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Book part
Publication date: 2 December 2016

Igor Hawryszkiewycz

Abstract

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Designing Creative Organizations
Type: Book
ISBN: 978-1-78714-034-9

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Article
Publication date: 12 August 2021

Arturo Molina-Collado, Jessica Salgado-Sequeiros, Mar Gómez-Rico, Evangelina Aranda García and Peter De Maeyer

The paper aims to identify the major research themes in consumer financial services between 2000 and 2020, their relative magnitude and interrelationship, to identify…

Abstract

Purpose

The paper aims to identify the major research themes in consumer financial services between 2000 and 2020, their relative magnitude and interrelationship, to identify which themes have been most influential and to map the evolution of the field and identify emerging and under-researched themes that are promising for future research.

Design/methodology/approach

The core methodology is bibliometric analysis based on keyword co-occurrences. A total of 1,227 articles extracted from the Social Science Citation Index, Emerging Sources Citation Index and Scopus are used in the analysis. Key outputs of the SciMAT software are the research themes, and graphical outputs are called science mapping (evolution of the themes over time), strategic diagrams (visual representation of themes in a 2 × 2 grid) and cluster networks (themes and connected themes based on keyword co-occurrences).

Findings

The findings show that customer satisfaction, innovation, corporate social responsibility (CSR), Internet and consumer acceptance were the main so-called motor themes in the study period. Furthermore, five areas for further research are identified and discussed: Issues related to technology; marketing and consumer behavior; markets and industry; product and service development; and branding.

Research limitations/implications

Bibliometric research allows the researcher to process large volumes of articles covering a broad scope, leading to rich and insightful results. However, for greater detail and nuance, the authors recommend supplementing the results of this study with a more focused and thorough qualitative literature review for each theme of interest.

Originality/value

Bibliometric analysis is under-used in management research. The authors are not aware of similar recent work in consumer financial services. The main value of this paper lies in knowledge dissemination to a wider audience (including practitioners and researchers in adjacent areas) and providing a rigorous platform for identifying future research opportunities.

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International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 24 August 2021

Man Xu, Dan Gan, Ting Pan and Xiaohan Sun

Qualitative methods are not suitable to process high volumes of policy texts for exploring policy evolution. Therefore, it is hard to use qualitative methods to…

Abstract

Purpose

Qualitative methods are not suitable to process high volumes of policy texts for exploring policy evolution. Therefore, it is hard to use qualitative methods to systematically analyze the characteristics of complex policy networks. So the authors propose a bibliometric research study for exploring policy evolution from time–agency–theme perspectives to excavate the rules and existing problems of China's medical informatization policy and to provide suggestions for formulating and improving the future medical informatization policies.

Design/methodology/approach

Initially, 615 valid samples are obtained by retrieving related China's medical informatization policy documents, and the joint policy-making agency network and the co-occurrence network models of medical informatization policies are defined, and then the authors research China's medical informatization policies from single-dimension and multi-dimension view.

Findings

The analysis results reveal that China's medical informatization policy process can be divided into four stages; the policy-making agencies are divided into four subgroups by community detection analysis according to the fast unfolding algorithm; the core policy theme keywords are identified based on the eigenvector centrality of the nodes in those networks; the focuses of theme terms are varied in different stages and the correlations between agencies and themes are gradually decentralized.

Practical implications

These findings provide experience and evidence on leveraging informatics in the medical and healthcare field of China. Also, they can help scholars and practitioners better understand the current status and future directions of medical and healthcare informatics development in China and provide a reference to formulate and improve China's future medical informatization policies.

Originality/value

This study proposes a quantitative bibliometric-based research framework to describe transitions and trends of China's medical informatization policy.

Details

Aslib Journal of Information Management, vol. 73 no. 5
Type: Research Article
ISSN: 2050-3806

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Article
Publication date: 15 June 2010

Ady Milman, Fevzi Okumus and Duncan Dickson

The purpose of this paper is to review the contribution made by this theme issue to the question: how far do theme parks and attractions contribute to social and economic…

Abstract

Purpose

The purpose of this paper is to review the contribution made by this theme issue to the question: how far do theme parks and attractions contribute to social and economic sustainability of destinations?

Design/methodology/approach

The paper reviews some of the key contributions emerging from this theme issue.

Findings

Theme parks and attractions will continue growing globally. There seem to be many internal and external reasons that may lead to success and failure of theme parks and attractions. It is evident that theme parks and attractions contribute greatly to sustainability of destinations in many areas including investments in infrastructure, job creation, tax revenues, tourism revenues, donations, and community support. However, it is also evident that failure of a theme park may result in a major decline or failure of a destination.

Research limitations/implications

It also emerges that more research is needed into development and management of theme parks and attractions globally.

Practical implications

There are many stakeholders in developing theme parks and attractions in destinations. It is essential to ensure active participation, coordination, and support from all stakeholders to ensure that theme parks and attractions deliver intended outcomes. Careful and long‐term planning and coordination are necessary to ensure that theme parks and attractions created and managed well so that they contribute to sustainability of destinations.

