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The main objective of investment in real estate is to derive adequate returns from its management; selection of suitable tenants is one of the challenges to attaining this in Nigeria. Many prospective tenants of residential properties usually appear good at the recruitment stage but often become belligerent with grave challenge to the property managers. The paper aims to examine the criteria set by property managers in selecting residential tenants in Nigeria with a view to establishing a proper process for identification of potentially bad tenants at the recruitment stage.

The paper opted for an exploratory study with questionnaires administered to estate surveyors (professional property managers in Nigeria). Respondents were randomly selected based on Bartlett et al.'s model with margin of error set at 0.05, p=0.5, and t‐value=1.96. Relative importance index analysis of the data was carried out to determine the ranking of the criteria.

The paper provides insight into tenant selection through proper process using a weighted scorecard. It suggests that an application of a scorecard will reduce the incidence of bad tenancy and enable investors to derive value from investment in real estate.

The framework of tenant selection process adopted was based on criteria set by the respondents; researchers are therefore encouraged to test the applicability of the suggested weighted scorecard.

There are implications for development of computer software using the weighted scorecard to further ease the process of tenant selection and make it an inter‐disciplinary study.

This paper identified the need for proper tenant selection to enable investors in residential property to harness adequate and remunerative return.

The purpose of this paper is to investigate how the pandemic affects tenants’ response to their lease obligations. This paper commences with examining the adopted tenant selection criteria during the COVID-19 pandemic. Then, this paper statistically tests if there is a relationship between selection criteria and response on whether the pandemic has effects or not. Then, this paper investigates the specific areas of impact on tenants’ ability to adequately keep to lease agreements in the Nigerian rental market. Finally, this paper proceeds to confirm if there is a relationship between selection criteria and the aspects of tenants’ deficiencies in rental obligations because of COVID-19.

Survey data, backed with interviews, is elicited from practicing estate surveyors and valuers and licensed property managers in Lagos, the largest property market in Nigeria and sub-Sahara Africa. Policy solutions and implications were solicited from personnel at the ministry of housing and senior professionals in the property sector. Data were analyzed using descriptive statistics, factor analysis and computer-aided qualitative data analysis, Atlas.ti.

Tenant’s health status is now accorded a priority together with others. Numbers of tenants are challenged with keeping to the prompt-rent-payment rule. Other areas of slight breaches included livestock rearing, subletting, alteration and repair covenants. Except for tenant reputation and tenant family size, there was no significant relationship between tenant’s health status consideration and the COVID-19 effect on tenant non-compliance with lease obligation. Tenants’ non-compliance with tenancy obligations has a connection with the tenants’ affordability, reputation, ability to sign an undertaking and health conditions during the pandemic. This paper recommends rental housing policy review.

It is recommended that the rental policy should be reviewed to give room for rental allowance or palliatives, private rental market regulation, exploration of the national housing fund and, if possible, social housing adoption policy in Nigeria.

This paper draws policymakers’ attention to the need to prepare for the future safety net that caters to citizenry welfare in challenging times.

The purpose of this study is to investigate the presence of ethnic bias in residential tenancy and the relationship between ethnic bias tendency of property managers/landlords and their demographic features.

Data for the study were gathered from administration of questionnaires, designed with items measuring bias tendency and the driving factors on the perceived wave of discrimination on residential tenancy. The structured questionnaires were administered on an intact sample of licensed property managers/agents (practicing Estate Surveyors and Valuers) at annual Mandatory Continuing Professional Development Programme (MCPD) held in metropolitan Ibadan, the largest indigenous city in West Africa and one of the commercial nerve‐centres in the country. Data collected were analyzed using descriptive analysis, chi square and factor analysis.

The study confirmed a significant relationship between the ethnic status of the principal managers (managing directors) who were mainly Yoruba aliens and the tenants selected to fill vacancies, which implies that there is presence of ethnic discrimination in tenant selection in the area. It is also confirmed that landlord/property manager (agents) experience, environmental influence and landlord/property manager preference are the most driving factors for discriminating against tenants in the city. It is further revealed that there is a significant relationship between two demographic features; professional qualifications and ages of the property managers’ firms and bias tendency.

The research is limited to the metropolitan city of Ibadan, a city with expatriates and diverse ethnic groups working at different sectors of the economy. Further research and statistical tests that covers all the 36 capital cities of the country are required to examine the tenancy nature of other classes of property.

The implication of the study to the practice is reinforced by the consensus character of the study with the professional body (property managers). Insight and findings prove useful in developing a blueprint for curbing acts of discrimination which needs to be well addressed in property management practice. It implies that effective property rights that protect the rights and rental market planning policy in the developing nations require further reform.

