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Article
Publication date: 19 January 2015

Angeli Santos, Michael J. Mustafa and Terk Chern Gwi

This study aims to examine the concepts of trait emotional intelligence (EI), emotional labour strategies and burnout among internal human resources (HR) service…

Abstract

Purpose

This study aims to examine the concepts of trait emotional intelligence (EI), emotional labour strategies and burnout among internal human resources (HR) service providers. It proposes a model to deepen our understanding of the processes explaining the protective effects of trait EI on employee burnout.

Design/methodology/approach

The present study comprises a sample of 143 HR professionals from a large Malaysian financial institution.

Findings

Results suggest that trait EI predicted personal- and work-related burnout but not client-related burnout. Trait EI was also found to be partly related to emotional labour (EL), exhibiting a negative relationship with surface acting but not with deep acting. While surface acting exhibited a significant relationship on all three forms of burnout, deep acting was only significantly related to client burnout. Moreover, mediation analyses revealed that surface acting partly mediated the relationship between EI and burnout.

Originality/value

This study examines the relationship between EI, EL and burnout in HR professionals. This study is the first in the literature to examine these relationships in the context of internal service providers and in a non-Western context. Our study enhances our understanding of the processes explaining the protective effects of trait EI on employee burnout in a non-Western context.

Details

Management Research Review, vol. 38 no. 1
Type: Research Article
ISSN: 2040-8269

Keywords

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Article
Publication date: 4 April 2016

Angeli Santos, Michael Mustafa and Gwi Terk Chern

The purpose of this paper is to examine whether Malaysian HR professionals emotions regulation strategy mediates the relationship between their personality and burnout. To…

Abstract

Purpose

The purpose of this paper is to examine whether Malaysian HR professionals emotions regulation strategy mediates the relationship between their personality and burnout. To date few studies have examined such issues, especially among emerging Asian economies such as Malaysia.

Design/methodology/approach

A model linking the Big Five personality to emotions regulation (deep and surface acting (SA)) and burnout was tested using data from 136 employees from a large Malaysian financial institution.

Findings

Results indicate that the Big Five had different effects on burnout and emotion regulation. Only SA mediated the relationship between extroversion, emotional stability and openness on personal-related burnout and between extroversion and openness on work-related burnout.

Originality/value

The study represents one of the first attempts in the literature to explore how individual differences and emotions influence burnout among HR professionals. The study also addresses calls in the literature to further explore the role of emotions in the workplace in non-Western contexts.

Details

Asia-Pacific Journal of Business Administration, vol. 8 no. 1
Type: Research Article
ISSN: 1757-4323

Keywords

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