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This paper investigates the challenge of ticketing for the Sydney Organizing Committee for the Olympic Games (SOCOG). During the various phases of ticket marketing and ticket offers, mistakes were committed, which caused damage to the ticketing campaign and the image of the Organizing Committee as well. The public disappointment produced by those mistakes was expressed in many different ways. One month prior to the Opening Ceremony, more than two million tickets remained unsold. However, people’s desire to take part in the “greatest show on earth”, led to a boom in tickets sales in the lead up to the Opening Ceremony. Finally, SOCOG managed to sell 87.90 per cent of the tickets available to the public, the largest percentage of tickets ever sold in an Olympiad.

English Football Club Plymouth Argyle had been in the Third Division, with an unpopular management team and a bleak future. Incoming managers made major changes on and off the pitch and success soon followed. The club also completely overhauled its business plan. Central to this was a major research initiative that included both quantitative and qualitative elements. The research results gave the club the information it needed to implement a new marketing strategy that has seen season ticket sales increase by more than 500 percent and merchandise sales rise by more than 200 percent. The club has been in profit since 2001, a rarity in English football.

THE note of the Conference at Harrogate was the question of unemployment in relation to libraries. The arguments advanced were intended for the wider public rather than for librarians, and reproduced a now fairly familiar argument that the issues of books from libraries have increased by leaps and bounds since the beginning of the depression. It is quite clear that many men who normally would not read quite so much have turned to books for consolation and guidance. The fact that branch libraries were closed at Glasgow as an economy measure, and were afterwards re‐opened under the force of public opinion, would emphasize the opinion generally held that in times of economic stress it may be an even greater economy to increase expenditure upon libraries than to curtail it. This argument is, of course, in a region which the average material mind of our governors cannot always reach. It is nevertheless true, and the Conference provided ample evidence of its truth.

This paper aims to present a new Islamic product called gambling-free lottery, which is inspired by ideas of Musharakah, Takaful and Al-qard Al-hasan, where the winner of the lottery receives the prize as an interest-free loan, and buyers of tickets get their money back after the winner’s repayment of the loan.

The paper reports the religious opinions of three Islamic scholars who were interviewed for the purpose of this study. The results of a questionnaire to survey the mood of 430 persons about the new product are also reported.

The paper concludes that although the proposed product is still at an exploratory stage and not a definitive product acceptable to all Muslim society, it could be a successful Islamic financial product, provided that it was put into practice with some modifications to accommodate all Islamic views.

Main limitations of this study are the number of Islamic scholars interviewed does not reflect all the Islamic views regarding the new product and the lack of more information about the religious side of this type of product.

By introducing such a product, the gambling-free lottery could become not only a means of credit provision but also a new method of playing a “game” while lending money to someone who is more likely to be poor. Converting the poor into the rich could overcome many problems, particularly in poor countries.

This study examined the waiting times to board an attraction at a theme park (Tokyo DisneySea in Japan) using a simulation based on measured values. Park visitors often complain that waiting times are too long; guests (Disney's term for park visitors) must stand in long, slow-moving queues outdoors in all weather, enduring heat, cold, rain and wind. This can undermine their health and reduce customer satisfaction. To date, no research has offered a scientific approach to solve the problem in the context of theme park queues.

The attraction examined two queues: a short waiting queue for guests with priority entry tickets and a long waiting queue for guests without priority entry tickets. The total number of guests with priority entry tickets remained a constant value, as in the current system; however, the author designed the number as a monotonically increasing function to reduce the waiting times for nonpriority entry. It was impractical to analyze queues or try to explain proposed wait time reduction methods using theories and mathematical models alone. Therefore, the author used a simulation study based on real data to demonstrate the proposed method of this study.

The simulation results indicated that the proposed method significantly decreased guests' waiting times in the nonpriority entry queue, without changing the number of guests in both priority and nonpriority entry queues.

Simple queues can be analyzed using theoretical calculations, but complicated queue systems require simulation methods. Therefore, this paper cannot provide a theoretical basis for the method.

The proposed method offers benefits to managers of any event or location seeking to manage queue times and not just theme parks (e.g. exhibitions, concerts, etc.). Advance tickets are equivalent to priority entry tickets, so applying the proposed method can shorten waiting times on the day of the event.

This study has important practical implications for queues management, and the proposed approach is a unique system that reduces waiting times, thus increasing customer satisfaction. The proposed method can be applied to similar types of priority entry systems.

The purpose of the current article is to provide an account of the financial crimes that are committed within the football clubs in Greece.

First, ethnographic research with two football clubs in Greece was conducted. Additional information on the issues at stake was obtained through interviews with informed actors from the realm of Greek football. Moreover, the telephone conversations that were available as the result of wiretapping by the Greek National Intelligence Agency, in relation to the latest football match-fixing scandal (2011) were used. Finally, published media sources were used. These provided information not only on the process behind financial crimes within football clubs but also on the key actors involved.

A number of financial (and finance-related) crimes committed within football clubs were identified in the study. These include: ticket “tricks”, fake tax certificates, crimes related to the players’ salary payments, owing money, money laundering and match-fixing. Issues around financial crimes within football clubs must be located within the overall football-related context in the country, which is, of course, an extension of the general financial, entrepreneurial and political landscape in the country.

This is the first article on football clubs and financial crimes in Greece. Although this is a case study from Greece, it constitutes a potential template for research on an international level. By using the case of football and football clubs in Greece, this article adds to understandings of the complexity of the broader motivational context of financial crime.

Describes an approach to real‐time expert systems for integrated network management. Presents an overview of expert systems technology, proceeding to develop the requirements for a real‐time system in network management. Describes a system being developed (1989) by Pacific Bell. Describes NETREX, a prototype real‐time system, aimed at automatically maintaining Pacific Bell′s internal data networks. Concentrates on an application for solving problems with travel tickets in real time.

THE attention which has lately been given to the subject of registration may well be taken as indicative of a growing desire for it, and no one who has closely followed the growing importance of libraries in the educational life of the country, and the consequent impetus given to the craft of librarianship, can have doubted that ere many years had passed it would be necessary to establish a professional register as other professional and trade bodies have done.

This paper aims to analyze the impact of information technology (IT) system implementation on the integration of data and information between sales and accounting departments, and how data integration affects relations with supplier and customers.

The change between three different reservation and distribution systems in an airline company was assessed over 20 years based on qualitative data collected while events unfolded and interviews that traced events retrospectively.

This study finds that data integration challenges affect the capacity to use revenue and sales data for control purposes and integrating with suppliers and customers. The systems either facilitated the ability to integrate sales and accounting data or enabled integration in wider supplier and customer networks. The implementation of different reservation and distribution systems resulted in a trade-off between integration within the firm and into wider customer and supplier networks.

Data were mainly obtained from the focal firm, Air Greenland. The protracted study period meant that the data were not as concentrated as they would have been had the analysis been performed over a shorter duration or had the focus been on one implementation process.

Extant research suggests that integration challenges when implementing IT systems are caused by differences in information needs between groups with different logics. The authors illustrate how data integration is also a crucial challenge when implementing IT systems.