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Article
Publication date: 13 September 2011

Zhong Zhou and Zhigao Chen

Based on definition and characteristic analysis, this paper seeks to propose a formation mechanism of knowledge rigidity, which is constituted by the effects of three

Abstract

Purpose

Based on definition and characteristic analysis, this paper seeks to propose a formation mechanism of knowledge rigidity, which is constituted by the effects of three precipitating factors: time‐effectiveness of knowledge, reinforcing effectiveness, and sunk cost effect in knowledge selection mechanism.

Design/methodology/approach

By presenting knowledge time‐effectiveness model, reinforcing effectiveness model, and knowledge selection mechanism, the paper theoretically analyzes firms' rigid behavior of knowledge application. Theories of increasing returns and sunk cost are introduced to explain the formation process of knowledge rigidity in firms. Two cases are presented to analyze the knowledge rigidity in industrial firms basing on the proposed models and mechanism.

Findings

First, the lifecycle of knowledge rigidity is dynamically defined by knowledge time‐effectiveness. Second, the degree of rigidity and firm's dependence on specific knowledge are enhanced by reinforcing effectiveness during the process of application. At the end of the life cycle, the sunk cost mainly hinders a firm's decision making to replace ineffective knowledge.

Research limitations/implications

Quantitative research is needed to further explore the formation mechanism of knowledge rigidity and to present operational approaches for practitioners. The proposed models and mechanism are useful for understanding the knowledge rigidity and analyzing its formation mechanism in firms.

Practical implications

This paper provides theoretical support to realize knowledge rigidity in KM practice. Three indicators were proposed to evaluate the rigidity and action suggestions were given to help control knowledge rigidity in firms.

Originality/value

Causal analysis models and a formation mechanism are proposed to show how knowledge rigidity forms.

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Article
Publication date: 1 October 2006

Sara Värlander and Ali Yakhlef

The purpose of this paper is to explore the interplay of the internet and the spatial designs of the bricks‐and‐mortar contexts within which face‐to‐face services are provided.

Abstract

Purpose

The purpose of this paper is to explore the interplay of the internet and the spatial designs of the bricks‐and‐mortar contexts within which face‐to‐face services are provided.

Design/methodology/approach

Focuses on the travel, the banking and book‐selling industries; the methods involve interviews, observation and visual material of the new physical spaces within which customer‐sales representatives interact face‐to‐face.

Findings

The internet has not reduced the importance of physical space; on the opposite, this study argues, it has revalorised and emphasized the significance of space.

Research limitations/implications

The study's explorative nature does not allow for generalization. Whereas space and time are traditionally regarded as contextual factors, this study recognizes their dynamic nature, regarding spacing and timing as economic phenomena. However, further studies may seek to establish more thoroughly such economic effects.

Practical implications

Changes in spatial layouts of a work place leads to novel spatial practices, which require new personnel competencies. For example, employees' more intimate interactions with customers entail new demands on employees' interpersonal skills and competence. By the same token, new metrics are required for measuring the performance and efficiency of employees.

Originality/value

Highlights the relationship among new technologies, changes in the nature of face‐to‐face services, spatial layouts, and change in time orientation, namely a change from time effectiveness towards interaction effectiveness.

Details

International Journal of Retail & Distribution Management, vol. 34 no. 10
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 March 2005

Arun Kumar, Linet Ozdamar and Chai Peng Ng

The rising operating cost of providing healthcare is of concern to health care providers. As such, measurement of procurement performance will enable competitive advantage…

Abstract

Purpose

The rising operating cost of providing healthcare is of concern to health care providers. As such, measurement of procurement performance will enable competitive advantage and provide a framework for continuous improvement. The objective of this paper is to develop a procurement performance measurement system.

Design/methodology/approach

The paper reviews the existing literature in procurement performance measurement to identify the key areas of purchasing performance. By studying the three components in the supply chain collectively with the resources, procedures and output, a model is been developed. Additionally, a balanced scorecard is proposed by establishing a set of generic measures and six perspectives. A case study conducted at the Singapore Hospital applies the conceptual model to describe the purchasing department and the activities within and outside the department.

