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Article
Publication date: 27 September 2011

Nandish V. Patel and Ahmad Ghoneim

The aim of this paper is to examine empirically the relevance of the theory of deferred action for knowledge management systems (KMS) design in practice.

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Abstract

Purpose

The aim of this paper is to examine empirically the relevance of the theory of deferred action for knowledge management systems (KMS) design in practice.

Design/methodology/approach

The study adopts a case study approach to examine knowledge work and knowledge management in virtual teamwork in a large UK telecommunications company to understand the occurrence of emergent knowledge and how it is managed by virtual team leaders. The section in the company studied is described as a “knowledge intensive organization” dealing with the company's e‐commerce activities.

Findings

The analysis confirms the complex adaptive system hypothesis – a complex system adapts to its environment through self‐organization. The data reveal the behaviour of the virtual team to be self‐organizing and adaptive to its environment. It confirms the knowledge tacitness hypothesis and social embeddedness of knowledge hypothesis as important determinants of knowledge sharing. Specifically, the data reveal the main issues concerning knowledge sharing practices of virtual team workers and the crucial team leader's role in the effectiveness of the teams' capability to develop social links to externalise and share tacit knowledge to accomplish tasks.

Research limitations/implications

In this paper, the authors contribute “emergent knowledge” as a third category of organizational knowledge in addition to the existing tacit and explicit knowledge that needs to be considered when designing KMS. It also derives socio‐technical systems design principles based on the theory of deferred action, and a tentative development process with metrics is then proposed for KMS design that caters for emergent, tacit, and explicit knowledge.

Practical implications

Existing models such as the SECI model do not acknowledge emergent knowledge or its conversion into explicit knowledge. The theory of deferred action is invoked to derive design principles, termed deferred systems design principles, to depict how explicit knowledge, tacit knowledge, and emergent knowledge can be represented to design knowledge management systems for “emergent organizations”.

Originality/value

The study contributes to the limited research and lack of consideration of emergent knowledge as an integral part of organizational knowledge, especially in an era of emergent organizations.

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Article
Publication date: 27 July 2010

Nandish V. Patel, Tillal Eldabi and Tariq M. Khan

The purpose of this paper is to address the problem of designing artificial complex adaptive systems, like information systems and organisations, by developing a proof‐of

Abstract

Purpose

The purpose of this paper is to address the problem of designing artificial complex adaptive systems, like information systems and organisations, by developing a proof‐of‐concept conceptual proto‐agent model.

Design/methodology/approach

The paper develops an exploratory proto‐agent model and evaluates its suitability for implementation as agent‐based simulation.

Findings

The paper focuses on understanding the effect of emergence when designing artificial complex adaptive systems and produces a proto‐agent model that identified agents and their behavioural rules for modelling.

Practical implications

In deferred action, agents act in emergent organisation to achieve predetermined goals. Since emergence cannot be predicted, information systems and organisation design approaches that cater for emergent organisation are required.

Originality/value

The deferred action construct is a synthesis of planned approaches and contingency approaches to design information systems. It recognises the effect of emergence on information systems.

Details

Journal of Enterprise Information Management, vol. 23 no. 4
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 20 April 2010

Mark Ramrattan and Nandish V. Patel

This paper aims to examine the contextual issues relating to the problem of developing web‐based information systems for emergent organisations.

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1306

Abstract

Purpose

This paper aims to examine the contextual issues relating to the problem of developing web‐based information systems for emergent organisations.

Design/methodology/approach

The study employs an action research approach to understand and develop an analytical development tool for web developers. It postulates that existing methods are inadequate in coping with sudden and unexpected changing characteristics within the organisation. The theory of deferred action is used as the basis for the development of an emergent analytical development tool. Many tools for managing change in a continuously changing organisation are susceptible to inadequacy.

Findings

The insights proposed are believed to assist designers in developing functional and relevant approaches within dynamic organisational contexts.

Originality/value

The analytical development matrix assists web developers in emergent organisations to develop web‐based information systems.