Originality/value

This current theme issue is perhaps one of the first journal issues that specifically focus on theme parks and attractions and their impact on destinations. This final paper highlights emerging conclusions from this theme and offers practical and theoretical implications to the theme park industry.

Details

Worldwide Hospitality and Tourism Themes, vol. 2 no. 3
Type: Research Article
ISSN: 1755-4217

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Article
Publication date: 21 May 2021

Francisco Muñoz-Leiva, María Eugenia Rodríguez López, Francisco Liebana-Cabanillas and Sérgio Moro

This study aims to discern emerging trends and provide a longitudinal perspective on merchandising research by identifying relationships between merchandising-related…

Abstract

Purpose

This study aims to discern emerging trends and provide a longitudinal perspective on merchandising research by identifying relationships between merchandising-related subdomains/themes.

Design/methodology/approach

This study sourced 657 merchandising-related articles published since 1960, from the Scopus database and 425 from Web of Science. After processing and normalizing the data, this study performed co-word and thematic network analyses. Taking a text mining approach, this study used topic modeling to identify a set of coherent topics characterized by the keywords of the articles.

Findings

This study identified the following merchandising-related themes: branding, retail, consumer, behavior, modeling, textile and clothing industry and visual merchandising. Although visual merchandising was the first type of merchandising to be used in-store, only recently has it become an emerging topic in the academic literature. There has been a further trend over the past decade to understand the adoption of simulation technology, such as computer-aided design, particularly in supply chain management in the clothing industry. These and other findings contribute to the discussion of the merchandising concept, approached from an evolutionary perspective.

Research limitations/implications

The conclusions of this study hold implications at the intersection of merchandising, sectors, new technologies, research methodologies and merchandising-practitioner education. Research trends suggest that, in the future, virtual reality and augmented reality using neuroscientific methods will be applied to the e-merchandising context.

Practical implications

The different dimensions of merchandising can be used to leverage store managers’ decision-making process toward an integrated store-management strategy. In particular, by adopting loyalty merchandising tactics, the store can generate emotional attachment among consumers, who will perceive its value and services as unique, thanks to merchandising items designed specifically with that aim in mind. The stimulation of unplanned purchases, the strategic location of products and duration of each merchandising activity in the store, the digitalization of merchandising and the application of findings from neuroscience studies are some of the most relevant practical applications.

Originality/value

This study provides the first-ever longitudinal review of the state of the art in merchandising research, taking a holistic perspective of this field of knowledge spanning a 60-year period. The work makes a valuable contribution to the development of the marketing discipline.

Details

European Journal of Marketing, vol. 55 no. 8
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 28 May 2021

Naveen Donthu, Satish Kumar, Chatura Ranaweera, Debidutta Pattnaik and Anders Gustafsson

Journal of services marketing (JSM) is a leading journal that has published cutting-edge research in services marketing over the past 34 years. The main objective of this…

Abstract

Purpose

Journal of services marketing (JSM) is a leading journal that has published cutting-edge research in services marketing over the past 34 years. The main objective of this paper is to provide a retrospective of the thematic structure of papers published in JSM over its publication history.

Design/methodology/approach

This study uses bibliometric methods to present a retrospective overview of JSM themes between 1987 and 2019. Using keywords co-occurrence analysis, this paper unveils the thematic structure of JSM’s most prolific themes. Bibliographic coupling analysis uncovers the research trends of the journal.

Findings

Leading authors, leading institutions, authors’ affiliated countries and critically, the dominant themes of JSM are identified. As its founding, JSM has published approximately 40 papers each year, with 2019 being its most productive year. On average, lead JSM authors to collaborate with 1.30 others. Keywords co-occurrence analysis identifies nine prominent thematic clusters, namely, “marketing to service”, “quality, satisfaction and delivery systems”, “service industries”, “relationship marketing”, “service failure, complaining and recovery”, “service dominant logic”, “technology, innovation and design”, “wellbeing” and “service encounters”. Bibliographic coupling analysis groups JSM papers into four clusters, namely, “brand & customer engagement behaviour”, “service co-creation”, “service encounters & service recovery” and “social networking”.

Research limitations/implications

This study is the first to analyse the thematic structure of JSM themes over its history. The themes are analysed across time periods and then compared to dominant themes identified in contemporary service research agendas. Recommendations are made based on the gaps found. This retrospective review will be useful to numerous key stakeholders including the editorial board and both existing and aspiring JSM contributors. The selection of literature is confined to Scopus.

Originality/value

JSM’s retrospection is likely to attract readership to the journal. The study’s recommendations regarding which areas have matured and which are still ripe for future contributions will offer useful guidelines for all stakeholders.

Details

Journal of Services Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 20 May 2021

Vivek Kumar and Arpita Srivastava

This paper aims to map the evolution of research in business ethics from 1991 to 2018. It aims to identify the major themes and how they have evolved. It also aims to…

Abstract

Purpose

This paper aims to map the evolution of research in business ethics from 1991 to 2018. It aims to identify the major themes and how they have evolved. It also aims to identify gaps in the literature for recommending future research agenda.

