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Digital Service innovation (DSI) plays a fundamental role in the successful transition from product manufacturer or traditional service provider to a provider of digitally-enabled service solutions. Multiple impediments make managing this transformation using digital technologies difficult for firms, their customers and wider ecosystems. Extant knowledge of these digital technology impediments requires synthesizing and mapping.

A systematic literature review (SLR) was conducted. DSI tools and terminology are synthesized via thematic analysis. Subsequently, impediments to DSI for servitization (covering barriers, challenges and tensions) faced by actors across three key innovation phases: strategic planning, design planning and implementation, and four interaction levels (Micro, Meso, Macro-environment, Macro-ecosystem) are mapped via template analysis.

Six impediment categories (external environmental factors, internal firm factors, capabilities, business models and processes, value creation and interaction) encompassing 28 unique impediment types to DSI during servitization are identified. A framework enabling impediment comparison across innovation phases and ecosystem/network interaction levels, revealing that the majority of barriers can be framed as “challenges” was developed.

Whilst literature is emerging relating to digital servitization, there is a lack of research on the role DSI plays in facilitating digital servitization and no comprehensive study of DSI impediments exists. Additionally, consensus around the cross-disciplinary terminologies used is lacking. This study is a structured attempt to map the domain, summarizing the terms, identifying and clarifying impediment categories and providing recommendations for researchers and managers in tackling the latter.

This historical analysis investigates treatment of the important discipline of internal communication in a number of globally influential public relations education frameworks over time. The purpose of this paper is to develop insight with the potential to inform future education and professional development programmes.

The conceptual framework for the study is set via discussion of the historical approach, internal communication, professionalization, and knowledge. The historical critical analysis research methodology is used to study data sources including professional body reports and archival documentation. Deductive and inductive coding is combined with template analysis to ensure rigorous qualitative data analysis.

The study finds inconsistent treatment of the internal communication discipline in public relations education frameworks over time. Distinct inclusion was found in early frameworks, clear recognition of the growing importance of internal communication was evident in later guidelines, but the study discovers that the discipline has been excluded from recent frameworks.

While the study draws on relevant data sources credited with international influence, it is limited to sources published in English.

Practical educational and methodological implications of the research are discussed along with avenues for further research including surveys or qualitative research to investigate contemporary views held by practitioners and educators on internal communication curricula.

Social and management implications are discussed including a call for the reinstatement of internal communication in globally influential public relations education frameworks.

The discipline of internal communication is still understudied which is surprising given its impact on organisational effectiveness. Furthermore, little previous attention has been paid to the history of internal communication education. This paper tackles that void, finds inconsistent treatment of the discipline in education frameworks over time, and contributes discussion on why these inconsistencies have occurred.

Comprehensive primary health care (PHC) models are seldom implemented in high income countries, in part due to their contested legitimacy in neoliberal policy environments. This article explores how merging affected the perceived legitimacy of independent community health organisations in Victoria, Australia, in providing comprehensive PHC services.

A longitudinal follow-up study (2–3 years post-merger) of two amalgamations among independent community health organisations from the state of Victoria, Australia, was conducted. This article explores the perceived effects of merging on (1) the pragmatic, normative and cognitive legitimacy of studied organisations and (2) the collective legitimacy of these organisations in Victoria's health care system. Data were collected through 19 semi-structured interviews with key informants and subjected to template and thematic analyses.

Merging enabled individual organisations to gain greater overall legitimacy as regional providers of comprehensive PHC services and thus retain some capacity to operationalise a social model of health. Normative legitimacy was most enhanced by merging, through acquisition of a large organisational size and adoption of business practices favoured by neoliberal norms. However, mergers may have destabilised the already contested cognitive legitimacy of community health services as a group of organisations and as a comprehensible state-wide platform of service delivery.

Over-reliance on individual organisational behaviour to maintain the legitimacy of comprehensive PHC as a model of organising health and social care could lead to inequities in access to such models across communities.