Details

Journal of Enterprise Information Management, vol. 23 no. 3
Type: Research Article
ISSN: 1741-0398

Keywords

Content available
Article
Publication date: 27 September 2011

Maged Ali and Zahir Irani

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345

Abstract

Details

Journal of Enterprise Information Management, vol. 24 no. 5
Type: Research Article
ISSN: 1741-0398

Content available
Article
Publication date: 20 April 2010

Maged Ali and Zahir Irani

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390

Abstract

Details

Journal of Enterprise Information Management, vol. 23 no. 3
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 11 June 2020

Manas Paul, Parijat Upadhyay and Yogesh K. Dwivedi

This paper posits a critical analysis of digitalisation initiatives of emerging economies with a focus on India. It suggests granular policy measures towards realising the…

Abstract

Purpose

This paper posits a critical analysis of digitalisation initiatives of emerging economies with a focus on India. It suggests granular policy measures towards realising the dream of a competitive, empowered and knowledge-based society. To this extent, the paper juxtaposes and compares policy measures undertaken by several governments to facilitate digitalisation in their country. The policy measures embarked upon have been critically analysed in terms of their relevance, challenges for their implementation and adoption at the back of the prevailing social and economic fabric of the country. At the same time, attempts have been made to benchmark it against the best practice standards weighed in by the industry studies. The paper has also laid down a robust agenda for future research that can be replicated for any country.

Design/methodology/approach

This is a viewpoint study based upon public data and documentary sources within India as well as publications of several countries and international agencies. Research projects of numerous multinational companies working in the area of digitalisation has been accessed and analysed as well in the study.

Findings

The findings of this study have policy implications for governments in several emerging economies who have embarked on the path of digitising their economy with the larger objectives of reaping its larger benefits but have to deal with the challenges of inadequate resources to create an effective ecosystem to facilitate such a transition.

Originality/value

The study highlights the implications of challenges of gaps of physical and socioeconomic infrastructure in driving digitalisation, highlighting granular policy measures for public managers and policy makers to address them.

Details

Transforming Government: People, Process and Policy, vol. 14 no. 3
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 6 March 2017

Meditya Wasesa, Andries Stam and Eric van Heck

From the theoretical perspectives of both multi-agent systems and smart business networks, empirical studies analyzing agent-based inter-organizational systems (ABIOS) in…

Abstract

Purpose

From the theoretical perspectives of both multi-agent systems and smart business networks, empirical studies analyzing agent-based inter-organizational systems (ABIOS) in a real-life business setting are rare. The purpose of this paper is to investigate the impact of ABIOS on the performance of business networks.

Design/methodology/approach

This study presents a theoretical conceptual model portraying the influence of ABIOS on clients’ coordination structure and information architecture; and the impact of those structural alterations on business network performance in terms of the coordination, agility, and informational performances. To validate the model, a cross-case analysis was conducted in three logistics cases, namely, warehousing, freight forwarding, and intermodal transportation.

Findings

The application of ABIOS requires adjustments to the information architecture or the coordination structure, or both. Subsequently, those structural adjustments will stimulate improvements in the coordination, agility, and informational performances.

Research limitations/implications

The assessment of the clients’ performance improvement is done at the company level not at an aggregate network level. Moreover, the study only covers cases from the logistics sector.

Practical implications

This study explains the structural consequences of ABIOS applications. The adoption of an inter-organizational system is a strategic decision that requires support from multi-stakeholders. While the applications of ABIOS can offer performance improvement opportunities, adjustments must be made to the existing coordination structure or the information architecture, or both.

Originality/value

This study contributes to the smart business network literature and the ABIOS literature by presenting a validated conceptual model explaining the interplay among ABIOS, the coordination structure, informational structure, and business network performance, namely, the coordination, agility, and informational performances.

Details

Journal of Enterprise Information Management, vol. 30 no. 2
Type: Research Article
ISSN: 1741-0398

Keywords

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Article
Publication date: 5 March 2018

Amber A. Smith-Ditizio, Alan David Smith and Walter R. Kendall

The purpose of this paper is to provide useful insights underlying the popularity of search engine technologies within a social media-intensive environment.

Abstract

Purpose

The purpose of this paper is to provide useful insights underlying the popularity of search engine technologies within a social media-intensive environment.

Design/methodology/approach

The degree of social interaction for social media platforms that integrate search engine technologies as part of the homepage and related experience is very mixed on part of its users. Through Barnard’ theory of authority acceptance, social media and its popularity may be examined by the ability of its users to create effective messages that can be broadcasted to many, yet controlled by individual. The hypotheses tested the interaction of social media and search engine with gender and technological ease-of-use factors.

