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The purpose of this paper is to establish a three‐dimensional service house of quality (HOQ). The new service HOQ adds a dimension of quality economics to solve the problems of economic evaluation in the process of transferring customer requirements into service characteristics by traditional HOQ.

Based on the traditional two‐dimensional HOQ, this paper constructs a three‐dimension service HOQ by adding an economic dimension into the traditional structure, so that the transformation process from customer requirements into service characteristics can be evaluated with quality economic perspective. The key concern of this new model is to balance the quality improvement and economic gain of a service. The other improvement of this paper is that it uses structural equations to present the coefficient matrix in the new HOQ model to avoid human errors in the evaluation. A case study is used to verify the effectiveness of the new model.

Quality gains and costs should be considered in service design and quality improvement. The three‐dimensional service HOQ uses the dimension of quality economics to balance customer requirements and service characteristics, which is more effective than the traditional one.

The method exposed in the paper can be used by service companies for decision making in service design and quality improvement.

This paper establishes a new three‐dimensional HOQ, by which quality economics can be effectively analyzed in service design and quality improvement.

Nowadays, many organizations use quality function deployment (QFD) in order to recognize their customers’ wants and arrange a set of corrective activities in order to satisfy these wants. In a competitive environment, two or more organizations cooperate in order to meet their customers’ wants. The purpose of this paper is to introduce a new hybrid approach of QFD employing SERVQUAL method, named three-dimensional house of quality (3DHOQ) to help the cooperation between two organizations with common customers by determining some common corrective activities that would satisfy their customers’ wants.

In order to better explain the proposed model, it is implemented in Birjand International Airport and Iran Air airline. At first, the customers’ want in the airport and airline sections are identified and the SERVQUAL method is used to determine the final weight of these wants. Afterwards, the corrective activities for satisfying the customers’ wants are determined using the three-dimensional QDF; and then are given weights using the multi-dimensional relation matrix.

Results of this study show the customers’ wants in two sections of airport and airline, the importance of each customer want, the gap between customers’ perception and expectation of each want, the collective corrective activities required to satisfy the customers’ wants and the weight of these corrective activities.

This paper helps the airline and airport sections have an analyzed list of their customers’ wants and a set of shared and unshared corrective activities to meet these wants.

This paper presents a simultaneous QFD analysis in the airport and airline sections. Moreover, a new hybrid approach employing SERVQUAL method, named 3DHOQ is introduced to determine the corrective activities of both organizations and their weights.

Quality function deployment (QFD) is a worldwide-known, design for quality approach, which gathers several design quality methods. Among them, the House of Quality (HoQ) correlates the Voice of Customer and the Voice of Company thanks to L-shaped (2D) Matrix Diagrams (MDs). This paper theorizes, as logically possible, the extension from a bi-dimensional representation (a customer and a provider) to a higher N-dimensional representational freedom without altering the typical QFD’s customer-provider posture. The purpose of this paper is to present QFD 3D: the extension of the Relationship MD in the HoQ toward a third dimension (two customers and a provider or two providers and a customer).

The proposed method is based on an existing well-known quality management tool such as MDs. The authors extend its representational capability by substituting the current L-shaped MDs (2D) with C-shaped ones (3D). The mathematical validity of this extension is described to demonstrate the correctness of the approach.

The paper presents the logical validity and a case study concerning a three-dimensional extension of the Relationship MD in the HoQ, typical of the QFD approach.

The results are limited to a three-dimensional extension. Situations where more than three actors are simultaneously involved are theoretically possible, but they are out of the scope of the current research. The difficulty in manipulating 3D representations on traditional supporting tools will be completely reversed on new computer-supported tools. The proposed method is meant to be a useful and efficient instrument for correlating the needs and the services in multi-actors-based scenario, using a QFD design quality approach fueled by IT support tools.

This paper can be used as guideline for further researches on N-dimensional extensions of HoQ. The proposed method can be used in a scenario based on the Triple Helix of Innovation. It gives a clear correlation between different needs and services, facilitating the decision-making process and the constitution of a more comprehensive view of the scenario under a quality management approach.

