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The purpose of this paper is to argue that the use of technology by the “always connected” guest has changed the dynamics of the relationship between the hospitality entity and customer. Today's mobile customers have begun to create their own customized value with an organization. This transformation has caused a paradigm shift in a relationship once built on static, episodic periods of communication.

This paper conceptualizes a framework to support the claim of technological change begun with the internet and migrating to the present use of mobile technology. This change has fundamentally altered both business and leisure lives of travellers. The design of the article pivots around customer-facing technology as the principal engagement factor in developing a new model for decision making by industry.

Customers now access information as they need it; they are no longer tethered to a desktop device. This freedom has allowed the consumer to create value when and where he/she chooses. The duration of time for potential interaction has expanded, as the company can push information more frequently to their customers; however, the guest can still choose how often, when and where to pull the details. The customer has become his/her own “host” with the solutions provided by mobile technology.

With the accelerating adoption of customer-facing devices, the issues of privacy and security have gained greater importance. Another research extension of this paper includes the impact of customer-facing technology on the guest life cycle and the impact of location-based services and “Near Field” communications on the customer experience.

Customers want their travel experience to be a seamless one; hospitality companies will need to begin a new customer-facing dialogue with their visitors. This industry can benefit from understanding the customer's greater power by comprehending the timing and duration of messages based on this mobile environment.

Mobile technology has allowed the untethered, always available consumer, to have control over his experience and the ability to customize his experience. This paper demonstrates that as the hospitality industry has moved away from management-facing technology to the new customer-facing technology, this paradigm shift offers the industry enormous opportunity to continue its development of newer and better mobile technologies.

Cross-country studies have shown that higher costs to starting a business tend to reduce entrepreneurship (Chambers and Munemo, 2019) and that an unfavorable environment for business can increase poverty and income inequality (Chambers et al., 2019a; Djankov et al., 2018). Building on the current literature, the authors test whether barriers to starting a business at the state and city level in the USA are associated with changes in entrepreneurship and income inequality.

Measures of entrepreneurship (establishment entry rate and exit rate) are regressed on measures of barriers to entry in a cross-section of 50 states as well as a cross-section of 73 cities in the USA. Further, the authors regress measures of income inequality on measures of barriers to entry using the same two cross-sections. State level data on barriers to entry are from Teague (2016), published in the Journal of Entrepreneurship and Public Policy. City level data on barriers to starting a business are from the Doing Business in North America (DBNA) dataset.

Results show that there is a negative and significant association between barriers to starting a business and the rate of firm exit. A standard deviation increase in barriers to entry is associated with a five percent decrease in the firm exit rate at the state level. The authors find only limited evidence that barriers to entry are associated with income inequality.

Despite a large volume of scholarship on how regulation and barriers to entry influence entrepreneurship, no study (to the authors’ knowledge) has investigated how general entry regulation affects the entry or exit rate of establishments at the state or municipal level in the USA.

The purpose of this article is to present an overview of the history and development of transaction log analysis (TLA) in library and information science research. Organizing a literature review of the first twenty‐five years of TLA poses some challenges and requires some decisions. The primary organizing principle could be a strict chronology of the published research, the research questions addressed, the automated information retrieval (IR) systems that generated the data, the results gained, or even the researchers themselves. The group of active transaction log analyzers remains fairly small in number, and researchers who use transaction logs tend to use this method more than once, so tracing the development and refinement of individuals' uses of the methodology could provide insight into the progress of the method as a whole. For example, if we examine how researchers like W. David Penniman, John Tolle, Christine Borgman, Ray Larson, and Micheline Hancock‐Beaulieu have modified their own understandings and applications of the method over time, we may get an accurate sense of the development of all applications.

This paper aims to evaluate service user (SU) and clinician acceptability of video care, including future preferences to inform mental health practice during COVID-19, and beyond.

Structured questionnaires were co-developed with SUs and clinicians. The SU online experience questionnaire was built into video consultations (VCs) via the Attend Anywhere platform, completed between July 2020 and March 2021. A Trust-wide clinician experience survey was conducted between July and October 2020. Chi-squared test was performed for any differences in clinician VC rating by mental health difficulties, with the content analysis used for free-text data.

Of 1,275 SUs completing the questionnaire following VC, most felt supported (93.4%), and their needs were met (90%). For future appointments, 51.8% of SUs preferred video, followed by face-to-face (33%), with COVID-related and practical reasons given. Of 249 clinicians, 161 (64.7%) had used VCs. Most felt the therapeutic relationship (76.4%) and privacy (78.7%) were maintained. Clinicians felt confident about clinical assessment and management using video. However, they were less confident in assessing psychotic symptoms and initiating psychotropic medications. There were no significant differences in clinician VC rating by mental health difficulties. For future, more SUs preferred using video, with a quarter providing practical reasons.

