Search results

The purpose of this paper is to argue that the World Heritage Site (WHS) status as a label plays an important role in branding, creating awareness among the tourists and promoting a specific place – be it natural or cultural.

The study is based on qualitative research and utilised interviews and explanatory case study method, taking Maritime Greenwich WHS as a case.

It is found that the status of WHS motivates the tourists in general and heritage tourists in particular to visit the case study site. Also, the status helps in boosting the level of confidence of the tourists while selecting the site. Overall, it helps to reinforce the identity of a place. However, sustainability and conservation should not take a back seat when the very purpose of branding a site as WHS is this.

It is ideal to have a balance in managing the demand and supply side of place management and marketing making sure that the heritage value and trust is kept intact.

This study aims to identify the extent of intended interorganisational collaboration in the implementation of management objectives at World Heritage Sites (WHSs). These sites represent a unique management challenge in terms of the number and diversity of organisations involved both in terms of ownership and in the interface between the site and the wider tourism environment.

The research is based on content analysis of 12 management plans. Analysis focuses on the types and frequency of organisations involved in the joint implementation of sustainable tourism objectives. Ratio analysis is used to develop a ratio of collaboration which provides a measure of the numbers of organisations involved and the level of collaborative activity across sites.

There is higher commitment towards interorganisational collaboration at complex sites, comprising a range of attractions, compared with single‐focus sites. This was unsurprising, given that complex ownership of sites necessitates collaboration. However, when data relating to site owners was eliminated to reveal a truer picture of collaboration, the findings indicated that single‐focus sites were committed to jointly implementing a higher proportion of objectives compared with complex sites organisations. A number of mechanisms are in place to facilitate collaboration, but again, these are more prominent in the management plans of complex sites. The findings indicate that interorganisational collaboration is currently underutilised in the strategic management of WHSs.

The study is exploratory, given that this is the first time that World Heritage Sites have had published management plans. Measuring comparative activity using ratio analysis is one‐dimensional. The research is also based on intended activity over the next five years and would need to be followed up by further research based on the reality of implemented objectives.

The study assesses the extent of intended interorganisational collaboration in the public‐sector context of WHSs and contributes to the literature in both areas of study.

Outdoor arts festivals have been proposed as a means of rehearsing democratic practices and of placemaking interventions in the space time of contemporary capitalism. I consider whether they are really able to repurpose civic and pseudo public space and challenge the production and reproduction of that space as a colonial and neoliberal territory, or are they merely examples of the ‘pseudo-fête’ prolonging such structures by other means?

This chapter uses case studies of two outdoor arts festivals in the United Kingdom, at which I have performed rhythmanalyses, to explore festivalised spaces and the extent to which they might empower people. Empowerment here relates not only to individual agency, autonomy and self-determination but also to the development of shared, social identity within crowds. The role of festival management, the arrangement of festival space/times and the codification of behaviour are of particular relevance to these effects. I use time-lapse videography to capture data around flows and accretions of audiences, combined with my embodied presence in the lived space of the festival, sensing its rhythms and atmospheres.

Using the concept of polyrhythmia to comprehend and unpick complex durational patterns, I focus on how public spaces are transformed when animated by performances and how public space can redefine both performance and audience dynamics. The adaptation and application of rhythmanalysis in this project has revealed patterns of behaviour and evidenced characteristic qualities of outdoor arts which were previously ignored or only assumed.

The development of the ResIDe Electronic Library at the University of the West of England, Bristol, is traced from its origins as an eLib funded research project. Different aspects of the system are analysed through their potential to increase economy, efficiency and effectiveness in library services. This analysis is related to the utility that it can provide to differing sponsors and the likelihood of their making supporting resources available. While economy and efficiency are relatively easy concepts to define and use, effectiveness can be both contested and multifaceted, varying in accordance with both subjective preference and interests represented. Competing views of effectiveness needed to be balanced whilst emphasising those aspects of the system that would appeal to senior UWE management in a time of the rising “audit society” in higher education.

The purpose of this paper is to discuses the development and application of Maritime City, a developing virtual urban community created by the University of Greenwich to supplement the delivery of child protection training.

Maritime City is a “serious game” developed by the University of Greenwich to deliver child protection training to health and social care professionals working with children and their families. This discussion paper will consider the practice landscape for these professionals and their training needs for working with families where children are at risk of harm. This paper will also consider some of the innovative pedagogical approaches to providing this training through the use of a serious game. Finally, this paper will also share some of the thinking behind the work and several of the learning activities that have been used with students.

Maritime City offers a safe, new medium to explore and reflect upon child protection assessment in a family situation. It offers health and social care professionals, at all stages of their careers, a unique opportunity to evaluate child protection issues. Amongst its advantages, Maritime City gives professionals involved in child protection the opportunity to evaluate and re-evaluate a case without putting children or service users at risk. As the game is in the early stages of use further evaluations are required to discern its effects on practice.

Maritime offers a unique opportunity of completing a child protection home visit using a range of tools to help participants draw on their own experiences and those of others to prepare them for working with children and families.

The purpose of this paper is to focus on the impacts that the adaptive reuse of historical building has on museum service quality by analysing the visitors’ expectations and perceptions through the HISTOQUAL model. It looks deeper into investigating the enhancement of adaptive reuse approach to historical buildings not only to the surrounding environment, but also to the building’s cultural significance.

A field survey implementing quantitative approach was conducted by using questionnaires to collect the visitors’ expectations and perceptions on their visits to the selected case study sites. The selected two case study sites are both newly adaptive reuse museums located in the heart of Kuala Lumpur. Through these case studies, the visitors’ expectations and perceptions were analysed and the differences were identified.

Positive feedback on the level of service quality provided at both museums indirectly shows the success of adaptive reuse initiative on the historical buildings towards adapting their new functions as a museum. It was also noted that foreign language leaflets and facilities for less able visitors were among the two service criteria that do not exceed the expectations of users. In general, these findings are crucial in identifying the gap within the services provided and appropriate measures that can be undertaken for further improvement.

Further study can be employed to a larger population of study to cater for a variety of perspectives from both users and managers of the buildings.

This paper highlights the implications of users’ feedback towards building usability and functions. It provided imperative findings from the users’ point of view pertaining to the services provided.

The paper illustrates the significance of social perceptions on the implications of service delivery. It also reports empirical evidence in highlighting the importance of users’ attributes towards excellent service delivery.

Up to present, there exists a small number of studies that look into reviewing the new functions of adaptive reuse buildings. This study now contributes to create a larger number of studies in this scope, especially within the context of Malaysia.

Enterprise resource planning (ERP) system solutions are currently in high demand by both manufacturing and service organisations because they provide a tightly integrated solution to an organisation's information system needs. During the last decade, ERP systems have received a significant amount of attention from researchers and practitioners from a variety of functional disciplines. In this paper, a comprehensive review of the research literature (1990‐2003) concerning ERP systems is presented. The literature is further classified and the major outcomes of each study are addressed and analysed. Following a comprehensive review of the literature, proposals for future research are formulated to identify topics where fruitful opportunities exist.

The restoration of the Queen's House, the centrepiece of the National Maritime Museum at Greenwich, in colours which approximate as nearly as possible to those in use at its prime during the heady days of the Restoration of Charles II, has made extensive use of paint finishes produced by Macpherson Paints.