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Article
Publication date: 8 May 2017

Thomas Chesney, Swee-Hoon Chuah, Angela R. Dobele and Robert Hoffmann

The potential for e-commerce is limited by a trust deficit when traders do not interact in a physical, bricks-and-mortar context. The theory of information richness posits…

Abstract

Purpose

The potential for e-commerce is limited by a trust deficit when traders do not interact in a physical, bricks-and-mortar context. The theory of information richness posits that equivocal interactions, such as ones requiring trust, can be facilitated through communication media that transmit multiple cues interactively. This study aims to examine the potential of information-rich virtual worlds to reduce this trust deficit compared with more traditional Web-based e-tailing environments.

Design/methodology/approach

Rather than focusing on stated intentions, the authors adopt an experimental approach to measure behaviour. Participants receive performance-related financial incentives to perform trust games in different information-rich treatments that represent three retail environments: a physical environment representing bricks-and-mortar trade, an electronic environment representing Web-based online retailing and a virtual environment representing virtual world retail.

Findings

The authors find that the two dimensions of trust significantly differ between the treatments. In particular, as hypothesised, both trustingness and trustworthiness are higher in the virtual than in the electronic environment. However, contrary to the hypotheses, physical trade is not associated with greater trust than virtual trade.

Research limitations/implications

The authors extend previous research by demonstrating how the information richness of the virtual world interface can promote e-commerce by deepening trust between trading partners. This research also complements existing work that approaches product and service interfaces through the lens of servicescapes.

Practical implications

The findings also contribute towards the development of services marketing practice and the design of e-commerce environments.

Originality/value

Much of the work in this space considers purchase intentions and attitudes around trust, whereas this study looks at actual trust behaviour in the virtual space.

Details

Journal of Services Marketing, vol. 31 no. 3
Type: Research Article
ISSN: 0887-6045

Keywords

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Article
Publication date: 7 November 2016

Thomas Chesney, Swee-Hoon Chuah, Robert Hoffmann, Wendy Hui and Jeremy Larner

The purpose of this paper is to study the influence of user personality and vlaues on the number of connections users make, the number of requests for connections that…

Abstract

Purpose

The purpose of this paper is to study the influence of user personality and vlaues on the number of connections users make, the number of requests for connections that users give out, and the number of connections invitations users receive.

Design/methodology/approach

This is a field study of 179 participants interacting in a novel virtual world. The world’s server logs are used to capture sociometrics about the users and their interaction.

Findings

Findings suggest that personality and values influence the number of friends users make and the number of friendship requests users give out, but not the number of friendship invitations users receive. Only one personality trait – conscientiousness – exhibits homophily.

Originality/value

Perosnality and social value orientation have rarely been studied together in information systems (IS) research, despite research showing the two have an impact on IS relevant constructs. The use of server logs for data capture is novel. Avatar friendship is an under-researched concept in IS.

Details

Information Technology & People, vol. 29 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

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Book part
Publication date: 27 November 2006

Heidi Winklhofer, Kathryn Houghton and Thomas Chesney

Despite the much publicised advantages of a website for SME exporters, the level of website sophistication, as well as the factors which inhibit or stimulate exporting…

Abstract

Despite the much publicised advantages of a website for SME exporters, the level of website sophistication, as well as the factors which inhibit or stimulate exporting SMEs to develop their website beyond a basic level of sophistication, are still unknown. The literature is prone to discuss website establishment and development simultaneously, splitting firms into adopters and non-adopters, yet websites may be established and then neglected, or be continually developed. This paper introduces an instrument for measuring website sophistication within an export marketing context, and proposes and empirically tests a model that depicts factors impacting on perceived advantages of a website and website sophistication levels. The results identify export diversity and environmental pressure as key determinants of perceived advantage of a website which in turn is a good predictor of website sophistication. The firm internal resources, i.e. Information and Communication Technology (ICT) knowledge and time, in conjunction with entrepreneurship orientation also determine an SME exporter's website sophistication level.