This study shows that organisations can manage their perceived legitimacy in order to ensure the survival of their preferred model of service delivery.

Recent research into communities of practice (CoPs) has focused on large organizations, suggesting they can be constructed for the purposes of knowledge acquisition and innovation. The present study found that, for science-based SMEs, CoPs are more likely to emerge unplanned to support incremental innovation in the form of problem-solving activities. This paper aims to discuss these points.

Deploying a social constructionist research methodology, thematic template analysis was used to analyze 25 in-depth interviews conducted with a range of employees in six science-based SMEs.

Both intra and inter-organizational CoPs were leveraged for a variety of purposes, including knowledge acquisition and the enhancement of the organizations' ability to generate innovative solutions.

Whilst there is no claim for the representativeness of the sample in relation to the wider population of science-based firms, the paper offers new material and theorizing in a domain which has been dominated to date by a focus upon large organizations and a managerialist orientation.

A contextualized framework for the construction of CoPs in science-based SMEs has been developed from the findings of this study.

The role of CoPs in science-based SMEs and the factors that influence their success or failure have been neglected to date, and thus have received little attention in the literature. Yet CoPs, as we found, can contribute to knowledge acquisition and innovation.

There is low adoption rate of existing environmentally sustainable construction frameworks. Contractors have dwindled capability to adapt to environmentally sustainable construction (ESC) towards achievement of SDGs. The aim of this paper is to develop a framework that leverages both theoretical and practical aspects of sustainable construction to enable contractors' adaptation to ESC at the micro level.

Due to the social constructivism orientation of the objectives of this research, abductive approach and qualitative research strategy were adopted. Data were obtained through interviews and validation focus group discussion. Content analysis and thematic template analyses techniques were employed to conduct qualitative data analyses.

There are peculiar ESC barriers that need to be overcome by contractors in the study area. Legislative and financing efforts of stakeholders are key contractors' ESC adaptation drivers. Contractors in less affluent societies, such as Ghana, require high resilience, dense and centralized social network structures and isomorphic and coercive drivers to be able to adapt to ESC.

The scope of this research is limited to the data gathered from large construction firms in Ghana, a developing country in the sub-Saharan region.

This is one of the first papers that provide guidelines on developing capability of contractors in a developing country to adapt to ESC. The paper addresses the challenge in the ecological modernization theory by adducing empirical evidence to prescribe guidelines on how contractors can increase rate of efficiency through collaborative strategies that engender ESC.

The purpose of this paper is to provide a theoretical framework to improve understanding of physical asset management (AM) practices contained in well-known AM standards and guidelines.

Textual thematic analysis of physical AM standards and guidelines was carried out after developing a priori template derived from existing theories in management knowledge. Triangulation to validate the developed theoretical framework was used based on a deductive logic of inquiry equipped with semi-structured interview. The interviewees were managers of physical asset departments of 15 out of 24 ministries of Saudi public sector.

The developed theoretical framework called “systematic asset management practices” (SAMP) explains the logic behind physical AM practices contained in well-known standards and guidelines in terms of the essence of directly related practices for the life cycle of physical assets. SAMP shows that all AM standards and guidelines use a similar logic for managing the life cycles of physical assets.

AM developers can use the SAMP theoretical framework to develop and improve AM guidelines. In addition, the framework enables practitioners to further understand differences among standards and guidelines in addition to their potential future development.

This paper provides an original theory for AM practices, which originally evolved from informal to formal on the basis of practitioners’ logic.

The construction industry plays an important role in the achievement of the 11th and 15th of the Sustainable Development Goals. Efforts have been made by most developing and developed economies toward the achievement of these goals. Despite the efforts being made by the construction industry toward the achievement of these goals, there are still barriers that prevent built environment consultants from advancing environmental sustainability (ES) of construction projects. The purpose of this paper is to identify barriers to ES of construction projects.

An extensive literature review on barriers to the adoption of ES was conducted and face-to-face semi-structured interviews of purposively selected built environment consultants in Ghana were carried out. Thematic template analysis of qualitative data was conducted.

