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The purpose of this paper is to describe document delivery services between Texas A&M University Libraries (TAMUL) and Texas A&M University at Qatar Library (TAMUQL) from 2003 to 2008.

The paper provides insights into the development of the new service provided by main campus libraries from College Station, Texas to the new branch library in Doha, Qatar.

Document delivery is a popular, accurate, prompt, and well appreciated service for students, faculty, researchers, and staff to obtain needed curriculum and research materials unavailable at TAMUQL due to space limitations.

This research provides useful and practical information for administrators and librarians planning to establish document delivery and interlibrary loan services.

The purpose of this study is to investigate the use of co‐browse in live chat, customers' question types, referral to subject experts, and patrons' usage patterns as experienced in the virtual reference (VR) chat reference services at Texas A&M University Libraries.

Chat transcripts from 2005 to 2007 were sampled and analyzed by peer reviewers. Statistical data in that period were also examined. A set of methods and a pilot study were created to define the measurement components such as question types, expert handling, and co‐browsing.

Co‐browsing is used in 38 percent of the sampled chat sessions. The Texas A&M University live chat service group considers co‐browsing a useful feature. Of questions received on VR, 84 percent are reference questions. Only 8.7 percent of the total questions or 10 percent of the reference questions need to be answered by subject experts. The use of VR increases dramatically in the past two years at the Texas A&M University. The findings also reveal users' logon patterns over weekdays and weekends.

The study contributes and advances understanding in the role VR plays in a large academic library and the role co‐browsing plays in VR services. The study also provides a comprehensive method for transcript and usage data analysis. It is believed that a similar methodology may be replicated elsewhere by other institutions engaging similar services or evaluation.

The Research Committee at Texas A&M University (TAMU) Libraries provides a model of tenure support that includes funding of research projects and an annual Research Forum. The purpose of this article is to review these support mechanisms and their outcomes. An argument for the benefit of such a model is presented.

Tenure support provided by the Research Committee and the broader supportive environment in which it functions is described. Each supported project was reviewed to determine its outcome (publication or conference presentation).

This model of support benefits tenure‐track librarians at Texas A&M University Libraries.

This model of support would likely benefit other academic libraries that require librarians to engage in scholarly communication. Thus this paper should be of interest to academic librarians and to library managers seeking to enhance tenure support for their faculty librarians.

Much of the literature on tenure support advocates mentoring. While TAMU's Research Committee functions within a library that requires mentors for its untenured faculty, this article provides an argument for the retention, or adoption of the kind of support provided by TAMU's Research Committee, including research funding and the opportunity to present research results to colleagues.

The use of high-density remote storage facilities helps alleviate competing space needs in academic medical libraries while they continue to support core services and supply service copies of resources.

Four academic medical libraries in the Texas A&M University System and the University of Texas System will highlight their participation in a regional collaborative storage facility using the Resource in Common (RIC) model.

Results will show how library services and facilities changed since moving some or all of print collections to JLF.

The RIC model has proven to be a success in recovering user space without losing access to resources.

The purpose of this study is to report on the challenges and lessons learnt by the Texas A&M University Libraries' processing team when trying to implement a “resource in common” high‐density storage unit model between Texas A&M University Library and The University of Texas‐Austin Libraries.

The case study draws on the experience of the Texas A&M University Libraries' processing team when the university funded the creation of a jointly owned remote storage unit, which foundation would rest on a “resource in common” model. The creation of a new library building allowed Texas A&M University Libraries to free up stack space in order to create new learning spaces to meet the needs of the library users. However, as the processing began, initial theories of what a “resource in common” was, how to implement a “resource in common” and resources needed to implement the “resource in common” model began to be questioned. This study examines the lessons learnt when trying to implement a “resource in common” model.

