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Abstract

Details

The TQM Magazine, vol. 16 no. 4
Type: Research Article
ISSN: 0954-478X

Keywords

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Article

Tilo Pfeifer, Robert Schmitt and Thorsten Voigt

The continuous change with which companies are faced, requires an approach to implement the necessary changes to the organization's structure. Existing approaches…

Abstract

Purpose

The continuous change with which companies are faced, requires an approach to implement the necessary changes to the organization's structure. Existing approaches represent sequential procedures, which do not meet the requirements to deal with the characteristics of continuous change. Furthermore, existing models for managing change only state what has to be done but do not explain how it can be done. Aims to remedy these shortcomings.

Design/methodology/approach

Based on existing models and on the criteria of the EFQM model, a control loop for the management of strategic change processes was developed. A quality gate concept was defined to measure the performance of the change process by measurements at the quality gates after each phase of the process.

Findings

The integrated methodologies and tools were validated in projects with various companies and adapted to practical needs.

Research limitations/implications

A crucial point for the presented procedural model is the applicability of the integrated tools. Therefore, in an actual investigation project the tools are implemented in a multimedia training module to train the handling and application of the tools.

Practical implications

The procedural model and the training module will enable companies and their employees to plan and implement necessary change processes autonomously.

Originality/value

The procedural model is the first one to meet the requirements to deal with continuous changes, with which companies are faced. It describes the tools and methodologies to complete the phases of a change process.

Details

The TQM Magazine, vol. 17 no. 4
Type: Research Article
ISSN: 0954-478X

Keywords

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Article

T.Y. Lee, W.K. Wong and K.W. Yeung

Six Sigma, as a concept, gains more and more attention and importance because of its comprehensive approach for company development and performance improvement of both…

Abstract

Purpose

Six Sigma, as a concept, gains more and more attention and importance because of its comprehensive approach for company development and performance improvement of both products and processes. Nevertheless, Six Sigma is recognized for its complicated statistical and non‐statistical tool‐sets for reducing operational deviation. The main challenge for a successful implementation of Six Sigma is the readiness for it. In particular, as China has been developing into the world factory, the quality improvement journey has also been affected by this world‐wide trend and China enterprises have to find ways to adapt to this. This research paper aims at developing a self‐assessment model for determining the readiness of China enterprises to implement the Six Sigma approach, so that organizations can understand their wellbeing and the potential deficiencies in Six Sigma implementation.

Design/methodology/approach

An extensive literature review has been conducted to provide sufficient background information on the Six Sigma development, critical success factors and its challenges for implementing organizations, especially for China enterprises. The developed readiness self‐assessment model is validated by survey method and the collected data are analyzed to determine the effectiveness of the model.

Findings

The survey outcomes prove that the developed self‐assessment model is effective in determining the readiness of the organization for adopting a Six Sigma approach. Among the three surveyed companies, only the one with experience in quality improvement projects and Six Sigma implementation passes the assessment test. The model is able to illustrate the potential deficiencies of an organization if it intends to implement Six Sigma.

Originality/value

This paper presents the first research study to develop a Six Sigma readiness self‐assessment model targeting China enterprises. The developed model is of interest to academic researchers, business practitioners, quality improvement consultants and Six Sigma experts. The paper will provide a valuable foundation and also implications for future research studies on readiness self‐assessment models for all kinds of management system programs.

Details

International Journal of Quality & Reliability Management, vol. 28 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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