Thousands of articles propose different QFD case studies all based on a bi-dimensional correlation between a customer and a provider. This paper proposes a method to extend the pertinence of QFD to scenarios where more than two actors are simultaneously correlated. Considering in particular three actors, the resulting three-dimensional Relationship MD in the HoQ is a totally new design quality tool for correlating customers’ needs and providers’ services. This can result in a significant gain of time and representational ability for quality managers who have to correlate multiple customers with a service provider and conversely a customer to multiple service providers. This approach open the doors for new QFD tools fueled by IT.

Considering the need for standard and cost-effective housing delivery in South Africa, this study aims to make a case for three-dimensional (3D) printing in housing delivery through an assessment of the inherent benefits and the factors that could acts as barriers to its adoption.

The study used a survey of construction professionals currently actively involved in a construction project in the country. Analysis of data gathered was done using a four-step analysis approach and relevant descriptive and inferential statistics were adopted.

The study revealed through factor analysis that 3D printing in housing delivery promises better cost delivery, increased productivity and stakeholder satisfaction, socio-economic benefits, improved quality and faster housing delivery. While these benefits exist, factors such as technical and operational issues of the 3D printing itself, organizational and personnel issues as well as lack of awareness of the inherent benefits and understanding of the technology among stakeholders can prove to be barriers to the adoption of the technology.

In the quest to achieve standard and affordable housing which is part of its National Development Plan 2030, the government can adopt 3D printing which promises significant benefits in terms of cost, time, quality, productivity and stakeholders’ satisfaction. Property developers can also adopt the technology to improve their housing delivery, competitive advantage and the economic value of their properties.

The study contributes significantly to the body of knowledge as it reveals the benefits and barriers of adopting 3D printing in housing delivery in South Africa – an aspect that has not gained significant attention in the fourth industrial revolution and housing delivery discuss in the country.

Recently, the acoustic characteristics of indoor spaces have been perceived to be more important due to the economic development needs of societies. At the same time, container houses have gradually become more widely used in many applications because of their sustainability and ease of use. In spite of their convenience, these container units still need to foster pleasant and quiet sound environments. The paper aims to discuss these issues.

In this paper, commercial software, designed by Ecotect Analysis, has been used to evaluate the sound characteristics of container houses. As a result, the decorated materials in such a small indoor space have been redesigned for the acoustic comfort of users based on the optimal reverberation time (RT). First, a three-dimensional model of the container house was constructed using the software’s default tools. Then, the indoor acoustic characteristics of various design conditions were obtained from the simulation process undertaken.

By comparing the experimental and simulation results, excellent agreement was observed which verified the feasibility of the software. The original container house experienced an RT distribution of 140-315 ms. After selecting a suitable interior design material, its RT distribution was measured at 160-680 ms.

Following the design process described, spatial designers can assess the indoor acoustic characteristics at the concept design stage and ensure that a decent acoustic comfort environment is derived in their building designs. Meanwhile, such modifications should improve the quality of living for residents of container houses and construction cost reductions might be implemented.

This study aims to identify clusters amongst the county housing markets in Poland, taking into account the criteria of size and quality of the housing stock, as well as price level. In addition, this work is intended to detect the socio-economic factors driving the cluster formation.

To group the studied housing markets into homogeneous clusters, this analysis uses a proprietary algorithm based on taxonomic and k-means++ methods. In turn, the generalised ordered logit (gologit) model was used to explore factors influencing the cluster formation.

The results obtained revealed that Polish county housing markets can be classified into three or four homogeneous clusters in terms of the size and quality of the housing stock and price level. Furthermore, the results of the estimation of the gologit models indicated that population density, number of business entities and the level of crime mainly determine the membership of a given housing market in a given cluster.

In contrast to previous studies, this is the first to examine the existence of homogeneous clusters amongst the county housing markets in Poland, taking into account the criteria of size and quality of the housing stock, as well as price level simultaneously. Moreover, this work is the first to identify the driving forces behind the formation of clusters amongst the surveyed housing markets.