Details

International Marketing Research
Type: Book
ISBN: 978-0-76231-369-3

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Article
Publication date: 12 August 2014

Hannah Noke and Thomas Chesney

Creating a new business often ends in failure arguably the more knowledge of the start-up process an entrepreneur has the more successful the outcome. Whilst business…

Abstract

Purpose

Creating a new business often ends in failure arguably the more knowledge of the start-up process an entrepreneur has the more successful the outcome. Whilst business simulations have been researched, the role of virtual worlds in aiding nascent entrepreneurs in gaining important experiential learning is lacking. The paper aims to discuss these issues.

Design/methodology/approach

This qualitative research involved six months observational data, with nine in-depth semistructured interviews with the small business owners based in the virtual world Second Life.

Findings

The findings highlight important similarities between “real world” and “virtual world” businesses. The nascent entrepreneurs reported a sense of running the business as any other business. The level of risk, in terms of capital, for setting up a virtual business is far less than the real world. However, risks are still associated with a virtual business with entrepreneurs investing time to run the business.

Originality/value

The findings of this study provide important insight into how prior knowledge can be gained through participating in “real” business activities, other than business simulations. Virtual worlds provide can play an important role in aiding nascent entrepreneurs to gain important prior knowledge of the start-up process, that the authors can anticipate will aid the entrepreneur in further ventures.

Details

Journal of Small Business and Enterprise Development, vol. 21 no. 3
Type: Research Article
ISSN: 1462-6004

Keywords

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Book part
Publication date: 27 November 2006

Abstract

Details

International Marketing Research
Type: Book
ISBN: 978-0-76231-369-3

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Book part
Publication date: 27 November 2006

Alex Rialp and Josep Rialp

According to a recent and interesting revision of advances in international marketing theory and practice, the international marketing literature has grown exponentially…

Abstract

According to a recent and interesting revision of advances in international marketing theory and practice, the international marketing literature has grown exponentially in recent years in order to offer sufficient support to corporate and public policy makers confronting today's hostile global business conditions (Katsikeas, 2003a). In fact, some of the most relevant academic journals in this field (Journal of International Business Studies, Journal of International Marketing, International Marketing Review, International Business Review, Advances in International Marketing, among others) can be considered highly stable and mature publications, with research articles covering a wide range of topics within the international marketing domain and usually authorized by leading contributors to other high-ranking marketing journals (DuBois & Reeb, 2000; Malhotra, Wu, & Whitelock, 2005).

Details

International Marketing Research
Type: Book
ISBN: 978-0-76231-369-3

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Article
Publication date: 6 September 2011

Olof Sundin

The aim of this paper is to explore how trustworthy knowledge claims in Wikipedia are constructed by focusing on the everyday practices of Wikipedia editors. The paper…

Abstract

Purpose

The aim of this paper is to explore how trustworthy knowledge claims in Wikipedia are constructed by focusing on the everyday practices of Wikipedia editors. The paper seeks to focus particularly on the role of references to external sources for the stabilisation of knowledge in Wikipedia.

Design/methodology/approach

The study is inspired by online ethnography. It includes 11 Wikipedia editors, together with the sociotechnical resources in Wikipedia. The material was collected through interviews, online observations, web documents and discussions, and e‐mail questions. The analysis was carried out from a perspective of science and technology studies (STS).

Findings

Wikipedia can be regarded as a laboratory for knowledge construction in which the already published is being recycled. The references to external sources anchor the participatory encyclopaedia in the ecology of established media and attribute trust to the knowledge published. The policy on Verifiability is analysed as an obligatory passage point to which all actors have to adjust. Active Wikipedia editors can be seen as being akin to janitors of knowledge, as they are those who, through their hands‐on activities, keep Wikipedia stable.

Originality/value

The study develops an innovative understanding of the knowledge construction culture in one of the most popular sources for information on the internet. By highlighting the ways in which trust is established in Wikipedia, a more reflexive use of the participatory encyclopaedia is made possible. This is of value for information literacy training.