Findings

The results indicate that the material management department has already made a good start in measuring the procurement process through the implementation of the balanced scorecard.

Research limitations/implications

There are many data that are collected but not properly collated and utilized. Areas lacking measurement include cycle time of delivery, order processing time, effectiveness, efficiency and reliability. Though a lot of hard work was involved, the advantages of establishing a measurement system outweigh the costs and efforts involved in its implementation.

Practical implications

Results of balanced scorecard measurements provide decision‐makers with critical information on efficiency and effectiveness of the purchasing department's work.

Originality/value

The measurement model developed could be used for any hospital procurement system.

Details

International Journal of Health Care Quality Assurance, vol. 18 no. 2
Type: Research Article
ISSN: 0952-6862

Keywords

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Article
Publication date: 24 February 2020

Taqwa Hariguna, Ade Maharini Adiandari and Athapol Ruangkanjanases

The purpose of this study is to examine the role of trust and perceived value (PV) in customer intentions to adopt mobile money application (MMA) services. Trust and PV…

Abstract

Purpose

The purpose of this study is to examine the role of trust and perceived value (PV) in customer intentions to adopt mobile money application (MMA) services. Trust and PV were broken down into various dimensions. This study investigated the two-component base trusts, namely, economic and service, and also PV as an antecedent.

Design/methodology/approach

This study involved 402 respondents selected through the interception and online survey approach and had five hypotheses. The structural equation model was used to test the hypothesis of this study.

Findings

The findings showed that the PV was related to the customer’s intention to use MMA services and economy-based trust. Trust in service providers and economic-based trust were positively related to customer intentions to use MMA services.

Research limitations/implications

Although the concept of MMA has been explored in several literatures, the role of trust and PV in the use of MMA has not been of much concern among researchers. In addition, this study described PV as a construction with five supporting dimensions. The current literature showed that the integration of PV with construct trust was still lacking in attention from researchers especially the study of MMA.

Practical implications

For practitioners, these findings confirmed that MMA service providers need to convince customers of protection to money and personal information. Also, providers need to ensure that the use of MMA provides cost and time effectiveness. Besides, it is important to ensure the services provided to customers are the fastest way to carry out financial transactions, in this case, including payment and retail purchases. This finding also showed that PV related to MMA services needs to be studied from a customer perspective, focusing on four aspects of ethics, playfulness, customer return of investment and excellent service. Therefore, handling PV in these services requires specific strategies to deal with these various aspects.

Originality/value

This study integrated two dimensions of trust, thus economic trust and service trust, the authors also integrated dimension of PV as the antecedent of two dimensions of trust, to understand the dimension of intention use MMA.

Details

International Journal of Web Information Systems, vol. 16 no. 3
Type: Research Article
ISSN: 1744-0084

Keywords

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Article
Publication date: 1 August 1995

D.W. Jung, D.J. Yoo and D.Y. Yang

In the present work a rigid‐plastic finite elementformulation using a dynamic explicit time integration scheme isproposed for numerical analysis of sheet metal…

Abstract

In the present work a rigid‐plastic finite element formulation using a dynamic explicit time integration scheme is proposed for numerical analysis of sheet metal forming processes. The rigid‐plastic finite element method, based on membrane elements, has long been employed as a useful numerical technique for the analysis of sheet metal forming because of its time effectiveness. The explicit scheme, in general, is based on the elastic‐plastic modelling of material requiring large computation time. The resort to rigid‐plastic modelling would improve the computational efficiency, but this involves new points of consideration such as zero energy mode instability. A damping scheme is proposed in order to achieve a stable solution procedure in dynamic sheet forming problems. In order to improve the drawbacks of the conventional membrane elements, BEAM (abbreviated from Bending Energy Augmented Membrane) elements, are employed. Rotational damping and spring about the drilling direction are introduced to prevent a zero energy mode. The lumping scheme is employed for the diagonal mass matrix and linearizing dynamic formulation. A contact scheme is developed by combining the skew boundary condition and a direct trial‐and‐error method. Computations are carried out for analysis of complicated sheet metal forming processes such as forming of an oilpan and a front fender. The numerical results of explicit analysis are compared with the implicit results, with good agreement, and it is shown that the explicit scheme requires much shorter computational times, especially when the problem becomes more complicated. It is thus shown that the proposed dynamic explicit rigid‐plastic finite element enables an effective computation for complicated sheet metal processes.

