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In the pursuit of net-zero, the decarbonization activities of organizations are a critical feature of any sustainability strategy. However, government policy and recent technological innovations do not address the digital carbon footprint of organizations. The paper aims to present the concept of single-use dark data and how knowledge reuse by organizations is a means to digital decarbonization.

Businesses in all sectors must contribute to reducing digital carbon emissions globally, and to the best of the authors’ knowledge, this paper is the first to examine “how” from a knowledge (re)use perspective. Drawing on insights from the knowledge creation process, the paper presents a set of pathways to greater knowledge reuse for the reduction of organizations’ digital carbon footprint.

Businesses continually collect, process and store knowledge but generally fail to reuse these knowledge assets – referred to as dark data. Consequently, this dark data has a huge impact on energy use and global emissions. This model is the first to show explicit pathways that businesses can follow to sustainable knowledge practices.

If businesses are to be proactive in their collective pursuit of net-zero, then it becomes paramount that reducing the digital carbon footprint becomes a key sustainability target. The paper presents how this might be accomplished, offering practical and actionable guidance to businesses for digital decarbonization.

Two critical questions are facing businesses: how can decarbonization be achieved? And can it be achieved at a low-cost? Awareness of the damaging impact digitalization may be having on the environment is in its infancy, yet knowledge reuse is a proactive and cost-effective route to reduce carbon emissions, which is explored in the paper.

Customer experience is more critical than ever to firms’ successes and future growth opportunities. Typically measured through aggregate satisfaction scores, businesses have been criticized for oversimplifying what experience means. The purpose of this study is to provide a new perspective on experience management and offers a novel way forward for customer-centric strategizing.

Mapping the current digital technologies being used across businesses in all sectors to engage and connect with customers more effectively, this paper outlines some of the fundamental challenges of experience management and future opportunities to enhance business practice.

Businesses are capturing what they know about customers, rather than what a customer thinks and feels about the firm. Many experience management initiatives create customer pains (not gains), while for businesses, decision-making can be jeopardized by fake customer data. A framework based upon the five experience dimensions is presented for optimal customer-driven decision-making.

Going beyond aggregate satisfaction scores that serve as an output rather than an input into businesses strategizing, the paper presents an actionable framework for targeted investments and enhanced experience management practices.

Businesses are seeking to grow intelligent customer experience analysis capabilities to disrupt traditional business models toward greater customer-centricity and to track the digital spread of positive and negative experiences. Examining how this is being done and where the weaknesses lie by bridging management practice and the scientific literature, this paper provides new knowledge to advance customer-centric strategies for growth and profitability.

Recent studies indicated that the level of adoption of health data standards in healthcare organisations remains frustratingly low worldwide although health data standards have been perceived to be an essential tool for interoperability barriers within health information systems. The relevant literature still lacks significant studies concerning the issues of the adoption process of health data standards in healthcare organisations, and in particular those in developing nation. In addressing this gap in knowledge, the purpose of this paper is to investigate the adoption decision of health data standards in tertiary healthcare organisations in Saudi Arabia, and to develop a technology-organisation-environment list that contains the critical factors influencing their adoption.

A multiple-case study methodology was conducted in Saudi Arabia and different data collection methods were used included semi-structured interviews with different decision makers at various levels and departments of the subject organisations, and documents analysis to identify critical factors to the adoption decision of health data standards.

The findings demonstrated a list of key factors from different aspects impacting the adoption decision of health data standards in the subject organisations. The technological factors are complexity and compatibility of health data standards, IT infrastructure, switching costs, market uncertainties, systems integration and enhancing the use of advanced systems. The main organisational factors are the lack of adequate policies and procedures and information management plan, resistance to change, data analysis and accreditation. The core environmental factors are the lack of national regulator and data exchange plan, national healthcare system and the shortage of professionals.

The results from the qualitative data were difficult to generalise to other populations. For example, the structure of the health sector varies from country to country as each health sector has its own characteristics that affect and are affected by national circumstances. In order to provide a more grounded theory resulting from a qualitative study, further examination by conducting quantitative studies is required. In addition, the TOE approach does not take into account the sociotechnical issues and further research is required in this area.

The investigation into the adoption decision of health data standards in tertiary healthcare organisations in Saudi Arabia has led to the development of a technology-organisation-environment list that contains the critical factors influencing their adoption. The research outcome has addressed the gap in knowledge of the adoption of health data standards in healthcare organisations. It also provides the decision maker, and in particular those in developing nations, with better understanding of the adoption process of those standards to better judge and to develop suitable strategy of adoption interventions.

Although recent studies indicated that the level of adoption of health data standards in healthcare organisations remains frustratingly low, the prior studies related to health data standards missed out on the exploration of the adoption decision of different types of health data standards in healthcare organisations and the critical factors influencing their adoption. Research on health data standards adoption based out of a developing country such as Saudi Arabia can also potentially provide several new insights on standards practices.

The purpose of this paper is to honour the contributions of Mark Hepworth to library and information science (LIS).

The personal views of the two authors, both of whom knew Hepworth for many years.

The significance of Hepworth’s research in LIS, in particular to studies of information behaviour and information literacy.

