Search results

1 – 10 of 402
Article
Publication date: 1 August 2002

Pawan Budhwar, Andy Crane, Annette Davies, Rick Delbridge, Tim Edwards, Mahmoud Ezzamel, Lloyd Harris, Emmanuel Ogbonna and Robyn Thomas

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their…

45087

Abstract

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.

Details

Management Research News, vol. 25 no. 8/9/10
Type: Research Article
ISSN: 0140-9174

Keywords

Article
Publication date: 15 July 2022

Wenzhu Lu, Haibo Wu, Shanshi Liu, Zisheng Guo and Xiongtao He

Based on the person-environment (P-E) fit theory, this study aims to explore the effect of customer mistreatment on the reduced service performance of hospitality…

Abstract

Purpose

Based on the person-environment (P-E) fit theory, this study aims to explore the effect of customer mistreatment on the reduced service performance of hospitality employees mediated by person-job (P-J) fit perceptions and moderated by job crafting.

Design/methodology/approach

The authors tested this study’s hypotheses with a nine-day diary study involving 83 service employees located in Lanzhou, China; a total of 548 daily surveys were completed. The authors used multilevel structural equation modeling to analyze the data.

Findings

Employees who experienced daily customer mistreatment suffered diminished P-J fit perceptions, leading to lower levels of service performance the next day. In addition, job crafting significantly buffered the impact of customer mistreatment on P-J fit perceptions and the indirect impact of customer mistreatment on service performance through P-J fit perceptions.

Practical implications

Given the damaging effect that customer mistreatment has on service performance, where employees’ P-J fit perceptions are impaired, hotel managers should implement service competence improvement training programs and managerial preventions to reduce the possibility of customer mistreatment behavior. The moderating role of job crafting behavior suggests that managers should offer supportive practices (i.e. job autonomy) to encourage job crafting behaviors among employees.

Originality/value

This study reveals that individuals’ P-J fit perceptions can explain the damaging impacts of customer mistreatment on service performance, a finding that contributes valuable information to the literature on customer mistreatment and P-E fit. Second, this study also tests the impact of individuals’ job crafting behaviors in terms of mitigating the negative effect of customer mistreatment. Finally, this study’s findings broaden the scope of predictors of P-J fit perceptions by revealing that customer mistreatment can pose a threat to hospitality employees’ P-J fit perceptions.

Details

International Journal of Contemporary Hospitality Management, vol. 34 no. 10
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 20 March 2007

Tim Edwards

In offering a critical account of knowledge management in a small‐ and medium‐sized enterprise this paper aims to theorise the creation and sharing of knowledge from a…

3484

Abstract

Purpose

In offering a critical account of knowledge management in a small‐ and medium‐sized enterprise this paper aims to theorise the creation and sharing of knowledge from a relational perspective.

Design/methodology/approach

Drawing on the findings of an in‐depth longitudinal study of a knowledge transfer partnership (KTP) the paper assesses the role and impact of exogenous change events on the innovation process.

Findings

The case indicates that knowledge management constitutes an ongoing process of social engagement when the unfolding social context presents actors with greater and/or fewer opportunities for critical reflection and strategic choice. Failure to adopt knowledge often relates to the way exogenous change events disrupt how actors connect with their social context and as such are able to manage knowledge and uncertainty.

Research limitations/implications

Based on a single case study this research provides insights that are context specific. In this respect, future work should involve a broader assessment of the changing social context of innovation and knowledge management.

Originality/value

This critical account of knowledge management is in contrast to mainstream and positivist accounts found in the literature.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 13 no. 2
Type: Research Article
ISSN: 1355-2554

Keywords

Content available
Article
Publication date: 1 August 1999

Tim Richards

240

Abstract

Details

Journal of Property Investment & Finance, vol. 17 no. 3
Type: Research Article
ISSN: 1463-578X

Keywords

Article
Publication date: 7 August 2007

Tim Edwards

In offering a critical account of project‐based innovation projects, this paper aims to assess the creation and sharing of knowledge from a social constructionist perspective.

1937

Abstract

Purpose

In offering a critical account of project‐based innovation projects, this paper aims to assess the creation and sharing of knowledge from a social constructionist perspective.

Design/methodology/approach

Using findings from an in‐depth longitudinal study of a UK Government Knowledge Transfer Partnership (KTP) programme, the paper shows that the ability to adopt knowledge is linked to the efforts of actors to cope with the uncertainties that emerge from crisis events when actors can transform their social context in ways that allow them to overcome the politicisation of tasks. By conceptualising “knowledge” as a social process, this paper proposes that the individual and collective ability to introduce new meaning is not simply related to the propositional aspects of knowledge (through the acquisition of new systems and practices), it also relies on the socially embedded nature of knowledge – the legitimating role of the local context.

Findings

To ascertain a better understanding of knowledge creation and sharing this paper considers the process through which individuals appropriate knowledge where crisis events disrupt and jeopardise the social relations between the members of the innovation project. Here the paper demonstrates how actors renegotiate participation in projects and therefore reconstitute the context through which such activities are organised.