Based on the experiences of the Texas A&M University Libraries' processing team, increased communication and early participation in the decision‐making stages is key when trying to implement a “resource in common” model. This processing team was responsible for updating the MARC records for all the items that were identified to go to the joint storage unit. They recognized that any collaborative venture of this magnitude required an excellent workflow and workload understanding by all parties, including those members of the TAMU Library initial project planning team who were active members on the initial library storage facility oversight committees. This understanding would allow everyone at TAMU involved in the massive project to have a clearer knowledge of the strains caused by the increased workload and could communicate to the full team the obstacles the library would be facing.

This paper introduces the idea of “resource in common” and will be of interest to all libraries facing both space and funding shortages who might be considering building a storage unit. These libraries might consider implementing a “resource in common” model as a way to solve these problems.

Gail Bader is Assistant Professor, Department of Anthropology, Ball State University, Muncie, Indiana. A cultural anthropologist, Bader’s research interests include educational anthropology, the cultural construction of work, computing and technology, and U.S. and Japanese culture.John M. Budd is Professor and Associate Director of the School of Information Science and Learning Technologies at the University of Missouri – Columbia. He is the author of numerous journal articles and books, including The Academic Library and Knowledge and Knowing in Library and Information Science.Bambi Burgard has served as Assistant Dean for Academic Affairs/Student Achievement at the Kansas City Art Institute since May 2002. Upon completion of her undergraduate education, she began doctoral study in counseling psychology at the University of Missouri-Kansas City where she earned her Ph.D. in 1999. She completed her predoctoral and postdoctoral internships at the University of Missouri-Kansas City counseling center.Harvey R. Gover is on the library faculty of Washington State University (WSU) Libraries and is the Assistant Campus Librarian for WSU Tri-Cities. Formerly, he was Public Services Librarian, Tarleton State University, a branch campus of Texas A&M. He was a principal author of the 2000 edition of ACRL Guidelines for Distance Learning Library Services.William Graves III is Associate Professor of Humanities at Bryant College in Smithfield, Rhode Island. A linguistic anthropologist, Graves is interested in the diverse roles that language and communication play in social and cultural change. He has conducted fieldwork on issues of social and cultural change among Native Americans, in diverse organizational settings in the U.S., in enterprises undergoing privatization in Russia and, most recently, among small-scale entrepreneurs in Belarus.José-Marie Griffiths served as the Chief Information Officer at the University of Michigan and Vice Chancellor for Information Infrastructure at the University of Tennessee. She was responsible for strategic IT planning; the development and implementation of academic and administrative computing, telecommunications and networking activities; and IT alliances with external organizations. She is the recipient of numerous awards for her contributions to information science, the development of the IT industry, and support for women in computing. She currently holds an endowed chair and professorship in the School of Information Sciences at the University of Pittsburgh and is Director of the University’s Sara Fine Institute for Interpersonal Behavior and Technology.John B. Harer has been a school and academic librarian for over twenty-seven years. As an academic librarian, he has held various positions in access services, reference, and personnel administration. He is currently the Director of the Library at Catawba College in Salisbury, NC.Donna Meyer’s career has included management of computer labs, teaching computer skills, designing curricula that integrated information skills into core subject areas, creating web sites, and managing library collections. She currently works as Director of Library Resources at Northcentral University in Prescott, Arizona, providing quality online graduate research services.Rush Miller has been Hillman University Librarian and Director of the University Library system at the University of Pittsburgh for eight years. He serves as co-chair for the Association of Research Libraries e-Metrics Project. Miller is active in the profession and writes regularly on library management, international librarianship, diversity, digital library content and e-Metrics.James M. Nyce, a cultural anthropologist, is interested in how information technologies are used in and can change workplaces and organizations, particularly in medicine and higher education. A docent at Linköping University, Nyce’s research interests include the historical, social aspects of library and information science, the design and evaluation of information systems, and information use in science and medicine. Nyce is Associate Professor at the School of Library and Information Management, Emporia State University, Emporia, Kansas, and Visiting Associate Professor at the Indiana University School of Medicine, Indianapolis.Charles Oppenheim is Professor of Information Science at Loughborough University, Loughborough, UK. His main professional interest is where the law interacts with information services. He is also interested in knowledge management, measuring the value and impact of information, citation studies, bibliometrics, national and company information policy, the electronic information and publishing industries, ethical issues, chemical information handling, patents information and policy issues related to digital libraries and the Internet.Roswitha Poll is chief librarian of the University and Regional Library Münster. From 1991 to 1993 chair of the German Association of Academic Librarians, since 1997 chair of the German Standards Committee for Information and Documentation. She chaired the IFLA group for the handbook on performance measurement in libraries and is now convener of the ISO working group for the International Standard of Library Statistics and member of the ISO group for performance measurement. She is working in national and international groups on collection preservation, quality management, statistics and cost analysis in libraries.Mary Jane Rootes is a Public Services librarian at Abraham Baldwin Agricultural College in Tifton, Georgia. She worked previously at the Pitts Library of Andrew College in Cuthbert, Georgia.Sherrie Schmidt is the Dean of University Libraries at Arizona State University. She began her tenure at ASU as Associate Dean of Library Services in 1990 and was named Dean in 1991. Prior to that, she worked at Texas A&M University, the University of Texas at Austin, the FAXON Company, the University of Texas at Dallas, AMIGOS, the University of Florida, and Ohio State University. Most of her professional activities relate to the use of technology in libraries.Joan Stenson is a Research Associate in the Department of Information Science at Loughborough University, Loughborough, UK, where she is currently undertaking a doctorate.Richard Wilson is Professor of Business Administration and Financial Management at Loughborough University, Loughborough, UK. He has inter-disciplinary interests in the valuation of information assets. His publications reflect his research interests in management control, financial control, marketing control and strategic control.

