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Article
Publication date: 21 August 2017

Wafa Hammedi, Thomas Leclerq and Allard C.R. Van Riel

Gamification introduces game-like properties into routine service processes to make them more engaging for service employees and users alike. The purpose of this paper is to…

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Abstract

Purpose

Gamification introduces game-like properties into routine service processes to make them more engaging for service employees and users alike. The purpose of this paper is to investigate the effects of gamification mechanics, or game design principles, on user engagement in gamified healthcare services.

Design/methodology/approach

Through observations, interviews and the study of desk materials, two cases of gamified healthcare services, each using different game mechanics, are analyzed.

Findings

Gamification mechanics produce four distinct experiential outcomes in patients: challenge, entertainment, social dynamics, and escapism. Patient engagement can be stimulated through these outcomes. However, to fully enjoy the benefits of gamified services, users are often expected to acquire and use new skills. The relative absence of these skills (or difficulties in acquiring them), depending on users’ medical predispositions and age, may defer or negatively moderate the positive effects of gamification on engagement. In the case of progressively decreasing capabilities (e.g. in the case of aging users or users with degenerative diseases, whose physical or mental disabilities may be emphasized by the mechanics), it is recommended that health professionals adapt the mechanics accordingly or search for alternative options to increase patient well-being.

Research limitations/implications

The study was conducted in healthcare, and caution must be exercised in generalizing the findings to other domains. However, the finding that gamified service users’ disabilities - or the lack of required abilities – may negatively impact the encouraging or engaging effects of the use of gamification appears to be relatively universal.

Originality/value

This study contributes to service research, specifically in the healthcare domain, by providing insight into employees’ and users’ motivations for using gamified service processes, the experiential impact of gamification mechanics, the individual factors that influence users’ gamified experience and multiple forms of cognitive, emotional and behavioral engagement outcomes. A research agenda is developed.

Details

Journal of Service Management, vol. 28 no. 4
Type: Research Article
ISSN: 1757-5818

Keywords

Book part
Publication date: 16 September 2019

Richard Rymarz and Leonardo Franchi

Abstract

Details

Catholic Teacher Preparation
Type: Book
ISBN: 978-1-78756-007-9

Abstract

Details

Catholic Teacher Preparation
Type: Book
ISBN: 978-1-78756-007-9

Article
Publication date: 1 April 1987

Lorna Cullen

In this second part of the report on Printed Circuit World Convention IV held at the Tokyo Prince Hotel, Tokyo, from 3–5 June 1987, a general synopsis of the content of the papers…

Abstract

In this second part of the report on Printed Circuit World Convention IV held at the Tokyo Prince Hotel, Tokyo, from 3–5 June 1987, a general synopsis of the content of the papers presented in the eighteen technical sessions will be given. As three sessions were run in parallel throughout the 2½‐day conference, and therefore not all presentations were heard by those reporting on the technical programme, a number of them have been briefly summarised from the Convention Proceedings.

Details

Circuit World, vol. 14 no. 1
Type: Research Article
ISSN: 0305-6120

Article
Publication date: 1 April 1985

The subject of the meeting on 20 June was ‘Numerically Controlled Routing’. Dave Dosier, of Paul Dosier Associates, explained how important it is to maximise programming and…

Abstract

The subject of the meeting on 20 June was ‘Numerically Controlled Routing’. Dave Dosier, of Paul Dosier Associates, explained how important it is to maximise programming and routing equipment. Former dusty, noisy fabrication rooms are now humming with NC equipment.

Details

Circuit World, vol. 12 no. 1
Type: Research Article
ISSN: 0305-6120

Article
Publication date: 31 August 2020

Jill Hanson and Ciaran Burke

The study aimed to explore the effect of second year business students engaging in counterfactual reasoning on their unrealistic optimism regarding attainment on an employability…

Abstract

Purpose

The study aimed to explore the effect of second year business students engaging in counterfactual reasoning on their unrealistic optimism regarding attainment on an employability module.

Design/methodology/approach

Using an experimental design, the study compared the module performance of those who generated reasons why they would and would not achieve a series of specific grades. A control group who did not generate any reasons also took part.

Findings

Students who generated reasons why they would not achieve a good grade were less likely to be unrealistically optimistic and more likely to attain a good grade on their assessment.

Research limitations/implications

This is a small sample of students from one form of programme, so replication with a greater sample drawn from other programmes would increase reliability.

Practical implications

The results suggest an easily applied and practical way of engaging students in employability modules to support their development of a range of capitals.

Social implications

The findings are considered in relation to the theory of possible selves, the value for students, particularly widening participation of students, of improved engagement with employability modules and the possibility of applying this technique in wider educational settings.

Originality/value

This paper extends Hoch’s (1985) original study by considering the use of counterfactual reasoning for assessment performance and offering a an easy-to-apply tool for module leaders to support student attainment in employability development modules.

Details

Journal of Applied Research in Higher Education, vol. 13 no. 3
Type: Research Article
ISSN: 2050-7003

Keywords

Article
Publication date: 28 October 2022

Md. Ismail Hossain, Iqramul Haq, Md. Sanwar Hossain, Md. Jakaria Habib, Fiza Binta Islam, Sutopa Roy and Mofasser Rahman

Early literacy and numeracy development among children may be the best measure of a child's well-being. The purpose of this research was to examine the impact of child factors…

Abstract

Purpose

Early literacy and numeracy development among children may be the best measure of a child's well-being. The purpose of this research was to examine the impact of child factors, quality of care and household factors, and community factors in early childhood on the development of literacy and numeracy skills of children in Bangladesh.

Design/methodology/approach

For this study, the authors used data from Bangladesh's 2019 Multiple Indicator Cluster Survey. The association between response variables and selected covariates was examined using the chi-square test. To determine the risk factors for early child literacy and numeracy development, the authors applied two-level logistic regression models.

Findings

Among the total of under five children (n = 9,449), in general, 29.1% of the children were growing in the development early childhood literacy and numeracy in Bangladesh. Children (36–47 months), male children, children with moderate stunting, children with severe and moderate underweight status, mothers without education and primary education, and mothers from the poorest, poorer, middle and richer households were less likely than their counterparts to develop children's early literacy and numeracy skills. In contrast, women from the eastern and central regions, children who read at least 3 books, and early childhood education had higher odds of children's literacy and numeracy skills development than their counterparts.

Originality/value

The results from this study suggest that children's, community, quality of care and household level significant factors should be considered when trying to improve children's literacy and numeracy skills development in Bangladesh.

Details

International Journal of Social Economics, vol. 50 no. 3
Type: Research Article
ISSN: 0306-8293

Keywords

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