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Article
Publication date: 13 February 2017

Elan Sasson, Gilad Ravid and Nava Pliskin

Although acknowledged as a principal dimension in the context of text mining, time has yet to be formally incorporated into the process of visually representing the…

Abstract

Purpose

Although acknowledged as a principal dimension in the context of text mining, time has yet to be formally incorporated into the process of visually representing the relationships between keywords in a knowledge domain. This paper aims to develop and validate the feasibility of adding temporal knowledge to a concept map via pair-wise temporal analysis (PTA).

Design/methodology/approach

The paper presents a temporal trend detection algorithm – vector space model – designed to use objective quantitative pair-wise temporal operators to automatically detect co-occurring hot concepts. This PTA approach is demonstrated and validated without loss of generality for a spectrum of information technologies.

Findings

The rigorous validation study shows that the resulting temporal assessments are highly correlated with subjective assessments of experts (n = 136), exhibiting substantial reliability-of-agreement measures and average predictive validity above 85 per cent.

Practical implications

Using massive amounts of textual documents available on the Web to first generate a concept map and then add temporal knowledge, the contribution of this work is emphasized and magnified against the current growing attention to big data analytics.

Originality/value

This paper proposes a novel knowledge discovery method to improve a text-based concept map (i.e. semantic graph) via detection and representation of temporal relationships. The originality and value of the proposed method is highlighted in comparison to other knowledge discovery methods.

Details

Journal of Knowledge Management, vol. 21 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

Book part
Publication date: 4 May 2021

Ashita Aggarwal

Customer experience management is the managing of customer interactions, feelings and emotions at every touchpoint. These interactions and feelings define the customer's…

Abstract

Customer experience management is the managing of customer interactions, feelings and emotions at every touchpoint. These interactions and feelings define the customer's future behaviour and perceptions about the offering. Companies can use these touchpoint interactions as a source of competitive advantage. Companies can embark on a journey of experience management by understanding needs and insights about customer's behaviour. These are gathered through interactions, observations and structured surveys. Such feedback from customers is called Voice of Customer (VoC). Another source of understanding customers is employees who are involved in these interactions and also product and service delivery. Understanding employees is equally important. Companies need to even collate their feedback regarding problems in delivery and servicing, customers' expectations versus perceptions. Organisations committed to creating superior customer experience invest in tools like surveys, employee interactions both in formal and informal context to gather voice of the employee (VoE). Finally, both VoC and VoE have to be evaluated in a business context to define processes and measure the effectiveness of these processes. The voice of the process or VoP helps to understand the difference between customer perceptions and process performance. It gives an estimate of error and suggests methods for improving process efficiency.

This chapter explains the three essential ingredients that go into experience management, the tools used to collect information and how can these be used to design a superior and fulfilling experience for customers.

Article
Publication date: 1 February 1985

SEAN PHILLIPS

For the Republic of Ireland, as for most European countries, the period since the Second World War has been one of growth and expansion in higher education. This has…

Abstract

For the Republic of Ireland, as for most European countries, the period since the Second World War has been one of growth and expansion in higher education. This has resulted partly from a growing population of young people and partly from the demand for trained manpower in response to increasing industrialisation and technological change. Total enrolment in all sectors of higher education trebled from 15,000 in 1950 to more than 45,000 in 1983, and during the same period the number of students in the universities rose from 8,000 to 27,000. The rapid increase in enrolments led to the appointment of a Commission on Higher Education which reported in 1967. Many of its recommendations have been overtaken by subsequent developments, but two central themes were that increased state investment in higher education was a precondition of social and economic progress, and that the growing demand for higher education was so large and so diverse that new institutions should be established to cope with it. Accordingly, in addition to expansion in virtually all the existing universities and colleges, two new national institutes of higher education have been established since 1970, together with nine regional technical colleges, in which the emphasis is on courses in the applied sciences and technological and business studies. As far as state investment in higher education is concerned, around 80% of the financial provision for almost all the institutions is derived from state funds. The distribution of these funds to the universities and national institutes of higher education is one of the functions of the Higher Education Authority, a body established in 1968 on the recommendation of the Commission, and whose other functions include the continuous review of the need for and provision of higher education, and the coordination of financial planning and development.

Details

Library Review, vol. 34 no. 2
Type: Research Article
ISSN: 0024-2535

Article
Publication date: 16 December 2021

Bishwajit Nayak, Som Sekhar Bhattacharyya, Saurabh Kumar and Rohan Kumar Jumnani

The purpose of this study is to identify the major factors influencing the adoption of health-care wearables in generation Z (Gen Z) customers in India. A conceptual…

Abstract

Purpose

The purpose of this study is to identify the major factors influencing the adoption of health-care wearables in generation Z (Gen Z) customers in India. A conceptual framework using push pull and mooring (PPM) adoption theory was developed.