The study provides a real-world example of video care implementation. In addition to highlighting clinician needs, support at the wider system/policy level, with a focus on addressing inequalities, can inform mental health care beyond COVID-19.

Focuses on the information needs of hospitality managers in the context of increasing European integration. Notes that any gains associated with the completion of the Single European Market will not materialize unless there are adequate sources of information available to firms; a point recognized by the European Commission and each of the European Community′s member states. Briefly discusses recent surveys which have identified British managers′ awareness of European developments. Reviews a range of sources of information – official, non‐official, commercial and non‐commercial – available to hospitality managers. Concludes by pointing to a shortfall in industry‐specific literature which might hinder the ability of hospitality businesses to respond effectively to the new challenging environment.

There is little mystery as to why the publicly subsidised expansion of college enrolments has been common during postwar years: popular demand that college opportunities be made more universal has motivated government officials to establish programmes promoting enrolment expansion. It should also be recognised that such programmes are often carried out to complement more comprehensive public efforts designed to meet national needs. A concentration on the most important events in the US which have contributed to the linkage of policies for national development and expansion of higher education shows that higher education is unlikely to lose its dual role as a centre of research, and as an institution open to a wide cross‐section of society. Further, most colleges and universities are so dependent on public financial support that future plans will be dependent on the policy makers.

The Food Bill has emerged from the Grand Committee on Trade, and will shortly be submitted, as amended, to the House of Commons. Whatever further amendments may be introduced, the Bill, when passed into law, will but afford one more example of the impotence of repressive legislation in regard to the production and distribution of adulterated and inferior products. We do not say that the making of such laws and their enforcement are not of the highest importance in the interests of the community; their administration—feeble and inadequate as it must necessarily be—produces a valuable deterrent effect, and tends to educate public opinion and to improve commercial morality. But we say that by the very nature of those laws their working can result only in the exposure of a small portion of that which is bad without affording any indications as to that which is good, and that it is by the Control System alone that the problem can be solved. This fact has been recognised abroad, and is rapidly being recognised here. The system of Permanent Analytical Control was under discussion at the International Congress of Applied Chemistry, held at Brussels in 1894, and at the International Congress of Hygiene at Budapest in 1895, and the facts and explanations put forward have resulted in the introduction of the system into various countries. The establishment of this system in any country must be regarded as the most practical and effective method of ensuring the supply of good and genuine articles, and affords the only means through which public confidence can be ensured.

SINCE LEAVING NORWICH, where I had lived and worked for eight years, I have been interested to read Philip Hepworth's periodic bulletins in NLW, the latest being Defeat (NLW, January, pp 7–9). I have come to the conclusion that it must quickly have become a far wickeder and less hospitable place than I remember it. I don't recall the world of librarianship in that fine city being a battlefield, with winners and losers. Indeed, unless I am mistaken, PH was always quick to imply that county library services were very much second rate affairs, and am somewhat surprised that he subsequently became very keen to join one—not like him at all.

Some of the usability and accessibility problems of search interfaces emanate from poorly organized search results, where different types of metadata are employed. Metadata is important to make well-informed selection of resources. However, putting too much of it on search interfaces could be counterproductive. Therefore, studies suggest that metadata-related decisions need to be informed by user requirements. The purpose of this paper is to explore library metadata from usability and accessibility perspectives. It identifies search-related problems users with print disability face and explores how metadata-related decisions could be tailored to improve their experience in resource discovery and access.

A questionnaire was posted online for two months. It targeted people with print disability who are using the audiobook app Lydhør. It was finally possible to gather responses from 113 respondents. Two open-ended questions dealing with search and metadata issues were selected for qualitative analysis.

Most respondents mentioned the Lydhør’s intolerance to spelling errors as a problem. Some suggested the use of faceted metadata, such as genres, for exploratory search to offset frustration caused by spelling errors. Most respondents indicated the importance of summaries to be shown among search results, implying their significance for lookup searches. There have been few demands related to accessibility metadata.

This study could be a valuable input for inclusive/universal design of library search interfaces.

THE re‐organisation of local government in Greater London and the resultant amalgamation of library authorities is viewed by many with considerable misgivings. The upheaval of staff, the loss of status for some senior officers, the general uncertainty for the future—these are very real consequences of the Act and they cannot be ignored. Many chief librarians will see the work of a lifetime, perhaps spent in building up a comprehensive and unified system, made virtually meaningless overnight.