The key findings from the study include perceived initial costs, lack of knowledge on ES, technological difficulties, external pressures in adopting ES practices and environmental conditions in developing countries.

The outputs of this study offer strategies which are very significant to the construction industry in embracing ES. Further, the findings contribute to knowledge on achieving the sustainable development agenda.

Through a systematic literature review covering 15 years, this paper aims to identify and annotate the barriers that hinder the career development of women working in the construction industry. Furthermore, it describes publication trends that have contributed to the evolution of the topic.

A systematic literature review of credible sources in different databases has been carried out for the period from 2000 to 2015. By means of thematic analysis, a data set of 60 articles has been analysed.

The topic has been and still is of interest to the research community. Women who work in the construction industry in different countries confront numerous career barriers, the more frequent being the difficulty of balancing work and family, and the lack of professionalism in human resource management.

Some publications related to the topic might have been inadvertently omitted. Hopefully, this paper can be valuable for informing future research directions.

The paper is useful to human resource managers to understand how their practices influence women’s career development, gender equity and organisational injustice, and how to improve them. It informs policies to reduce gender discrimination and guides researchers interested in gender diversity in the industry.

A clear vision of career barriers affecting women is required to find solutions and improve the fairness and justice of business practices.

Previous studies do not offer a comprehensive and up-to-date review covering such a wide time period and so many countries. It will have implications in the identification of initiatives critical to achieving lasting change in gender equity in the construction industry.

This paper identifies exigent factors that enable and constrain trust building in a science-based innovation ecosystem.

Set in the Northeast England, this study adopts a processual sensemaking approach to thematically analyse interviews with a diverse range of participants in six science-based SMEs.

The findings provide a unique exposition of trust building in an innovation ecosystem across geographic and platform relationships. In doing so, the findings highlight factors outside of contractual agreements that enable or constrain trust building in an innovation ecosystem.

Limitations centred on subjectivity in the use of thematic analysis, sample bias and size. Sampling limitations were mitigated through the research design and analysis.

The findings provide unique insights into understanding the exigent factors that enable or constrain trust building in a science-based innovation ecosystem.

The study identifies five exigent factors that constrain or enable trust building in science-based SMEs' innovation ecosystem at a micro-level – building network relationships, degree of novelty, protection of innovations, propensity for adding value, propensity for risk.

To improve building performance and meet statutory carbon reduction targets, a radical transformation of existing UK building stock is needed. Much previous research on building performance has focussed on large-scale construction. However, retrofit of existing housing stock – which will contribute the majority of the requisite efficiency improvement – is carried out by practitioners in the repair–maintain–improve (RMI) subsector. These practitioners are the sole traders and micro-firms who constitute two-fifths of employment in the construction sector. The study aims to examine the factors influencing these practitioners in RMI work to understand how better to engage them with improved building performance.

A total of 31 semi-structured interviews were conducted with RMI professionals from around the UK and analysed using template analysis.

The analysis identified capabilities of the practitioners who influence building performance, including knowledge and co-ordination of people and resources; opportunities including state action and customer demand; and motivations including pride in work, customer care and satisfaction, maintaining a viable business and working relationships.

The participants were a small, mixed group in terms of firm size and specialisation. The qualitative approach adopted provided detailed insights but does not make claims for statistical generalisability or representativeness of the findings. Future work could look to extend the findings with a statistically representative survey.

For a successful transition to high standards of building performance, modelling is not enough. Initiatives are needed to address the multiple factors which determine engagement in energy-efficient retrofit: capacities, opportunities and motivations. The desire of RMI practitioners to meet customer expectations could be used to develop pragmatic building performance evaluation, guided by householder satisfaction criteria.

The study examined the attitudes and experiences of an under-researched sector who are essential to the delivery of improved building performance. This study makes a novel contribution by applying an established psychological model of behaviour change, the capability, opportunity, motivation – behaviour model, for the first time in this domain.