Design/methodology/approach

Data was collected from 208 Gen Z customers based on 5 constructs related to the adoption of health-care wearables. Confirmatory factor analysis and structural equation modelling was used to analyse the responses. The mediation paths were analysed using bootstrapping method and examination of the standardized direct and indirect effects in the model.

Findings

The study results indicated that the antecedent factors consisted of push (real-time health information availability), pull (normative environment) and mooring (decision self-efficacy) factors. The mooring factor (MOOR) was related to the push factor but not the pull factor. The MOOR, in turn, was related to the switching intention of Gen Z customers for health wearables adoption.

Research limitations/implications

The research study extended the literature related to the PPM theory in the context of the adoption of health wearables among Gen Z customers in India.

Practical implications

The study outcome would enable managers working in health wearable organizations to understand consumer behaviour towards health wearables.

Social implications

The use of health wearables among Gen Z individuals would lead to future generations adopting a healthy lifestyle resulting in an effective workforce and better economy.

Originality/value

This was one of the few studies which have explored the PPM theory to explore the factors for the adoption of health wearables among Gen Z customers in India.

Details

Journal of Information, Communication and Ethics in Society, vol. 20 no. 1
Type: Research Article
ISSN: 1477-996X

Keywords

Article
Publication date: 5 June 2017

Timothy Hyungsoo Jung and M. Claudia tom Dieck

This paper aims to propose a value co-creation framework through examining the opportunities of implementing augmented reality, virtual reality and 3D printing into the…

5673

Abstract

Purpose

This paper aims to propose a value co-creation framework through examining the opportunities of implementing augmented reality, virtual reality and 3D printing into the visitor experience at cultural heritage places.

Design/methodology/approach

This study proposes the conceptual model of value co-creation using a case-study approach by presenting some cases of a cultural heritage place in the UK.

Findings

The findings of this study suggest that the effective use of multiple technologies in the context of cultural heritage places contributes to the co-creation of value for both cultural heritage organisations and also for visitors’ pre-visit, onsite and post-visit experience. Businesses can benefit from increased spending, intention to return and positive word-of-mouth, while visitors receive a personalised, educational, memorable and interactive experience.

Practical implications

Cultural heritage places have to find new ways to survive increasingly fierce competition. Using technology and the concept of value co-creation can prove to be a valuable concept in an attempt to attract new target markets, enhance visitors’ experience, create positive word-of-mouth and revisit intentions.

Originality/value

Recently, increased importance has been placed on the co-creation of value to account for consumers' interest in playing some part in the development of services and products. This study takes a holistic approach using augmented reality, virtual reality and 3D printing from a value co-creation perspective.

Details

Journal of Place Management and Development, vol. 10 no. 2
Type: Research Article
ISSN: 1753-8335

Keywords

Article
Publication date: 24 January 2022

Guilherme Tortorella, Tarcisio Abreu Saurin, Flavio Sanson Fogliatto, Diego Tlapa, José Moyano-Fuentes, Paolo Gaiardelli, Zahra Seyedghorban, Roberto Vassolo, Alejandro Francisco Mac Cawley, Vijaya Sunder M, V. Raja Sreedharan, Santiago Alfredo Sena and Friedrich Franz Forstner

In this paper, the authors examine the impact of Industry 4.0 (I4.0) technologies on the relationship between total productive maintenance (TPM) practices and maintenance…

Abstract

Purpose

In this paper, the authors examine the impact of Industry 4.0 (I4.0) technologies on the relationship between total productive maintenance (TPM) practices and maintenance performance.

Design/methodology/approach

Data collection was carried out through a multinational survey with 318 respondents from different manufacturing companies located in 15 countries. Multivariate data techniques were applied to analyze the collected data. Diffusion of innovations theory (DIT) was the adopted theoretical lens for our research.

Findings

The authors’ findings indicate that I4.0 technologies that aim to process information to support decision-making and action-taking directly affect maintenance performance. Technologies oriented to sensing and communicating data among machines, people, and products seem to moderate the relationship between TPM practices and maintenance performance. However, the extent of such moderation varies according to the practices involved, sometimes leading to negative effects.

Originality/value

With the advances of I4.0, there is an expectation that several maintenance practices and performance may be affected. Our study provides empirical evidence of these relationships, unveiling the role of I4.0 for maintenance performance improvement.