Research limitations/implications

Based on a single case study, this research offers a limited view of context. The study is also based on the appropriation of practices linked to TQM. Future work should look at a range of contexts and technologies to ascertain differentiation in the way the social context mediates knowledge communication.

Originality/value

This paper offers a critical account of knowledge management and innovation. It stands in contrast to more mainstream positivist accounts.

Details

European Journal of Innovation Management, vol. 10 no. 3
Type: Research Article
ISSN: 1460-1060

Keywords

Content available
Article
Publication date: 19 September 2008

434

Abstract

Details

International Journal of Entrepreneurial Behavior & Research, vol. 14 no. 6
Type: Research Article
ISSN: 1355-2554

Article
Publication date: 1 March 1994

LETTER FROM AMERICA Valspar Unit to Acquire Cargill The Valspar Corp. has announced that it has reached an agreement with the Federal Trade Commission that will allow its…

Abstract

LETTER FROM AMERICA Valspar Unit to Acquire Cargill The Valspar Corp. has announced that it has reached an agreement with the Federal Trade Commission that will allow its subsidiary, McWhorter Inc., to acquire Cargill Inc.'s Resin Products Division.

Details

Pigment & Resin Technology, vol. 23 no. 3
Type: Research Article
ISSN: 0369-9420

Book part
Publication date: 4 December 2020

Heike Bartel

Abstract

Details

Men Writing Eating Disorders: Autobiographical Writing and Illness Experience in English and German Narratives
Type: Book
ISBN: 978-1-83909-920-5

Article
Publication date: 11 July 2022

Sanjeet Kumar Sameer and Pushpendra Priyadarshi

This paper examines the relationships between regulatory-focused job crafting, i.e. promotion- and prevention-focused job crafting, person-job fit and internal…

Abstract

Purpose

This paper examines the relationships between regulatory-focused job crafting, i.e. promotion- and prevention-focused job crafting, person-job fit and internal employability and explores the direct and underlying mediation process using conservation of resources and job demands-resources theories.

Design/methodology/approach

Survey data collected from 425 executives of India based public sector enterprises were used to test hypotheses.

Findings

Promotion- and prevention-focused job crafting respectively had a contrasting relationship with needs-supplies fit. The relationship with demands-abilities fit was statistically significant only in the case of prevention-focused job crafting. These two job crafting forms respectively had a positive and a negative effect on internal employability, both directly as well as indirectly through person-job fit.

Practical implications

Employees can pursue promotion-focused job crafting and avoid prevention-focused job crafting to improve their person-job fit as well as internal employability which subsequently may have multiple favourable outcomes at an organizational and individual level.

Originality/value

The study, for the first time, empirically investigates the differential role of individuals' efforts in the form of promotion- and prevention-focused job crafting, in influencing internal employability and explains its underlying mechanism through person-job fit. These interrelationships may have important implications for employees' job demand management process and job choices.

Details

Evidence-based HRM: a Global Forum for Empirical Scholarship, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2049-3983

Keywords

Article
Publication date: 30 March 2010

R.M. Chandima Ratnayake and Tore Markeset

The purpose of this paper is to provide a comprehensive overview of technical integrity management (TIM) and propose a methodology for assessing to which extent the…

2069

Abstract

Purpose

The purpose of this paper is to provide a comprehensive overview of technical integrity management (TIM) and propose a methodology for assessing to which extent the technical integrity (TI) performance is balanced in terms of goal awareness among the personnel responsible for TIM, and the degree to which high level goals are implemented in maintenance strategies.

Design/methodology/approach

The study involved a comprehensive literature survey as well as information and data collected in the Norwegian oil and gas (O&G) industry. Several discussion rounds were carried out with the industrial maintenance management experts to recognize the existing practices and to confirm the suggested model.

Findings

The literature review indicated that there is a need for a methodology for assessing to which extent the technical integrity (TI) performance is balanced in terms of goal awareness among the personnel responsible for TIM, and the degree to which high‐level goals are implemented in maintenance strategies. The suggested model can incorporate industrial data as well as intentions, intuitions and experiences of industrial experts who are making decisions sensitive to TI of a production installation.

Research limitations/implications

The study has been conducted in relation to TIM of production installations on the Norwegian Continental Shelf (NCS). The study is limited to measuring TI performance in relations to experts' awareness.

Practical implications

The study stresses the need for improving synergy between the TI and maintenance management function. It proposes a methodology to measure to which extent organizational priorities are balanced, while addressing financial as well as health, safety and environmental (HSE) interests when selecting a maintenance strategy.

Originality/value

This paper addresses a problem that is not given enough attention in the currently available literature. Available approaches suggest models and frameworks for measuring integrity performance. However, the operationalization of most of the existing models and frameworks, remains vague. Instead a formal mechanism is needed to analyze the gap between the present performance and performance targets.

Details

Journal of Quality in Maintenance Engineering, vol. 16 no. 1
Type: Research Article
ISSN: 1355-2511

Keywords

1 – 10 of 402