute to this variety. When explaining market outcomes, some show that social relations and/or cultural assumptions found in a particular setting can qualify the impact of competition (Uzzi, 1997), demand (Peiss, 1998), and technology (Fischer, 1992). Constructionists thus stress the contingent, rather than universal, processes that shape markets.

Despite the significance of tour guiding and interpreting in the tourism system, relevant research is lacking in both depth and breadth. Current scholarly work tends to ignore tour guides’ self-expectations and assumes they are altruistic mediators who carry out their tasks without question. Considering tourism intermediaries are rational individuals who attempt to maximize their own benefits, the purpose of this paper is to situate tour guiding and interpreting practices in a larger political and social context, to explore the external and intrapersonal factors that might influence the content and approaches of interpreting Chinese communist heritage.

Considering tourism intermediaries are rational individuals who attempt to maximize their own benefits, this study situates tour guiding and interpreting practices in a larger political and social context, to explore the external and intrapersonal factors that might influence the content and approaches of interpreting Chinese communist heritage.

The study reveals that institutional arrangements, environmental settings, characteristics of tourists and tourist-intermediary onsite interactions can have salient repercussions on intermediaries’ job skills, career attitudes and orientation, and self-perceived roles, and further shape their way of interpreting the past. Several managerial implications regarding enhancing the effectiveness of tour guiding and interpreting are also discussed.

It is mentioned above. The Chinese government has invested enormously in red tourism to achieve a political end. In reality, however, there are always gaps between official narratives and actual interpretation. To lessen such deviation, efforts are needed to understand the dynamics of tour guiding practices. Anchoring interpretation and guiding practices in a broader political, social, and economic context, this paper attempts to improve the static research by comparing two major types of intermediaries, site interpreter and tour guide, with regard to the content of, and approach to their interpretation of red heritage. It provides an in-depth insight into the meaning-making process of the communist heritage tourism in China.

School transitions have long been associated with drops in academic motivation. Literature is reviewed on both the transition from elementary school to middle school and the transition from middle school to high school, showing how changes in school context, combined with developmental changes in the child, may lead to either positive or negative changes in academic motivation. We summarize literature on school transitions for American youth in general as well as the limited literature on these transitions and their motivational consequences among African American youth. Contextual changes that occur with school transitions (e.g., race composition of schools and classrooms) co-occur with youths’ growing awareness of race, influencing the identity development and academic motivation of African American youth through several mechanisms. Three such mechanisms are discussed in detail. Race and gender academic stereotypes have the potential to shape youths’ self-perceptions, values, and goals. Racial discrimination occurs both at an institutional level (e.g., differences in school quality that place African American youth at a disadvantage) and at a personal level (e.g., a teacher’s failure to recommend a high-achieving Black child for an honors class). Racial identity can serve both as a protective factor and as a risk factor. Suggestions for future research include a closer study of specific aspects of school contexts that shape motivation, the role of families, ways in which school policies and pedagogical practices affect transition experiences, and the examination of ways in which school transitions are opportunities for fresh starts and positive change in African American youth.

Education is essential, reading is fundamental, and education is freedom. These are not just hollow clichés, but truisms, probably more so today than ever. Education is freedom, in author's opinion, genuinely reflects the lives of Blacks in this society. The author believes there is no more noble profession than being a dedicated educator but given its current relatively modest status, lives such as Douglass' can emphasize to present and future educators how important their dedication is to the liberation of our youth, particularly youth who are subjugated and possibly experience special needs. The structural obstructions in this society are very real, but the author found the greatest obstacles were psychological, e.g., learning to reject the stereotypes and to pursue her goals, despite the subtle as well as explicit efforts to sabotage. The author shares her early development, which helped shape some personal strategies especially helpful for remaining on course. The author learned the important role of love and passion to enhance her work. The author learned to minimize the negativity, to recruit assistance as needed, to enjoy her students, and to grasp opportunities that presented itself. The author also learned to seek and appreciate the many valuable sources of goodness. Most of the author's battles were within rather than against perceived adversaries, but author did learn to take a stand when external forces appeared to jeopardize the essence of her educational purpose and the constituency, the author was most committed to serve.

Means, medians and SD for available socio‐economic status (SES) black‐white differences are here substituted for those of IQ in a between‐groups model published by the author over a decade ago. The goodness of fit of the SES variables used is compared with that for the earlier IQ data. Even when SES variables are relatively successful this can be viewed as additional evidence of the importance of IQ differences to black‐white differences in delinquency.

Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by clinicians, patients and organizations fail to achieve that aim. This paper aims to take a paradox-based perspective to explore five specific tensions that emerge from this shift and provides implications for patient experience research and practice.

This paper uses a conceptual approach that synthesizes literature in health services and administration, organizational behavior, services marketing and management and service operations to illuminate five patient experience tensions and explore mitigation strategies.

The paper makes three key contributions. First, it identifies five tensions that result from the shift to more patient-centered care: patient focus vs employee focus, provider incentives vs provider motivations, care customization vs standardization, patient workload vs organizational workload and service recovery vs organizational risk. Second, it highlights multiple theories that provide insight into the existence of the tensions and how they may be navigated. Third, specific organizational practices that engage the tensions and associated examples of leading organizations are identified. Relevant measures for research and practice are also suggested.

The authors develop a novel analysis of five persistent tensions facing healthcare organizations as a result of a shift to a more consumer-driven, patient-centered approach to care. The authors detail each tension, discuss an existing theory from organizational behavior or services marketing that helps make sense of the tension, suggest potential solutions for managing or resolving the tension and provide representative case illustrations and useful measures.

Despite long-standing evidence that the use of exclusionary discipline practices is both ineffective and even potentially harmful, these policies continue to be used in educational settings across the country. In this chapter, we discuss the problems associated with exclusionary discipline, with an emphasis on zero tolerance approaches. We begin our discussion with a brief history of the origin of zero tolerance policies, a presentation of data that contradict the effectiveness of such policies, and examples of the continued and egregious application of this exclusionary approach. We discuss problems of disproportionality associated with the use of zero tolerance policies, including how this approach exacerbates learning problems for students with and at risk for disabilities, especially if that risk is related to emotional and behavioral disorders (EBD). We conclude by offering alternatives to a zero tolerance approach in the form of positive and preventative approaches for improving student behavior across various levels of intensity within a tiered system of support framework.