Details

Journal of Manufacturing Technology Management, vol. 33 no. 3
Type: Research Article
ISSN: 1741-038X

Keywords

Content available
Article
Publication date: 2 December 2020

Priyakrushna Mohanty, Azizul Hassan and Erdogan Ekis

This paper aims to understand the various facets of augmented reality (AR) and to explore its prospects for supporting the relaunch of the tourism sector post-COVID-19 in…

5001

Abstract

Purpose

This paper aims to understand the various facets of augmented reality (AR) and to explore its prospects for supporting the relaunch of the tourism sector post-COVID-19 in accordance with the guidelines set out by WHO and UNWTO.

Design/methodology/approach

This study falls into the category of exploratory research. It is based on a systematic review of secondary data. Thematic content analysis has been adopted to trace out the various ways in which AR can be an aid in overcoming challenges in the relaunch of tourism after the pandemic.

Findings

It was found that norms such as social distancing and lower mobility are going to be followed even after the COVID-19. Therefore, there will be a great demand for mobile and Web-based AR to not only ensure tourist safety but also to create unique, accessible, personalized, context-specific, deep and memorable experiences.

Practical implications

Apart from its academic contribution to the existing body of knowledge, this work can assist various tourism DMOs and policymakers to devise futuristic policies for AR-driven tourism management and development.

Originality/value

The COVID-19 pandemic is unprecedented and never seen before. In this context, this study establishes its novelty by exclusively focusing on the aspects of AR that can support the relaunch of tourism post-pandemic.

Details

Worldwide Hospitality and Tourism Themes, vol. 12 no. 6
Type: Research Article
ISSN: 1755-4217

Keywords

Abstract

Details

Ecologically-compatible Urban Planning
Type: Book
ISBN: 978-1-78973-783-7

Article
Publication date: 17 October 2016

Xianglong Kong, Wenqi Wu, Lilian Zhang, Xiaofeng He and Yujie Wang

This paper aims to present a method for improving the performance of the visual-inertial navigation system (VINS) by using a bio-inspired polarized light compass.

Abstract

Purpose

This paper aims to present a method for improving the performance of the visual-inertial navigation system (VINS) by using a bio-inspired polarized light compass.

Design/methodology/approach

The measurement model of each sensor module is derived, and a robust stochastic cloning extended Kalman filter (RSC-EKF) is implemented for data fusion. This fusion framework can not only handle multiple relative and absolute measurements, but can also deal with outliers, sensor outages of each measurement module.

Findings

The paper tests the approach on data sets acquired by a land vehicle moving in different environments and compares its performance against other methods. The results demonstrate the effectiveness of the proposed method for reducing the error growth of the VINS in the long run.

Originality/value

The main contribution of this paper lies in the design/implementation of the RSC-EKF for incorporating the homemade polarized light compass into visual-inertial navigation pipeline. The real-world tests in different environments demonstrate the effectiveness and feasibility of the proposed approach.

Details

Industrial Robot: An International Journal, vol. 43 no. 6
Type: Research Article
ISSN: 0143-991X

Keywords

Article
Publication date: 22 November 2011

Ahmad A. Alzahrani, Seng W. Loke and Hongen Lu

The purpose of this paper is to investigate the related issues of physical annotation systems and also to study their historical development. Moreover, the paper provides…

1344

Abstract

Purpose

The purpose of this paper is to investigate the related issues of physical annotation systems and also to study their historical development. Moreover, the paper provides a taxonomy of physical annotation systems, including augmented reality systems and concludes with future challenges concerning such systems.

Design/methodology/approach

The authors first provide a review and a comparison of existing physical annotation systems. The authors' classification of the physical annotation systems is based on the capabilities they provide.

Findings

Physical annotation systems evolve as technology progresses. However, there are issues such as cognitive overload, trust, transient associations, and integrating of social networking with physical annotations.

Research limitations/implications

As technology develops, physical annotations will become increasingly important in daily life. Hence, there are important research issues to address with regards to physical annotation systems.

Practical implications

New better physical annotation systems are needed, which will change the way we do things in life, including personal memory, tourism, commerce, security, games, traffic management, entertainment and health.

Social implications

Physical annotation systems will affect the relationships between people, between people and places and between people and things. There is a potential shift in the way people view the physical world, not only as what we see but as what we see through the devices we carry.

Originality/value

The paper is an original review of physical annotation systems; there does not seem to be many such reviews on this area. The paper presents a set of future challenges regarding such systems.

Details

International Journal of Pervasive Computing and Communications, vol. 7 no. 4
Type: Research Article
ISSN: 1742-7371

Keywords

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