The magnitude of Texas A&M's revision of its collection policy is evident in the doubling of the student population to 36,000 over ten years and a 69 percent collection growth to 1.44 million volumes. The intensity of the change in demands on the collection, whether in titles purchased, variety of formats, or depth of subject representation, required a major effort on the part of collection development staff. Collection development staff surveyed the University's teaching as well as research arms involving the capabilities of all university librarians. The net result was an updated collection development policy, the development of a self‐teaching guide for future collection development undertaking, and an increased awareness on the part of the librarians about the university as well as on the part of the academic faculty about the university librarians' capabilities.

Five web sites, five libraries, numerous departmental pages and thousands of pages of content explained, in part, why users found library resources difficult to navigate. Web redesign became a strategic initiative in 2001 and state funding enabled the purchase of a content management system (CMS). The purpose of this paper is to describe the systematic implementation of a CMS at Texas A&M Libraries

The web implementation team (WIT) was formed to include a diverse group of people from all areas of the library and charged with responsibility for the overall management of the University Libraries' web site.

Using a CMS to create the library's web presence is an important and expensive undertaking that requires coordinated management oversight. It also presents opportunities to reconsider the library's organizational structure and culture.

This paper describes a management strategy that involves all areas of the organization, encourages teamwork, promotes innovation, and stays focused on organizational priorities. It discusses expected and unexpected consequences of implementing a CMS, and makes recommendations about CMS management in general.

The Sterling C. Evans Library, Texas A & M University, holds over 3,000,000 microforms. As many of the Evans microform collections are not catalogued, access to them can be perplexing to patrons. To ease that problem, the microtext staff created Guide to the Microform Collections in the Sterling C. Evans Library, which describes the microform materials currently housed in six different departments of the Library. Entries are arranged alphabetically by title and are identified by format. The Guide allows patrons to examine a scope note for each set, to discover indexes which enable efficient use of various sets, and to search for microform materials by subject. Call numbers for microform materials, locations, indexes with appropriate call numbers, and subject headings are integral parts of each listing. In addition to describing the current collection, the Guide provides an effective means of assessing collection strengths or weaknesses. The article presents information on selecting materials for inclusion in the Guide, content and form of entries, and updating the guide.