Demonstrates the community’s appreciation of Hepworth’s contributions to the discipline.

The latest information from the magazine chemist is extremely valuable. He has dealt with milk‐adulteration and how it is done. His advice, if followed, might, however, speedily bring the manipulating dealer before a magistrate, since the learned writer's recipe is to take a milk having a specific gravity of 1030, and skim it until the gravity is raised to 1036; then add 20 per cent. of water, so that the gravity may be reduced to 1030, and the thing is done. The advice to serve as “fresh from the cow,” preferably in a well‐battered milk‐measure, might perhaps have been added to this analytical gem.

Institutions have the capacity to constrain and regulate behavior. Social problems and their remedies are not exempt from this reality. Consequently, actors attempting to ameliorate pressing problems must do so within the existing frameworks of acceptable and unacceptable paths toward justice. The current study combines the institutional theory and social movement literatures to highlight how this dilemma affects the resource mobilization process. Elites control resources critical to solving social problems. Yet, they often benefit from the very institutional arrangements that have led to a social problem’s emergence. This contradiction then requires those seeking to alleviate social problems to construct a narrative that will simultaneously entice elites to give without challenging elites’ institutional position. The paper empirically investigates the National Association for the Advancement of Colored People (NAACP) and the United Negro College Fund’s (UNCF) efforts to gain support from the Rockefeller family and its foundations between 1928 and 1954. A comparative historical analysis of correspondence records identifies the critical differences that led to the UNCF receiving millions in support from Rockefeller interests while the NAACP was routinely denied funding.

This paper aims to advance the idea of consequential engagement, positioning it as a necessary complement to the more common practices of supporting procedural or conceptual engagement. More than a theoretical argument, this notion is grounded in examples from the authors' work in enlisting game‐based methodologies and technologies for supporting such engagement.

Through the presentation of two example designs, an elementary statistics curriculum and an undergraduate educational psychology course, the paper attends to the potential of narratively‐rich, multi‐user virtual environments for positioning students to critically engage academic content. In particular, it discusses the importance of designing spaces that afford opportunities to understand and apply disciplinary concepts in making sense of, and potentially transforming, conceptually‐revealing scenarios.

The paper discusses the role of consequential engagement in supporting meaningful procedural and conceptual engagement, and the potential of these designed spaces for positioning learners to develop an appreciation both of the power of the conceptual tools they engage, and of themselves and their peers as people who use these tools.

This paper proposes a framework for design that can be applied to both real and virtual learning environments.

THE wheels of the warring world continue to turn with as yet no obviously decisive result. In no place, however, does normal life prevail, however much it may appear to do so. We hear of unoccupied men and women, but rarely meet them; most able‐bodied folk have their national employment, as well as their vocation, today, and the whole race is better for it. Savage and critical as the scene is our people have kept physical and mental health in an unprecedented measure. So far as libraries are concerned, we live in times really remarkable, because the reading of books has been proved to be necessary to the well‐being of the community in the most strenuous days. A glance at the average library report will give evidence enough, and we are receiving more reports of late than in the first and second year of war. One such report, from Worthing, is a typewritten document showing that 55 per cent. of the population are actually enrolled, and that this town of less than sixty thousand people borrowed in 1941–2 little less than 800,000 volumes, a turnover of over twelve per head. We do not know that this is unique, but it must be regarded as the tale of a service which reaches everybody, because most books taken out of a library are read by several members of the household into which they go. While this is the tale of a seaside “neutral” area, from which, however, visitors are barred during “the invasion season,” in the more dangerous areas with their greatly reduced populations issues are returning to pre‐war levels. Even where this is not so, it is found that head for head more books are given out by public librarians than ever before. When we add to their work that of the subscription libraries, a great activity of which we have no figures, the claim that the English are becoming a literate nation seems to have some substance. Anyway, it reads words in enormous quantity.

Despite the extensive research on the determinants and consequences of firm growth, research focusing on how the actual process unfolds is still evolving. An important part of firm growth process research is entrepreneurial cognition. The purpose of this chapter is to explore the relationship between entrepreneurial cognition and firm growth intentions. Specifically, we propose a theoretical model of entrepreneurial cognitive interpretation and categorization of market information as it relates to firm growth intentions. Drawing from the strategic cognition literature in general and strategic issue interpretation literature in particular, we propose that entrepreneurs’ interpretation of market information as opportunity or threat, gain or loss, and controllable or uncontrollable influences their firm growth intentions. Furthermore, our theoretical model discusses the condition under which favorable interpretation of market information leads to higher growth intentions by incorporating insights from the Entrepreneurial Orientation (EO) construct. This chapter extends our understanding of firm growth processes by highlighting the important role cognitive interpretation and categorization play in facilitating or hindering entrepreneurial firm growth.

The Children Act 1989 ended a period of four decades during which the education of children and young people in care was almost entirely neglected. However, it was another 20 years before education took its rightful place at the centre of provision for the care of children away from home. This article considers the contribution made to this process by the Act and its accompanying Guidance, what progress has been made and what were the obstacles, past and continuing, that have made it so difficult to narrow the gap in attainment between looked‐after children and others.