Design/methodology/approach

This study uses co-word network analysis. Co-word network analysis is a bibliometric technique used to objectively identify research themes via article keywords. The study examines articles from 1991 to 2018, which is a span encompassing a greater number of articles than previous bibliometric studies in business ethics. This time span was split into four periods and major research themes were identified for each period to map the changes in research agendas in the business ethics discipline over time.

Findings

The findings point to increasing maturation of the discipline, a slight decline in ethical decision-making research, a rise in research at the intersection of leadership and ethics and exponential growth in studies on corporate social responsibility. Ethical issues in business-to-business contexts are understudied. Research in environmental disclosures and leadership is expected to grow in the future.

Originality/value

This is the first study in business ethics to use keywords for analyzing the evolution of a discipline. This study encompasses more articles than any other study in business ethics. Finally, this is the only study to use co-word network analysis to study business ethics literature.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

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Article
Publication date: 6 May 2021

Wei Wei, Yanyan Zheng, Lu Zhang and Nathaniel Line

Theme park experiences ubiquitously unfold in the presence of others. In acknowledgement of this important part of theme park consumption, this research set out to examine…

Abstract

Purpose

Theme park experiences ubiquitously unfold in the presence of others. In acknowledgement of this important part of theme park consumption, this research set out to examine if other visitors help create an immersive environment and, in turn, memorable experiences for theme park visitors.

Design/methodology/approach

An online survey was distributed to 561 theme park visitors. Structural equation modeling (AMOS 26) was used for testing the hypotheses in the proposed framework.

Findings

Results of SEM analyses reveal the positive impact of perceived similarity on visitors' sense of immersion at theme parks and the memorability of the experience. In turn, memorable experiences further drive behavioral intentions (i.e., return intention and willingness to pay premiums).

Practical implications

The findings provide suggestions for theme parks to leverage customer-to-customer interactions in order to create immersive and memorable visitor experiences.

Originality/value

This research marks one of the first attempts to approach customer-to-customer interactions (CCIs) at theme parks by empirically examining the impact of the perceived similarity of others on focal visitors' emotions and experiences.

Details

Journal of Hospitality and Tourism Insights, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9792

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Book part
Publication date: 23 September 2009

Gavin M. Schwarz

This chapter assesses the accuracy of the assumption that organizational change research is too thematically narrow. The proposition is explored by assessing the nature of…

Abstract

This chapter assesses the accuracy of the assumption that organizational change research is too thematically narrow. The proposition is explored by assessing the nature of articles on change, published since 1947, in eight representative management and organization journals (n=454). Results indicate that more research on change is being published but has not lead to significantly more developed knowledge, as it increasingly relies on refinement rather than idea overthrow, and is largely made up of themes that received most of their critical attention up to a decade ago. The critique concludes by highlighting further development and career challenges for change researchers.

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Research in Organizational Change and Development
Type: Book
ISBN: 978-1-84855-547-1

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Article
Publication date: 29 March 2021

Evangelos Psomas

A rich agenda for future research in the field of Lean Manufacturing (LM) is available in the academic literature. The purpose of this paper is to determine the LM future…

Abstract

Purpose

A rich agenda for future research in the field of Lean Manufacturing (LM) is available in the academic literature. The purpose of this paper is to determine the LM future research methodologies suggested in the literature and to classify them into themes. Classifying these themes into broad categories is also an aim of the present study.

Design/methodology/approach

For the purpose of the present study, a systematic literature review (SLR) of peer reviewed journal articles in LM was conducted. A total of 214 articles published in 46 journals during 2010–2020 were collected from four major management science publishers, namely, Emerald Online, Elsevier/Science Direct, Springer Link and Taylor and Francis. To organize the qualitative data into meaningful themes and these themes into broad categories, the quality tool “affinity diagram” was applied.

Findings

The review of LM articles that are increasing over time reveals the “vital few” academic journals, which have published most of the sample articles. The plethora of the suggested future research methodologies are analytically presented and classified into meaningful themes, namely, the size of the research sample and its composition, several types of study (other than surveys), longitudinal studies, applying advanced statistical analysis and (mathematical) modeling techniques, objective, real and quantitative data, surveys, mixed/multiple research studies, reliability and validity analysis, using computer-aided technology for data collection and processing and research collaborations. These themes in turn are classified into broad categories, namely, study, data and statistical analysis and modeling.

Research limitations/implications

This SLR is not comprehensive because the number of the databases searched is restricted to four. Moreover, the literature review is limited to peer reviewed journal articles regarding Lean only in the manufacturing sector, while the subject reviewed is limited to the future research methodologies. The subjectivity of classifying the large number of the future research methodologies into themes and these themes into broad categories is also a limitation of the present SLR. Based on these limitations, future literature review studies can be carried out.

Practical implications

Researchers can be analytically informed about the future research methodologies suggested in the literature and their respective key themes and broad categories, to design original research studies of high academic and practical value.

Originality/value

This study goes beyond previous SLRs on LM by presenting analytically the plethora of the future research methodologies suggested in the literature as well as by identifying natural patterns or groupings of these methodologies.

Details

International Journal of Lean Six Sigma, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-4166

Keywords

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