Details

Engineering Computations, vol. 12 no. 8
Type: Research Article
ISSN: 0264-4401

Keywords

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Article
Publication date: 4 July 2020

Jemima Antwiwaa Ottou, Bernard Kofi Baiden and Gabriel Nani

Project management tools and techniques have been widely adopted in the construction industry; however, its combination with Six Sigma and application in construction…

Abstract

Purpose

Project management tools and techniques have been widely adopted in the construction industry; however, its combination with Six Sigma and application in construction procurement has not been widely researched. This paper explores the use of Six Sigma Project Procurement (SSPP) and its potential applications in public sector construction procurement.

Design/methodology/approach

The role of Six Sigma and project management in construction is critically evaluated using three case studies to demonstrate their application in public procurement.

Findings

The use of SSPP by public sector organisations creates efficient and effective construction procurement processes by addressing delays. The proposed timelines for competitive tendering in the Ghanaian Public Procurement Manual are not realistic.

Research limitations/implications

This paper contributes to and broadens the limited body of evidence and knowledge of applying SSPP to public procurement processes and identifies areas for further research.

Practical implications

Project management will continue to expand in the global construction industry. However, what will eventually determine if SSPP is embraced by public sector construction depends on the leadership and success of its execution. The application of SSPP to public construction procurement will address delays and lead to significant time reduction of the process. This will eliminate the major issue (delay) accounting for deficiencies in the process.

Originality/value

The paper yields immense value to construction project management researchers and practitioners, especially in the public sector. It recommends the inclusion of Six Sigma to promote focus on actual instead of perceived problems and advocates for decisions-making based on facts which will ensure continuous improvement.

Details

International Journal of Quality & Reliability Management, vol. 38 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 3 October 2017

Maria Vincenza Ciasullo, Silvia Cosimato, Matteo Gaeta and Rocco Palumbo

This paper reports a study that compares two different team-building approaches. The first one is the traditional top-down management approach. The second one is a hybrid…

Abstract

Purpose

This paper reports a study that compares two different team-building approaches. The first one is the traditional top-down management approach. The second one is a hybrid bottom-up approach based on the consensus model. The aim of this paper is to determine which of the two approaches is the most effective across a number of performance measurements.

Design/methodology/approach

A case study is presented using data collected and analysed from a small family-owned vehicle maintenance firm. A mixed methods approach to data collection is utilized, including participant observation, focus groups, survey questionnaires and organizational performance reports. A convenience sample of eight routine maintenance jobs was selected for team performance comparison purposes. The measures used for comparing the two team approaches were lead time, customer satisfaction ratings and employees’ satisfaction ratings.

Findings

The teams assembled using the consensus approach performed better than those selected using the traditional top-down approach across all three performance measures, i.e. the jobs were completed faster and both customers and employees were more satisfied.

Research limitations/implications

This is an exploratory case study limited to one small family-owned business and, as such, findings may not be generalizable.

Practical implications

As an alternative to manager selected work teams, managers should involve and empower employees to select their own teams. This has the potential to offer benefits for both customers and employees of faster delivery times and increase satisfaction, as well as increase productivity for the firm.

Originality/value

This is the first field study to compare the performance of a hybrid, bottom-up approach to team building with the performance of a more traditional management, top-down approach to team building. It paves the way for a wider study to be conducted in the future to test the findings’ generalizability.