Details

Journal of Documentation, vol. 67 no. 5
Type: Research Article
ISSN: 0022-0418

Keywords

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Book part
Publication date: 6 September 2018

Alesa Liles and Stacy Moak

Purpose – The purpose of this chapter is to highlight recent research addressing theories of female offending and the context of female perpetrated homicides. Women have…

Abstract

Purpose – The purpose of this chapter is to highlight recent research addressing theories of female offending and the context of female perpetrated homicides. Women have often been omitted in research and theory development, thus gendered interventions and treatments lag behind. Additionally, female perpetrated homicides are rare, consequently research examining the context of the events and the events leading up to the homicide are inadequate.

Design/methodology/approach – The approach is to examine the historical research on female offenders, the context of female violent offenses particularly homicide offenses, and emerging theories of gendered experiences into criminal activities for women.

Findings – Findings indicate that gender matters when explaining theories of female offending and when examining the context of female perpetrated homicides.

Originality/value – Females have different life events from males, and these life events create distinct pathways into criminal offending, including the ultimate offense of homicide. Based on these differences, theory development as well as intervention and prevention strategies must be designed that are gender specific.

Details

Homicide and Violent Crime
Type: Book
ISBN: 978-1-78714-876-5

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Book part
Publication date: 3 September 2015

Melissa A. Menasco

This study is a comparison of male and female delinquent behaviors utilizing a large sample in a test of social control theory.

Abstract

Purpose

This study is a comparison of male and female delinquent behaviors utilizing a large sample in a test of social control theory.

Methodology/approach

A sample of 8,363 adolescent 10th graders was drawn from the U.S. National Educational Longitudinal Study (NELS). The sample consisted of 3,774 males and 4,589 females. This work utilized logistic regression and ordinary least squares to determine whether adolescent behaviors such as smoking cigarettes, drinking alcohol, using marijuana, and other delinquent behaviors are linked to weak social bonds.

Findings

The findings of this study provide limited substantiation of social control theory for both sexes. Females who were found to have strong social bonds were less likely to engage in delinquent behaviors than males. For both sexes, the strongest element of the social bond was the element of belief.

Research limitations/implications

These results may be specific to the United States.

Practical implications

Understanding contributing factors to adolescent substance use and delinquency will assist in developing social policy that will support families.

Originality/value

This study provides insight into the differentiated nature of the social bond for males and females. Knowing that belief is an integral component in determining the strength of the social bond will aid in the development of social policies.

Details

Violence and Crime in the Family: Patterns, Causes, and Consequences
Type: Book
ISBN: 978-1-78560-262-7

Keywords

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Book part
Publication date: 25 May 2017

Chenelle A. Jones and Renita L. Seabrook

This chapter examines how the intersection of race, class, and gender impact the experiences of Black women and their children within a broader socio-historical context.

Abstract

Purpose

This chapter examines how the intersection of race, class, and gender impact the experiences of Black women and their children within a broader socio-historical context.

Methodology/approach

The epistemological framework of feminist criminology and the invisibility of Black women are used to draw an analysis on the American dominant ideology and culture that perpetuates the racial subjugation of Black women and the challenges they have faced throughout history as it relates to the mother-child dynamic and the ideals of Black motherhood.

Findings

By conceptually examining the antebellum, eugenics, and mass incarceration eras, our analysis demonstrated how the racial subjugation of Black women perpetuated the parental separation and the ability for Black women to mother their children and that these collective efforts, referred to as the New Jane Crow, disrupt the social synthesis of the black community and further emphasizes the need for more efforts to preserve the mother/child relationship.

Originality/value

Based on existing literature, there is a paucity of research studies that examine the effects of maternal incarceration and the impact it has on their children. As a part of a continuous project we intend to further the discourse and examine how race and gender intersect to impact the experiences of incarcerated Black women and their children through a socio-historical context.

Details

Race, Ethnicity and Law
Type: Book
ISBN: 978-1-78714-604-4

Keywords

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