The purpose of this paper is to examine the application of C-shaped QFD 3D Matrix in comparing process characteristics (PC), performance aspects (PA) and customer requirements, simultaneously and to prioritize the first two sets, respectively.

A three dimensional matrix has been developed with three sets of PC, PA and customers’ requirements and C-shaped matrix has been applied for simultaneous comparison of the dimensions and prioritization of the subsets of PC and PA. The proposed approach has been examined in a post bank.

Findings confirm the possibility of simultaneous comparison and prioritization of the three sets of dimensions of this study in post bank services. In addition, “growth and learning” and “bilateral relationship with suppliers” had the first priorities among PA and PC, respectively.

While the proposed approach has many advantages, filling the matrixes is time-consuming. Since illustrating the 3D matrix was not possible, the matrix was separated into five two-dimensional matrixes.

Compared to the studied literature, the proposed approach is practically new in the post bank services.

Natural hazards occur frequently in Indonesia. When post-disaster recovery is prolonged and complicated, it is necessary to provide accommodations for homeless refugees in disaster areas. Since a transitional housing solution includes planning, design and execution phases, the design phase implements the decisions made in the planning phase and also affects the results of the execution phase. Therefore, the purpose of this paper is to assist communities to effectively deal with various processes during the design phase involving transitional housing solutions.

Based on eight factors associated with “building back better” and ten principles of transitional housing, the paper identified three problems in the design phase: inappropriate selection of settlement sites, improper representation of housing facilities and ineffective scheduling of construction projects. To resolve these problems, this study integrated a geographic information system (GIS), three-dimensional (3D) building models and construction project management tools to assess settlement sites, confirm housing facilities and configure construction projects, respectively.

After this study tested conventional methods (e.g. paper-based maps, drawings, reports) and the proposed approach, the results revealed that communities can appropriately determine settlement sites based on the GIS. The 3D building models enabled the communities to understand the external and internal layouts of housing facilities. Through construction project management, the communities could consider construction activities immediately when preparing the execution phase for transitional housing solutions.

This study offers a useful reference for similar applications in post-disaster reconstruction and management.

Examines the tenth published year of the ITCRR. Runs the whole gamut of textile innovation, research and testing, some of which investigates hitherto untouched aspects. Subjects discussed include cotton fabric processing, asbestos substitutes, textile adjuncts to cardiovascular surgery, wet textile processes, hand evaluation, nanotechnology, thermoplastic composites, robotic ironing, protective clothing (agricultural and industrial), ecological aspects of fibre properties – to name but a few! There would appear to be no limit to the future potential for textile applications.

The Japanese prefabrication industry not only has automated its processes to a high extent, but it also innovates due to the fact that it delivers buildings of outstanding quality accompanied by a multitude of services. In order to explore and specify the concepts and parameters that have driven this industry, Japan's prefabrication industry, its cultural, economic and technological surrounding, as well as the applied processes, technologies and economic strategies, have to be illustrated and analysed. The purpose of this paper is to identify, describe and analyse these concepts and their related parameters, as well as to recognise the most influential drivers for the future that provide an indication into which direction the industry could evolve.

Being aware that literature does not provide relevant information and data, which would allow the authors to explore concepts and parameters explaining the success of the Japanese prefabrication industry, the authors performed field surveys, visited factories, R&D centres and sales points of all major Japanese prefabrication companies. In some cases the authors also interviewed general managers, researchers and developers, and academicians at Japanese universities. Based on an extensive literature review in the area of product development, production technology, modularisation, mass customisation, and innovation, the authors qualitatively and quantitatively analysed all major prefabrication companies according to a fixed scheme.

The concepts and parameters identified and analysed in this paper demonstrate that the Japanese prefabrication industry, which is leading in large‐scale industrialization, nowadays focuses towards services that are related to the building's utilisation phase, rather than delivering products. By involving customers it enhances the companies' customer relations, thus creating competitive advantages.

Overall the paper identifies that Japanese prefabrication industry acts rather like a “production industry” than a “construction industry”. Similar to many other high‐tech industries, Japan's prefabrication industry incorporates the latest product and process technologies and combines automation, products and services into complex value‐capturing systems.