Details

Team Performance Management: An International Journal, vol. 23 no. 7/8
Type: Research Article
ISSN: 1352-7592

Keywords

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Article
Publication date: 1 August 2000

Tricia Vilkinas

Robert Quinn’s competing values framework identified eight managerial roles that managers must display if they are to be effective. The eight roles are innovator, broker…

Abstract

Robert Quinn’s competing values framework identified eight managerial roles that managers must display if they are to be effective. The eight roles are innovator, broker, producer, director, co‐ordinator, monitor, facilitator and mentor. In this study 509 managers, 127 of whom were females, responded to a survey exploring the extent to which they displayed each of Quinn’s managerial roles. Each managers’ staff were asked to respond to the questionnaire. When the gender of the managers and that of their significant others (staff, peers and boss) was taken into account there was no significant difference reported in the extent to which the eight roles were displayed nor the effectiveness level of male and female managers. The results of this study indicate that the gender of the manager does not impact on how they are perceived by their significant others. Rather it is how effective they are as managers that determines their significant others’ perceptions.

Details

Women in Management Review, vol. 15 no. 5/6
Type: Research Article
ISSN: 0964-9425

Keywords

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Article
Publication date: 1 August 2006

S.C.L. Koh and K.H. Tan

The purpose of this research is to propose an approach for discovering operational intelligence and knowledge mapping in a supply network with uncertainty.

Abstract

Purpose

The purpose of this research is to propose an approach for discovering operational intelligence and knowledge mapping in a supply network with uncertainty.

Design/methodology/approach

Knowledge mapping and handbook techniques are used. TAPS software is used to model a supply network with uncertainty and to discover operational intelligence in a supply network.

Findings

Knowledge management is inadequate for managing a supply network with uncertainty. Knowledge mapping is proposed, but it needs to be assisted by operational intelligence.

Practical implications

iTAPS provides managers with an ability to visualise the operational intelligence for a given objective, and to identify the likely effects on implementing a particular tool or technique in a supply network.

Originality/value

A new approach – called the “intelligence handbook” is proposed to discover operational intelligence in order to map knowledge in a supply network with uncertainty.

Details

Journal of Manufacturing Technology Management, vol. 17 no. 6
Type: Research Article
ISSN: 1741-038X

Keywords

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Article
Publication date: 18 January 2013

Árni Halldórsson and Martin Svanberg

The aim of this research paper is to explain how principles of supply chain management (SCM) provide important conditions for the production, accessibility and use of…

Abstract

Purpose

The aim of this research paper is to explain how principles of supply chain management (SCM) provide important conditions for the production, accessibility and use of energy, from the point of origin to the point of consumption.

Design/methodology/approach

The paper identifies three distinct trajectories in which the interplay between energy and SCM can release potential for research and practice.

Findings

Energy resources are vital to power industrial processes in manufacturing and logistics, while their use is also a major contributor to carbon emissions. The integrative nature of SCM provides conditions for improvement in use and accessibility of energy, and can facilitate the transition in which fossil fuels are replaced with a system of supply and conversion of renewable energy. These opportunities are highlighted by developing a set of three trajectories, which range from a true supply chain perspective on the energy sector, to an up‐stream and down‐stream perspective, respectively.

Research limitations/implications

The impact of energy resources on carbon emissions makes them important units of analysis in further SCM research. Future research must acknowledge the variety in the nature of energy resources, and provide frameworks that are able to address the particular features of these.

Practical implications

Supply chain strategists must assess how energy use, efficiency, dependency and accessibility influence operations, both internally and externally in the supply chain. Logistics flows are powered by energy. As a considerable portion of carbon emissions created by supply chain operations is energy related, energy must be seen as a means towards achievement of environmental sustainability.

Social implications

Understanding the relationship between energy and SCM will help managers to address environmental sustainability.

Originality/value

This is a timely topic of a cross‐disciplinary nature that has only been addressed to a limited extent by SCM so far. The topic is relevant to a large group of problem owners: supply chain strategists of companies where energy use, efficiency, dependency and security is an issue, and where operations processes have an impact on carbon emissions; for the energy sector, that needs to sustain a steady supply of energy, and increase accessibility to renewable energy sources that can replace fossil fuel; for policy makers, where energy dependency and security at a national level is an issue.

Details

Supply Chain Management: An International Journal, vol. 18 no. 1
Type: Research Article
ISSN: 1359-8546

Keywords

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