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This article aims to identify threats perceived by Swedish public library directors as the most prominent.

A web questionnaire was sent to public library directors in all of the Swedish municipalities. The data were analysed using qualitative content analysis.

The findings reveal that the main threat was considered to be the tension between the current activities of the public library and the expectations of the public, or of local decision makers. One reason for the lack of correspondence between activities and expectations is that public library managers regard the expectations on the public library as unrealistic. Another reason is that lack of resources prevent public library staff from meeting many of these expectations. Public libraries are thus prevented by both ideological and practical barriers in fulfilling expectations.

A central issue in current public library research concerns how change in Western society affects public libraries. Many of these studies are either theoretical or based on interviews with politicians. Few researchers investigate how public library directors perceive the situation of public libraries today. Therefore, this article identifies perceptions made by public library directors.

“Corporate planning” is the term which, perhaps more than any other, epitomises the adoption of business management techniques by the public sector. In Britain, with massive local government reorganisation in 1974, many librarians were forced to come to terms with such techniques whether they liked it or not. Of course, in its purest sense corporate planning applies to the combined operation of an entire organisation be it local authority, university, government department or industrial firm. However, in this paper I do not intend discussing “the grand design” whereby the library is merely a component part of a greater body. Rather, it is my intention to view the library as the corporate body. It is a perfectly possible and very useful exercise to apply the principles of corporate planning, and the management techniques involved, to the running of a library or group of libraries. Indeed, many librarians have already done this either independently or as their part in the corporate plan of their parent organisation.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

The aim of this paper is to study if a link can be established between the role of new public libraries in contemporary society and the application of the long tail paradigm to the physical world (according to Chris Anderson's analysis in his 2006 book entitled The Long Tail: Why the Future of Business is Selling Less of More), and in particular if these new libraries can learn new, useful lessons for their collection and service planning starting from this point.

The analysis will be carried out through theoretical means and the proposal of some case studies of newly built public libraries in Europe. In particular, an Italian public library, the Sala Borsa Library in Bologna, an English one, the Whitechapel Idea Store, and one in Spain, the Jaume Fuster Library. Each of these libraries will offer a different point of view and a different answer for strengthening the relationship between public libraries and citizens' needs.

The proposed theoretical analysis and the case studies raise the need to evaluate the existing public libraries and to plan the new ones in relation to the following issues: the long tail paradigm, together with other trends characterising the contemporary urban lifestyles, put the survival of public libraries under threat, because a generic offer with limited choice finds no place in today's cultural and economic landscape anymore; central public libraries need to rely upon large and functional buildings, comprehensive collections encompassing hits and niches, extensive opening hours, a broad variety of services and edutainment activities and an aptitude to embody a social role; local/branch libraries cannot survive below certain sizes, unless they bet on very specific niches of the public, for example either people who are less willing or unable to move around the city very much (elderly people, children, disabled people and so on) or topics and subjects which are only superficially covered by other libraries and suppliers on the territory; and in general, public libraries should emphasise their role as service desks functioning as a go‐between for other – more specialised – bibliographic services and for other learning, informative, entertaining and cultural opportunities inside and outside the metropolitan area.

An analysis of the consequences the long tail has on the future development of libraries has already been started in library science. However, no specific considerations have been taken on how the application of this paradigm could (and should) change the relations in the urban library networks and help big and small public libraries in finding new balance and complementary roles in satisfying citizens' needs.

The closing years of the last decade saw the United Kingdom government trying to implement changes which could drastically alter the concept of the public library service in this country. These developments provoked a nationwide reaction from both librarians and the public which was expressed in the national and local press as well as in the anticipated professional sources. In the event the measures taken were not as draconian as feared, but the threat to the public library service remains. These events are chronicled and illustrated.

The purpose of this paper is to question whether, in an increasingly commercialised “24/7” information and entertainment society, public libraries are finding it progressively more difficult to provide access to trusted, impartial public spaces free from commercial influence.