Findings

The statistical evidence suggested that significant technological and ease-of-use aspects of search engines are not meaningful, based on gender alone. Males may slightly be prone to take advantage of such technologies, but their search and use patterns are not much varied from their female counterparts. Social media, generally more fully captured authority in individual search patterns, and a number of interactions among gender status, search engine characteristics, and social media were found to be significant and profound. The testing of these hypotheses directly reflect the complexities of unique needs among users of search engines within a social media environment.

Practical implications

Search engine technologies with a social media context has allowed for the development of a modern, user-driven internet experience that has been powered by users’ imagination and is designed to at least partially satisfy users’ need for self-directed engagement. Organizations are well advised to provide a mindful, less controlled, and more interactive presence of potential users, especially through an increasingly mobile presence.

Originality/value

Individuals as well as organizations are rapidly discovering that it is becoming easier to share and distribute their content, especially for more creative and innovative content, among all of its users. As businesses continue to focus on the quality of one’s own content, individuals are increasingly taking advantage of some tools to exert more control over their experiences and what they are willing to share, resulting in more user-based partnerships will formulate. As the transition of traditional forms of marketing to newer forms of integrated marketing, the future for search engines as marketing tools by social media users appears to be very promising in adding contextual content within users’ homepage.

Details

Benchmarking: An International Journal, vol. 25 no. 2
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 8 February 2013

Ofir Ben‐Assuli and Moshe Leshno

Although very significant and applicable, there have been no formal justifications for the use of Monte‐Carlo models and Markov chains in evaluating hospital admission…

Abstract

Purpose

Although very significant and applicable, there have been no formal justifications for the use of Monte‐Carlo models and Markov chains in evaluating hospital admission decisions or concrete data supporting their use. For these reasons, this research was designed to provide a deeper understanding of these models. The purpose of this paper is to examine the usefulness of a computerized Monte‐Carlo simulation of admission decisions under the constraints of emergency departments.

Design/methodology/approach

The authors construct a simple decision tree using the expected utility method to represent the complex admission decision process terms of quality adjusted life years (QALY) then show the advantages of using a Monte‐Carlo simulation in evaluating admission decisions in a cohort simulation, using a decision tree and a Markov chain.

Findings

After showing that the Monte‐Carlo simulation outperforms an expected utility method without a simulation, the authors develop a decision tree with such a model. real cohort simulation data are used to demonstrate that the integration of a Monte‐Carlo simulation shows which patients should be admitted.

Research limitations/implications

This paper may encourage researchers to use Monte‐Carlo simulation in evaluating admission decision implications. The authors also propose applying the model when using a computer simulation that deals with various CVD symptoms in clinical cohorts.

Originality/value

Aside from demonstrating the value of a Monte‐Carlo simulation as a powerful analysis tool, the paper's findings may prompt researchers to conduct a decision analysis with a Monte‐Carlo simulation in the healthcare environment.

Details

Journal of Enterprise Information Management, vol. 26 no. 1/2
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 20 July 2012

Ofir Ben‐Assuli and Moshe Leshno

The purpose of this paper is to evaluate the contribution of medical information systems (IS) to efficient use of information when diagnosing chest pain complaints with…

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550

Abstract

Purpose

The purpose of this paper is to evaluate the contribution of medical information systems (IS) to efficient use of information when diagnosing chest pain complaints with suspected acute myocardial infarction (AMI) as regards ordering of tests and accuracy of diagnosis.

Design/methodology/approach

In total, 102 physicians were asked to diagnose three cases of chest pain in patients consulting an emergency department (ED) in a simulation study. Half of the participants had access to a medical IS with complete patient information and the other half of the physicians did not.

Findings

It was found that participants who viewed the medical IS ordered fewer clinical examinations. Participants who viewed the medical histories made a more accurate main differential diagnosis (DD) of AMI. Physicians with access to the medical history reported significantly higher levels of confidence in their decisions, regardless of seniority.

Originality/value

The findings suggest that IS leads to better utilization of medical services, greater efficiency and lower costs and thus has implications for other healthcare sectors.

Details

Journal of Enterprise Information Management, vol. 25 no. 4
Type: Research Article
ISSN: 1741-0398

Keywords

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