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Purpose: The main aim of the study is to provide a tool for non-financial information in decision-making. We analysed the non-financial data in the annual reports in order to show the usage of this information in financial decision processes.

Need for the Study: Main financial reports such as balance sheets and income statements can be analysed by statistical methods. However, an expanded financial reporting framework needs new analysing methods due to unstructured and big data. The study offers a solution to the analysis problem that comes with non-financial reporting, which is an essential communication tool in corporate reporting.

Methodology: Text mining analysis of annual reports is conducted using software named R. To simplify the problem, we try to predict the companies’ corporate governance qualifications using text mining. K Nearest Neighbor, Naive Bayes and Decision Tree machine learning algorithms were used.

Findings: Our analysis illustrates that K Nearest Neighbor has classified the highest number of correct classifications by 85%, compared to 50% for the random walk. The empirical evidence suggests that text mining can be used by all stakeholders as a financial analysis method.

Practical Implications: Combining financial statement analyses with financial reporting analyses will decrease the information asymmetry between the company and stakeholders. So stakeholders can make more accurate decisions. Analysis of non-financial data with text mining will provide a decisive competitive advantage, especially for investors to make the right decisions. This method will lead to allocating scarce resources more effectively. Another contribution of the study is that stakeholders can predict the corporate governance qualification of the company from the annual reports even if it does not include in the Corporate Governance Index (CGI).

Kathy Charmaz, a developer of constructivist grounded theory (CGT), advocated the use of grounded theory as a tool to attain social justice through research. We developed the grounded text mining approach (GTxA) method by integrating Charmaz's CGT with text mining. This technique is aimed at facilitating the systematic and comprehensive understanding of textual data. GTxA helps researchers engage in abductive reasoning by encouraging them to transition between CGT and text mining analyses. This chapter illustrates an example of how GTxA was utilized when a group of researchers analyzed depositions and semi-structured interview data of a defendant in an actual criminal case in Japan and, thus, detected the possibility of a coerced false confession. The chapter concludes by encouraging researchers to utilize GTxA for attaining social justice.

The purpose of this chapter is to shed light on researchers and practitioners about sentiment analysis in hospitality and tourism. The technical details described throughout the chapter with a case study to provide clarifying insights. The proposed chapter adds significantly to the body of text mining knowledge by combining a technical explanation with a relevant case study. The case study used supervised machine learning to predict overall star ratings based on 20,247 comments related to Royal Caribbean International services for determining the impact of cruise travel experiences on the evaluation company process. The results indicate that travelers evaluate their travel experiences according to the most intense negative or positive feelings they have about the company.

Text mining, natural language processing, and natural language understanding continually help businesses and organizations extract valuable insights from unstructured data. As the business environment changes, companies must integrate data from many sources to remain competitive. Text is yet another rich data source collected by an organization both internally from employees and externally from customers. The chapter begins by distinguishing and defining text mining, natural language processing, and natural language understanding. Then two case studies are presented to understand how these technologies are applied in practice, namely on human resources and customer service applications of natural language. The chapter closes with defining steps to mitigate project risk as well as exploring the many industries employing this emerging technology.

This literature review is on advanced computer analytics, which is a major trend in the field of Human Resource Management (HRM). The authors focus specifically on computer-assisted text analysis (CATA) because text data are a prevalent yet vastly underutilized data source in organizations. The authors gathered 341 articles that use, review, or promote CATA in the management literature. This review complements existing reviews in several ways including an emphasis on CATA in the management literature, a description of the types of software and their advantages, and a unique emphasis on findings in employment. This examination of CATA relative to employment is based on 66 studies (of the 341) that bear on measuring constructs potentially relevant to hiring decisions. The authors also briefly consider the broader machine learning literature using CATA outside management (e.g., data science) to derive relevant insights for management scholars. Finally, the authors discuss the main challenges when using CATA for employment, and provide recommendations on how to manage such challenges. In all, the authors hope to demystify and encourage the use of CATA in HRM scholarship.

Budget hotels are becoming an emerging industry for convenience and affordability, where consumer sentiments are of paramount importance. Tourism has become increasingly dependent on social media and online platforms to gather travel-related information, purchase travel products, food, lodging, etc., and share views and experiences. The user-generated data helps companies make informed decisions through predictive and behavioural analytics.

Design/Methodology/Approach: This study uses text mining, deep learning, and machine learning techniques for data collection and sentiment analysis based on 117,151 online reviews of the customers posted on the TripAdvisor website from May 2004 to May 2019 from 197 hotels of five prominent budget hotel groups spread across India using Feedforward Neural Network along with Keras package and Softmax activation function.

Findings: The word-of-mouth turns into electronic word-of-mouth through social networking sites, with easy access to information that enables customers to pick a budget hotel. We identified 20 widely used words that most customers use in their reviews, which can help managers optimise operational efficiency by boosting consumer acceptability, satisfaction, positive experiences, and overcoming negative consumer perceptions.

Practical Implications: The analysis of the review patterns is based on real-time data, which is helpful to understand the customer’s requirements, particularly for budget hotels.