The paper reflects on the secondary literature related to public library as an impartial space, considers the modern commercial factors impacting on this role, and provides a strengths, weaknesses, opportunities, threats (SWOT) analysis examining whether the role as impartial space is under threat.

The paper addresses whether public libraries should conform to a more commercial model in order to survive in a predominantly consumer society or retain their values and continue to provide “... alternatives and alternative spaces in a culture dominated by information capitalism and media image and spectacle”. Concerns are expressed regarding the influence of commercialism in public library services, especially around the marketing of specific brands within a public library environment.

The paper focuses on public libraries in “real world” and “virtual” communities and addresses pertinent issues related to their place in twenty‐first century society.

The paper considers the important issue of the impartiality of the public space occupied by the library and whether this role is in danger due to commercial influences. As such it offers value for theorists and practitioners involved in library and information science, as well as those interested in public services and the impact of consumerism.

Libraries are usually thought of as havens of quiet. In fact, however, they have a long history of encounters with disturbed and potentially violent patrons. Surveys the history and incidence of workplace violence generally and then focuses on violence and inappropriate behaviour in libraries in particular. Demonstrates that virtually all instances came from users rather than from staff. Provides an analysis of different types of public and publicly‐owned buildings and highlights the specific features of public access that render staff more vulnerable. Also highlights the dilemma between the ethos of public service, on the one hand, and the need for both security and discipline, on the other. Provides suggestions as to how this balance can be achieved.

The purpose of this paper is to point out, to non‐technical library users, the hazards of using the library's public computers.

The purpose of this paper is to articulate the dangers faced by library users, whether they be students, faculty, or staff. This paper is geared towards education and enlightenment of non‐technical users of public computers.

There are many hazards to computing, both online and off. Most public computers are not well prepared to cope with worms, Trojans and other malware. There are remedies for a lot of the malware, but as in an arms race it is a matter of catching up with the latest weapon to be presented.

Since public computers are so vulnerable to attack, library IT must be constantly vigilant for the menaces that are present. The paper shows how computers can be protected.

If this can help save one computer's workload by making people aware of the dangers involved, the information is well worthwhile.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

The aim of this paper is present findings of a study conducted to find out the current state of providing and accessing library and information services in public university libraries in Malawi through mobile phones.

The researcher carried out in-depth semi-structured interviews with university/college librarians using interview guides. University/college librarians were purposefully selected for the interviews because they are overall managers of their libraries, hence in a better position to provide information that addressed the study objectives. Proceedings of the interviews were recorded using a tape recorder, whilst backup notes were recorded in a notebook. Data were transcribed and analysed using Nvivo software.

Findings revealed that only one library in this study had fully implemented the offering of library and information services through mobile phones, whilst the rest were moving towards the same. Both user and reference service offering through mobile phones included e-journals, Facebook, WhatsApp, Online Public Access Catalogue and SMS. The institutions in this study had institutional repositories, e-journals and e-books, among others, which they could offer through mobile phones. High cost of accessing services through mobile phone, vandalism of Information and Communications Technologies infrastructure, shortage of skills and network congestion are some of the factors that may affect the offering of library and information services through mobile phones.

Malawi has four public universities. However, this article reports findings of a case study of three of the four constituent colleges of the University of Malawi (College of Medicine, Kamuzu College of Nursing and Polytechnic), Lilongwe University of Agriculture and Natural Resources and Mzuzu University. By virtue of being a case study, it means that the findings made are only applicable to the five institutions covered.

The study findings have practical implications in that they can be used as a model for planning the implementation of library and information services through mobile phones not only in public university libraries in Malawi but also other related institutions locally and internationally.

Use of mobile phones in the delivery of library and information services is receiving a lot of attention from researchers the world over. However, this is not the case in Malawi, as studies of this nature have not been conducted in the public university sector or in other related sectors. Findings of this study will, therefore, inform researchers intending to conduct similar or related studies not only in public universities in Malawi but other related institutions as well.