Emphasis on tenants’ rights, campaign against racism and discrimination in the developing nations which support equal housing right for all races is the feature and uniqueness of this study.

Women entrepreneurs face gender‐specific barriers surrounding access to: networks of information, assistance, finance and investment funds, in addition to socio‐cultural barriers. Business incubation literature indicates the supports provided to tenant incubator companies (including: assistance from incubation managers, access to academic institutions and facilities and access to contact networks), generally increase survival rates and can accelerate growth in turnover, employment levels and export sales. Business incubators could, therefore, offer an ideal environment for women entrepreneurs to overcome many gender‐related barriers. The Irish Government has invested, via “Enterprise Ireland”, over €46 million in campus‐incubators but the gender composition of incubation tenants accessing this state funding has not been explored.

A study of all “Enterprise Ireland” funded campus‐incubators in Ireland was undertaken between November 2006 and March 2007. A survey of 100 per cent of centre managers explored their background, demands on time, the contact networks and relationships with the academic host in each centre and services provided. For cross‐referencing purposes, some tenants and prospective tenants were also surveyed in relation to tenant expectations and service delivery; the culture of incubation centres; incubation centres' policies are: tenant recruitment and selection.

This paper highlights the under‐representation of women‐owned businesses in Ireland's campus incubation centres.

These findings highlight key areas requiring attention from researchers, policy makers and incubation managers to facilitate best practice.

This paper contributes to current knowledge as there has, to date, been no comprehensive study or evaluation of gender equality, or suitability of services provided, in campus‐incubators.

Management factors of recalcitrant tenants in residential premises have become central concerns of many private residential property owners in Ibadan metropolis. The purpose of this paper is to investigate the causes and dimension of the phenomena so as to prevent the loss of rent and encourage investment in rental housing in the city.

The study elicited data through personal and direct administration of questionnaires on 51 estate surveying and valuation firms. The data collected included companies' profiles, years of property management experience, properties in their management portfolio, tenants' selection, category of recalcitrant tenants, handling techniques and influencing factors.

Results indicated that act of non‐compliance and adherence to ethics of property management by estate surveyors and valuers (managers) in the area constitutes a major cause of recalcitrant tenants. Also, estate surveyors and valuers disregard some relevant factors while selecting tenants to fill vacancies such as police report, family factor, rental arrears, maintenance culture, personal/family crisis and mental illness/addiction. These, among others, consequently affect the objectives of investing in rental properties in the metropolis.

The study recommends strict compliance to ethics (rules and regulations) put down in the constitution of NIESV (2005). Also estate surveyors and valuers (managers) should be encouraged to attend mandatory continuing professional development (MCPD). Lease/tenancy agreement should be clearly reached, documented and implemented. All transactions in residential property management should be executed at “arm's length” with transparency without bias.

Future research is needed to undertake statistical references through a comprehensive survey of all types of tenant: private/public tenants, commercial properties tenants and agricultural land tenants in Ibadan land.

The study helps to identity categories of recalcitrant tenants in residential properties, the rental residential properties occupied, causes of recalcitrance and treatment approaches of recalcitrant tenants.

In real estate industry, managers' choices in portfolio construction impact directly on the performance of real estate fund. Looking at the literature, real estate diversification criteria are related to tenants' characteristics, to endogenous and exogenous risk and to financial choices. The aim of the paper is to study the role of different risk profiles in the investment selection and in the construction of an efficient real estate portfolio.

The first step is to find out an investment selection model based on the main risk factors. The aim was to check the ability of qualitative criteria (tenant, exogenous, endogenous and financial risks) to identify ex ante the best investment opportunities. The observation of the portfolios' composition on the efficient frontier and the proximity of individual property to the efficient frontier point out which risk factors are more important. The second step is to define a model to construct a portfolio, with non correlated investments, based on the main risk factors. This ability was tested by comparing the classifications made according to quality criteria, which can potentially be used ex ante to construct a diversified portfolio, with the results of cluster analysis. The results from the cluster analysis, free from quality profiles, are therefore considered as the best diversification strategy.

The results stemming from the use of a real estate database supplied by Fimit SGR (Unicredit banking group) showed that an ex ante study of risk profiles can help to identify those investment opportunities which are more or less near to the efficient frontier, although there is no prevailing criterion to identify a portfolio able to maximise investment diversification benefits. To identify more efficient portfolio is necessary to define an evaluation approach that considers simultaneously different risk profiles of real estate investments.