Originality/Value: We analysed TripAdvisor reviews posted over the last 16 years, excluding the Corona period due to industry crises. The findings reverberate in consonance with the performance improvement theory, which states feed-forward a neural network enhances organisational, process, and individual-level performance in the hospitality industry based on customer reviews.

Nonperforming assets in any banking system have stressed the economic health of nations. Resultantly, literature has given considerable impetus to predict failures and bankruptcy. Past studies have focused on the outcome of failures, while, there is a dearth of studies focusing on ongoing firms in bad shape. We plug this gap and attempt to identify underlying communication patterns for firms witnessing prolonged underperformance. Using text mining, we extract and analyze semantic, linguistic, emotional, and sentiment-based features in non-numeric communication channels of these poor-performing firms and their peers. These uncovered patterns highlight the use of vocabulary and tone of communication, in correspondence to their financial well-being. Furthermore, using such patterns, we deploy various Machine Learning algorithms to identify loser firm(s) way ahead in time. We observe promising accuracy over a time window of five years. Such early warning signals can be of critical importance to various stakeholders of a firm. Exploration of writing style-related features for any firm would help its investors, lending agencies to assess the likelihood of future underperformance. Firm management can use them to take suitable precautionary measures and preempt the future possibility of distress. While investors and lenders can be benefitted from this incremental information to identify the likelihood of future failures.

Sentiment analysis is a text analysis method that is developed for systematically detecting, identifying, or extracting the emotional intent of words to infer if the text expresses a positive or negative tone. Although this novel method has opened an exciting new avenue for organizational research – mainly due to the abundantly available text data in organizations and the well-developed sentiment analysis techniques, it has also posed a serious challenge to many organizational researchers. This chapter aims to introduce the sentiment analysis method in the text mining area to the organizational research community. In this chapter, the authors first briefly discuss the central role of sentiment in organizational research and then introduce the traditional and modern approaches to sentiment analysis. The authors further delineate research paradigms for text analysis research, advocating the iterative research paradigm (cf., inductive and deductive research paradigms) that is more suitable for text mining research, and also introduce the analytical procedures for sentiment analysis with three stages – discovery, measurement, and inference. More importantly, the authors highlight both the dictionary-based and machine learning (ML) approaches in the measurement stage, with special coverage on deep learning and word embedding techniques as the latest breakthroughs in sentiment and text analyses. Lastly, the authors provide two illustrative examples to demonstrate the applications of sentiment analysis in organizational research. It is the authors’ hope that this chapter – by providing these practical guidelines – will help facilitate more applications of this novel method in organizational research in the future.

The purpose of this study is to identify the specific skills and abilities within the broad category of data analytics that current business professionals believe are most important for accounting graduates. Data analytics knowledge is clearly important, but this category is broad. Therefore, this study identifies the specific skills and abilities that are most important for accounting graduates so that faculty can create classroom materials most beneficial for the future accounting graduates. In 2013, the Association to Advance Collegiate Schools of Business developed new standards for accounting programs, including standard A7, related to information technology and analytics. The intent of the standard clearly focuses on increasing the level of technology and analytics studied within the accounting curriculum. However, the specific details and methods for achieving the intent of A7 remain an open question. This chapter uses prior research focused on business analytics education to identify potential analytic skills, tools, techniques, and management issues of concern within the accounting profession. A survey of 342 accounting professionals identifies suggested areas of analytic competencies for accounting graduates. Specifically, the authors find preferences for skills related to data interpretation and communication over any individual technical skills or statistical knowledge. These skills suggest a role for accountants as intermediaries who may need to translate analytic activities into business language. Post hoc, the authors examine the survey results for differences based on respondent characteristics. Interestingly, female respondents report lower beliefs about the importance of analytic skills. The authors also find some differences when examining different demographics within the respondents.

This study explores the thematic relationships within the field of sustainability of agri-food chains oriented toward Industry 4.0, focusing on the analysis of scientific production, through research articles and technological output according to patents worldwide. Agri-food Industry 4.0 is an expanding interdisciplinary field in which science and technology interactions are increasingly intensifying with a strong link to sustainable development.

This study has used high impact indexed publications (Web of science) and patents as proxy indicators of innovation, which are transformed into two sets of data, reflecting the scientific and technical backgrounds, respectively. On the one hand, both quantitative and qualitative analysis methodologies were used to examine the scientific papers through descriptive analysis, focused on collaborations networks by authors, institutions, and countries, as well as a content analysis of keywords. On the other hand, the analysis of technical background on patent families shows the temporal evolution of technologies with future challenging trends, text mining, main applicants, and geographical examination.

The results show that in the field of sustainability in agri-food chains oriented to Industry 4.0, most research is in the agricultural field in scientific articles, with high impact in climate-smart agriculture. Patent analysis reveals a marked increase in the patenting rate from 2012 and 2013, coinciding with the start of scientific production in this field of knowledge. In spite of the fact that China is the leader country in this technological field, India shows a significant change. Moreover, India is a country that is currently showing significant progress, both in the field of scientific production and in its categorization as an innovative country due to its growth in patent filings.