The paper considers the Italian market, a young market for institutional real estate investments characterised by high growing opportunities. The value added of the paper is to study the relationship of different real estate specific risks considered in literature (tenant risk, endogenous and exogenous risk) and financing choices in order to define a more complete model to evaluate real estate portfolios.

The purpose of this paper is to analyse the risk management process conducted by some private and not‐for‐profit affordable housing providers in South East Queensland, and draw conclusions about the relationship between risk assessments/responses and past experiences.

In‐depth interviews of selected non‐government housing providers have been conducted to facilitate an understanding of their approach to risk assessment in developing and in managing affordable housing projects. Qualitative data are analysed using thematic analysis to find emerging themes suggested by interview participants.

The paper finds that informal risk management process is used as part of normal business process in accordance with industry standards. Many interviewees agree that the recognition of financial risk and the fear of community rejection of such housing projects have restrained them from committing to such investment projects. The levels of acceptance of risk are not always consistent across housing providers which create opportunities to conduct multi‐stakeholder partnership to reduce overall risk.

The paper has implications for developers or investors who seek to include affordable housing as part of their portfolio. However, data collected in the study are a cross‐section of interviews that will not include the impact on recent tax incentives offers by the Australian Commonwealth Government.

The study suggests that implementing improvements to the risk mitigation and management framework may assist in promoting the supply of affordable housing by non‐government providers.

The focus of the study is the interaction between partnerships and risk management in development and management of affordable rental housing.

Property performance assessment has become increasingly important in property management because of the emergence of a number of trends as issues of concern of property owners and occupiers. There are, however, many problems facing the consideration of performance measurement. Perhaps the main obstacle is the lack of a structured process for property performance measurement. The prime objective of the research work that underpins this paper therefore is to address this gap by the development of a structured model for property performance measurement. This involved three main steps. First, basic characteristics of an effective performance assessment in property managements are identified and the framework for a generic model is outlined. Next, key processes of performance measurement and property management tasks are identified. Then, these processes are set out into steps for better understanding and applicability of the model to actual property management practices. Some unique features of the model include consideration of clients and tenants requirements, integration of the functions of property management in the model and the inclusion of two property and resource databases to aid storage and retrieval of information. Besides, it is the first step in developing a dedicated computer tool for property performance assessment.

The purpose of this paper is to provide the initial evidence on the role of business incubation (BI) in supporting startups and BI practices from developing communities in Uganda.

This study is cross-sectional and a triangulation of quantitative and qualitative data were used. Data were collected by means of a questionnaire and an interview guide from 28 incubators.

Results indicate that business incubators play different roles in communities such as business assistance, networking, provision of necessary infrastructure and provision of an enabling environment. Furthermore, BI practices were identified such as networking, human resource, tenant management and assessment practices.

This study was cross-sectional and thus monitoring changes in behavior of incubatees overtime was not possible. The study was conducted in Uganda, and it is possible that the results of this study can be generalized to developing communities with environments similar to that of Uganda.

The results are important for business incubators in improving the sustainability of startups in Uganda. The study will enable business incubators to understand their role and incubator practices in as far as supporting small and medium-sized enterprises is concerned.

While there have been a number of studies on BI, this study provides an initial empirical evidence on the role of BI and BI practices using evidence from developing communities in Uganda.

This chapter addresses the related questions of how to assess housing redevelopment and what constitutes a successful redevelopment project, based on the HOPE VI transformation of Boston’s Orchard Park from one of the city’s most notorious, crime-ridden public housing projects into a mixed-income community that remained overwhelmingly composed of low-income residents.

The analysis is based on a unique set of interviews with a sample of residents before and after housing redevelopment occurred. In addition, we draw upon interviews with housing authority staff, official agency file documents, and archival materials.

We find increased residential satisfaction after redevelopment but lingering concerns about safety and security despite marked declines in crime. Although the redevelopment process displaced some households, residents attributed improvements in living conditions to changes in tenant composition prompted by the housing transformation.

The results suggest an alternative model of public housing redevelopment that accommodates a majority of poor, subsidized households with some displacement. Still, loss of housing units, tenant selection, and social problems complicate notions of successful redevelopment.

This chapter contributes to the literature by showing how some low-income families may benefit from housing displacement induced by the redevelopment process. We analyze an overlooked but frequently implemented approach to housing redevelopment under the HOPE VI program to keep the majority of redeveloped units for low-income residents. It is the only study of which we are aware that has collected public housing resident opinions both before and after HOPE VI redevelopment occurred.